Precision Collision Center, LLC

[ [redacted] [redacted] [redacted] *** I am rejecting this response because: The first part of the response is valid because I understand that communicating through a business was a mistakeUnfortunately, [redacted] failed to explain the whole situation to me because they expected me to return to them for the control armsAfter the first paragraph, the business owner, Pablo, begins to become dishonest about matters he was not involved in personally and that is why I am rejecting this response "We told him that we can do it and that there would be our alignment charge again because it was a separate job" This is the first part of the response I have a big issue withI was not informed about the charge prior to commencement of serviceI was simply told, and I quote, "So you need an alignment?" This was after telling him the car was shaking and that I replaced the problem parts There was no mention of any charge until Axel came out and told me that they will require $for the workI also did not state that [redacted] automotivewould pay for the alignment and did not require for PCC to contact them on my behalf I told Axel and Pablo that I was simply going to walk over to ** and see if they can help me with the matter because they are the ones who referred me to PCC for alignment, I was originally going to do it at [redacted] *** After talking to Serkan, the owner of **, we came to the agreement that [redacted] is not involved with this second transaction and that I should most likely pay the billI left [redacted] and came back to PCC to find Axel asking Serkan if they would pay my bill, which was not necessary and I did not expect [redacted] to pay the bill at all "The customer [redacted] asked our Service writer to explain this to his Father on the phoneThe Father was cursing at our Service writer Axel" For this, I am humbly sorryI am not my father and did not say a single curse word to anybody in the businessI tried to remain as calm as possible throughout the situation, I was only irritated because I felt like I was being cheated and was trying to find a way to resolve my problem because I trusted the business and planned to come back to get my check engine light fixedI did not want to lose them as a reputable mechanic that I can return to laterUnfortunately, I will not be returning or recommending the business to any friends and familyAgain, I am sorry for the way my father treated you, Axel, and I did not expect itMy father told me to give Axel the phone and I was not going to go against my father "After our Service writer told the police about what happened the Officers told [redacted] that he was wrong..." After receiving one external opinion (**), I wanted one more to be sure because mechanics are not trustworthySo, I called a neutral party to assess the situation: Rockville City PoliceThis quote is the first big distortion of the truth that caused me to decline this responseI am not going to accept misleading information as a response to a customer, it is very unprofessionalPablo was very nice to me and I explained to him that I was simply calling the Rockville police to confirm what to doI was to state for the record that Pablo left the premises after I told him this and went on to do something unrelatedHe was not present when the officers arrivedWhen the officers arrived at the premises, I told them my side of the story then Axel told them his side of the storyThe officers determined that both stories match up and determined that there was a misunderstandingNobody was declared to be wrongThe officer believed that Axel should have told me about the fee before beginning service and that it was simply a misunderstanding from both parties because when I came in, I expected PCC to take care of me as a customerAxel was not afraid of misleading my father that he mentioned the charge, but he was honest to the officersI agreed with the officers that I should pay and they told me I can file a complaint with the Revdex.com if I wishI then asked the officer to witness my payment so he and his partner walked in while I paid They did not say much, mostly walked around looking at the front office "...and that he had to pay us at PCC the $fee for our alignment services [redacted] complained about that because he paid $the first time to [redacted] Automotive to have the first alignment done." There was zero further complaining after the officers arrivedAxel and I were completely honest with them and they did not have to do muchThe $price tag for the alignment was offered after I complained about being charged for the realignment after the service was doneI never mentioned that I was disappointed I had to pay $90, I was irritated that I had to pay for a re-service I just had done nearly two weeks ago "He still complained about that, but the Officers instructed him that he had to pay the $fee for alignment and then leave the premises because of the scene he was causing at our business location" I am very irritated by all this dishonesty from someone who was not even presentAxel was very okay with misleading to my father, so I have no doubt he mislead Pablo to paint himself as the victim and put the situation behind himAgain, I did not raise any further complaints after I went in to pay with the officersI felt much safer with the officers present and was more calm because Axel was being very indifferent about the situation and I did not feel understood by the business at allAfter paying the $via *** Credit Card, I took my keys and walked out with the officersThe officers did not say anything about scenes or anything of the likesI walked out with them and drove off with them "Before leaving, the customer stated'I agree with your services and charges, but it’s my Father that did not want me to have to pay for the work.' " I stated that, "I get your reasons for making me pay, but my father is the one making me do this." I said this because Axel told me, "Do not file anything [With Revdex.com]It's a waste of time." After thinking about what he said, I decided to actually file because this is