Precious Accents II, Ltd.

Thank you for your note The order was placed on Friday afternoon on1/and was shipped engraved on 1/via [redacted] tracking number [redacted] These ground shippments usually take anywhere fro 4-days The customer contacted us and we explained that tracking from [redacted] is very poor but that they normally deliver even though tracking is inaccurateAfter several calls however it became apparent that the package was lost and so we attempted to initiate a lost order process but we could not do so because the customer became uncooperative and hung up on us What we needed was a signed "afidavid of non receipt" Had she stayed on the phone we would have told her that we were emailing her this document-once received we would have gladly replaced or refunded this order She did tell us that she was reversing the charge on her credit card and so she didWe ship thousands of orders daily and undortunately some do get lost occasionally, we do have systems in place for such instances but do require cooperationSince we did not get the required document we could not file a claim and so we take a complete loss Customer Service [redacted]

First, we are not Pandora.com, we are preciousaccents.com Pandora.com only sells Pandora productsWe are Pandora factory outhorized Pandora dealers but we also sell many other lines on our websiteWe carry a full line of Pandora products and we carry a full line of Rembrandt products Each product is described in great detail.This customer placed an order for a model 3342-SS Rembrandt charm with engravingOur website clearly states that customized products cannot be returnedThe customer contacted us and acused us of selling her a non Pandora productIndeed that is so as her confirmation clearly states "Rembrand Birthday:December Charm" We surely had no way of knowing that she MEANT to order a Pandora charm Had she ordered one of those, the confirmation both onscreen and in her email would have said "Pandora"When the customer was told that she could not return it because it was engraved she became abusive and started with many profanitido not accept such language and therefore ended the call Please know that we made every attempt to remedy the problem short of accepting o return: we offered her a discount on a replacement order, we told her that an adaptor was available that would allow it to fit her braceletShe just continued to curse at us

Complaint: [redacted] I am rejecting this response because: Your representative, Cristina, only gave me the option to reject the package She NEVER offered to send a prepaid label The least Precious Accents can do is repay the shipping that was incurred due to PRECIOUS ACCENTS' error This confusion is the sole fault of Precious Accents for their miscommunication regarding the availability of the item To my knowledge, I was not a customer because I received an email that my card would be refunded and that the item was no longer available It was only after I called regarding the charge on my credit card statement that I was made aware that the item shipped I have also attached the email which asked only that I have my Mother reject the package A shipping label was NEVER offered to me, the party that was affected by the confusion caused by Precious Accents' "business practices" See Emails Below: From: "Precious Accents" < [redacted] > Date: August 31, at 6:05:PM EDT To: [redacted] Subject: Order information from Precious Accents Dear [redacted] Thank you for your order number [redacted] We regret to advise you that the product you ordered has been sold out We have contacted the manufacturer and they have advised us that this model has been discontinued We therefore have no choice but to cancel this orderWe are very sorry to have inconvenienced you and hope you understand that this was not under our controlShould there be another model that you would like to order as a substitute, please feel free to enter a new order on our website www.preciousaccents.com Any charges made to your account have been voidedCustomer servicewww.preciousaccents.com From: "Precious Accents" < [redacted] > Date: September 3, at 12:32:PM EDT To: [redacted] Subject: Order information from Precious Accents Hello [redacted] , We once again apologize for any confusionPlease reject the package that is shipping to [redacted] [redacted] in [redacted] ***We should have the package back in 1-business days, as soon as we see the package being rejected we will refund youWe understand that there was miscommunication due to the fact that the "Discontinued Email" was send, however we are providing you with a solutionOnce the package is rejected we will refund the card on fileThank you so much for your patience and understandingDear [redacted] , Good news, your order number [redacted] is on its wayShipped via: USPS First Class Mail Domestic Tracking number: [redacted] Thank you again for your orderWe appreciate your businessRegards, Precious Accents Customer Servicehttp://www.preciousaccents.com [redacted] Regards, [redacted]

Please be aware that our customer [redacted] ordered from us on 7-Jan-2014. We shipped a personalized (engraved) item to our customer, we were informed by the customer that the item was bend in the shipping process. Once we recieved the charm back we replaced the charm.
As stated...

on our website an item cannot be returned/ refunded if personalized. In this case since the item was bend we ofcourse replaced, making the customer aware that we would replace.
We immediately answered the customers complains and did our best to replace the charm as soon as possible. There was a confusion with the return label issued for the bend charm. The customer did not see this return label in her Spam Folder/ Emails. This was the only set back.
Once again once we were told of the problem we issued a return label, we replaced the item and did our best to do so as fast as possible. Thank you for your time.

