Praxell, Inc.

*** ***, We
received your initial contact on 11/**/where you informed us of your dispute
for an Unauthorized Transaction in your account on 11/**/in the amount of
$146. At this time we
started an
investigation on your behalf after suspending your card and issuing a new
replacement card, measures taken for your own security as mentioned on the
phone by our agentsAfter a thorough investigation, the outcome of which
deemed that the disputed transaction was in fact a valid transfer of funds to a
different account. Furthermore, during our investigation it was also determined
that other charges disputed by you on 10/**/15, for which you received
provisional credit, were also validOn **/01/we concluded the investigation with the final
result being a denial, which is why no credit was received for your most recent
dispute (11/**/15)In addition to this, we also denied your First dispute
dated 10/**/and reversed the provisional credit given to youFinally, it
was decided to close your account with Mango based on several factors,
including those above, which is within our rights based on the Terms and
Conditions provided with and applicable to your accountIf you require further details into your dispute we
recommend you contact us directly by phone or email as you have done it
previously Please call our Customer Service Department
at ###-###-#### or send us an email to ***Sincerely,Cardholder SupportPraxell Inc*** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This does not address my complaintI feel shrugged off by a company I've given business to, for over years I will be contacting my, Atorney Generals office
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This does not address my complaint. I feel shrugged off by a company I've given business to, for over 3 years.  i will be contacting my, Atorney  Generals office.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],
               We
received your initial contact on 11/**/15 where you informed us of your dispute
for an Unauthorized Transaction in your account on 11/**/15 in the amount of
$146.  At this time...

we started an
investigation on your behalf after suspending your card and issuing a new
replacement card, measures taken for your own security as mentioned on the
phone by our agents. After a thorough investigation, the outcome of which
deemed that the disputed transaction was in fact a valid transfer of funds to a
different account.  Furthermore, during our investigation it was also determined
that other charges disputed by you on 10/**/15, for which you received
provisional credit, were also valid. On **/01/15 we concluded the investigation with the final
result being a denial, which is why no credit was received for your most recent
dispute (11/**/15). In addition to this, we also denied your First dispute
dated 10/**/15 and reversed the provisional credit given to you. Finally, it
was decided to close your account with Mango based on several factors,
including those above, which is within our rights based on the Terms and
Conditions provided with and applicable to your account. If you require further details into your dispute we
recommend you contact us directly by phone or email as you have done it
previously.   Please call our Customer Service Department
at ###-###-#### or send us an email to [redacted]Sincerely,
Cardholder SupportPraxell Inc. [redacted]
[redacted]

I contacted Praxell's customer service department last week regarding the following issue:

On March 5th, I made a purchase on Walmart.com in the amount of 23.39. Upon finalizing the order, I immediately received a text from the card Praxell services stating that the authorization had gone through and it reflected my new balance. I also immediately realized I had selected the wrong delivery selection and I cancelled the order.

Then, I immediately placed a new order for the same amount and I again received a text message indicating the authorization had gone through and reflected my new balance again. The $23.90 had been withdrawn from my account twice.

My WalMart account states that they only authorized the first transaction , but never actually settled a transaction to permanently secure the funds. Praxell states that Walmart did secure the funds and they need to issue a refund.

I am officially at my wits end.

I have a card through fan card there was two unauthorized purchases my name is orra nier I want my money back on my card this is my money

Review: I contacted ''Mango Money'' (Mango Money is one of the Prepaid Cards Praxell, LLC operates. ) on November [redacted] regarding an ''Unauthorized" transaction. I contacted them at [redacted] as requested on the website. The transaction info is as posted below.

Unauthorized Transaction disputed:

Nov-**-201

[redacted]Purchase - CHM*CHIME TRANSFER (NA, [redacted], SD)$146.00

$146.64

I called Praxell, LLC directly, since Mango money couldn't help me. I contacted Praxell, LLC on December, [redacted] and [redacted] for an update regarding my dispute. On December, [redacted] I was advised that a decision would be made on December [redacted], and for me to call back. As instructed I called Praxell, LLC back on December, [redacted] and was told my account was closed, and no refund would be issued. I did nothing wrong by reporting this ''Unauthorized'' transaction as instructed by Praxell, LLC. They have closed my account, and stolen my money. I am requesting that my $146 be mailed to me ASAP. I have had the Mango Card for over 3 years, and one time that I have an issue, this company turns its back on me, and withholds my fund.Desired Settlement: I am requesting that my funds be refunded of $146.00., as for the transaction in question was not authorized.

