Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. While I appreciate the offer of going in and having the best current deal being offered at this date, it is the first real response I received from the Dealership since the incident occurred. In that month time period, I have since purchased a new Hyundai Sonata from different Dealership, so I no longer need a new car.I still feel that I was deceived and probably other customers were as well, but now that they are under new Management, maybe things will change for the better Thank you for your time and effort
Regards,
*** ***
My finance manager, *** ***, called and spoke with Ms*** and confirm that a letter would be sent explaining that the late payment was no fault of hersFurthere more the payment date to *** Auto was included with the letterMs*** was satisfied with our
assistance
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does
satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Customer wanted a certain vehicleThe process is to put customer specifications into ** *** ***, Chevrolet inventory system, and locate what Chevrolet store has what the customer wantsContact that store and see if they are willing to swap it to us for a vehicle in our inventoryAfter
numerous attempts we were able to secure the specified vehicleIt is not an easy process we are at the mercy of the possessing dealershipOn Friday February while the vehicle was in transport from an out of state dealer Mr*** came and asked to see itIt was explained that it was still in transport and he was not satisfied with that answerAlso Mr***'s trade vehicle was involved in motor vehicle accidentPlans were made to put his vehicle in our body shop where he would sign a direction of pay and we would be able to put him in his desired vehicle the following dayMr*** knew that a deposit to secure a swapped in vehicle from out of state would be non refundableHowever the good news is that we sold the vehcle that Saturday and now are willing to refund he down paymentMr*** will need to come in and sign refund paperwork
OK would any rational human being leave a car lot without a spare!!!!!!!!!!!!!!!!!!! Hellodoes he believe I am that stupid. Worse, I believe that this car dealership is located in a challenged socioeconomic group where English as a 2nd language is the norm. Therefore, the car dealership perhaps has used this vapid excuse in the past to validate their underhanded business practices because the people who buy from them do not have the skill set to see through their bait & switch tactics. Shame on them
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
As I have already responded to the dealership's response, I am not satisfied because no refund has occurredI want to add to my first response and reveal that another dealership that I did buy a truck from did research on the vin numbers on my sales receipt and the second truck that Pride Chevrolet said that located The vin # on the sales sheet did not have any of the options I requested and the vin number on the second car that they said that was at the dealership on Feb 16th was actually sold on the 19th by ***Pride Chevrolet never located a truck by Feb 16thPride chevrolet never sold any truck located for me, as they stated to my first responseI have all the paperwork to prove this. Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Charging $for a minute diagnostic and pretending like it took hours is pretty unethicalComplete waste of money and time
Regards,
*** ***
As I have stated that the diagnostic fee is minimum of $Whether it takes minutes or hours, it's $Some diagnostics take several hours and therefor cost moreWe operate under the standard of all most major manufacturersEvery customer is treated exactly the sameWe perform the diagnostic, then it's up to the customer whether or not they want the suggested work completedAll approach all of our customer's the same wayThis particular customer chose not to use our offered servicesCustomer was well aware that there would be a diagnostic fee and as I have stated it would be discriminatory for us to pick and choose what customers we charge and what customers we don't charge for the same servicesWe will not open ourselves up to that liability of discriminatory practices
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
$to diagnose a radiator leak is awfully high especially when the customer already told you that what they think is wrongAlso, diagnosing a radiator hose leak does not take hoursMy wife wanted a repair estimate when your service rep said we cannot give you a estimate until we look at it to diagnose the issue which will cost $but your warranty should cover itSo they led my wife to believe her warranty will cover it so that she can agree to let them look at itJust to later tell her her warranty will not cover it leaving her with the diagnostic fee of $for a repair we later found out that cost less than $to fixIf your service rep just told her that her warranty was not going to cover the diagnostic fee before they look at the car she would have just leftCharging $to diagnose something as simple as a radiator hose leak and taking hours to do so is just unacceptable
Regards,
*** ***
I have spoken to the customer, asked him to forward me a copy of the bill and that I would take care of the charges he has mentioned. I just took over as the General Manager of the three Pride Motor Group stores on March 20, and certainly didn't want to start off by losing good
customers
We have met every demand that customer has made without exception. Therefore, we stand by our prior response and also welcome the customer in for service whenever she or her son require it. We wish her and her son many worry free miles in their vehicle.
