Precious Moments, L.L.C

To Whom It May Concern: I am responding to your letter regarding a "Delivery Issues" complaint in referenced casePortraits by Precious Moments, LLC (PMI) provides a complimentary family portrait to all families that donate to the local volunteer fire department and/or rescue squad that our sister company works with as a way of saying "Thank You" for their supportAppointments are scheduled after the photo shoot for the families to return to view and/or purchase additional photosMr***'s family didn't make the return appointment for the viewing and the project was completed for the volunteer squad we were working withGenerally when a customer misses their appointment, PMI sends a letter telling them that if they send $to cover shipping and handling their complimentary 1Oxportrait and samples will be sent to them insured; however in this instance, the photos were sent out at our expense and not insuredThis was explained to Mr [redacted] on numerous occasions but he insists on us sending it out for freeMr [redacted] was told to take his complaint to the USPS or send $and we would gladly reprint his 1Oxand send it insured but he refuses to do soInstead, he continually calls my office (times over this past weekend) and harasses my personnel, stating that he will be the biggest pest I have ever seen and he plans on continuing to call until I send him his photo for freeIf the calls continue, I will be forced to get a "Cease and Desist" complaint on Mr***Mr [redacted] states that he purchased the photos for $25.00, however this is not trueMr [redacted] made a contribution to the local volunteer rescue squad and as a way of saying "thank You' for his support, received a certificate for a free 1Oxfamily portraitPMI is under no obligation to reprint the photo at our expense since the damage was clearly done by the USPS and Mr [redacted] didn't pay anything for the shipment of the items in the first placeSincerely JoAnn J [redacted] Owner

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11123448, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In regards to: "Mr***'s family didn't make the return appointment for the viewing and the project was completed for the volunteer squad we were working with." I informed the photographer that I would not be in a position to return for the viewing and asked what I would need to doI was informed by the photographer that I did not need to do anything, that I would be contactedThe portraits were then delivered damagedSince I attempted up front to understand what my obligation was around receiving the portrait and I was told that I did not need to do anything, I expect the portraits to be redeliver without costIn regards to the following statement: "Mr*** was told to take his complaint to the USPS or send $and we would gladly reprint his 1Oxand send it insured but he refuses to do soInstead, he continually calls my office (times over this past weekend) and harasses my personnel, stating that he will be the biggest pest I have ever seen and he plans on continuing to call until I send him his photo for freeIf the calls continue, I will be forced to get a "Cease and Desist" complaint on Mr***." Yes, I disagree with me having to pay for something that was promised to me without additional paymentI have not harassed anyone at her office, I have called on multiple occasions requesting that the manger or owner call me back so that we can rectify the situation without response.I expect PMI to deliver on what they originally promisedThey have yet to provide me with my portraits undamaged
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11123448, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In regards to: "Mr***'s family didn't make the return appointment for the viewing and the project was completed for the volunteer squad we were working with." I informed the photographer that I would not be in a position to return for the viewing and asked what I would need to doI was informed by the photographer that I did not need to do anything, that I would be contactedThe portraits were then delivered damagedSince I attempted up front to understand what my obligation was around receiving the portrait and I was told that I did not need to do anything, I expect the portraits to be redeliver without costIn regards to the following statement: "Mr*** was told to take his complaint to the USPS or send $and we would gladly reprint his 1Oxand send it insured but he refuses to do soInstead, he continually calls my office (times over this past weekend) and harasses my personnel, stating that he will be the biggest pest I have ever seen and he plans on continuing to call until I send him his photo for freeIf the calls continue, I will be forced to get a "Cease and Desist" complaint on Mr***." Yes, I disagree with me having to pay for something that was promised to me without additional paymentI have not harassed anyone at her office, I have called on multiple occasions requesting that the manger or owner call me back so that we can rectify the situation without response.I expect PMI to deliver on what they originally promisedThey have yet to provide me with my portraits undamaged
Regards,
*** ***

To Whom It May Concern: I am responding to your letter regarding a "Delivery Issues" complaint in  font-size: 11px;">referenced case. Portraits by Precious Moments, LLC (PMI) provides a complimentary family portrait to all families that donate to the local volunteer fire department and/or rescue squad that our sister company works with as a way of saying "Thank You" for their support. Appointments are scheduled after the photo shoot for the families to return to view and/or purchase additional photos. Mr. [redacted]'s family didn't make the return appointment for the viewing and the project was completed for the volunteer squad we were working with. Generally when a customer misses their appointment, PMI sends a letter telling them that if they send $10 to cover shipping and handling their complimentary 1Ox13 portrait and samples will be sent to them insured; however in this instance, the photos were sent out at our expense and not insured. This was explained to Mr. [redacted] on numerous occasions but he insists on us sending it out for free. Mr. [redacted] was told to take his complaint to the USPS or send $10 and we would gladly reprint his 1Ox13 and send it insured but he refuses to do so. Instead, he continually calls my office (18 times over this past weekend) and harasses my personnel, stating that he will be the biggest pest I have ever seen and he plans on continuing to call until I send him his photo for free. If the calls continue, I will be forced to get a "Cease and Desist" complaint on Mr. [redacted]. Mr. [redacted] states that he purchased the photos for $25.00, however this is not true. Mr. [redacted] made a contribution to the local volunteer rescue squad and as a way of saying "thank You' for his support, received a certificate for a free 1Ox13 family portrait. PMI is under no obligation to reprint the photo at our expense since the damage was clearly done by the USPS and Mr. [redacted] didn't pay anything for the shipment of the items in the first place. Sincerely JoAnn J[redacted] Owner

