Precision Body Works

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Between [redacted] and Precision the work that was supposed to be completed never wasI still have scratches on my deck lid, I still Do Not have my Vent Visors, There are still areas of where the paint had been chipped off from where they took the rear bumper off and reinstalled it, Numerous scratches on the vehicle that have been addressed and was suppose to be fixed prior to pick upThe Rims were damaged by one of the employee's at the Body Shop as they were not damaged prior There is still overspray on the lower grill, and the left fog light They were also suppose to fix the front grill as per [redacted] from [redacted] the clip could be broken I was guaranteed that Precision would fix these issues to the car before I was to pick it up The Rim situation was to be discussed and I have explained numerous times I drive a foot Tanker, there is no way I would damage my own rims At this present moment the car is still unfinished and the evidence is very noticeable I was forced to take my car unfinishedI even wrote on the Final Bill that I was forced to pick it upI am attaching a copy of the Final Bill from Precision where [redacted] signed off on my statement, and the previous RO of the work that was to be re-done and completed Regards, [redacted]

To Whom It May Concern: serif;"> Precision Body Works repaired [redacted] *** per his insurance company, [redacted] , in May of for damages done to the vehicle after it was towed by another companyThe vehicle was again at Precision Body Works in June for hail damageWhile in Precision Body Works procession the technicians repaired the vehicle as written by [redacted] estimate and also repaired several additional items at no cost to [redacted] [redacted] met with the shop owners, managers as well as two representatives from [redacted] to review the repairs to his vehicle on more than one occasionThe insurance representatives and shop owners agreed that all repairs written in the estimate had been completed and been completed to the insurance company’s standards for repairThey stated that [redacted] was more than welcome to make another claim for the damage to his wheels but they would not be covered in his current claim and the shop would not be responsible for repairing his wheelsAt this point Precision Body Works feels as though we have gone above and beyond to satisfy [redacted] numerous complaintsBy choosing Precision Body Works, a [redacted] for [redacted] , [redacted] warranties all the repairs done to the vehicle as written in the estimate to repairPrecision Body Works also offers a lifetime warranty on repairs as written in the estimate to repairAttached you will find a copy of the final bill for both repairs done to [redacted] vehicle Please feel free to contact me with any other questions! Thank you, [redacted] ***

Dear [redacted] or Whom It May Concern, I apologize for the delay in response, we spoke to Mr [redacted] following the initial complaint to discuss his repair concernsHunter C [redacted] (Our Shop Manager) met with Mr [redacted] on a Saturday, outside of our business hours to address his concernsAttached you will find the following final bill showing the repairs done to Mr [redacted] ’s vehicle to address his repair concernsWe assumed Mr [redacted] had notified your office that we had met with him and were addressing his concerns, so we apologize for the misunderstanding of not responding in a timely mannerMr [redacted] ’s final complaint is about mechanical concerns, that he is dealing directly with his insurance company on as we are a body shop, not a mechanical shopHunter has offered to help him in any way communicate with the insurance company about his mechanical repair concernsIf you have any further questions please do not hesitate to contact myself or Hunter directlyThank you,Nikki J***

To Whom It May Concern:*** *** vehicle was brought to Precision Body Works on
June 21st for repairs to the windshield and rear glass, at that time
** *** *** *** were taken to pick up a rental vehicleAt the rental
Facility they were given a *** *** at the rate of *** per dayOn
June 22nd ** *** *** *** traded in the *** *** they were original given and
upgraded to a *** *** at the rate of *** per dayThe *** *** ** that **
*** *** *** left for repairs is no longer in production and we were unable to
source a new rear glass (which caused the delays in repair to go beyond a
week)** *** *** *** insurance company, *** *** came out to inspect the rear
glass and located a used rear glass and had us to install it.As part of the final inspection we test a majority of the
vehicle features such as windows, locks, radio and in this case the retractable
topWe found it to not be in working order so we called the customer to follow
up with themThere were no repairs done to the retractable top and we were
unable to find the source as to why the top was not workingThe customer
stated the trunk was not working so they would “put to top back but only half
way in order to open the trunk”Our course for servicing this type of issue,
*** ***, did not feel comfortable diagnosing this type of issue nor did our
back up source, *** ***We reached out to *** *** and they were also
unable to fund someone to diagnose this issue.The repairs were completed on the 13th of August
and we had to wait for the *** *** representative to come out and inspect the
vehicle on the 15thThe *** *** representative did however, let
** *** *** *** know they could take the vehicle to have the top diagnosed and it
if was accident related they would cover it under the claim, if not ** *** ***
*** would be responsible.** *** *** *** ran out of their rental on August 14th,
resulting in having to pay $out of pocket.If their rental vehicle had not been ungraded to a luxury
vehicle at an additional $per pay there would have been no overagePrecision
Body Works did not feel that we are at fault for any overage for a rental
vehicle nor are we responsible for the malfunctioning of the roof.If you have any further questions please do not hesitate to
contact me directly at *** *** *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Between [redacted] and Precision the work that was supposed to be completed never was. I still have scratches on my deck lid, I still Do Not have my Vent Visors, There are still areas of where the paint had been chipped off from where they took the rear bumper off and reinstalled it, Numerous scratches on the vehicle that have been addressed and was suppose to be fixed prior to pick up. The Rims were damaged by one of the employee's at the Body Shop as they were not damaged prior.  There is still overspray on the lower grill, and the left fog light.  They were also suppose to fix the front grill as per [redacted] from [redacted] the clip could be broken.  I was guaranteed that Precision would fix these issues to the car before I was to pick it up.  The Rim situation was to be discussed and I have explained numerous times I drive a 53 foot Tanker, there is no way I would damage my own rims.
At this present moment the car is still unfinished and the evidence is very noticeable.  I was forced to take my car unfinished. I even wrote on the Final Bill that I was forced to pick it up. I am attaching a copy of the Final Bill from Precision where [redacted] signed off on my statement, and the previous RO of the work that was to be re-done and completed.
Regards,
[redacted]

