Precise Carpentry Inc.

In response to the service complaint we received on May 19th regarding the basement fire for *** ***? The complaint is accurate in a lot of ways...the original phone call came in on April after hours and yes, I called back immediately.? Knowing the insured had no power, no
water, and a basement full of water I found it necessary to dispatch help immediately.? I apologize if it was not clear that the employees from Service Master were not affiliated with our agency or there insurance company.? Any agreements between Service Master and the insured would have been between them...I cannot explain why the pack up or any discarding of personal property took place without the customer on site...that would be a question for the vendor.? While it has proven true that the insurance carrier has a $30/day limitation on additional living expense, they have now sent a second check for $to cover the second month.? Quite frankly, the expectation is not to spend days in a hotel.? I've recently discussed the time delay with the insurance carrier, and it appears there is more extensive damage than I originally thought.? With that said, we handled this situation exactly like we've handled many others.? We took an after hours phone call, we dispatched help immediately, we placed coverage with a carrier who was the best fit for this insured.? In regards to the direct complaint that there is only coverage for $15,of personal property that is correct as well...I researched this matter as there is no doubt this is extremely low and verified that this was all the customer wanted...other options were presented that were declined.? If the insured has further issues regarding the disposal of items they should contact ServiceMaster directly