in June 2014, I paid $for a 13x20' Storguard I put it together in July after speaking to customer support It was difficult to attach the cover to the pipes (skeleton to the cover) but I did my best to get it to fit and attach the bungees
After years, I noticed there were tears in the canopy where the bungees are tied to the front and the back As a retired engineer, I studied it a bit and puzzled over what was going on I thought about buying a new cover but was concerned the new cover (cost $119) would have the same problem
I was correct in my hesitation to buy a new cover I took out several of the pipes that make up the walls and measured each pipe and swage pipe (that fits into a pipe) Each pipe (in all) is 40.25" When the pipes are put together, the total length is 77.25" There are sections of 77.25" pipe plus four 2" vertical pipes for the walls and roof
That made the length of the garage 23.75' I calculated that as follows:
[(77.25"/pipes/section * pipes/sections) + (vertical pipes * 2"/ vertical pipe) = 231.75" + 8" = 239.75" = 23.75']
Next, I measured the length of the cover It is 235" = 19.6' Right off the bat, I could see that the cover was 4" too short However, the ends of the cover should wrap a couple of inches on each end (around the front and rear pipes), so the cover is really about inches too short That's why stretching it to fit lead to it ripping at the seams where the bungees attached
Realizing now that the cover would never fit, I decided to figure out if the cover was manufactured incorrectly or if the pipes were too long I looked up specs on the King Canopy website Here's what I discovered
The manuals are well written and the parts list is very clear The build diagrams show:
The 13x20' wall is made of C Pipes and D swage pipes
The 13x24' wall is made of C and D's
The 13x27' wall is made of C and D pipes
I looked closer:
The 13x20' manual specs C pipe as 32.5" and D swage pipe as 39.75"
The 13x24' manual specs C as 32.5" and D as 39.5"
The 13x27' manual specs C as and D as 40.375"
Bingo! At that point I knew the error was that I'd been sent the wrong size pipes and swages! My C & D pipes were both 40.25", not 32.5" and 39.75" per specs My cover would NEVER fit correctly My mistake was trying to make it fit rather than recognize the mistake I just thought it was a tight fit
King Canopy discontinued sales of the 13x20' and this is probably why Because when you calculate the length using the spec'd numbers, the end result is a garage that is only 17.9' (69" * + 8" = 215" = 17.9') Maybe people got upset because they had an 18' garage rather than a foot one I ***'t care about that I just want mine fixed
I called King Canopy and explained the situation I sent them an email explaining their error and attached pictures of my C & D pipes with a measuring tape showing they were both the same size and that they each measured 40.25" I took picture of the bungees attached to the skeleton showing the cover was tearing at the attach points from being stretched over the past two years (It took two years before the rips were big enough to be noticeable because the cover is pretty well made.)
King Canopy responded that my purchase is years old and their warranty is only for one year I contend it's not a warranty issue A warranty covers a product sent in correct form (i.e., it works) and then it goes bad My product was sent with the WRONG PARTS in the kit I didn't notice and assembled what was sent I made a $dollar mistake for which King Canopy is making me pay SOLELY They are not interested in owning up to their part in this debacle by packing the wrong parts in the kit
I made several mistakes:
1) Not noticing the C & D pipes were the same size: 7.75" longer than the short C pipe and 1/2" longer than the long D pipe
2) Trying to make the cover fit by attaching it anyway
3) Not realizing the cover was slowly ripping
4) Buying anything from King Canopy
I was a manufacturing engineer for many years This error should have been caught waaaay before it reached me The minimum King Canopy should do now is to send out a new cover (13x24' but maybe then it would not fit correctly I'm not sure) or send the correct pipes and a new 13x20' cover so I could repair my unit
Heck, they're not even interested in even trying to help me figure out how to solve this by advising me if a 13x24' cover would fit or if putting on the correct sized pipes is the best solution They just sent me their parts list and told me this was not their problem
They are not a good company!
Initial Business Response /* (1000, 5, 2014/04/01) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
Initially Client informed us to hold the shipment here in our warehouse as they were not sure to move the shipment to *** or returned the
shipment back to them to their home in *** **
Currently shipment is on the way to *** and
You can track the container online by visiting below website and tracking details:
www.***e.com
Container Tracking: ***
Initial Consumer Rebuttal /* (3000, 7, 2014/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I holded goods in chicago only for weeks but was holded there for monthsI confirmed on dec 20th to ship itAlso I don't believe the current status provided by ***He has provided many such information in last monthsFirst he informed me that it was shipped in last week of Dec Then he has given info that it was shipped on 6th JanThen he infomered that shipped on 26th JanThan he has given info that goods reached to*** in Feb endThen he informed that goods are waiting to be delivered in mid March Now as per latest tracking number, it departed Chicago in 3rd week of March Not sure what is TruthWhy it was held in Chicago for so long? Why information was provided to me? It was more inconvenient for me because of information passed ** meI had to spend more on temporary livingWhat in unique about the latest status to be true?
