PRAXIS

Reader’s Digest is not calling [redacted] *** Reader’s Digest does not call customers soliciting magazine sales or to collect on balances due on existing accounts There are currently no active subscription or products accounts in our database under [redacted] ***'s name and address It appears that [redacted] *** is being contacted by a third party who is using our company name without our authorization We regret that party is using our name and contacting [redacted] *** in the manner described Sincerely, Ruth B***Customer CareReader's Digest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] ’s complaint was forwarded to my attention.On May *, 2015, we received a paid subscription order for the Reader’s Digest magazine via the Internet We also received a paid order for the book [redacted] [redacted] was not offered as a free gift for ordering the subscription The offer for the book would have stated the amount due, and as a credit card number was submitted with the orders, it was charged per the offers accepted The book has not been received back as a return We have marked his account that the book was returned, and $is being credited to the VISA used in the original transaction The credit will appear on [redacted] ’s account in the next three business days or so.I hope this helps clear up any misunderstandingsI apologize for any disappointment [redacted] may have encountered with our companySincerely, [redacted] Customer Care

*** ***’ inquiry concerning the book *** *** *** *** *** *** *** has been received and forwarded to my attention. I would like to confirm how the order for this book was received by *** *** ***, and clear up any misunderstandings there may be regarding the offer.
In April of our mail processing center received a prepaid order for the book *** *** *** *** *** *** As stated in the offer, when ordering this book at the special introductory price, *** *** would automatically be enrolled to preview future books in the series on a day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.In August of we notified *** *** that we would be sending the book *** *** *** *** *** *** *** for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment were included with the letter. We did not receive a cancellation notice from him, so we shipped the book to him on October **, 2014. He was invoiced for that book per the offer terms. Please note that the back of each invoice included instructions for returning the preview book if he did not wish to keep it.Attached is a copy of his original order, a copy of the front and back of the offer he accepted, information sent with the offer explaining the preview program, a copy of the back of the invoice explaining how to return books, and a prepaid return label so *** *** can return he book at our expense.I have cancelled his enrollment in this book program. No further books will be sent from this order.I hope this helps clear up any misunderstandingsI apologize for any disappointment *** *** may have encountered with our company. Sincerely, *** ***Customer Care

Tell us why here...*** ***’s recent inquiry concerning the book Taste of Home Fun Foods has been received and forwarded to my attention. I would like to start by apologizing for the disappointments she encountered with our company.I would like to confirm how this special offer from
Taste of Home Books was received, and clear up any misunderstandings there may be regarding the offer. On March *, our mail processing center received a prepaid order for the book Taste of Home Salads. As stated in the offer, when ordering this book at the special introductory price, she would automatically be enrolled to preview future books in the series on a day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked. The book was shipped on March **, and the *** credit card that *** *** had provided with the original order was charged.Per the offer, on July **, 2015, the Taste of Home Fun Foods was shipped to *** *** for preview. She was billed per the offer, and the reverse of the invoice included return instructions if she did not wish to keep the book. We have no record of any contact with *** *** other than receiving her paid order. If she had contacted us, we would have verified the fact that her credit card had been charged for the original book, and cancelled the preview series per her request.A prepaid return label is being mailed to *** *** to return the book at our expense. *** ***’s preview account has been cancelled. We have removed the balance due, and *** *** should ignore any bills that may cross in the mail. Her credit will not be affected.I hope this helps clear up any misunderstandings there may have been regarding the offer receivedAgain, I would like to apologize for the disappointments *** *** has encountered with our company. Sincerely,Marsha R***Customer CareTaste of Home Books

Tell us why here...? *** *** complaint was forwarded to my attention. I apologize for the problems *** *** encountered with the magazine she purchased. Very rarely a magazine is released from the publishing company with a printing/ink problem. While we
normally ask for items not purchased directly from us to be returned to the original point of purchase, we understand that this is not always possible, and apologize that the agents/supervisors *** *** spoke with did not forward this to our main office for handling. A replacement for the October issue is being mailed to *** ***, along with a November issue. Again, we apologize for any inconvenience this may have caused. Sincerely, MarshaCustomer CareReader’s Digest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:After viewing the response from readers digest, I agree I ordered the bookI do not remember this, but the evidence shows that I didThe last thing I will add to my complaint is this, I received only bookThe book I received was the *** *** *** ***I have no other book as stated in readers digest's responseWhether it was sent or not, it never made it to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Reader’s Digest is not calling [redacted].  Reader’s Digest does not call customers soliciting magazine sales or to collect on balances due on existing accounts.  There are currently no active subscription or products accounts in our database under [redacted]'s name and...

address.   It appears that [redacted] is being contacted by a third party who is using our company name without our authorization.  We regret that party is using our name and contacting [redacted] in the manner described.    Sincerely, Ruth B[redacted]Customer CareReader's Digest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], I am sorry to learn that you received an e-bill after sending in a cancellation notice. I saw that you have two accounts. As requested, I have cancelled the bill. Should you receive another bill please ignore it as preaddressed. Please keep the July and August magazines...

with our compliments. If you have any further questions or concerns I can be contacted in our Montreal off ice at ###-###-#### or via e-mail: [redacted]. Best regards, Rick E[redacted], Senior Customer Care Representative

[redacted]
*
[redacted]
*
[redacted]              [redacted]’s complaint regarding...

Family Handyman Books was forwarded to me for attention. I would like to confirm how the order for this book was received by The Family Handyman, and clear up any misunderstandings there may be regarding the offer. First, let me state that Family Handyman Books is a division of our company, separate from The Family Handyman magazine.  On March **, 2016 our mail processing center received a prepaid order from [redacted] for the book 2016 Family Handyman Best Tips and Projects. As stated in the offer, when ordering this book at the special introductory price, [redacted] would automatically be enrolled to preview future books in the series on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked. In August of 2016 we notified [redacted] that we would be sending the next Family Handyman Best Tips and Projects book for preview unless we were notified of his decision to cancel.  Instructions for canceling the book shipment were included with the letter. We did not receive a cancellation notice from him, so we shipped the book to him on October **, 2016.  He was invoiced for that book per the offer terms.  Please note that the back of each invoice included instructions for returning the preview book if he did not wish to keep it.  As of today, March **, 2017, we show no evidence that the book was returned. We have removed the balance due on the account and ask that he ignore any bills that may cross in the mail.  His credit rating will not be affected.  I hope this helps clear up any misunderstandings. I apologize for any disappointment [redacted] may have encountered with our company. Sincerely, Ruth B[redacted] Customer Care

[redacted]’s complaint was forwarded to my attention.On May *, 2015, we received a paid subscription order for the Reader’s Digest magazine via the Internet.  We also received a paid order for the book [redacted].  [redacted] was not offered as a free gift for ordering...

the subscription.  The offer for the book would have stated the amount due, and as a credit card number was submitted with the orders, it was charged per the offers accepted.  The book has not been received back as a return.  We have marked his account that the book was returned, and $21.23 is being credited to the VISA used in the original transaction.  The credit will appear on [redacted]’s account in the next three business days or so.I hope this helps clear up any misunderstandings. I apologize for any disappointment [redacted]  may have encountered with our company. Sincerely,[redacted]Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]