almost an insult to the fact that the customer has no power against a businessI want people to know how I was misled by PCC and if I want to file a complaint, I will"We told the customer about the charges and he only had an issue about them after the work was finished even though he agreed to them prior." This conclusion is the exact reason I am making a complaintI was not told about the charged prior and I did not agree to themIf I had, I would not have made a big deal out of being chargedI was irritated because I was being charged for something I did not know I was going to be charged for, not because I was trying to trick the mechanic into doing the work then walking out Now that all the misconceptions are out of the way, which I do not blame Pablo for because he got all his information from AxelI want to raise a few more points for the business in general"no shop or car manufacture cover wear and tear items on a vehicle under a general warranty." As stated earlier, I was going to take the car to [redacted] *** who was going to do the alignment for $with a one-year warranty (The location gave me a special offer)The alignment with warranty can be viewed here: [redacted] This same warranty with wheel alignment is also offered at [redacted] *** and many othersSo do not try to say that wheel alignment is something that cannot be coveredI admit it was a big mistake going to PCC for my alignment and it will not happen againAlthough I cannot prevent others from making the same mistake because the company is so large on *** and does good work (why I did not want to lose them as a business), I can prevent my friends and family from doing so along with anybody who reviews this Revdex.com complaintI understand that wheel alignment is a new thing the business offers because they just got the new machine, but please understand that wheel alignment is something that can be warranted and should beThe business clearly does not understand how much a customer is worth since I was going to come back to do service worth over $Saying "We cannot do free work and stay in business." is true, but that is completely different from doing free work to satisfy a customer's complaint because a customer should be the most important person to a business, but clearly PCC only cares about the moneyI am not saying do work for free for everybody, one dissatisfied customer that comes occasionally ( [redacted] reviews very positive) being turned into a satisfied customer is worth far more than what it pays to make that customer satisfied To put what the business did to me in different terms, say I fixed your computer, but could not fix it fullyAll you were told is, "the computer can be fixed, but not fully until you replace the hard drive." So you replace the hard drive and come back to me weeks later and I charge you again for the same work as beforeI tell you, "I had to do all the work again" although it took me a fraction of the time that the first repair tookI did not tell you that I would charge you before taking the computers from your hands and finishing the workAfter you refuse the payment you were not informed of, I take your laptop and put it in a vault until you payIt is very unfair and I cannot find anybody who would agree to thisAlthough [redacted] is not involved in this metaphor, it is the same because [redacted] simply connected me to you, I was still your customer and should be treated as oneYou clearly felt the same because the first price you offered me is $(repeat customer price) Concluding, I am a studentI have a lot of student debt to pay and I do not have much money for myself$may not be a lot to a business like PCC, but it is to meI had to pay the same $a week ago and you can see how I felt like I was taken advantage ofAll I ask is Revdex.com to help me resolve this dispute or for PCC to again, refund the $or half chargeThis business treated me unfairly and refuses to admit that they made a mistake by not informing me of the charge priorAxel and Pablo could clearly see I was frantic trying to find a solution to the misunderstanding I was having with the businessAxel also knew I was a student because I was studying for a Calculus test I had on that day while waiting, making more reason for me to feel nervous as to not getting my carI also had my school backpack with me, they understood my situation and felt indifferentI was the only person trying to resolve the dispute in a matter that won't leave one party at a complete loss, they just kept threatening, "You pay or no keys." I completely lost in this situation and the business got $from me in two weeks time for finishing work they did themselves Regards, [redacted]

Dear Revdex.com,We understand [redacted] concerns with his response to our letter about the services providedWhen the customer came in and told us he needed another alignment nothing was said about it being free of charge or having a warrantyWhen you come in to PCC and say that you need work done it’s to be expected that there will be a charge if nothing was set up prior about it being covered by another party or something we are covering for the customerHe told us he needed an alignmentThere’s a charge for thatNothing was said by [redacted] about expecting it to be free or having some type of warranty [redacted] should of explained to him that there was another fee for the alignment after the parts were replaced because that was discussed with them about it since they told us to complete the first alignment even though parts were needed to be replaced I am not certain if ** told him, but we told [redacted] that there would be another fee, and the customer should of known that coming in to PCC after replacing the partsWe told him he needed another alignment after he came in and told us he replaced the parts and needed an alignment“Another alignment” is implied to be a chargeThere was nothing said about being free of charge to this customerWe don’t offer “re service” “or “re-alignment” as the customer is statingAlignments are a wear and tear item on a vehicleIt could lose the alignment specs if you hit