Revdex.com:Upon receipt of check made out to me, [redacted] in the amount of $as stipulated in the business response I will Accept this resolutionPlease note the response from the business cited incorrect name ( [redacted] ***);I have reviewed the response made by the business in reference to complaint ID 10331300, and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have discussed this type of Mold problem with several other a/c companies and this is an industry wide this year because of all the rain I have asked Mrs [redacted] the name of the mold company she used so we could contact them and discuss the issue with them and as of today she has not given us that name I sent someone out several times and have tried to satisty her each time We were out in July of and resealed everything She was not happy with that and made us come back out there and remove the tape We tried to explain to her that the unit comes from the factory and the refrigerant lines and wire lines come from else where and hook up to the unit so there will be space where those lines come in and the only way to seal them is with tape She responded by saying she did not want tape on her unit The day she tried to contact me I did receive one of her messages but was extremely busy and was trying to get to her call and before I could do that she contacted the Revdex.comI am confident the a/c system is not the source of the mold
Complaint: I am rejecting this response because:At the time I called in for service I understood I would pay overtime (132)for the service call but was not told I would additionally pay OT labor for the service a second time Additionally the invoice I received shows labor at and parts at 272; my understanding was I was being charged for the part; that is what the tech quoted as Cost of the part,there is noIndication on the invoice that any additional labor is being charged Finally any number of consumerSites, including Amazon sell this part for between and In short I was overcharged for the part And charged twice for OT labor with no Indications a second OT labor charge was added in; again the invoice shows labor and parts.I don't mind paying OT BUT this is clearly not a valid Total expense for the service providedas any reasonable jury of ones peers would conclude Sincerely, [redacted] ***
The problem Mrs [redacted] is having with the TXV is a new problem and is industry wide Attached is the letter we received alerting us of the problem The valve is bought from a 3rd party and does not only effect Trane systems but all that are listed on the letter The protocol to fix the problem is to do as we have done First you put oil in the system to unstick the valve Wait or days and if this does not fix itOrder and install a new one We have ordered a new valve When is arrives we will install it There is nothing more we can do at this time until the part comes in
Complaint: I am rejecting this response because:I filed a complaint #and received a note today that my case was closedThe message went to my junk mail instead of my inbox so I did not get a chance to respond till just nowCan you please accept my response since I just now got your messageThe A/C unit that Precision Air installed continues to leak air at three places on the unit in the closet causing condensation and moldAll Points Environmental did the mold assessment survey on July 6, They confirmed mold was due to the condensation building up on the top of the A/C unitI appreciate you trying to use tape to stop the air leakage, but the tape gets wet in a few days and peels offCold air is blowing out three distinct fittings on the A/C unit causing condensation in the closetI would appreciate you getting a TRANE representative out to see if the fittings can be sealed properly and the condensation stoppedMy son is very ill from this mold and I please need it fixedThank you Sincerely, [redacted]
Revdex.com:Upon receipt of check made out to me, [redacted] in the amount of $as stipulated in the business response I will Accept this resolutionPlease note the response from the business cited incorrect name ( [redacted] ***);I have reviewed the response made by the business in reference to complaint ID 10331300, and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have discussed this type of Mold problem with several other a/c companies and this is an industry wide this year because of all the rain I have asked Mrs [redacted] the name of the mold company she used so we could contact them and discuss the issue with them and as of today she has not given us that name I sent someone out several times and have tried to satisty her each time We were out in July of and resealed everything She was not happy with that and made us come back out there and remove the tape We tried to explain to her that the unit comes from the factory and the refrigerant lines and wire lines come from else where and hook up to the unit so there will be space where those lines come in and the only way to seal them is with tape She responded by saying she did not want tape on her unit The day she tried to contact me I did receive one of her messages but was extremely busy and was trying to get to her call and before I could do that she contacted the Revdex.comI am confident the a/c system is not the source of the mold
Complaint: I am rejecting this response because:At the time I called in for service I understood I would pay overtime (132)for the service call but was not told I would additionally pay OT labor for the service a second time Additionally the invoice I received shows labor at and parts at 272; my understanding was I was being charged for the part; that is what the tech quoted as Cost of the part,there is noIndication on the invoice that any additional labor is being charged Finally any number of consumerSites, including Amazon sell this part for between and In short I was overcharged for the part And charged twice for OT labor with no Indications a second OT labor charge was added in; again the invoice shows labor and parts.I don't mind paying OT BUT this is clearly not a valid Total expense for the service providedas any reasonable jury of ones peers would conclude Sincerely, [redacted] ***
The problem Mrs [redacted] is having with the TXV is a new problem and is industry wide Attached is the letter we received alerting us of the problem The valve is bought from a 3rd party and does not only effect Trane systems but all that are listed on the letter The protocol to fix the problem is to do as we have done First you put oil in the system to unstick the valve Wait or days and if this does not fix itOrder and install a new one We have ordered a new valve When is arrives we will install it There is nothing more we can do at this time until the part comes in
Complaint: I am rejecting this response because:I filed a complaint #and received a note today that my case was closedThe message went to my junk mail instead of my inbox so I did not get a chance to respond till just nowCan you please accept my response since I just now got your messageThe A/C unit that Precision Air installed continues to leak air at three places on the unit in the closet causing condensation and moldAll Points Environmental did the mold assessment survey on July 6, They confirmed mold was due to the condensation building up on the top of the A/C unitI appreciate you trying to use tape to stop the air leakage, but the tape gets wet in a few days and peels offCold air is blowing out three distinct fittings on the A/C unit causing condensation in the closetI would appreciate you getting a TRANE representative out to see if the fittings can be sealed properly and the condensation stoppedMy son is very ill from this mold and I please need it fixedThank you Sincerely, [redacted]