To Whom It May Concern:
serif;">                Precision Body Works repaired [redacted] per his insurance company, [redacted], in May of 2014 for damages done to the vehicle after it was towed by another company. The vehicle was again at Precision Body Works in June 2014 for hail damage. While in Precision Body Works procession the technicians repaired the vehicle as written by [redacted] estimate and also repaired several additional items at no cost to [redacted] met with the shop owners, managers as well as two representatives from [redacted] to review the repairs to his vehicle on more than one occasion. The insurance representatives and shop owners agreed that all repairs written in the estimate had been completed and been completed to the insurance company’s standards for repair. They stated that [redacted] was more than welcome to make another claim for the damage to his wheels but they would not be covered in his current claim and the shop would not be responsible for repairing his wheels. At this point Precision Body Works feels as though we have gone above and beyond to satisfy [redacted] numerous complaints. By choosing Precision Body Works, a [redacted] for [redacted] warranties all the repairs done to the vehicle as written in the estimate to repair. Precision Body Works also offers a lifetime warranty on repairs as written in the estimate to repair. Attached you will find a copy of the final bill for both repairs done to [redacted] vehicle.
Please feel free to contact me with any other questions!
Thank you,
 
     [redacted]

Review: We took our car to Precision Body Works to have the windshield and back glass replaced after they had been broken in a storm. We filed a claim with our insurance and took it to Precision since they are a preferred repair facility with our insurance company. Precision kept our car for 26 days after originally telling us the car would be fixed in a week, which caused us to exceed our rental car limit with our insurance policy, and then Precision refused to pay for a rental. Part of the reason Precision kept the car long after replacing the glass is because they caused a problem with our car that did not exist before we took it to them, and they were supposedly trying to figure out how to fix it. Before we took the car in to Precision, our convertible top went down and up. It functioned. Since leaving the car with Precision to do the glass repairs, the convertible top no longer goes down. Even though this is a problem that Precision caused, they are not willing to take responsibility. The manager claims that they tried to get the problem diagnosed and that they called every Pontiac dealer in Richmond with no success, but when we called a dealer in Richmond, the dealer was able to take it in. This leads us to believe that Precision lied about calling every dealer in Richmond. Furthermore, we have to pay to have the problem with the top diagnosed because Precision won't pay for it even though the top worked fine when we took it to them. So we have to pay to diagnose a problem that did not exist before we took it to Precision. Precision should pay for the diagnostic and for any repairs that have to be done to correct the problem that they created!Desired Settlement: Precision should pay for the diagnostic of our convertible top and for any repairs that have to be done to correct the problem that they caused with the malfunctioning of the top. If for some reason the top cannot be repaired, Precision needs to pay the appropriate amount of damages determined through the legal system.