Final Business Response /* (4000, 9, 2014/04/04) */
***,Shipment is due to arrive *** on April 20th and customs formalities will be done before it goes out for delivery to youWe will make sure to expedite the delivery upon arrival of the shipment
Final Consumer Response /* (4200, 11, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't see any reason or explanation given in response to make me believe that the info provided by *** shipping is trueI would wait till the delivery is madePlease keep this complaint open till then
in June 2014, I paid $for a 13x20' Storguard I put it together in July after speaking to customer support It was difficult to attach the cover to the pipes (skeleton to the cover) but I did my best to get it to fit and attach the bungees
After years, I noticed there were tears in the canopy where the bungees are tied to the front and the back As a retired engineer, I studied it a bit and puzzled over what was going on I thought about buying a new cover but was concerned the new cover (cost $119) would have the same problem
I was correct in my hesitation to buy a new cover I took out several of the pipes that make up the walls and measured each pipe and swage pipe (that fits into a pipe) Each pipe (in all) is 40.25" When the pipes are put together, the total length is 77.25" There are sections of 77.25" pipe plus four 2" vertical pipes for the walls and roof
That made the length of the garage 23.75' I calculated that as follows:
[(77.25"/pipes/section * pipes/sections) + (vertical pipes * 2"/ vertical pipe) = 231.75" + 8" = 239.75" = 23.75']
Next, I measured the length of the cover It is 235" = 19.6' Right off the bat, I could see that the cover was 4" too short However, the ends of the cover should wrap a couple of inches on each end (around the front and rear pipes), so the cover is really about inches too short That's why stretching it to fit lead to it ripping at the seams where the bungees attached
Realizing now that the cover would never fit, I decided to figure out if the cover was manufactured incorrectly or if the pipes were too long I looked up specs on the King Canopy website Here's what I discovered
The manuals are well written and the parts list is very clear The build diagrams show:
The 13x20' wall is made of C Pipes and D swage pipes
The 13x24' wall is made of C and D's
The 13x27' wall is made of C and D pipes
I looked closer:
The 13x20' manual specs C pipe as 32.5" and D swage pipe as 39.75"
The 13x24' manual specs C as 32.5" and D as 39.5"
The 13x27' manual specs C as and D as 40.375"
Bingo! At that point I knew the error was that I'd been sent the wrong size pipes and swages! My C & D pipes were both 40.25", not 32.5" and 39.75" per specs My cover would NEVER fit correctly My mistake was trying to make it fit rather than recognize the mistake I just thought it was a tight fit
King Canopy discontinued sales of the 13x20' and this is probably why Because when you calculate the length using the spec'd numbers, the end result is a garage that is only 17.9' (69" * + 8" = 215" = 17.9') Maybe people got upset because they had an 18' garage rather than a foot one I ***'t care about that I just want mine fixed
I called King Canopy and explained the situation I sent them an email explaining their error and attached pictures of my C & D pipes with a measuring tape showing they were both the same size and that they each measured 40.25" I took picture of the bungees attached to the skeleton showing the cover was tearing at the attach points from being stretched over the past two years (It took two years before the rips were big enough to be noticeable because the cover is pretty well made.)
King Canopy responded that my purchase is years old and their warranty is only for one year I contend it's not a warranty issue A warranty covers a product sent in correct form (i.e., it works) and then it goes bad My product was sent with the WRONG PARTS in the kit I didn't notice and assembled what was sent I made a $dollar mistake for which King Canopy is making me pay SOLELY They are not interested in owning up to their part in this debacle by packing the wrong parts in the kit
I made several mistakes:
1) Not noticing the C & D pipes were the same size: 7.75" longer than the short C pipe and 1/2" longer than the long D pipe
2) Trying to make the cover fit by attaching it anyway
3) Not realizing the cover was slowly ripping
4) Buying anything from King Canopy
I was a manufacturing engineer for many years This error should have been caught waaaay before it reached me The minimum King Canopy should do now is to send out a new cover (13x24' but maybe then it would not fit correctly I'm not sure) or send the correct pipes and a new 13x20' cover so I could repair my unit
Heck, they're not even interested in even trying to help me figure out how to solve this by advising me if a 13x24' cover would fit or if putting on the correct sized pipes is the best solution They just sent me their parts list and told me this was not their problem
They are not a good company!
Initial Business Response /* (1000, 5, 2014/04/01) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
Initially Client informed us to hold the shipment here in our warehouse as they were not sure to move the shipment to *** or returned the
shipment back to them to their home in *** **
Currently shipment is on the way to *** and
You can track the container online by visiting below website and tracking details:
www.***e.com
Container Tracking: ***
Initial Consumer Rebuttal /* (3000, 7, 2014/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I holded goods in chicago only for weeks but was holded there for monthsI confirmed on dec 20th to ship itAlso I don't believe the current status provided by ***He has provided many such information in last monthsFirst he informed me that it was shipped in last week of Dec Then he has given info that it was shipped on 6th JanThen he infomered that shipped on 26th JanThan he has given info that goods reached to*** in Feb endThen he informed that goods are waiting to be delivered in mid March Now as per latest tracking number, it departed Chicago in 3rd week of March Not sure what is TruthWhy it was held in Chicago for so long? Why information was provided to me? It was more inconvenient for me because of information passed ** meI had to spend more on temporary livingWhat in unique about the latest status to be true?
Final Business Response /* (4000, 9, 2014/04/04) */
***,Shipment is due to arrive *** on April 20th and customs formalities will be done before it goes out for delivery to youWe will make sure to expedite the delivery upon arrival of the shipment
Final Consumer Response /* (4200, 11, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't see any reason or explanation given in response to make me believe that the info provided by *** shipping is trueI would wait till the delivery is madePlease keep this complaint open till then