Precision Auto Glass & Tint

We have diligently been trying to resolve this matter with Mr [redacted] , we have made many phone calls and left messages as well as the email correspondence belowAs you can see Mr [redacted] never afforded us the opportunity to rectify this situation prior to logging complaintsThis is a simple matter of miscommunication that could have easily and quickly been cleared up on the very first phone callWe are a very reputable company and anyone can look at our reviews on vast array of networks available to us nowdays and see that our customer service goes above and beyond expectation in every instance that there is an issue Precision Auto Glass and Tintviap3nlwpweb361.prod.phx3.secureserver.net Jul tome From: [redacted] < [redacted] @aol.com>Subject: ConcernsMessage Body:Hi I came in on 7/8/for tints after I scheduled an appointment I was quoted $for tints & for a visor & if I didn't want the front window strip it would be $less when coming home I checked out the online prices it says $for a door tint & $for window visor why was I taking advantage of and charged $I was told by Pete it would be $yesterday but still that's not what your web site is listing--This e-mail was sent from a contact form on Precision Auto Glass and Tint [redacted] [email protected]> Jul to [redacted] Hi [redacted] this is PeteI tried to call you to discuss this matter but the message said you were unavailablePlease give me a call at your earliest convienience to discuss thisThe website prices are the starting point and are referring to a DYE based film that comes with a limited two year warranty good ONLY here at our shopThe tint that you received was our LIFETIME warranty good anywhere in the U.SI know that it looks like you were charged a much higher price but that isn’t the casePlease feel free to give me a call and we can discuss further if you would like.Pete O***541-461- TH Jul tome Those details that your explaining to me are not on your web site I understand you are running a business but almost $for a door sedan & visor is a lot I also forgot to ask the guy to put the meter on my windows to show me it's the percentage that I asked for I was also charged to remove my previous tints that I didn't know I had since I just bought the car there was no talk about pricing for that there's also no mention of that on your website I will have someone look into this matter Thank You.Sent from AOL Mobile MailGet the new AOL app: mail.mobile.aol.com [redacted] [email protected]> Jul (days ago) [redacted] ,TH From: [redacted] < [redacted] @aol.com>Subject: ConcernsMessage Body:Hi I came in on 7/8/for tints after I scheduled an appointment I was quoted $for tints & for a visor & if I didn't want the front window strip it would be $less when coming home I checked out the online prices it says $for a door tint & $for window visor why was I taking advantage of and charged $I was told by Pete it would be $yesterday but still that's not what your web site is listing--This e-mail was sent from a contact form on Precision Auto Glass and Tint [redacted] /SPAN> Jul (days ago) to [redacted] Hi [redacted] this is PeteI tried to call you to discuss this matter but the message said you were unavailablePlease give me a call at your earliest convienience to discuss thisThe website prices are the starting point and are referring to a DYE based film that comes with a limited two year warranty good ONLY here at our shopThe tint that you received was our LIFETIME warranty good anywhere in the U.SI know that it looks like you were charged a much higher price but that isn’t the casePlease feel free to give me a call and we can discuss further if you would like.Pete O***541-461- TH Jul (days ago) tome Those details that your explaining to me are not on your web site I understand you are running a business but almost $for a door sedan & visor is a lot I also forgot to ask the guy to put the meter on my windows to show me it's the percentage that I asked for I was also charged to remove my previous tints that I didn't know I had since I just bought the car there was no talk about pricing for that there's also no mention of that on your website I will have someone look into this matter Thank You.Sent from AOL Mobile MailGet the new AOL app: mail.mobile.aol.com [redacted] , this is Pete at Precision Auto Glass and TintI am sorry that this has gotten to the point that it hasThis reply is being written because of a letter we have received from the Dept of Justice Civil Enforcement Division On or about July I received a phone call from you to discuss window tinting options for your vehicleYou at that time informed me that you think that the front two windows had tint on them and would need to be removed and new tint put on(At time of arrival it was found that ALL windows had tint on them and needed removed)You further indicated to me that the rest of the vehicle needs tinted but you were not sure if you would be doing it at that timeYou asked if I could give you prices for both optionsAs I always do I replied of course I can do that I stated that using our "Lifetime Warranty Metallic film that would cover you for as long as YOU own the vehicle against fading, peeling, and bubbling anywhere in the US" if we JUST removed and Retinted (R&R) the front two windows it would be $170.00, and if we were to do the entire vehicle it would be $You then asked how much a visor strip would be and what the legal limit isI quoted you a price of $and we would use 5% on itAt no time did you ask if there were any specials or if there was another alternative and agreed to set up an appointment which we did for July 8th at 8AM At that appointment you decided to have the entire vehicle done as well as the visor stripwhich would have totaled $according to our phone conversationHowever the tech that performed the work Only charged $For the work completed The next day I received the first email above indicating that you had went online and saw a CHEAPER price, and I immediately on the very next working day tried to call you and discuss this matter and try to resolve it at the earliest possible timeYou chose to reply with the second email stating that you would have someone "look into it" I am not sure as to any further action I could have taken to rectify this situation Our Website advertises a price of $to tint a full vehicle model equivalent to yours and a price of $dollars for the windshield visor for a total of $there is not a set price for removal of film as there are too many factors to list them allA fee to remove film that is already there in same type of vehicle is $which would have brought the total bill to $if fully charged for the complete job using the materials we discussed on the phone Once again I am sorry that this could not have been resolved by a simple phone call Pete O [redacted] Sales/Office ManagerPrecision Auto Glass and Tint 541-525- [redacted] @aol.com Jul (days ago) Hello, I am unavailable to read your message at this time [redacted] /SPAN> Jul (days ago) Forwarded conversation Subject: Concerns ------------------------ From: Preci [redacted] 2:PM (minutes ago) Greetings: Please provide the file numberRegards, Alicia Suarez / Enforceme [redacted] /SPAN> 2:PM (minutes ago) [redacted] I am very sorry this in in regards to File F [redacted] Pete O***