My sales manager [redacted], spoke with Mr. [redacted], via phone and walked him through the process of applying for and receiving $40 gift card. Customer is satisfied.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I request hat you refund my deposit.
Regards,
[redacted]
After a thorough review of the assertions made by Mr. [redacted], we have concluded that there was absolutely nothing done to coerce or other wise influence her in any way to re-lease a vehicle. Quite the contrary, Mrs. [redacted] came in here with a young lady who was there to assist Mrs....
[redacted] in making the decision to purchase. Her stated intention as soon as she walked into our showroom was to re-lease a vehicle. There was never any debate presented to us as Mr. [redacted] stated in complaint. She was quite clear in her intentions. Further, Mrs. [redacted] stated that she knew her son was not going to be happy with her re-leasing another vehicle, but nothing was observed by anyone that would lead us to believe she did not posses the mindset or ability to thoughtfully lease another vehicle. With regard to the credit card, it was issued in her name and she gave it to us willingly and again, completely free of coercion. We here at Pride are always mindful of the elderly and would never knowingly place them in the position of purchasing a vehicle that they didn't want. Therefore, we conclude that nothing was done inappropriately and the real issue of whether or not Mrs. [redacted] should be leasing a vehicle is between Mrs. [redacted] and her son. We wish them well and stand ready to assist Mrs. [redacted] with her maintenance needs as they arise in the future. Respectfully, [redacted], ISD
Customer has received refund. It took longer because customer lost credit card that he used for down payment and we needed letter from bank to be able to put refund on different numbered credit card. All set as of this date.
I am the new GM for the Hyundai store as of 2.19. I will be more than willing to sit with customer and discus his options. At this time I can not just agree to October ad. I can give customer best deal available at this date. My name is [redacted] have customer call and set appointment up with me...
We will refund customer's $3000. I'm sorry if this was not clear in our last correspondence. Customer will be contacted today and refund will be finalized today.
As with most manufacturers, if not all, there is a diagnostic fee for all customers. The fee is waived when the work is performed. If we waived fees without work being done for a single customer, we would have to waive fees for all customers or we would open ourselves up to discriminatory practices....
You can imagine the amount diagnostics that we would perform if just told every customer what was wrong with their vehicle and then the customer took vehicle to another shop to have what we diagnosed fixed. We would be out of business sooner than later. The customer was well aware of the $139 diagnostic fee.
The failed inspection sticker was due to the battery being replaced. This a very common occurrence after replacement and involves a 150 mile drive cycle to reset the vehicle's computer. The customer's vehicle now has a valid inspection sticker affixed to...
