Prairie Rose Training Center Dressage

Initial Business Response / [redacted] (1000, 13, 2015/05/19) */ RESPONSE TO MS [redacted] 'S COMPLAINT: Prairie Rose Training Center (PRTC) accurately represented the Thoroughbred mare we owned and trained, [redacted] (barn name "***"), to [redacted] , in both our advertisements and direct communications Ms [redacted] had ample opportunity to examine ***'s suitability for their purpose with a professional before choosing to sign a contract and paying for her After examining the horse with a professional trainer for hours (including [redacted] being ridden by her daughter and videotaped), having the horse independently vet-checked, making shipping arrangements, signing the contract and paying for ***, Ms [redacted] changed her mind and refused to take delivery hours before we had agreed to ship the mareMs [redacted] immediately engaged an attorney, suggested PRTC's reputation would be damaged if we did not refund her money right away and began filing consumer complaints against our business Ms [redacted] claims information from ***'s previous owners is the source of her rejection of the horsePrevious owners' experiences with [redacted] are irrelevant to PRTC's ownership, training and sale of the mare 1) because we have accurately represented ***'s skills and behavior during our months of training and ownership and 2) any previous need for an advanced rider was never communicated to us or included in any of the sales materials drafted by her former owner (see attached) PRTC has tendered full performance of our contractual obligationsWe continue to try to resolve this dispute with Ms [redacted] but have not yet reached an agreementWe have also retained an attorney to assist us toward that end I have attached timelines of the events, relevant emails and supporting documentation, including a copy of the signed contract and the previous owners' sales materials Please feel free to contact me directly with any questions [redacted] Prairie Rose Training Center [redacted] Bismarck, ND [redacted] Chronological events of TB mare [redacted] at Prairie Rose Training Center 11/2/ [redacted] was delivered by Dr [redacted] from [redacted] 's Second Chance Thoroughbred AdoptionShe was put into a light training status & has remained in that status to present 11/12/We gave a jumping demonstration with [redacted] at the Prairie Rose Training Center Open BarnFifty people attended 10/2/ [redacted] contacted PRTC from the website expressing interest in *** 10/23/ [redacted] responded 10/23/ [redacted] emailed back expressing interest 10/25/ [redacted] said they would like to see the horseShe asked "do you think [redacted] would be a good horse for a young amateur rider? My daughter is only She's been riding for a couple of years but just beginning to jump and would like to eventually compete in eventing." 10/26/ [redacted] responded to [redacted] "I do think that [redacted] would be an excellent horse for a young amateur rider - especially if they are working with a trainerYoung riders with goals & ambition need to work with a trainer on a regular basis." 11/4/ [redacted] said she was still interested 11/7/ [redacted] asked when we were available 3/1/ [redacted] asked if [redacted] was still available for $ 3/15/ [redacted] said they were coming to look at [redacted] on March 20th 3/19/ [redacted] confirmed that [redacted] was coming 3/20/Mrs & Mr [redacted] , their daughter & their daughter's professional riding instructor [redacted] came to PRTC to evaluate [redacted] 's suitabilityOver a hour period they watched [redacted] be prepared to be ridden, ridden in the indoor arena & ridden plus jumped in the outdoor arenaAll questions were answered to the best of our abilities plus any additional information that was pertinent to [redacted] was providedThen instructor [redacted] took over the control of [redacted] & supervised her student riding *** [redacted] s observed & videoed their daughter ridingThey had an unlimited amount of time to evaluate [redacted] to decide suitability 3/21/ [redacted] thanked [redacted] s for coming to see [redacted] & stated "We showed you everything we could about [redacted] & now you can decide if she would be a good one for Emma." 3/21/ [redacted] stated that " [redacted] did not find anything alarming" "I believe she is the right horse for us." 3/23/ [redacted] said that she would contact the former owner to see about giving out the name 3/25/Emails were exchanged regarding arrangements for the veterinarian to do a pre-purchase exam [redacted] stated "I feel very comfortable with purchasing [redacted] from you so I'm sure there will not be any issues." 3/28/ [redacted] s shared more info about the scheduled vet exam & stated "We have been on a two year journey in finding the right discipline & horse for Elli so it's very exciting!" 