Thank you for your note.
The order was placed on Friday afternoon on1/24 and was shipped engraved on 1/27 via [redacted] tracking number [redacted]
These ground shippments usually take anywhere fro 4-7 days.
The customer contacted us and we explained...

that tracking from [redacted] is very poor but that they normally deliver even though tracking is inaccurate. After several calls however it became apparent that the package was lost and so we attempted to initiate a lost order process but we could not do so because the customer became uncooperative and hung up on us.  What we needed was a signed "afidavid of non receipt".  Had she stayed on the phone we would have told her that we were emailing her this document-once received we would have gladly replaced or refunded this order.  She did tell us that she was reversing the charge on her credit card and so she did. We ship thousands of orders daily and undortunately some do get lost occasionally, we do have systems in place for such instances but do require cooperation. Since we did not get the required document we could not file a claim and so we take a complete loss.
Customer Service
[redacted]

I was quite surprised to find out their return policy requires one who's received a gift to go to the original gift giver and get the original receipt. In any other stores a gift receipt ties the product to the original purchase. It allows the person receiving the gift to return the product for store credit or cash. In this case their policy will only allow you to get store credit even with the gift receipt. It's too bad if you don't like their products you're stuck buying them anyways.

We apologize for any inconvenience with your order. Please be aware that our records did not indicate any request for cancellation. When we receive orders during busy season it is sometimes difficult to make any changes to them. Once we shipped your order...

and were made aware of the error a Return Prepaid Label was emailed on Jan 7th. We received the merchandise back on Jan 21st, that same day we refunded your account the full amount. We apologize for any confusion with your order. We appreciate your feedback, please call us if there are any further concerns with your order.   Thank you Precious Accents

Complaint: [redacted]
I am rejecting this response because:  Your representative, Cristina, only gave me the option to reject the package.  She NEVER offered to send a prepaid label.  The least Precious Accents can do is repay the shipping that was incurred due to PRECIOUS ACCENTS' error.  This confusion is the sole fault of Precious Accents for their miscommunication regarding the availability of the item.  To my knowledge, I was not a customer because I received an email that my card would be refunded and that the item was no longer available.  It was only after I called regarding the charge on my credit card statement that I was made aware that the item shipped.  I have also attached the email which asked only that I have my Mother reject the package.  A shipping label was NEVER offered to me, the party that was affected by the confusion caused by Precious Accents' "business practices".  See Emails Below:
From: "Precious Accents" <[redacted]> Date: August 31, 2016 at 6:05:34 PM EDT To: [redacted] Subject: Order information from Precious Accents
Dear [redacted] Thank you for your order number  [redacted] We regret to advise you that the product you ordered has been sold out.  We have contacted the manufacturer and they have advised us that this model has been discontinued.  We  therefore have no choice but to cancel  this order. We are very sorry to have inconvenienced you and hope you understand that this was not under our control. Should there be another model that you would like to order as a substitute, please feel free to enter a new order on our website www.preciousaccents.com Any charges made to your account have been voided. Customer servicewww.preciousaccents.com
 
From: "Precious Accents" <[redacted]> Date: September 3, 2016 at 12:32:46 PM EDT To: [redacted] Subject: Order information from Precious Accents
Hello [redacted], We once again apologize for any confusion. Please reject the package that is shipping to [redacted]  [redacted] in [redacted]. We should have the package back in 1-2 business days, as soon as we see the package being rejected we will refund you. We understand that there was miscommunication due to the fact that the "Discontinued Email" was send, however we are providing you with a solution. Once the package is rejected we will refund the card on file. Thank you so much for your patience and understanding. Dear [redacted], Good news, your order number [redacted] is on its way. Shipped via: USPS First Class Mail Domestic Tracking number: [redacted] Thank you again for your order. We appreciate your business. Regards, Precious Accents Customer Servicehttp://www.preciousaccents.com [redacted]
Regards,
[redacted]

First, we are not Pandora.com, we are preciousaccents.com.  Pandora.com only sells Pandora products. We are Pandora factory outhorized Pandora dealers but we also sell many other lines on our website. We carry a full line of Pandora products and we carry a full line of Rembrandt products....