Business

Response:

To Whom It May Concern:[redacted] vehicle was brought to Precision Body Works on

June 21st for repairs to the windshield and rear glass, at that time

[redacted] were taken to pick up a rental vehicle. At the rental

Facility they were given a [redacted] at the rate of [redacted] per day. On June 22nd [redacted] traded in the [redacted] they were original given and

upgraded to a [redacted] at the rate of [redacted] per day. The [redacted] that **

[redacted] left for repairs is no longer in production and we were unable to

source a new rear glass (which caused the delays in repair to go beyond a

week). [redacted] insurance company, [redacted] came out to inspect the rear

glass and located a used rear glass and had us to install it.As part of the final inspection we test a majority of the

vehicle features such as windows, locks, radio and in this case the retractable

top. We found it to not be in working order so we called the customer to follow

up with them. There were no repairs done to the retractable top and we were

unable to find the source as to why the top was not working. The customer

stated the trunk was not working so they would “put to top back but only half

way in order to open the trunk”. Our course for servicing this type of issue,

[redacted], did not feel comfortable diagnosing this type of issue nor did our

back up source, [redacted]. We reached out to [redacted] and they were also

unable to fund someone to diagnose this issue.The repairs were completed on the 13th of August

and we had to wait for the [redacted] representative to come out and inspect the

vehicle on the 15th. The [redacted] representative did however, let

[redacted] know they could take the vehicle to have the top diagnosed and it

if was accident related they would cover it under the claim, if not [redacted]

[redacted] would be responsible.[redacted] ran out of their rental on August 14th,

resulting in having to pay $18 out of pocket.If their rental vehicle had not been ungraded to a luxury

vehicle at an additional $9 per pay there would have been no overage. Precision

Body Works did not feel that we are at fault for any overage for a rental

vehicle nor are we responsible for the malfunctioning of the roof.If you have any further questions please do not hesitate to

contact me directly at [redacted].

Review: I had my car at Precision Body Works for repairs from where a tow truck damaged it. While there the car was damaged heavily from hail storm from where they painted my car then left it outside during the storm. Precision will not take responsibility for the damage they cause to my front drivers rim where it was scraped up against a curb. The owner [redacted] said they do not have curbs up there and they didn't do it. The car also sustained scratches that were not on my vehicle prior to leaving it with them. Also there is a lot of overspray on my tail lights, fog lights, rear passenger window, and damaged my vent visors as well. The owners [redacted] and [redacted] will only say they did not do the damage, nor will they take any responsibility for the actions of their employee's. They also have stated they will not guarantee the work that was done by their shop, and they refuse to finish and complete the work that is still needing to be done.Desired Settlement: Replace my Rims that were damaged from their employee while the car was at their body shop.

Business

Response:

To Whom It May Concern:

Precision Body Works repaired [redacted] per his insurance company, [redacted], in May of 2014 for damages done to the vehicle after it was towed by another company. The vehicle was again at Precision Body Works in June 2014 for hail damage. While in Precision Body Works procession the technicians repaired the vehicle as written by [redacted] estimate and also repaired several additional items at no cost to [redacted] met with the shop owners, managers as well as two representatives from [redacted] to review the repairs to his vehicle on more than one occasion. The insurance representatives and shop owners agreed that all repairs written in the estimate had been completed and been completed to the insurance company’s standards for repair. They stated that [redacted] was more than welcome to make another claim for the damage to his wheels but they would not be covered in his current claim and the shop would not be responsible for repairing his wheels. At this point Precision Body Works feels as though we have gone above and beyond to satisfy [redacted] numerous complaints. By choosing Precision Body Works, a [redacted] for [redacted] warranties all the repairs done to the vehicle as written in the estimate to repair. Precision Body Works also offers a lifetime warranty on repairs as written in the estimate to repair. Attached you will find a copy of the final bill for both repairs done to [redacted] vehicle.

Please feel free to contact me with any other questions!

Thank you,

[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Between [redacted] and Precision the work that was supposed to be completed never was. I still have scratches on my deck lid, I still Do Not have my Vent Visors, There are still areas of where the paint had been chipped off from where they took the rear bumper off and reinstalled it, Numerous scratches on the vehicle that have been addressed and was suppose to be fixed prior to pick up. The Rims were damaged by one of the employee's at the Body Shop as they were not damaged prior. There is still overspray on the lower grill, and the left fog light. They were also suppose to fix the front grill as per [redacted] from [redacted] the clip could be broken. I was guaranteed that Precision would fix these issues to the car before I was to pick it up. The Rim situation was to be discussed and I have explained numerous times I drive a 53 foot Tanker, there is no way I would damage my own rims.

At this present moment the car is still unfinished and the evidence is very noticeable. I was forced to take my car unfinished. I even wrote on the Final Bill that I was forced to pick it up. I am attaching a copy of the Final Bill from Precision where [redacted] signed off on my statement, and the previous RO of the work that was to be re-done and completed.

Regards,