Precision Audiology & Hearing Aid Center

As a matter of practice and agreement, we do not supersede or circumvent our customer's decisions on their warranty programs Johnson Controls does not handle the warranties on behalf of the retailer The retailer has the sole responsibility to manage their warranty program To receive a warranty on your product you must return the battery to the company with a proof of purchase The retailer's decision is the final decision.On the original receipt, when the battery was purchased it states: “Receipt is necessary to validate date of purchase for warranty adjustments.” See attached sample image with the warranty verbiage (Note this is only a sample and not a copy of your receipt) The battery receipt purchase date is used to determine the start of the warranty From the information you provided the warranty began on 7/21/and ended on 7/21/ The warranty period for an Everstart plus battery is two years from the data of purchase This will place the time of issue with the battery on 4/28/16, outside of the warranty period Warranty is strictly handled by the retailer and is not honored / extended by Johnson Controls No warranty assistance will be provided by Johnson Controls, Incbattery division.If you have additional questions about your battery you may contact Walmart Customer Service Directly at (###-###-####) and a customer care representative will assist you.If you feel that you have a liability claim that needs to be addressed you will need to contact the Walmart Customer Service directly at (###-###-####) with your complaint

Please be advised that our local representative, Mr [redacted] , Service Manager with Virginia Air has been in contact with the [redacted] 's in support of their complaint and is currently awaiting information/documentation from them We will be in contact when more information becomes available

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I think everyone can agree that Wal-Mart handles and customary warranty issues and warranty claims instead of Johnson CoAnd I have no doubt that had it been under warranty and a warranty related claim, Wal-Mart would have done so properlyBut it is not a warranty issue, and it is ridiculous to believe that it is a warranty issue when a battery explodes.This is outside of the scope of a warranty issue or expired warrantyThe idea that this is a warranty claim and not a manufacturing issue, is ludicrousJohnson Cois passing the blame on to Wal-Mart in the guise of calling it a warranty issue, for a faulty product that they made and Wal-Mart did not (but was unfortunate enough to sell)This is not a warranty issue it is a product manufacturing, quality and safety issueCan you imagine any other product (admittedly out of warranty by less than a year) when it EXPLODED (a fact that seems to be blatantly ignored by Johnson Co., that the battery EXPLODED as the picture shows one side of it missing!) or caused any harm to person or property (we were very fortunate no person or property was harmed), can anyone actually imagine the manufacturer in a similar situation blaming the store and passing the responsibility on to them as a warranty issue? It would be unthinkable and irrationalIf any consumer blamed the store instead of the manufacturer in a case like this, that would be irrational as wellThe only logical conclusion is that this is not a warranty issue but a manufacturing issue that Johnson Cois solely responsible forThis is a manufacturing issue and not a warranty issue and Johnson Coseems to want to avoid taking responsibility for a manufacturing issue that caused a battery to explode when an RV was startedFor some reason, they seem to think that an exploding battery that they made is a warranty issue not a manufacturing issueI will be sure to inform Wal-Mart of this matter and Johnson Co.'s mishandling of itThis is unacceptable and unprofessional of Johnson Coand I urge the Revdex.com to look further into this matter if at all possible, and if not, to change the rating of Johnson Coto reflect their poor handling of this issue Regards, [redacted]

I apologize for the delay in response I work with the residential/commercial building division of Johnson Controls and needed to determine who handles the battery customer issues Please contact the Johnson Controls Battery Division for assistance with this matter at
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Johnson Controls has no regards to ethics, They refuse to support Their products and assist Their customers.I would never bid another job with Their name on the job as suppliers
Regards,
*** ***

I am [redacted] for Johnson Controls, Inc. ("JCI") and yourletter addressed to [redacted] and [redacted], dated June 11, 2015, has been forwarded to myattention. In that letter you raise issues with One Stop's purchase of 7 air conditioning units for...

