When a customer elects to take cash back on a trainstead of applying that amount to the new purchase, our policy is to release those funds when we receive the title This is standard policy in all dealerships because payoffs are sometimes quoted in error.On Sept24th, the salesperson came to me to inquire on behalf of Mr*** We still had not received the title from San Diego County Credit Union Apparently, the check had been misplaced by them and a second one had been sent later.I was able to verify with the DMV that the lienholder had released it's interest in the vehicle and that a title would be coming.We released the check to Mr [redacted] at that time.I sincerely apologize for the miscommunication by the salesperson and the salesmanager It is our goal to treat all our customers with honesty and the utmost in courtesy and it appears that we feel down on the job this time Payment has been made but if there is anything I can do to make this situation better, please let me know
We were originally told that the customer wanted to register the vehicle in Florida We did a title only in California for the lienholder Mrs [redacted] came into the dealership 3-weeks ago with a blank form for a Florida registration This was brought to me for my signature I brought the form to the window and explained to Mrs [redacted] that the form would need to be filled out before I could sign it I was willing to fill out the form but Mrs [redacted] became angry and took it back from me saying "never mind, her husband could get this accomplished at the base" She walked away, taking the form with her.Last week she called and spoke with a sales manager, [redacted] She was angry that she had not received her California registration! Since we believed she was going to register the vehicle in Florida, we had not registered it in California [redacted] informed us of this request so we completed the California registration on August 24th and mailed it with the plate immediately thereafter.I sincerely apologize for any miscommunication on my part We would have been happy to complete the Florida form and sign it but it would have taken a little time and Mrs [redacted] insisted that I should just sign the blank form
The complaint was filed on March 8, 2016.On March 10th, Mr [redacted] brought the vehicle in and we replaced the radio with a new one As far as we know, that resolved his issue
When a customer elects to take cash back on a trainstead of applying that amount to the new purchase, our policy is to release those funds when we receive the title This is standard policy in all dealerships because payoffs are sometimes quoted in error.On Sept24th, the salesperson came to me to inquire on behalf of Mr*** We still had not received the title from San Diego County Credit Union Apparently, the check had been misplaced by them and a second one had been sent later.I was able to verify with the DMV that the lienholder had released it's interest in the vehicle and that a title would be coming.We released the check to Mr [redacted] at that time.I sincerely apologize for the miscommunication by the salesperson and the salesmanager It is our goal to treat all our customers with honesty and the utmost in courtesy and it appears that we feel down on the job this time Payment has been made but if there is anything I can do to make this situation better, please let me know
We were originally told that the customer wanted to register the vehicle in Florida We did a title only in California for the lienholder Mrs [redacted] came into the dealership 3-weeks ago with a blank form for a Florida registration This was brought to me for my signature I brought the form to the window and explained to Mrs [redacted] that the form would need to be filled out before I could sign it I was willing to fill out the form but Mrs [redacted] became angry and took it back from me saying "never mind, her husband could get this accomplished at the base" She walked away, taking the form with her.Last week she called and spoke with a sales manager, [redacted] She was angry that she had not received her California registration! Since we believed she was going to register the vehicle in Florida, we had not registered it in California [redacted] informed us of this request so we completed the California registration on August 24th and mailed it with the plate immediately thereafter.I sincerely apologize for any miscommunication on my part We would have been happy to complete the Florida form and sign it but it would have taken a little time and Mrs [redacted] insisted that I should just sign the blank form
The complaint was filed on March 8, 2016.On March 10th, Mr [redacted] brought the vehicle in and we replaced the radio with a new one As far as we know, that resolved his issue