it. The flat occurred as a result of a side wall tear on the tire due to an impact that occurred while the vehicle was in the customer's possession. As a customer accommodation we replaced 2 tires and aligned the vehicle rather than just the blown out tire. This was done at no cost to the customer. Regarding there being no spare tire, the customer was made aware of this at the time of purchase. However, as an additional customer accommodation, [redacted] the General Sales Manager provided one at no cost. Normally there would be a $150 charge for these items. The customer was also issued a refund for the cost of the tire and wheel coverage per her request. Lastly, the delay was not a result of the tires, it was due the customer's son missing 2 prior appointments that had been scheduled. We asked about the 2 prior missed appointments just to make sure we didn't make a scheduling mistake and he responded that he didn't come in because he had other things to do. The sunroof was also installed at that time as well. All items have been addressed to the customer's satisfaction and we now consider this matter completely settled. Further, we stand ready to provide the very best in service to keep our customers completely satisfied.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. While I appreciate the offer of going in and having the best current deal being offered at this date, it is the first real response I received from the Dealership since the incident occurred. In that month time period, I have since purchased a new Hyundai Sonata from different Dealership, so I no longer need a new car.I still feel that I was deceived and probably other customers were as well, but now that they are under new Management, maybe things will change for the better Thank you for your time and effort
Regards,
*** ***
My finance manager, *** ***, called and spoke with Ms*** and confirm that a letter would be sent explaining that the late payment was no fault of hersFurthere more the payment date to *** Auto was included with the letterMs*** was satisfied with our
assistance
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does
satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Customer wanted a certain vehicleThe process is to put customer specifications into ** *** ***, Chevrolet inventory system, and locate what Chevrolet store has what the customer wantsContact that store and see if they are willing to swap it to us for a vehicle in our inventoryAfter
numerous attempts we were able to secure the specified vehicleIt is not an easy process we are at the mercy of the possessing dealershipOn Friday February while the vehicle was in transport from an out of state dealer Mr*** came and asked to see itIt was explained that it was still in transport and he was not satisfied with that answerAlso Mr***'s trade vehicle was involved in motor vehicle accidentPlans were made to put his vehicle in our body shop where he would sign a direction of pay and we would be able to put him in his desired vehicle the following dayMr*** knew that a deposit to secure a swapped in vehicle from out of state would be non refundableHowever the good news is that we sold the vehcle that Saturday and now are willing to refund he down paymentMr*** will need to come in and sign refund paperwork
OK would any rational human being leave a car lot without a spare!!!!!!!!!!!!!!!!!!! Hellodoes he believe I am that stupid. Worse, I believe that this car dealership is located in a challenged socioeconomic group where English as a 2nd language is the norm. Therefore, the car dealership perhaps has used this vapid excuse in the past to validate their underhanded business practices because the people who buy from them do not have the skill set to see through their bait & switch tactics. Shame on them
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
As I have already responded to the dealership's response, I am not satisfied because no refund has occurredI want to add to my first response and reveal that another dealership that I did buy a truck from did research on the vin numbers on my sales receipt and the second truck that Pride Chevrolet said that located The vin # on the sales sheet did not have any of the options I requested and the vin number on the second car that they said that was at the dealership on Feb 16th was actually sold on the 19th by ***Pride Chevrolet never located a truck by Feb 16thPride chevrolet never sold any truck located for me, as they stated to my first responseI have all the paperwork to prove this. Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Charging $for a minute diagnostic and pretending like it took hours is pretty unethicalComplete waste of money and time
Regards,
*** ***
As I have stated that the diagnostic fee is minimum of $Whether it takes minutes or hours, it's $Some diagnostics take several hours and therefor cost moreWe operate under the standard of all most major manufacturersEvery customer is treated exactly the sameWe perform the diagnostic, then it's up to the customer whether or not they want the suggested work completedAll approach all of our customer's the same wayThis particular customer chose not to use our offered servicesCustomer was well aware that there would be a diagnostic fee and as I have stated it would be discriminatory for us to pick and choose what customers we charge and what customers we don't charge for the same servicesWe will not open ourselves up to that liability of discriminatory practices
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
$to diagnose a radiator leak is awfully high especially when the customer already told you that what they think is wrongAlso, diagnosing a radiator hose leak does not take hoursMy wife wanted a repair estimate when your service rep said we cannot give you a estimate until we look at it to diagnose the issue which will cost $but your warranty should cover itSo they led my wife to believe her warranty will cover it so that she can agree to let them look at itJust to later tell her her warranty will not cover it leaving her with the diagnostic fee of $for a repair we later found out that cost less than $to fixIf your service rep just told her that her warranty was not going to cover the diagnostic fee before they look at the car she would have just leftCharging $to diagnose something as simple as a radiator hose leak and taking hours to do so is just unacceptable
Regards,
*** ***
I have spoken to the customer, asked him to forward me a copy of the bill and that I would take care of the charges he has mentioned. I just took over as the General Manager of the three Pride Motor Group stores on March 20, and certainly didn't want to start off by losing good
customers
We have met every demand that customer has made without exception. Therefore, we stand by our prior response and also welcome the customer in for service whenever she or her son require it. We wish her and her son many worry free miles in their vehicle.
