Pre-Need Family Services

Company does not deal with customers in a very professional wayRude to customers, they have no empathy for grieving peopledid not pay out anythingPlease be very careful dealing with these peopleIt seems they like to take advantage of senior citizens with disabilities

January 27, Dear [redacted] :We are in receipt of your letter dated January 19, and are happy to clarify the events related to the referenced ID,According to our records, the daughter of a contract holder called us the morning after her father died unexpectedly and out of the contracted areaShe was aware that her father had arrangements with us, but also wanted to use the funeral provider of her choice to handle cremation and funeral services including licensed services that we cannot and do not provideOur administrator understood her needs and gave her the options available to her under these special circumstances.Allowing her to use her own funeral provider cost us more than had we insisted she utilize the agreement by and between her father and our organization, Our intention was to honor her wishes making these final arrangements smoother and less costly, While not obligated to do so, we refunded monies in the same manner that we refund legal terminations - according to the General Provisions of the Security Agreement and per Pennsylvania LawWe are terribly sorry if in her time of grief our contract holder's daughter did not understand the financial obligation she would then have to the funeral provider of choice.We are proud of our relationship with the Revdex.com and our A+ ratingMore importantly, we are proud of the continuing outstanding service we have provided our contract holders and their families for the past three decadesThank you for this platform to clear up any misunderstanding,Donald M President

I apologize that the contract was not sent in the previous email Pre-Need Family Services' contract should be attached which was signed by my dad, *** ***

January 27, 2016 Dear [redacted]:We are in receipt of your letter dated January 19, 2016 and are happy to clarify the events related to the referenced ID,According to our records, the daughter of a contract holder called us the morning after her father died unexpectedly and out of the contracted...

area. She was aware that her father had arrangements with us, but also wanted to use the funeral provider of her choice to handle cremation and funeral services including licensed services that we cannot and do not provide. Our administrator understood her needs and gave her the options available to her under these special circumstances.Allowing her to use her own funeral provider cost us more than had we insisted she utilize the agreement by and between her father and our organization, Our intention was to honor her wishes making these final arrangements smoother and less costly, While not obligated to do so, we refunded monies in the same manner that we refund legal terminations - according to the General Provisions of the Security Agreement and per Pennsylvania Law. We are terribly sorry if in her time of grief our contract holder's daughter did not understand the financial obligation she would then have to the funeral provider of choice.We are proud of our relationship with the Revdex.com and our A+ rating. More importantly, we are proud of the continuing outstanding service we have provided our contract holders and their families for the past three decades. Thank you for this platform to clear up any misunderstanding,Donald M President

Company does not deal with customers in a very professional way.
Rude to customers, they have no empathy for grieving people.
did not pay out anything. Please be very careful dealing with these
people. It seems they like to take advantage of senior citizens with disabilities.

May 10, 2016Dear [redacted]:Having received your letter today I am pleased to respond to the Revdex.com request.Both the contract signed by the individuals relative and PA law state that trust funds must be returned only when the contract holder moves out of state or when a decision to make arrangements was made without knowledge of the contract. In this case neither situation applies. Additionally, the company is entitled to the administrative fee and 30% of the Cash Sale price. So, there were no trust fund monies to be distributed even if they did not know about the contract.While this is an unfortunate and unusual circumstance the individual making this request was fully apprised that there was a contract that obligated us to deliver services and for them to pay for it. While we stood ready to deliver on our obligation, this individual chose to ignore the legal obligation to arrange payment. Contrary to their assertion none of our paperwork states they can use a provider of their choice.Previous to even contacting us the individual had made arrangements to have the work done by another provider who was going to demand payment. The fact is that provider participated in contractual interference.However, in order to mitigate some of the problem it has been our practice in these situations we offer one of three possible solutions.:1. Allow us to fulfill the contract at the time and have a family member make financial arrangements to either pay the bill now or continue making monthly payments.2. Make arrangements to assign the contract to another family member.3. Accept a refund of any monies that had been paid toward trust. (We do not have an ability to inform the individual on the spot what that number is so we request if they make that choice that they write a letter making that request.)In summary, we are not responsible for the decision made to ignore the contract. We stood ready to deliver. We have gone beyond what is legally and contractually required and are still willing to offer a means to settle this in a good way by extending the time to assign the contract. However, are not returning monies they are not entitled by law to receive. I wonder how this individual would feel if it was paid in full and we decided not to perform our obligations. Again, it is an unfortunate and unusual circumstance.Respectfully,Donald M. President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the company in question is not being truthful.I have copies of all correspondence I have had with this company. I would love to sharecopies of all of it with you. They say that there were no monies in trust, it is my receiptsthat prove that even if they kept all their fees there should have been at least $700. Left. How can this be fair or legal? I wonder how the president of the company wouldfeel if one of his loved ones were treated this way.  I definately was not aware of thecontract or how it worked until my uncle died. No where in any of the paper work I havedoes it state that we had to use their facilities. We would have absolutely followed the ruleshad we known about them.
Regards,
[redacted]

March 16, 2016Dear [redacted]:We are in receipt of your faxed request regarding a complaint from a non contract holder. The complaint number is [redacted]. We serve hundreds of customers each year. We most certainly are interested in addressing this concern, however nowhere in this documentation does...

this non customer mention to whom she is referring.If you would kindly forward us this information via fax ###-###-####, we will be happy to address this issue. Please forgive any perceived delay to respond. The email address on record is temporarily not accessible, therefore any information sent via email has in fact not been received.Sincerely,Valerie S.Operations