Precision Body & Paint

The referenced vehicle is a Jeep Wrangler which had 152,ODO miles at the time of the lossThe vehicle owner described the loss as she "drove it into a ditch" She filed an Insurance claim with Geico InsuranceThe Geico Adjuster was considering the vehicle may be a total loss but *** really wanted to keep it so in an effort to help her he wrote a low estimate specifying the use of after market and salvage parts instead of new factory partsAfter installing said parts and extensively road testing [redacted] picked up the JeepThe after market steering gear then failed and started leaking so she brought it back complaining of extremely difficult steeringGeico came to the shop and approved a factory steering gear for replacementAfter replacing the factory gear she picked it up a second timeThen came back again because of difficult steering and the steering pump had failed since she picked it up the second timeGeico came to the shop again and reluctantly approved aftermarket steering pump and partsGeico charged her 25% betterment on these part as they are considered maintenance itemsAfter having more problems she came back again and Geico denied paying for any further parts or repairs due to worn out parts that they determined were not related to the loss We did what Geico paid for and moreGeico charged her the contracted deductible stated in her policy of $and the 25% Betterment on parts of $If she is unhappy with her policy deductible and betterment she should take that up with Geico

Responding to complaint from [redacted] , vehicle was repaired at Precision Body & Paint in Bend OrRepair consisted of replacing a door and blending the paint onto the 1/panel and fender , as per the insurance company's estimate The vehicle had to be jumped started when it was brought into the shop for repairs to begin and the battery was charged but didn't seem to hold a charge after it sat for a whileAs with most vehicles we repair that are moved in and out of the shop they sometimes build up carbon and fluids in the exhaust due to the short time they are ran The vehicle for Miss [redacted] was taken for a test drive after repairs were done as with most of the vehicles we repair , this normally clears any fluids created from short run times to clear from the exhaust system This was not the case with her vehicle , as a precaution we had the vehicle checked by a mechanic at our cost The mechanic found a PCV value clogged and contaminated oil in the vehicle , the pvc value is for venting pressure in the crankcase when the motor is running There was no communication with the shop as to the drivability of the vehicle and that is why the vehicle was never push in for repairs, to our knowledge it was running at the time it was damaged Miss [redacted] was not thrown off our lot , our hours on Saturday are 9AM - Pm and it was time to close our production person sent he an e-mail on 9-17-letting her know the vehicle was done and ready for pick up Miss [redacted] came in on 10-3-for pick up ? As per the body and paint repairs we did complete them as per the estimate provided from the insurance company , there was no work done to the cooling system so I don't know why the vehicle would have any cooling issues or be in need of coolant when it was picked up Precision feels we have completed the work we were paid for and that any issues with the motor is due to high mileage and poor maintenance of the vehicle Precision is willing to help Miss [redacted] in getting her vehicle back to a state prior to the accident while not assuming any liability or wrong doing on our part What condition it was in is unknown for a vehicle with miles I have talked to all who have been evolved with the repair of this vehicle and have heard their account of how and what happened during the time the vehicle was in our possession However we are still willing to help get the issues resolved as soon as possible so Miss [redacted] will have transportation again I will give Miss [redacted] a call and see if we can move the vehicle to our other store so our certified mechanic can diagnose the problem and repair it Still , we are doing this to help someone in a tough spot while assuming no liability for problems prior to the body repairs and paint Greg M [redacted] , Manager -Precision Body and Paint of Bend

The job has been completed The repair was @ $12,for a vehicle that was essentially a total loss Consumer contacted us stating there were a few issues We asked him to bring the vehicle back in and we will get it taken care of This was not convenient for the consumer as this did not fit with his schedule We asked him to bring it in now but that did not work with his schedule We were willing to look at it The lens attached to the body housing is held in by plastic tabs He had the vehicle towed to the dealership and had it taken care of He never submitted a towing bill or a receipt for services rendered The computer will show a fault date and stamp We spent @ $at the dealer There is nothing wrong that is due to this accident There is @ $10,worth of maintenance that needs to be done which is due to poor maintenance The vehicle has since been side swiped The window was not a result of the accident We looked at it and found parts in there left by someone else Any further conversation need to be done with our attorneys This is not accident related Trouble with the transmission is due to poor maintenance The vibration could have worked the tail lights loose It worked when it left our facility

Complaint: [redacted] I am rejecting this response because: They lie time and time again We never had it towed and we brought the vehicle in as soon as we got back into town There will be a claim brought against this Business They were told straight out that NO USED PARTS to be used The first estimate was sent to our Insurance Company with new rear quarter panels what they actually did was they used body putty to repair the rear quarter panels They were never given permission by us the Owners or our Insurance Company to do this While the vehicle was in Their Care Custody and Control the vehicle was involved in another wreck that we had no control over It is their responsibility for our vehicle once it was dropped off at their Business They subbed it out to another Business and they paid for them to take care of this By it not being at their shop it does not eliminate their responsibility!!!! They have lied numerous time and we have voice mails to prove that! I know their Business already has a very poor rating with Revdex.com and this just shows another example why their rating is so bad!Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePer my conversation with Greg M [redacted] at Precision Body and Paint They offered to tow my Mitsubishi gt to Precision Body and Paint in Beaverton, so that their certified mechanic can repair my vehicle per our earlier conversation They informed me that they should have a tow truck at [redacted] Bend, OR hopefully by this weekend, otherwise Greg M [redacted] will be in contact with me They are also providing a free loaner car from their Bend location which they will let me know at that time when I can pick it up I am ok with these conditions that have been discussed to me as of 10/29/ Sincerely, [redacted]