Precision Body Works, Inc

To Whom It May Concern:*** *** vehicle was brought to Precision Body Works on
June 21st for repairs to the windshield and rear glass, at that time
** *** *** *** were taken to pick up a rental vehicleAt the rental
Facility they were given a *** *** at the rate of *** per dayOn June
22nd ** *** *** *** traded in the *** *** they were original given and
upgraded to a *** *** at the rate of *** per dayThe *** *** ** that **
*** *** *** left for repairs is no longer in production and we were unable to
source a new rear glass (which caused the delays in repair to go beyond a
week)** *** *** *** insurance company, *** *** came out to inspect the rear
glass and located a used rear glass and had us to install it.As part of the final inspection we test a majority of the
vehicle features such as windows, locks, radio and in this case the retractable
topWe found it to not be in working order so we called the customer to follow
up with themThere were no repairs done to the retractable top and we were
unable to find the source as to why the top was not workingThe customer
stated the trunk was not working so they would “put to top back but only half
way in order to open the trunk”Our course for servicing this type of issue,
*** ***, did not feel comfortable diagnosing this type of issue nor did our
back up source, *** ***We reached out to *** *** and they were also
unable to fund someone to diagnose this issue.The repairs were completed on the 13th of August
and we had to wait for the *** *** representative to come out and inspect the
vehicle on the 15thThe *** *** representative did however, let
** *** *** *** know they could take the vehicle to have the top diagnosed and it
if was accident related they would cover it under the claim, if not ** *** ***
*** would be responsible.** *** *** *** ran out of their rental on August 14th,
resulting in having to pay $out of pocket.If their rental vehicle had not been ungraded to a luxury
vehicle at an additional $per pay there would have been no overagePrecision
Body Works did not feel that we are at fault for any overage for a rental
vehicle nor are we responsible for the malfunctioning of the roof.If you have any further questions please do not hesitate to
contact me directly at *** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Dear [redacted] or Whom It May Concern,               I apologize for the delay in response, we spoke to Mr. [redacted] following the initial complaint to discuss his repair concerns. Hunter C[redacted] (Our Shop Manager) met with Mr. [redacted] on...

a Saturday, outside of our business hours to address his concerns. Attached you will find the following final bill showing the repairs done to Mr. [redacted]’s vehicle to address his repair concerns. We assumed Mr. [redacted] had notified your office that we had met with him and were addressing his concerns, so we apologize for the misunderstanding of not responding in a timely manner. Mr. [redacted]’s final complaint is about mechanical concerns, that he is dealing directly with his insurance company on as we are a body shop, not a mechanical shop. Hunter has offered to help him in any way communicate with the insurance company about his mechanical repair concerns. If you have any further questions please do not hesitate to contact myself or Hunter directly. Thank you,Nikki J[redacted]