To Whom It May Concern: I am responding to your letter regarding a "Delivery Issues" complaint in referenced case. Portraits by Precious Moments, LLC (PMI) provides a complimentary family portrait to all families that donate to the local volunteer fire department...

and/or rescue squad that our sister company works with as a way of saying "Thank You" for their support. Appointments are scheduled after the photo shoot for the families to return to view and/or purchase additional photos. Mr. [redacted]'s family didn't make the return appointment for the viewing and the project was completed for the volunteer squad we were working with. Generally when a customer misses their appointment, PMI sends a letter telling them that if they send $10 to cover shipping and handling their complimentary 1Ox13 portrait and samples will be sent to them insured; however in this instance, the photos were sent out at our expense and not insured. This was explained to Mr. [redacted] on numerous occasions but he insists on us sending it out for free. Mr. [redacted] was told to take his complaint to the USPS or send $10 and we would gladly reprint his 1Ox13 and send it insured but he refuses to do so. Instead, he continually calls my office (18 times over this past weekend) and harasses my personnel, stating that he will be the biggest pest I have ever seen and he plans on continuing to call until I send him his photo for free. If the calls continue, I will be forced to get a "Cease and Desist" complaint on Mr. [redacted]. Mr. [redacted] states that he purchased the photos for $25.00, however this is not true. Mr. [redacted] made a contribution to the local volunteer rescue squad and as a way of saying "thank You' for his support, received a certificate for a free 1Ox13 family portrait. PMI is under no obligation to reprint the photo at our expense since the damage was clearly done by the USPS and Mr. [redacted] didn't pay anything for the shipment of the items in the first place. Sincerely JoAnn J[redacted] Owner

Review: Portraits were delivered damaged via the USPS. The company stated that they will not replace the product and now will not return my phone calls.Desired Settlement: Send me my portraits undamaged

Business

Response:

To Whom It May Concern: I am responding to your letter regarding a "Delivery Issues" complaint in referenced case. Portraits by Precious Moments, LLC (PMI) provides a complimentary family portrait to all families that donate to the local volunteer fire department and/or rescue squad that our sister company works with as a way of saying "Thank You" for their support. Appointments are scheduled after the photo shoot for the families to return to view and/or purchase additional photos. Mr. [redacted]'s family didn't make the return appointment for the viewing and the project was completed for the volunteer squad we were working with. Generally when a customer misses their appointment, PMI sends a letter telling them that if they send $10 to cover shipping and handling their complimentary 1Ox13 portrait and samples will be sent to them insured; however in this instance, the photos were sent out at our expense and not insured. This was explained to Mr. [redacted] on numerous occasions but he insists on us sending it out for free. Mr. [redacted] was told to take his complaint to the USPS or send $10 and we would gladly reprint his 1Ox13 and send it insured but he refuses to do so. Instead, he continually calls my office (18 times over this past weekend) and harasses my personnel, stating that he will be the biggest pest I have ever seen and he plans on continuing to call until I send him his photo for free. If the calls continue, I will be forced to get a "Cease and Desist" complaint on Mr. [redacted]. Mr. [redacted] states that he purchased the photos for $25.00, however this is not true. Mr. [redacted] made a contribution to the local volunteer rescue squad and as a way of saying "thank You' for his support, received a certificate for a free 1Ox13 family portrait. PMI is under no obligation to reprint the photo at our expense since the damage was clearly done by the USPS and Mr. [redacted] didn't pay anything for the shipment of the items in the first place. Sincerely JoAnn J[redacted] Owner

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID 11123448, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In regards to: "Mr. [redacted]'s family didn't make the return appointment for the viewing and the project was completed for the volunteer squad we were working with." I informed the photographer that I would not be in a position to return for the viewing and asked what I would need to do. I was informed by the photographer that I did not need to do anything, that I would be contacted. The portraits were then delivered damaged. Since I attempted up front to understand what my obligation was around receiving the portrait and I was told that I did not need to do anything, I expect the portraits to be redeliver without cost. In regards to the following statement: "Mr. [redacted] was told to take his complaint to the USPS or send $10 and we would gladly reprint his 1Ox13 and send it insured but he refuses to do so. Instead, he continually calls my office (18 times over this past weekend) and harasses my personnel, stating that he will be the biggest pest I have ever seen and he plans on continuing to call until I send him his photo for free. If the calls continue, I will be forced to get a "Cease and Desist" complaint on Mr. [redacted]." Yes, I disagree with me having to pay for something that was promised to me without additional payment. I have not harassed anyone at her office, I have called on multiple occasions requesting that the manger or owner call me back so that we can rectify the situation without response.I expect PMI to deliver on what they originally promised. They have yet to provide me with my portraits undamaged.

Regards,