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
Before sending an online message I spoke with someone the same day after I left & expressed my concerns & told them I don't get good phone service to please email me thats why you couldn't get in touch with me through the phone besides that as you can see I sent several online messages afterwards about my concerns when it was clear that I wasn't going to get a price difference that was obvious as of now there are several bubbles on all of my windows that has not gone away even with me sitting my car out in the sun I also would like for my windows to be checked with the tint reader to make sure their tinted with the percentage that I asked for

We have diligently been trying to resolve this matter with Mr [redacted], we have made many phone calls and left messages as well as the email correspondence below. As you can see Mr [redacted] never afforded us the opportunity to rectify this situation prior to logging complaints. This...

is a simple matter of miscommunication that could have easily and quickly been cleared up on the very first phone call. We are a very reputable company and anyone can look at our reviews on vast array of networks available to us nowdays and see that our customer service goes above and beyond expectation in every instance that there is an issue. 
 
Precision Auto Glass and Tintviap3nlwpweb361.prod.phx3.secureserver.net
Jul 9
tome
From: [redacted] <[redacted]@aol.com>Subject: ConcernsMessage Body:Hi I came in on 7/8/16 for tints after I scheduled an appointment I was quoted $360 for tints & 60 for a visor & if I didn't want the front window strip it would be $60 less when coming home I checked out the online prices it says $240 for a 4 door tint & $40 for window visor why was I taking advantage of and charged $390 I was told by Pete it would be $360 yesterday but still that's not what your web site is listing--This e-mail was sent from a contact form on Precision Auto Glass and Tint
[redacted][email protected]>
Jul 11
to[redacted]
Hi [redacted] this is Pete. I tried to call you to discuss this matter but the message said you were unavailable. Please give me a call at your earliest convienience to discuss this. The website prices are the starting point and are referring to a DYE based film that comes with a limited two year warranty good ONLY here at our shop. The tint that you received was our LIFETIME warranty good anywhere in the U.S. I know that it looks like you were charged a much higher price but that isn’t the case. Please feel free to give me a call and we can discuss further if you would like.Pete O[redacted]541-461-7000
TH
Jul 11
tome
Those details that your explaining to me are not on your web site I understand you are running a business but almost $400 for a 4 door sedan & visor is a lot I also forgot to ask the guy to put the meter on my windows to show me it's the percentage that I asked for I was also charged to remove my previous tints that I didn't know I had since I just bought the car there was no talk about pricing for that there's also no mention of that on your website I will have someone look into this matter Thank You.Sent from AOL Mobile MailGet the new AOL app: mail.mobile.aol.com
[redacted][email protected]>
Jul 21 (4 days ago)
[redacted],TH
From: [redacted] <[redacted]@aol.com>Subject: ConcernsMessage Body:Hi I came in on 7/8/16 for tints after I scheduled an appointment I was quoted $360 for tints & 60 for a visor & if I didn't want the front window strip it would be $60 less when coming home I checked out the online prices it says $240 for a 4 door tint & $40 for window visor why was I taking advantage of and charged $390 I was told by Pete it would be $360 yesterday but still that's not what your web site is listing--This e-mail was sent from a contact form on Precision Auto Glass and Tint
[redacted]/SPAN><[email protected]>
Jul 11 (10 days ago)
to[redacted]
