Prairie Pet Supply

We will refund customer's $I'm sorry if this was not clear in our last correspondenceCustomer will be contacted today and refund will be finalized today

I am the new GM for the Hyundai store as of I will be more than willing to sit with customer and discus his optionsAt this time I can not just agree to October adI can give customer best deal available at this dateMy name is [redacted] have customer call and set appointment up with me if interested

My sales manager [redacted] , spoke with Mr [redacted] , via phone and walked him through the process of applying for and receiving $gift cardCustomer is satisfied

As with most manufacturers, if not all, there is a diagnostic fee for all customersThe fee is waived when the work is performedIf we waived fees without work being done for a single customer, we would have to waive fees for all customers or we would open ourselves up to discriminatory practices You can imagine the amount diagnostics that we would perform if just told every customer what was wrong with their vehicle and then the customer took vehicle to another shop to have what we diagnosed fixedWe would be out of business sooner than laterThe customer was well aware of the $diagnostic fee

We have met every demand that customer has made without exception Therefore, we stand by our prior response and also welcome the customer in for service whenever she or her son require it We wish her and her son many worry free miles in their vehicle

The failed inspection sticker was due to the battery being replaced This a very common occurrence after replacement and involves a mile drive cycle to reset the vehicle's computer The customer's vehicle now has a valid inspection sticker affixed to it The flat occurred as a result of a side wall tear on the tire due to an impact that occurred while the vehicle was in the customer's possession As a customer accommodation we replaced tires and aligned the vehicle rather than just the blown out tire This was done at no cost to the customer Regarding there being no spare tire, the customer was made aware of this at the time of purchaseHowever, as an additional customer accommodation, [redacted] the General Sales Manager provided one at no cost Normally there would be a $charge for these items The customer was also issued a refund for the cost of the tire and wheel coverage per her request Lastly, the delay was not a result of the tires, it was due the customer's son missing prior appointments that had been scheduled We asked about the prior missed appointments just to make sure we didn't make a scheduling mistake and he responded that he didn't come in because he had other things to do The sunroof was also installed at that time as well All items have been addressed to the customer's satisfaction and we now consider this matter completely settled Further, we stand ready to provide the very best in service to keep our customers completely satisfied

Customer has received refundIt took longer because customer lost credit card that he used for down payment and we needed letter from bank to be able to put refund on different numbered credit cardAll set as of this date