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Prairie Professional Pest Control Ltd.

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Reviews Prairie Professional Pest Control Ltd.

Prairie Professional Pest Control Ltd. Reviews (1)

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Mr. [redacted] was a problem guest during his stay and has since been banned from the property....


[redacted]. He forced us to report his threats to the police. ([redacted]). [redacted].
He implied there was a party going on next to him. We checked and found a couple talking low on the deck. At his insistence we called in the police to check on the situation. They found nothing.
We refused to give him his money back because of his unfounded comments in regard to his stay, and his threatening nature. He said he was going to his credit card company to get his money back [redacted].
Mr. [redacted] used the guest room for the entire night, checking in at 8 pm and out at 10 am the next morning, so we did provide the service. We are not prepared to give him his money back.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] I am appalled at Mr.[redacted], his allegations and the way he conducts his business. We were NOT problem guests! My husband was not threating in any way at all, nor did he bully your staff. He was upset that our FIRST night as husband and wife was ruined. As for the party going on, they were defiantly NOT quiet and they were right beside our door until almost 3 am. There were 3 People not a couple. The police showed up as the party moved from the outside to the inside of the room that's why nothing was founded. We did not get any sleep until 3:30am or so and had to get up @ 9am for our pick up to go back home. So the service you provided was none. [redacted]. We would like to have our money back as the service we received was not the service we were told we were getting.
Final Business Response /* (4000, 10, 2015/08/18) */
When our front desk attendant checked the deck next to your room, after your husband's 1st complaint, she observed three people talking quietly. When the [redacted] checked after your second complaint no one was on the deck, no sound was coming from that guest's room and the lights were off.
All of the exchanges your husband had with the front desk were recorded on our video surveillance system. [redacted].
You checked in at 20:00 on the [redacted]st and checked out at 10:00 the next morning.
We have no intention of refunding your room charge.
Final Consumer Response /* (4200, 12, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I agree there were three people on the deck, but quiet they were not. Our room and bed where right by the balcony door, they were out there drinking and talking very loud from 1am until almost 3am.
After having a long day and wanting some relaxing time[redacted], trying to get to sleep was very hard with three drunk people all talking over each other. I would hope that there would be something done about people partying and keeping other people in your inn up half the night. [redacted]? My husband was upset (as anyone would be in the same situation) he and I were getting ready to get some sleep before our driver came to get us in the morning at 10am. He wanted something done about the noise level that was right beside our door and bed area. The party was over by the time the police had shown up so of course it was quiet. Just because we occupied the room does not mean that we received the service that was offered by your Inn. We want a full re-fund of our money as we did not get the service that was offered [redacted] It would have been fine if we were able to move to a different room it would have solved the problem!

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