Complaint: ***
I am rejecting this
response because: a Revdex.com representative, advised me that clicking accept would close the complaint as resolved and that is not the case. I do accept the offer to meet with Mr*** and the engineer, but the resolution will have to come after that. There is more to the complaint than just an engineering report stating the cause of the crack. I was given a guarantee that Mr***'s concrete job would not crack and mine has a major crack (break) in it. There was nothing said about exclusions because of "a lot of rain" or any other reason. Mr*** acts now as if it was inevitable for the concrete to break, but if he knew or even thought that, he should not have done the job in the first place. Not only that, but his website specifically says that his work is completely guaranteed and that he will make needed corrections at no charge. It seems that he has changed his website since this complaint, but I saved a copy of it before the change was made for future reference. The job was not a good job from day one and Mr*** knows it. There are many flawsthe cracking is just the "straw that broke the camel's back," so to speak
Regards,
*** ***
My website has not changed none whatsoever and I never told Mr. [redacted] the concrete would not crack all concrete cracks. Mr. [redacted] also stated that I gave a three-year warranty I've never given a three-year warranty on anything
[redacted] concrete has hired an engineer to look at Mr. [redacted] job to see if we were at fault. A representative with M&S engineers, Mr. [redacted], and Mr. [redacted] will meet at 8450 FM 775 Seguin, Tx. Monday 6-18-2016 at 10:00a.m.
Complaint: [redacted]
I am rejecting this response because: 1. I am attaching a copy of a portion of the website from a couple of months ago stating "We guarantee our work 100% and any correction is done at our cost." Maybe I'm missing something, but it doesn't seem to be there now.2. I was told the guarantee was 3 years, but I can't prove it; however, the website says "100% guarantee, so I wonder why a breakage after 2 months would not fall into that category.3. I was told that "surface cracks" would eventually happen and that there was no guarantee on them, but I was distinctly told that "We use 3/8" rebar on 16" centers. I will not use wire mesh because it will crack and I can't guarantee it." The 3/8" rebar was used, so that indicates to me that there is a guarantee. I don't think there is any question that these are not surface cracks, but a complete break in the concrete. With that said, Mr. [redacted] and I have agreed to put this on hold for a while to evaluate our options. It is not by any means resolved, but there seems to be at least some room for negotiating a resolution.
Regards,
[redacted]
Complaint: ***
I am rejecting this
response because: a Revdex.com representative, advised me that clicking accept would close the complaint as resolved and that is not the case. I do accept the offer to meet with Mr*** and the engineer, but the resolution will have to come after that. There is more to the complaint than just an engineering report stating the cause of the crack. I was given a guarantee that Mr***'s concrete job would not crack and mine has a major crack (break) in it. There was nothing said about exclusions because of "a lot of rain" or any other reason. Mr*** acts now as if it was inevitable for the concrete to break, but if he knew or even thought that, he should not have done the job in the first place. Not only that, but his website specifically says that his work is completely guaranteed and that he will make needed corrections at no charge. It seems that he has changed his website since this complaint, but I saved a copy of it before the change was made for future reference. The job was not a good job from day one and Mr*** knows it. There are many flawsthe cracking is just the "straw that broke the camel's back," so to speak
Regards,
*** ***
My website has not changed none whatsoever and I never told Mr. [redacted] the concrete would not crack all concrete cracks. Mr. [redacted] also stated that I gave a three-year warranty I've never given a three-year warranty on anything
[redacted] concrete has hired an engineer to look at Mr. [redacted] job to see if we were at fault. A representative with M&S engineers, Mr. [redacted], and Mr. [redacted] will meet at 8450 FM 775 Seguin, Tx. Monday 6-18-2016 at 10:00a.m.
Complaint: [redacted]
I am rejecting this response because: 1. I am attaching a copy of a portion of the website from a couple of months ago stating "We guarantee our work 100% and any correction is done at our cost." Maybe I'm missing something, but it doesn't seem to be there now.2. I was told the guarantee was 3 years, but I can't prove it; however, the website says "100% guarantee, so I wonder why a breakage after 2 months would not fall into that category.3. I was told that "surface cracks" would eventually happen and that there was no guarantee on them, but I was distinctly told that "We use 3/8" rebar on 16" centers. I will not use wire mesh because it will crack and I can't guarantee it." The 3/8" rebar was used, so that indicates to me that there is a guarantee. I don't think there is any question that these are not surface cracks, but a complete break in the concrete. With that said, Mr. [redacted] and I have agreed to put this on hold for a while to evaluate our options. It is not by any means resolved, but there seems to be at least some room for negotiating a resolution.
Regards,
[redacted]