 Each product is described in great detail.This customer placed an order for a model 3342-SS Rembrandt charm with engraving. Our website clearly states that customized products cannot be returned. The customer contacted us and acused us of selling her a non Pandora product. Indeed that is so as her confirmation clearly states "Rembrand Birthday:December Charm".  We surely had no way of knowing that she MEANT to order a Pandora charm.  Had she ordered one of those, the confirmation both onscreen and in her email would have said "Pandora".
When the customer was told that she could not return it because it was engraved she became abusive and started with many profanities-we do not accept such language and therefore ended the call.
 
Please know that we made every attempt to remedy the problem short of accepting o return: 1. we offered her a discount on a replacement order, we told her that an adaptor was available that would allow it to fit her bracelet. She just continued to curse at us...

Review: Placed order and was told would receive within 1 day. Needed for gifts. Never received confirmation of order nor a shipping date. Two days latter after I emailed them two times asking status, nothing. I told them cancel order. It Was a gift and needed it on a certain date. They replied saying they were getting it ready. I replied again cancel the order A week latter package arrives! I was going to refuse it but I checked their website and it states I need to have a authorization number. I have called and emailed. I can't get through! I have researched this company on line. They have numerous complaints including, shipping, customer service and fake merchandise. I want a complete refund! I am also hoping that something is done to stop these thieves from committing more crimes to the innocent consumer. Please do something.Desired Settlement: $155.14 includes price of merchandise and tax. Supposedly shipping and returns are free, but they contradict according to website. One area on website says it's free. Other says non refundable shipping fees.

Business

Response:

We apologize for any inconvenience with your order. Please be aware that our records did not indicate any request for cancellation. When we receive orders during busy season it is sometimes difficult to make any changes to them. Once we shipped your order and were made aware of the error a Return Prepaid Label was emailed on Jan 7th. We received the merchandise back on Jan 21st, that same day we refunded your account the full amount. We apologize for any confusion with your order. We appreciate your feedback, please call us if there are any further concerns with your order. Thank you Precious Accents

Review: I have purchased 3 Pandora charms paid extra for faster delivery and when it didn't come on day it was suppose to I called, First call I was told it shipped you should have it today so I said fine I will call tomorrow The next day still nothing called again different story, it is being held up in New Jersey they do not know why well you have already took my money so when will I find out Was told well you have to be patient. I said but I paid extra for the fast delivery I was told Sorry. I said I expect a phone call at least to tell me what the problem is and when I will get. They well How dare I think they are just running off with my money. I said I want at least a phone call. I have heard nothing.Desired Settlement: return my money of 105.00 to my credit card.

Business

Response:

The order came in to us on Thursday 9/12/13 at 3:35PM-Our website specifically states that any orders after 2:00 PM are processed the following day. We shipped the order on the morning of 9/13/13 via USPS tracking number 94[redacted]67. The shipping method purchased was 2-4 business days from the 13th. That would make the due date 9/19. The customer was somewhat impatient so we tracked it for her and it showed that it was in transit. Unfortunately we have no control over the US Post Office so we told the customer to be patient because it is very seldom that the service fails. Regretably the order does not show as being delivered and so we ask that the customer send us a statement (hand signed) so that we can file a claim for loss of the package and issue credit or replace the order depending on what the customer wants. Please know that we ship thousands of packages the same way and they usually arrive within two days. We did our best to track the package, we called the post office (to no avail) we never got a return call from them so we had nothing new to tell the customer. We are indeed sorry that the order is lost, we shipped it very fast...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I signed and faxed back paper because I want my debit card refunded and I asked to be emailed or called when it would be done again I heard nothing and I have not gotten my money back

Regards,

Business

Response:

Full refund was issued yesterday 9/25/13 and we consider this matter to be resolved.

We are very sorry that the Post Office lost your package-we did everything we could to help...

Review: I went to Pandora.com to buy a charm for my daughter's birthday Dec 12. I found one and ordered it . Later I found out that the charm was not Pandora and would not fit my daughter Pandora bracelet. They told me they could make it fit for $25. But if you put a charm on a Pandora bracelet that's not Pandora the company here in Cleveland will not care for it, cleaning which is done free, or fixing things that may go wrong. When I put Pandora.com that's what I expecped Pandora. No where on this site did I see any thing that told me that every thing was not Pandora. My daughter did not get a gift me on her birthday. I cried, and begged this lady to help me. Her help was to give me 10% of a $47.45 order and send it to me . I paid $8.95 to send it back.Desired Settlement: REFUND so that I can get my daughter a gift.