Business

Response:

[redacted], We

received your initial contact on 11/**/15 where you informed us of your dispute

for an Unauthorized Transaction in your account on 11/**/15 in the amount of

$146. At this time we started an

investigation on your behalf after suspending your card and issuing a new

replacement card, measures taken for your own security as mentioned on the

phone by our agents. After a thorough investigation, the outcome of which

deemed that the disputed transaction was in fact a valid transfer of funds to a

different account. Furthermore, during our investigation it was also determined

that other charges disputed by you on 10/**/15, for which you received

provisional credit, were also valid. On **/01/15 we concluded the investigation with the final

result being a denial, which is why no credit was received for your most recent

dispute (11/**/15). In addition to this, we also denied your First dispute

dated 10/**/15 and reversed the provisional credit given to you. Finally, it

was decided to close your account with Mango based on several factors,

including those above, which is within our rights based on the Terms and

Conditions provided with and applicable to your account. If you require further details into your dispute we

recommend you contact us directly by phone or email as you have done it

previously. Please call our Customer Service Department

at ###-###-#### or send us an email to [redacted]Sincerely,Cardholder SupportPraxell Inc. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This does not address my complaint. I feel shrugged off by a company I've given business to, for over 3 years. I will be contacting my, Atorney Generals office.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Paxell which is associated with [redacted], issued me a "[redacted]" reloadable card.

After several attempts and many different personally selected pin numbers the company's card refuses to process transactions stating the pin is incorrect.

I was literally ten feet away from a automated telemachine or ATM calling this company on a payphone, seconds and hours after I had selected a new pin, the ATM stated that is was once again incorrect.

Further attempts were made and this problems was shared with Paxell employee's more than once.

Paxell however maliciously profits from every failed transaction attempt, seventy cents is charged whether it is attempted at corner store ATM or at a [redacted].

It's a fallacious answer from Paxell employees that the money being charged is from said ATM or private business, rather than the [redacted] service itself.

These's fees have continued to drain my money and in return have disabled me from withdrawing eighty dollars from having to choose sixty be cause of addition charges.

I don't want my fees reimbursed I want a check mailed to me for the amount left on my card.Desired Settlement: I am not asking for a fee reimbursement. I simply want the remaining money on this card sent to me in check form.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Customer service is refusing to unlock my card. I have scheduled a call back and they do not respond.Desired Settlement: I demand that my card be unlocked, and that I am granted access to my funds.

Business

Response:

10/*/13

Cardholder’s name: [redacted]

Time line:

9/** – WU load - $400.00

9/**- ATM Withdrawal - $200.00

9/** – 1st attempt to contact Cardholder and discuss recent activity

9/** – Card suspended due to “no contact”

9/** – Notes left on the account for all agents to see:

Card is suspended to fully understand why the load was done at wu and the the funds withdrawn immediately via atm. What is the source of the funds (payrol, gift etc) is this activity that will repeat itself? Is this card used for business or personal use.

Advise the ch that we are asking these questions to keep a records so that if we understand what is considered normal for this ch we can protect the ch's account.

Thanks, **

9/** – Cardholder contacts our agent: Notes left on account:

The cardholder called wanting to know why his card was suspend. I tried to explain the notes left by the escalation department asking where a WU load came from. He became aggressive stating that, what we are doing is elegal, we can not monitor his funds or hold it, that there are laws we are violating. He stated that we are not supposed to ask or know how he uses the card. The cardholder has threated to contact his lawyer, he will be reporting our company to the Revdex.com. He has stated that Because he agreed to a virtual agreement when he ordered the card, that he never provided us with his signature so we do not have a hard copy of him agreeing to our terms. He verified the address and phone number. Please contact him as soon as possible at ###-###-####

9/** – 2nd level support attempts to contact cardholder. No contact. Left v/m. asking for a preferred time when we can contact the ch

9/** – Cardholder contacted our agent. Notes left on the account:

CH would like to be contacted - ###-###-#### 3pm PST pls. Please contact asap and help him get this card unlocked. Thank you.

9/** – 2nd level support made contact with cardholder. Notes left on the account:

Spoke with CH and confirmed activity. Account unsuspended for use. CH loaded 400 dollars and took off 200 right before going to Casino.

Narrative:

Praxell is dedicated to insuring the highest level of consumer safety and quality service to it’s cardholders. In this particular case the account was flagged for review due to certain “red flag” criteria. The account was suspended pending cooperative contact with the cardholder. Initially our agents had a difficult time confirming the questionable activity on the account with the cardholder. However, as soon as second level support spoke with the cardholder the account was unsuspended. This case needed second level support agents to speak with the cardholder as per Praxell’s Anti-Money-Laundering Policy. As soon as the cardholder cooperated with Praxell agents the compliance department was able to verify the activity and the account was unsuspended.

-[redacted]