My sales manager [redacted], spoke with Mr. [redacted], via phone and walked him through the process of applying for and receiving $40 gift card. Customer is satisfied.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I request hat you refund my deposit.
Regards,
[redacted]
After a thorough review of the assertions made by Mr. [redacted], we have concluded that there was absolutely nothing done to coerce or other wise influence her in any way to re-lease a vehicle. Quite the contrary, Mrs. [redacted] came in here with a young lady who was there to assist Mrs....
[redacted] in making the decision to purchase. Her stated intention as soon as she walked into our showroom was to re-lease a vehicle. There was never any debate presented to us as Mr. [redacted] stated in complaint. She was quite clear in her intentions. Further, Mrs. [redacted] stated that she knew her son was not going to be happy with her re-leasing another vehicle, but nothing was observed by anyone that would lead us to believe she did not posses the mindset or ability to thoughtfully lease another vehicle. With regard to the credit card, it was issued in her name and she gave it to us willingly and again, completely free of coercion. We here at Pride are always mindful of the elderly and would never knowingly place them in the position of purchasing a vehicle that they didn't want. Therefore, we conclude that nothing was done inappropriately and the real issue of whether or not Mrs. [redacted] should be leasing a vehicle is between Mrs. [redacted] and her son. We wish them well and stand ready to assist Mrs. [redacted] with her maintenance needs as they arise in the future. Respectfully, [redacted], ISD
Customer has received refund. It took longer because customer lost credit card that he used for down payment and we needed letter from bank to be able to put refund on different numbered credit card. All set as of this date.
I am the new GM for the Hyundai store as of 2.19. I will be more than willing to sit with customer and discus his options. At this time I can not just agree to October ad. I can give customer best deal available at this date. My name is [redacted] have customer call and set appointment up with me...
if interested.
We will refund customer's $3000. I'm sorry if this was not clear in our last correspondence. Customer will be contacted today and refund will be finalized today.
As with most manufacturers, if not all, there is a diagnostic fee for all customers. The fee is waived when the work is performed. If we waived fees without work being done for a single customer, we would have to waive fees for all customers or we would open ourselves up to discriminatory practices....
You can imagine the amount diagnostics that we would perform if just told every customer what was wrong with their vehicle and then the customer took vehicle to another shop to have what we diagnosed fixed. We would be out of business sooner than later. The customer was well aware of the $139 diagnostic fee.
The failed inspection sticker was due to the battery being replaced. This a very common occurrence after replacement and involves a 150 mile drive cycle to reset the vehicle's computer. The customer's vehicle now has a valid inspection sticker affixed to...
it. The flat occurred as a result of a side wall tear on the tire due to an impact that occurred while the vehicle was in the customer's possession. As a customer accommodation we replaced 2 tires and aligned the vehicle rather than just the blown out tire. This was done at no cost to the customer. Regarding there being no spare tire, the customer was made aware of this at the time of purchase. However, as an additional customer accommodation, [redacted] the General Sales Manager provided one at no cost. Normally there would be a $150 charge for these items. The customer was also issued a refund for the cost of the tire and wheel coverage per her request. Lastly, the delay was not a result of the tires, it was due the customer's son missing 2 prior appointments that had been scheduled. We asked about the 2 prior missed appointments just to make sure we didn't make a scheduling mistake and he responded that he didn't come in because he had other things to do. The sunroof was also installed at that time as well. All items have been addressed to the customer's satisfaction and we now consider this matter completely settled. Further, we stand ready to provide the very best in service to keep our customers completely satisfied.