3/30/Dr [redacted] was out to do a pre-purchase exam of ***She & her assistant handled [redacted] for the exam & their report on ***'s health & behavior went exclusively to [redacted] s as they are the ones that hired her 4/1/ [redacted] said that the x-rays & pre-purchase results have been forwarded to the instructor 4/4/ [redacted] stated "We are ready to move forward with purchasing ***! We had a second opinion on her X-rays from a vet friend." She also made a reduced offer of $ 4/6/ [redacted] refused the offer & said the price will continue to be $It was also stated that delivery as we went through MN on April would be included in the price & a sales contract would be emailed to [redacted] & her health records provided 4/6/ [redacted] agreed on the price, said they would watch for the contract, asked about a bit & provided the address to where [redacted] was to be deliveredShe also said that she thought that [redacted] was previously kept at a neighboring stable & that people she knows remember *** 4/7/ [redacted] sent the contract as a .doc attachment & had questions about the delivery This signed contract is included 4/7/ [redacted] sent information about the bit for [redacted] as requested 4/8/There are emails from [redacted] & [redacted] about directions for delivery 4/9/There was a phone conversation to switch to mailing a cashiers check because [redacted] was struggling with PayPal 4/9/ [redacted] emailed "The checks in the mailThey could not guaranteed it by tomorrow but it is guaranteed to be there by 3:SaturdayI also included the signed contract & a map." 4/11/ [redacted] emailed that the check was received & that they would be leaving with [redacted] on TuesdayMore information on ***'s history was shared according to what [redacted] provided 4/12/ [redacted] called wanting to break the contract due to concerns about their ability to get along with *** [redacted] expressed that she did not know if it was possible to get out of the contract [redacted] called back later that day but [redacted] had appointments so could not take the call 4/12/ [redacted] requested that [redacted] get back to her by email 4/13/ [redacted] was contacted by email by attorney [redacted] on [redacted] 's behalfThis email is included 4/13/ [redacted] 's attorney [redacted] contacted [redacted] This email is included 4/20-5/5/ [redacted] & [redacted] communicatedThese emails are included 5/ [redacted] filed complaints with: ND Office of the Attorney General Consumer Protection & Antitrust Division Revdex.com of MN & ND Business Consumer Alliance 5/11/ [redacted] contacted [redacted] expressing interest in coming to an agreement 5/12/ [redacted] answered she had always been interested in coming to an agreement, offered [redacted] a greater amount returned along with other terms 5/13/ [redacted] countered asking for a larger amount & was vague about the other terms PRTC chronological events with [redacted] regarding [redacted] 10/2/Dr [redacted] from [redacted] Second Chance Thoroughbred Adoption delivers ***Included with [redacted] is information from [redacted] regarding her health & history [redacted] included a copy of the recent ad she was using to sell [redacted] featuring a description, photos & videos of [redacted] being ridden & jumpedA copy of that ad with You Tube video links is included 10/12/ [redacted] is featured at Prairie Rose Training Center's Open Barn where she was the hunter/jumper demonstration horseOver people attended 10/16/ [redacted] followed up on [redacted] 's call with an email thanking her for her continued interest in ***'s welfare & asking about ***'s registration papersA photo of [redacted] being ridden at the recent event was included 10/17/ [redacted] emailed saying she would send ***'s supplements & did not have her registration papers 11/17/ [redacted] emailed asking how [redacted] was doing & to say she had sent her supplements 11/18/ [redacted] emailed back giving details of ***'s care & training 3/23/ [redacted] emailed telling [redacted] that people in MN are interested in [redacted] as a schoolmaster for their daughter, they work with a trainer & it would be a good home [redacted] asked if she could pass along [redacted] 's name & contact info [redacted] also said "They wanted to know why you let her go & I said that school was making it difficult for you to have time for herThat was what I understood." [redacted] also asked where [redacted] had been boarded, who [redacted] got her from & who did her initial training 3/27/ [redacted] emailed saying it was OK to pass along her info & invited more questions 4/1/ [redacted] emailed with some results of the vet exam & information on how well [redacted] was doing as a schoolmaster for advanced beginners 5/1/ [redacted] emailed [redacted] asking about the statement [redacted] 's attorney made that [redacted] had informed [redacted] that [redacted] had bucked & reared plus was a handful at shows [redacted] stated that she had heard nothing of the kind from [redacted] Furthermore [redacted] was well behaved & used in our lesson program [redacted] had been in light training since Oct of [redacted] asked [redacted] to contact herBoth emails are included 5/1/ [redacted] called [redacted] & left a voice message to ask for clarification to the statement that [redacted] supposedly gave to [redacted] 's attorney [redacted] asked for a call back 5/11/ [redacted] re-sent the email to [redacted] that was sent on 5/1/& has still not received an answer Initial Consumer Rebuttal / [redacted] (2000, 20, 2015/06/18) */

Initial Business Response /* (1000, 13, 2015/05/19) */
RESPONSE TO MS. [redacted]'S COMPLAINT:

Prairie Rose Training Center (PRTC) accurately represented the Thoroughbred mare we owned and trained, [redacted] (barn name "[redacted]"), to [redacted], in both our advertisements and direct...

