To whom it may concern; We have had the opportunity to review the customers concern listed in the B.B.BcomplaintWe were also able to review our closed circuit video camera system that our dealership has to view the exact time the vehicle was washed ( Tuesday, April 17th at 11:08:) we
were also able to see the vehicle go into the Automatic car wash and come out the other end after the vehicle goes through air dryer systemWe then follow the lot porter ( via C.Ccameras) to a parking spot and watch him dry the customers vehicle off with one of the designated car wash towels that we change out every week with the uniform rental company that we use here at our dealershipIt is regrettable that the situation is at hand and *** ** *** is more than willing to inspect the vehicle with the customer at a time that is acceptable to inspect the scratches which the customer has described and work with the customer to come to an agreeable solution with this matter Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I haven't seen the videoI don't believe how my cloth was all wetI am not lying in saying that the cloth that I have specifically for my navigation screen was wetBut, if the business say that they have seen the video and there was nothingThat they saw the person cleaning with their own cloth from the companyThen, what can I doBut, for me the car didn't seem clean at allI didn't know that the car is being washed automatic car wash and then going to the air dryer systemI have always thought that is was being hand washedBut, what can I do about it.
Regards,
*** ***
I am sorry that we were unable to satisfy your complaint. You are always welcome at our dealership. You can contact our service manager at anytime. Our video is only kept for weeks, so if you would like to view the video, please schedule a time in the near future. We strive to give all of our customers an excellent experience, and so I apologize that we were not able to meet your expectations. MKB Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We were originally told that the customer wanted to register the vehicle in Florida. We did a title only in California for the lienholder. Mrs. [redacted] came into the dealership 3-4 weeks ago with a blank form for a Florida registration. This was brought to me for my...
signature. I brought the form to the window and explained to Mrs. [redacted] that the form would need to be filled out before I could sign it. I was willing to fill out the form but Mrs. [redacted] became angry and took it back from me saying "never mind, her husband could get this accomplished at the base". She walked away, taking the form with her.Last week she called and spoke with a sales manager, [redacted]. She was angry that she had not received her California registration! Since we believed she was going to register the vehicle in Florida, we had not registered it in California. [redacted] informed us of this request so we completed the California registration on August 24th and mailed it with the plate immediately thereafter.I sincerely apologize for any miscommunication on my part. We would have been happy to complete the Florida form and sign it but it would have taken a little time and Mrs. [redacted] insisted that I should just sign the blank form.
When a customer elects to take cash back on a trade-in instead of applying that amount to the new purchase, our policy is to release those funds when we receive the title. This is standard policy in all dealerships because payoffs are sometimes quoted in error.On Sept. 24th, the salesperson...
came to me to inquire on behalf of Mr. [redacted]. We still had not received the title from San Diego County Credit Union. Apparently, the check had been misplaced by them and a second one had been sent later.I was able to verify with the DMV that the lienholder had released it's interest in the vehicle and that a title would be coming.We released the check to Mr. [redacted] at that time.I sincerely apologize for the miscommunication by the salesperson and the salesmanager. It is our goal to treat all our customers with honesty and the utmost in courtesy and it appears that we feel down on the job this time. Payment has been made but if there is anything I can do to make this situation better, please let me know.
The complaint was filed on March 8, 2016.On March 10th, Mr. [redacted] brought the vehicle in and we replaced the radio with a new one. As far as we know, that resolved his issue.
To whom it may concern; We have had the opportunity to review the customers concern listed in the B.B.BcomplaintWe were also able to review our closed circuit video camera system that our dealership has to view the exact time the vehicle was washed ( Tuesday, April 17th at 11:08:) we
were also able to see the vehicle go into the Automatic car wash and come out the other end after the vehicle goes through air dryer systemWe then follow the lot porter ( via C.Ccameras) to a parking spot and watch him dry the customers vehicle off with one of the designated car wash towels that we change out every week with the uniform rental company that we use here at our dealershipIt is regrettable that the situation is at hand and *** ** *** is more than willing to inspect the vehicle with the customer at a time that is acceptable to inspect the scratches which the customer has described and work with the customer to come to an agreeable solution with this matter Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I haven't seen the videoI don't believe how my cloth was all wetI am not lying in saying that the cloth that I have specifically for my navigation screen was wetBut, if the business say that they have seen the video and there was nothingThat they saw the person cleaning with their own cloth from the companyThen, what can I doBut, for me the car didn't seem clean at allI didn't know that the car is being washed automatic car wash and then going to the air dryer systemI have always thought that is was being hand washedBut, what can I do about it.
Regards,
*** ***
I am sorry that we were unable to satisfy your complaint. You are always welcome at our dealership. You can contact our service manager at anytime. Our video is only kept for weeks, so if you would like to view the video, please schedule a time in the near future. We strive to give all of our customers an excellent experience, and so I apologize that we were not able to meet your expectations. MKB Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We were originally told that the customer wanted to register the vehicle in Florida. We did a title only in California for the lienholder. Mrs. [redacted] came into the dealership 3-4 weeks ago with a blank form for a Florida registration. This was brought to me for my...
signature. I brought the form to the window and explained to Mrs. [redacted] that the form would need to be filled out before I could sign it. I was willing to fill out the form but Mrs. [redacted] became angry and took it back from me saying "never mind, her husband could get this accomplished at the base". She walked away, taking the form with her.Last week she called and spoke with a sales manager, [redacted]. She was angry that she had not received her California registration! Since we believed she was going to register the vehicle in Florida, we had not registered it in California. [redacted] informed us of this request so we completed the California registration on August 24th and mailed it with the plate immediately thereafter.I sincerely apologize for any miscommunication on my part. We would have been happy to complete the Florida form and sign it but it would have taken a little time and Mrs. [redacted] insisted that I should just sign the blank form.
When a customer elects to take cash back on a trade-in instead of applying that amount to the new purchase, our policy is to release those funds when we receive the title. This is standard policy in all dealerships because payoffs are sometimes quoted in error.On Sept. 24th, the salesperson...
came to me to inquire on behalf of Mr. [redacted]. We still had not received the title from San Diego County Credit Union. Apparently, the check had been misplaced by them and a second one had been sent later.I was able to verify with the DMV that the lienholder had released it's interest in the vehicle and that a title would be coming.We released the check to Mr. [redacted] at that time.I sincerely apologize for the miscommunication by the salesperson and the salesmanager. It is our goal to treat all our customers with honesty and the utmost in courtesy and it appears that we feel down on the job this time. Payment has been made but if there is anything I can do to make this situation better, please let me know.
The complaint was filed on March 8, 2016.On March 10th, Mr. [redacted] brought the vehicle in and we replaced the radio with a new one. As far as we know, that resolved his issue.