Business

Response:

First, we are not Pandora.com, we are preciousaccents.com. Pandora.com only sells Pandora products. We are Pandora factory outhorized Pandora dealers but we also sell many other lines on our website. We carry a full line of Pandora products and we carry a full line of Rembrandt products. Each product is described in great detail.This customer placed an order for a model 3342-SS Rembrandt charm with engraving. Our website clearly states that customized products cannot be returned. The customer contacted us and acused us of selling her a non Pandora product. Indeed that is so as her confirmation clearly states "Rembrand Birthday:December Charm". We surely had no way of knowing that she MEANT to order a Pandora charm. Had she ordered one of those, the confirmation both onscreen and in her email would have said "Pandora".When the customer was told that she could not return it because it was engraved she became abusive and started with many profanities-we do not accept such language and therefore ended the call. Please know that we made every attempt to remedy the problem short of accepting o return: 1. we offered her a discount on a replacement order, we told her that an adaptor was available that would allow it to fit her bracelet. She just continued to curse at us...

Consumer

Response:

Review: [redacted]

I am rejecting this response because: First she is not telling the truth. Put Pandora.com on your computer and see where it takes you. See if it says any where that they sell more then Pandora. Also she only offer to charge me $25. to make it fit. The point of this would be to let people know you sell more then Pandora. I'm the one that hung up, and as I was doing so I did call her a B_ _ _H. But a lot of what she said happened DID NOT HAPPEN.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a charm of Africa with engraving on the back. It was to be delivered the week of Feb. 3-7. I have called three times and they were to call me back on Feb. 10 because they were unable to track the order. They didn't call. I called again on Feb. 12 and they tell me it shipped on Jan. 27 and give me a Post Office tracking number, but the post office says it never scanned it in and their own web page shows the order pending. The girl answering the phone was rude but did tell me they are having problems getting things out.

I think its amazing that a company cannot track one of its own orders within the company to see where it's at. This was a Valentine gift for my granddaughter and now I have to find it elsewhere and get it engraved as quickly as I can. I will never order from this company again. It is very unorganized and their answering people are forced to lie for them.Desired Settlement: I have already begun a credit dispute with my credit card company.

Business

Response:

Thank you for your note.

The order was placed on Friday afternoon on1/24 and was shipped engraved on 1/27 via [redacted] tracking number [redacted]

These ground shippments usually take anywhere fro 4-7 days.

The customer contacted us and we explained that tracking from [redacted] is very poor but that they normally deliver even though tracking is inaccurate. After several calls however it became apparent that the package was lost and so we attempted to initiate a lost order process but we could not do so because the customer became uncooperative and hung up on us. What we needed was a signed "afidavid of non receipt". Had she stayed on the phone we would have told her that we were emailing her this document-once received we would have gladly replaced or refunded this order. She did tell us that she was reversing the charge on her credit card and so she did. We ship thousands of orders daily and undortunately some do get lost occasionally, we do have systems in place for such instances but do require cooperation. Since we did not get the required document we could not file a claim and so we take a complete loss.

Customer Service

Review: I ordered two items from Precious AccentsI received the wrong itemsI contacted them and advised them of the errorThey apologized for the error and said they would send out the correct order and include a return label to send back the wrong itemsWhen I received the package, the only thing in the bubble wrapped mailer was a return receipt and a receipt for the items I purchased and never received!! I again called Precious AccentsI explained to them the situationThey informed me that I was told that I had to send the wrong items back before I could get the original items that I purchasedI said that was not true, I was never told thatI was advised that it was in their notesI told them that I was never told that by anyoneI believe that the error was on their part and if I had not called them and let them know that they sent the wrong item they would have never knownIt should be noted that the erroneous items were more expensive than the items that I purchased, so I think that they thought that I would not return the items if I received the items that I purchased, I told them at this time that I would not return the items that they sent me in error until I received the items that I had already paid forI was told that the only way they would do that, was to charge me again for the itemsI was very insulted by their treatment of me so I initially cancelled the order, but then changed my mindI wanted what I paid forThe manager advised me that if I send the items back the next day through the post office, she would check for the tracking number and if she sees it, she would send my items out priority mail at that time.Desired Settlement: I am very insulted by their treatment of my concernsThey are the ones who made the mistakeI was honest and contacted them about their mistake, even when I knew that the items they sent me were more expensive then what I orderedI also know what I was told and if I was told that they needed me to send the items back before I could get my order, I would have done so, but that is not what I was toldI feel that since they made the mistake, it was their obligation to rectify their mistake and get the merchandise that I ordered and paid for, to me expeditiouslyI feel that an apology is owed to me by this company, whose employee did not tell the truth!
Business
Response:
We ship thousands of orders and unfortunately every so often the incorrect item is sentThe customer correctly reported this to us and we sent her a prepaid return shipping label and asked her to return the item so that we could send out the replacement orderWhether she did not understand how the exchange works or whether we did not fully explain it is a matter of conjectureWhat is important is that she called us on 6/and we shipped the replacement on 6/USPS 94[redacted]83[redacted]Tracking shows that it was delivered on 6/20.We sincerely apologize for the original error and humbly ask for forgiveness for the misscomunicationWe hope that you are enjoying the items
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
I'm not trying to belabored the point, because I do appreciate the apology, however I know what the young lady told me in regards to the return! There was no misunderstanding on my partWith that being said, I accept the apology