communications.
Ms. [redacted] had ample opportunity to examine [redacted]'s suitability for their purpose with a professional before choosing to sign a contract and paying for her.
After examining the horse with a professional trainer for 2. 5 hours (including [redacted] being ridden by her daughter and videotaped), having the horse independently vet-checked, making shipping arrangements, signing the contract and paying for [redacted], Ms. [redacted] changed her mind and refused to take delivery 48 hours before we had agreed to ship the mare. Ms. [redacted] immediately engaged an attorney, suggested PRTC's reputation would be damaged if we did not refund her money right away and began filing consumer complaints against our business.
Ms. [redacted] claims information from [redacted]'s previous owners is the source of her rejection of the horse. Previous owners' experiences with [redacted] are irrelevant to PRTC's ownership, training and sale of the mare 1) because we have accurately represented [redacted]'s skills and behavior during our 18 months of training and ownership and 2) any previous need for an advanced rider was never communicated to us or included in any of the sales materials drafted by her former owner (see attached).
PRTC has tendered full performance of our contractual obligations. We continue to try to resolve this dispute with Ms. [redacted] but have not yet reached an agreement. We have also retained an attorney to assist us toward that end.
I have attached timelines of the events, relevant emails and supporting documentation, including a copy of the signed contract and the previous owners' sales materials.
Please feel free to contact me directly with any questions.
[redacted]
Prairie Rose Training Center
[redacted]
Bismarck, ND 58503
[redacted]
[redacted]
Chronological events of TB mare [redacted] at Prairie Rose Training Center
11/2/13 [redacted] was delivered by Dr [redacted] from [redacted]'s Second Chance Thoroughbred Adoption. She was put into a light training status & has remained in that status to present.
11/12/13 We gave a jumping demonstration with [redacted] at the Prairie Rose Training Center Open Barn. Fifty people attended.
10/2/14 [redacted] contacted PRTC from the website expressing interest in [redacted].
10/23/14 [redacted] responded.
10/23/15 [redacted] emailed back expressing interest.
10/25/14 [redacted] said they would like to see the horse. She asked "do you think [redacted] would be a good horse for a young amateur rider? My daughter is only 12. She's been riding for a couple of years but just beginning to jump and would like to eventually compete in eventing."
10/26/14 [redacted] responded to [redacted] "I do think that [redacted] would be an excellent horse for a young amateur rider - especially if they are working with a trainer. Young riders with goals & ambition need to work with a trainer on a regular basis."
11/4/14 [redacted] said she was still interested
11/7/14 [redacted] asked when we were available.
3/1/15 [redacted] asked if [redacted] was still available for $4500.
3/15/15 [redacted] said they were coming to look at [redacted] on March 20th.
3/19/15 [redacted] confirmed that [redacted] was coming
3/20/15 Mrs & Mr [redacted], their daughter & their daughter's professional riding instructor [redacted] came to PRTC to evaluate [redacted] 's suitability. Over a 2.5 hour period they watched [redacted] be prepared to be ridden, ridden in the indoor arena & ridden plus jumped in the outdoor arena. All questions were answered to the best of our abilities plus any additional information that was pertinent to [redacted] was provided. Then instructor [redacted] took over the control of [redacted] & supervised her student riding [redacted]. [redacted]s observed & videoed their daughter riding. They had an unlimited amount of time to evaluate [redacted] to decide suitability.
3/21/15 [redacted] thanked [redacted]s for coming to see [redacted] & stated "We showed you everything we could about [redacted] & now you can decide if she would be a good one for Emma."
3/21/15 [redacted] stated that "[redacted] did not find anything alarming" "I believe she is the right horse for us."
3/23/15 [redacted] said that she would contact the former owner to see about giving out the name.
3/25/15 Emails were exchanged regarding arrangements for the veterinarian to do a pre-purchase exam. [redacted] stated "I feel very comfortable with purchasing [redacted] from you so I'm sure there will not be any issues."
3/28/15 [redacted]s shared more info about the scheduled vet exam & stated "We have been on a two year journey in finding the right discipline & horse for Elli so it's very exciting!"
3/30/15 Dr [redacted] was out to do a pre-purchase exam of [redacted]. She & her assistant handled [redacted] for the exam & their report on [redacted]'s health & behavior went exclusively to [redacted]s as they are the ones that hired her.
4/1/15 [redacted] said that the x-rays & pre-purchase results have been forwarded to the instructor.
4/4/15 [redacted] stated "We are ready to move forward with purchasing [redacted]! We had a second opinion on her X-rays from a vet friend." She also made a reduced offer of $3800.
