Thank you for bringing this matter to our attention. Your account is currently under review at this time. We have left two voicemails at the phone number provided in this complaint. Please contact Mekesha G*** at *** to discuss your account further.
Since we are licensed money transmitter we are required to follow AML regulations
Thanks,
Mekesha G***
Prepaid Debit Supervisor
Thank you for bringing this matter to our attention . We do apologize for the delay in your replacement card. I show that we had 4 cards issued to the address on file. In regards to the pending charge on your debit card, we have a section in our cardholder agreement that was...
included with your card that addresses authorization holds. I have provided the information below, along with the cardholder agreement that was included with your card that discuss authorization holds. The live agent fee is covered in the agreement. The authorization will release in 15 days of the original transaction date, if the merchant does not settle on the transaction. At that time the funds will return to your available balance.
(Each time you use your Card, you authorize us to reduce the value available in your Card Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available on your Card, you shall remain fully liable to us for the amount of the transaction and any applicable fees. You do not have the right to stop payment on any purchase or payment transaction originated by use of your Card. You may not make preauthorized regular payments from your Card Account. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to thirty (30) days. All transactions relating to car rentals may result in a hold for that amount of funds for up to sixty (60) days. )
We apologize for the inconvenience this has caused. If you would like to discuss this matter further, please contact me at 1-800-207-1805.
Thanks,
Mekesha [redacted]
PreCash
Customer Support Supervisor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
yes I am satisfied with the results ,and even more happy with the immediate responce that was given to my complaint .THANKS ten [redacted] stars to you Revdex.com
Thank you for bringing this matter to our attention. Your account is currently under review at this time. We have left two voicemails at the phone number provided in this complaint. Please contact Mekesha G*** at *** to discuss your account further.
Since we are licensed money transmitter we are required to follow AML regulations
Thanks,
Mekesha G***
Prepaid Debit Supervisor
Spoke with Mr *** in regards to his account. His account has been re-opened
Thank you for bringing this matter to our attention . We do apologize for the delay in your replacement card. I show that we had 4 cards issued to the address on file. In regards to the pending charge on your debit card, we have a section in our cardholder agreement that was...
included with your card that addresses authorization holds. I have provided the information below, along with the cardholder agreement that was included with your card that discuss authorization holds. The live agent fee is covered in the agreement. The authorization will release in 15 days of the original transaction date, if the merchant does not settle on the transaction. At that time the funds will return to your available balance.
(Each time you use your Card, you authorize us to reduce the value available in your Card Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available on your Card, you shall remain fully liable to us for the amount of the transaction and any applicable fees. You do not have the right to stop payment on any purchase or payment transaction originated by use of your Card. You may not make preauthorized regular payments from your Card Account. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to thirty (30) days. All transactions relating to car rentals may result in a hold for that amount of funds for up to sixty (60) days. )
We apologize for the inconvenience this has caused. If you would like to discuss this matter further, please contact me at 1-800-207-1805.
Thanks,
Mekesha [redacted]
PreCash
Customer Support Supervisor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
yes I am satisfied with the results ,and even more happy with the immediate responce that was given to my complaint .THANKS ten [redacted] stars to you Revdex.com