Hi [redacted] this is Pete. I tried to call you to discuss this matter but the message said you were unavailable. Please give me a call at your earliest convienience to discuss this. The website prices are the starting point and are referring to a DYE based film that comes with a limited two year warranty good ONLY here at our shop. The tint that you received was our LIFETIME warranty good anywhere in the U.S. I know that it looks like you were charged a much higher price but that isn’t the case. Please feel free to give me a call and we can discuss further if you would like.Pete O[redacted]541-461-7000
TH
Jul 11 (10 days ago)
tome
Those details that your explaining to me are not on your web site I understand you are running a business but almost $400 for a 4 door sedan & visor is a lot I also forgot to ask the guy to put the meter on my windows to show me it's the percentage that I asked for I was also charged to remove my previous tints that I didn't know I had since I just bought the car there was no talk about pricing for that there's also no mention of that on your website I will have someone look into this matter Thank You.Sent from AOL Mobile MailGet the new AOL app: mail.mobile.aol.com
[redacted], this is Pete at Precision Auto Glass and Tint. I am sorry that this has gotten to the point that it has. This reply is being written because of a letter we have received from the Dept of Justice Civil Enforcement Division. 
On or about July 6 I received a phone call from you to discuss window tinting options for your vehicle. You at that time informed me that you think that the front two windows had tint on them and would need to be removed and new tint put on. (At time of arrival it was found that ALL windows had tint on them and needed removed). You further indicated to me that the rest of the vehicle needs tinted but you were not sure if you would be doing it at that time. You asked if I could give you prices for both options. As I always do I replied of course I can do that I stated that using our "Lifetime Warranty Metallic film that would cover you for as long as YOU own the vehicle against fading, peeling, and bubbling anywhere in the US" if we JUST removed and Retinted (R&R) the front two windows it would be $170.00, and if we were to do the entire vehicle it would be $370.00. You then asked how much a visor strip would be and what the legal limit is. I quoted you a price of $40.00 and we would use 5% on it. At no time did you ask if there were any specials or if there was another alternative and agreed to set up an appointment which we did for July 8th at 8AM. 
At that appointment you decided to have the entire vehicle done as well as the visor strip. which would have totaled $410.00 according to our phone conversation. However the tech that performed the work Only charged $390.00 For the work completed.
The next day I received the first email above indicating that you had went online and saw a CHEAPER price, and I immediately on the very next working day tried to call you and discuss this matter and try to resolve it at the earliest possible time. You chose to reply with the second email stating that you would have someone "look into it". 
I am not sure as to any further action I could have taken to rectify this situation. 
Our Website advertises a price of $250.00 to tint a full vehicle model equivalent to yours and a price of $60.00 dollars for the windshield visor for a total of $310.00 there is not a set price for removal of film as there are too many factors to list them all. A normal fee to remove film that is already there in same type of vehicle is $100.00 which would have brought the total bill to $410.00 if fully charged for the complete job using the materials we discussed on the phone. 
Once again I am sorry that this could not have been resolved by a simple phone call.
Pete O[redacted]
Sales/Office ManagerPrecision Auto Glass and Tint
541-525-9333
[redacted]@aol.com
Jul 21 (4 days ago)
Hello, I am unavailable to read your message at this time.
[redacted]/SPAN>
Jul 21 (4 days ago)
Forwarded conversation Subject: Concerns ------------------------ From: Preci...
[redacted]
2:08 PM (50 minutes ago)
Greetings: Please provide the file number. Regards, Alicia Suarez / Enforceme...
[redacted]/SPAN><[email protected]>
2:55 PM (3 minutes ago)
[redacted]
I am very sorry this in in regards to File F[redacted]
Pete O[redacted]