Review: I ordered 2 items they only shipped one and charger for both items. The invoice in the package showed 1 of the items as Not Shipped but I was still charged for it. It has been over a month. I have called and emailed them several time and have gotten no response.Desired Settlement: I either want the item I ordered or I want the $45 returned.

Review: In September 2014 my wife purchased a Pandora Bracelet and charms. For Christmas I wanted to buy her more charms so I searched the Internet using the keyword Pandora Jewelry and I found the following result:

Pandora Jewelry - Authorized Pandora Charms Retailer?

www.preciousaccents.com/Pandora?

4.6 rating for preciousaccents.com

Free Shipping & Returns. Shop Now!

authorized retailer · authenticity guaranteed

Based on this information, I accessed their web site on 11 December 2014 and purchased two charms for $75.50 using my [redacted] Credit Card. Later in the day, I received an email with Order Confimation details. When my wife opened her present on Christmas day and saw the charms, she stated they are NOT Pandora charms. What was I to do? On 26 December 2014 I accessed the company web site and found an email address for service queries([email protected]). I immediately created the following email and sent it:

Re: Customer ID [redacted]

Please send me a RMA for the purchased items. There are duplicates of what my wife has.

Thank you

As of today, 4 January 2015 I have NOT received an RMA so I could return the charms. I also called the company on 30 December 2014 and the phone was never answered.Desired Settlement: I would like to receive an RMA so I could return the charms and a refund of $75.50 to my [redacted] Credit Card. In addition, I believe Revdex.com should investigate whether or not Precious Accents is permitted to sell Pandora Bracelets and Charms on-line.

Review: The product I ordered (order number [redacted]) arrived damaged. When I called for an exchange, I was told the company was going to send me a return label via email. After 3 phone calls and still never receiving the label, it was now too late to get an exchange and I informed the customer service rep that I wanted a refund. She said fine and finally sent me a return label. I promptly sent the return item back to the company. A week goes by and I receive notice that they have shipped me out another item which I was very clear that I do not want. When I called to discuss it AGAIN, no one answered the phone on 2/3/2014 after repeated tries. I am calling my credit card company to put a stop on the charge, but I am appalled at the service and practice of this company.Desired Settlement: I want a refund and for others not to be duped by this sub-par company.

Business

Response:

Please be aware that our customer [redacted] ordered from us on 7-Jan-2014. We shipped a personalized (engraved) item to our customer, we were informed by the customer that the item was bend in the shipping process. Once we recieved the charm back we replaced the charm.

As stated on our website an item cannot be returned/ refunded if personalized. In this case since the item was bend we ofcourse replaced, making the customer aware that we would replace.

We immediately answered the customers complains and did our best to replace the charm as soon as possible. There was a confusion with the return label issued for the bend charm. The customer did not see this return label in her Spam Folder/ Emails. This was the only set back.

Once again once we were told of the problem we issued a return label, we replaced the item and did our best to do so as fast as possible. Thank you for your time.

Review: I ordered a [redacted] Love and Hugs Charm online thru Precious Accents on 12/15/2013 and paid $55.00 with my [redacted] card and still have not received the charm nor my money back. I was supposed to receive the charm (Order number: [redacted]) within 10 days and I did not, therefore my daughter was minus a Christmas gift. When I still had not received the charm by 12/29/13 I sent an email to the company. The company responded that the reason I didn't get my charm was because of the US Postal Service lost it and they requested that I sign an affidavit that states I didn't receive the item. I signed the statement and faxed it back to Precious Accents on 12/31/2013. I have emailed them several times since then requesting my money be returned to me and they refuse to respond to my emails. Precious Accents has not sent me the charm, they have not returned my money and they will not respond to my correspondence. Please assist me in getting some resolution.Desired Settlement: I would like to have my $55.00 refunded to my [redacted] card ASAP!