4/6/15 [redacted] refused the offer & said the price will continue to be $4000. It was also stated that delivery as we went through MN on April 14 would be included in the price & a sales contract would be emailed to [redacted] & her health records provided.
4/6/15 [redacted] agreed on the price, said they would watch for the contract, asked about a bit & provided the address to where [redacted] was to be delivered. She also said that she thought that [redacted] was previously kept at a neighboring stable & that 2 people she knows remember [redacted].
4/7/15 [redacted] sent the contract as a .doc attachment & had questions about the delivery This signed contract is included.
4/7/15 [redacted] sent information about the bit for [redacted] as requested.
4/8/15 There are emails from [redacted] & [redacted] about directions for delivery
4/9/15 There was a phone conversation to switch to mailing a cashiers check because [redacted] was struggling with PayPal.
4/9/15 [redacted] emailed "The checks in the mail. They could not guaranteed it by tomorrow but it is guaranteed to be there by 3:00 Saturday. I also included the signed contract & a map."
4/11/15 [redacted] emailed that the check was received & that they would be leaving with [redacted] on Tuesday. More information on [redacted]'s history was shared according to what [redacted] provided.
4/12/15 [redacted] called wanting to break the contract due to concerns about their ability to get along with [redacted]. [redacted] expressed that she did not know if it was possible to get out of the contract. [redacted] called back later that day but [redacted] had appointments so could not take the call.
4/12/15 [redacted] requested that [redacted] get back to her by email.
4/13/15 [redacted] was contacted by email by attorney [redacted] on [redacted]'s behalf. This email is included.
4/13/15 [redacted]'s attorney [redacted] contacted [redacted]. This email is included.
4/20-5/5/15 [redacted] & [redacted] communicated. These emails are included.
5/15 [redacted] filed complaints with:
1. ND Office of the Attorney General Consumer Protection & Antitrust Division
2. Revdex.com of MN & ND
3. Business Consumer Alliance
5/11/15 [redacted] contacted [redacted] expressing interest in coming to an agreement.
5/12/15 [redacted] answered she had always been interested in coming to an agreement, offered [redacted] a greater amount returned along with other terms.
5/13/15 [redacted] countered asking for a larger amount & was vague about the other terms.

PRTC chronological events with [redacted] regarding [redacted]
10/2/13 Dr [redacted] from [redacted] Second Chance Thoroughbred Adoption delivers [redacted]. Included with [redacted] is information from [redacted] regarding her health & history. [redacted] included a copy of the recent ad she was using to sell [redacted] featuring a description, photos & videos of [redacted] being ridden & jumped. A copy of that ad with You Tube video links is included.
10/12/13 [redacted] is featured at Prairie Rose Training Center's Open Barn where she was the hunter/jumper demonstration horse. Over 50 people attended.
10/16/13 [redacted] followed up on [redacted]'s call with an email thanking her for her continued interest in [redacted]'s welfare & asking about [redacted]'s registration papers. A photo of [redacted] being ridden at the recent event was included.
10/17/13 [redacted] emailed saying she would send [redacted]'s supplements & did not have her registration papers.
11/17/13 [redacted] emailed asking how [redacted] was doing & to say she had sent her supplements.
11/18/13 [redacted] emailed back giving details of [redacted]'s care & training.
3/23/15 [redacted] emailed telling [redacted] that people in MN are interested in [redacted] as a schoolmaster for their daughter, they work with a trainer & it would be a good home. [redacted] asked if she could pass along [redacted]'s name & contact info. [redacted] also said "They wanted to know why you let her go & I said that school was making it difficult for you to have time for her. That was what I understood." [redacted] also asked where [redacted] had been boarded, who [redacted] got her from & who did her initial training.
3/27/15 [redacted] emailed saying it was OK to pass along her info & invited more questions.
4/1/15 [redacted] emailed with some results of the vet exam & information on how well [redacted] was doing as a schoolmaster for advanced beginners.
5/1/15 [redacted] emailed [redacted] asking about the statement [redacted]'s attorney made that [redacted] had informed [redacted] that [redacted] had bucked & reared plus was a handful at shows. [redacted] stated that she had heard nothing of the kind from [redacted]. Furthermore [redacted] was well behaved & used in our lesson program. [redacted] had been in light training since Oct of 2013. [redacted] asked [redacted] to contact her. Both emails are included.
5/1/15 [redacted] called [redacted] & left a voice message to ask for clarification to the statement that [redacted] supposedly gave to [redacted]'s attorney. [redacted] asked for a call back.
5/11/15 [redacted] re-sent the email to [redacted] that was sent on 5/1/15 & has still not received an answer.

Initial Consumer Rebuttal /* (2000, 20, 2015/06/18) */