the[redacted]We have had an opportunity to review the information identified in your correspondence, and we findthat the allegations contained therein to be completely meritless. There was no "catastrophic failure"caused by any alleged inconsistency between JCI's evaporator units and evaporator coils. The slight delayresulting from replacement of those coils ultimately played no role in the completion of the project.Further, JCI quickly handled compressor replacements notwithstanding that their failure was due toimproper installation by One Stop. In sum, JCI has addressed all of One Stop's requests for assistance onthis project.All of the other problems that One Stop experienced with respect to the JCI units were due entirely toOne Stop's lack of experience and poor management in the installation of the units. Just as examples ofthe problems caused by One Stop:• Piping and refrigeration lines were not installed per contract drawings;• Dryers were not changed when systems opened, per common HVAC practices;• Consistent leaks were caused by improper copper cleaning and soldering practices;• Refrigeration lines were left open and not protected from the atmosphere and moisture;• Proper tools (e.g., scales, micrometers) were not used to control and manage refrigerant levels;and• Proper vacuum was not pulled from the refrigerant line sets when the work was completed orrepairs made.These problems are detailed, in part, in the attached report from [redacted], which JCI had provided toyou on multiple occasions during the spring of 2015. Furthermore, at a February 26, 2015 call betweenJCI and One Stop, JCI previously offered, and One Stop gladly accepted, a deductive change order totaling$6,000, as an accommodation to account for and settle One Stop's purported grievances, including thecompressor replacements that One Stop undertook without seeking JCl's assistance.JCI has performed its contractual obligations while One Stop is in breach. One Stop has an overdueoutstanding invoice to JCI of $35,270 on a separate controls contract, and we expect that to be paid nolater than September 1, 2015, to avoid us having to take action to collect that sum either through legalaction or a claim on One Stop's surety. Furthermore, to the extent we have to take legal action to collectthis overdue sum, JCI will explore recovery of the costs and expenses incurred by JCI in assisting One Stopin installation ofthe units.The foregoing is without prejudice to and with full reservation of all legal, equitable or other rights thatJohnson Controls, Inc. has in this matter.

As a matter of practice and agreement, we do not supersede or circumvent our customer's decisions on their warranty programs.  Johnson Controls does not handle the warranties on behalf of the retailer.  The retailer has the sole responsibility to manage their warranty program.  To...

receive a warranty on your product you must return the battery to the company with a proof of purchase.  The retailer's decision is the final decision.On the original receipt, when the battery was purchased it states: “Receipt is necessary to validate date of purchase for warranty adjustments.”  See attached sample image with the warranty verbiage (Note this is only a sample and not a copy of your receipt).  The battery receipt purchase date is used to determine the start of the warranty.  From the information you provided the warranty began on 7/21/13 and ended on 7/21/15.  The warranty period for an Everstart plus battery is two years from the data of purchase.  This will place the time of issue with the battery on 4/28/16, outside of the warranty period.  Warranty is strictly handled by the retailer and is not honored / extended by Johnson Controls.  No warranty assistance will be provided by Johnson Controls, Inc. battery division.If you have additional questions about your battery you may contact Walmart Customer Service Directly at (###-###-####) and a customer care representative will assist you.If you feel that you have a liability claim that needs to be addressed you will need to contact the Walmart Customer Service directly at (###-###-####) with your complaint.

Please be advised that our local representative, Mr. [redacted], Service Manager with Virginia Air has been in contact with the [redacted]'s in support of their complaint and is currently awaiting information/documentation from them.  We will be in contact when more information becomes...

available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I think everyone can agree that Wal-Mart handles normal and customary warranty issues and warranty claims instead of Johnson Co.. And I have no doubt that had it been under warranty and a warranty related claim, Wal-Mart would have done so properly. But it is not a warranty issue, and it is ridiculous to believe that it is a warranty issue when a battery explodes.This is outside of the scope of a warranty issue or expired warranty. The idea that this is a warranty claim and not a manufacturing issue, is ludicrous. Johnson Co. is passing the blame on to Wal-Mart in the guise of calling it a warranty issue, for a faulty product that they made and Wal-Mart did not (but was unfortunate enough to sell). This is not a warranty issue it is a product manufacturing, quality and safety issue. Can you imagine any other product (admittedly out of warranty by less than a year) when it EXPLODED (a fact that seems to be blatantly ignored by Johnson Co., that the battery EXPLODED as the picture shows one side of it missing!) or caused any harm to person or property (we were very fortunate no person or property was harmed), can anyone actually imagine the manufacturer in a similar situation blaming the store and passing the responsibility on to them as a warranty issue? It would be unthinkable and irrational. If any consumer blamed the store instead of the manufacturer in a case like this, that would be irrational as well. The only logical conclusion is that this is not a warranty issue but a manufacturing issue that Johnson Co. is solely responsible for. This is a manufacturing issue and not a warranty issue and Johnson Co. seems to want to avoid taking responsibility for a manufacturing issue that caused a battery to explode when an RV was started. For some reason, they seem to think that an exploding battery that they made is a warranty issue not a manufacturing issue. I will be sure to inform Wal-Mart of this matter and Johnson Co.'s mishandling of it. This is unacceptable and unprofessional of Johnson Co. and I urge the Revdex.com to look further into this matter if at all possible, and if not, to change the rating of Johnson Co. to reflect their poor handling of this issue. 
Regards,
[redacted]