a speed bump 100ft up the street from our locationThat is not our fault that a vehicle loses alignment specs from road hazards, and cannot offer a re alignment type warranty service because we would have people all day long wanting free alignmentsA Alignment is a service we provide to customers like many other placesThe customer stated about [redacted] offering a warrantyThey offer that warranty at an extra charge to the customer on top of the alignment service feeIt’s not given for free to anyone that gets an alignment thereThey offer that for 1-years with different warranty plan coverages and fees on top of the first basic alignment feeThat is something they and other big service tire places offer, but again at an additional chargeIf [redacted] went to [redacted] and paid their fee for a basic alignment $plus tax, which is more than our feeAnd they told him he needed parts and the alignment service was completed just like we did at PCC, and the customer replaced the parts then went back to themThey as well would be charging $again “the second time” because he did not purchase a warranty that they offerThey as well wouldn’t be doing an alignment service for free without any additional plans purchased from them to cover alignmentsWe do not offer that type of warranty planOur final fee was $to [redacted] because parts were replaced like needed and he needed an alignment after replacing partsThis was told to him by [redacted] that he would need an alignment after replacing partsThis would be the same for any car or customer, not just [redacted] We have been doing alignments for over yearsIt’s not a new service we offer to customersOur machine is new, but not the service we offer to our customersWe are a customer driven business and work with our customers to take care of their bills or even offer discounts to customers, but the way Mr [redacted] handled his concern at our location at PCC was not respectful to us and seemed like he wanted to bait and switch and not want to pay for a service that was told to him by [redacted] that would be a charge after replacing partsTo use Mr [redacted] analogyYou bring a computer to one company and they refer it to us and asked for it to be fixedYou were told that it needed partsThe company that brought the computer told us to do what can be done with the service (alignment in the car case), because the customer didn’t want to replace needed parts at that timeThe service is completed and labor work is doneThat first service is paid forThe customer is told that it can be fully fixed after replacing parts with a charge because it is another service and labor that is needed.The service doesn’t last, slows down in a computer case, so the customer replaces the partsComes back for the service to be done, The customer knows that it is needed to be done again and there is a service fee to that because it was never told to him that it would be free after replacing partsThe customer even replaced the parts at a totally different place than the first company he brought it toService is completed like needed, and the customer is charged a fee because labor was done and work was never said to be free of charge to him.Customer could of avoided needing two services if he decided to replace the parts at the first time or said don’t do the service, I will wait until the parts are replaced and then do it after thatCustomer did not do that and the first company that referred for service told us to do the service as best as could because the customer wanted to wait to replace needed partsThere is a fee to do any service and since the customer wanted to wait it was said to do the best as possibleWhich didn’t mean the customer might come backThere was never a mention of the customer going to come back to get the needed work doneWe can’t do a service and not charge the customer until he comes back because he might not and then we would be out money to our techs for doing a serviceWe are very helpful to our customers and work with them if they are in financial hardshipMr [redacted] didn’t mention about having issues with being able to provide payment or with moneyWe treated this customer as a regular customer that wanted a service doneEven gave our regular customer fee for the serviceWe at PCC have worked payment concerns out with many of our customers and have offered payment plans, and types of discounts, but MrAl-Fifai was rude at our location and handled his concerns very poorly to usWe have never had any issues with police or customers paying for services at our locationOur services and mechanics are very trustworthyIf Mr [redacted] asked to work with us at PCC for a payment plan, or told us about financial hardship we could of worked out a discount or something with this customer, but he was rude and his Father was rude and cursed and threatened on the phoneSomething like this is not what I can offer a refund or discount toIf Mr [redacted] handled his concern with me at the time in a respectful manner I could of worked with him regarding it, but this was not the case in this regardIn the future if Mr [redacted] wants work done at PCC he is welcome to have work done and we can discuss then about any possible discountsAt this time his fee is still $for the alignmentSincerely, Pablo A***Precision Collision Center Owner

Dear Revdex.com,On August 28th, ** *** brought us a *** *** * *** *** for alignment for a customer of theirsWe never had any dealings with the customer at that time because they were ** ***s customer** *** brings cars to our shop to get alignments because they don’t
do alignments at their location. ** *** took payment of 80$ from the customer when they brought us the car which then ** pays to us through a business accountThe $alignment is a discount to local shops that bring us cars of theirs to do alignments when they don’t have alignment services at their shopShop to shop chargeOur Alignment charge to customers is $For repeat customers of our business directly at Precision Collision Center we charge $for alignments. ** *** told us to do an alignment for this car because the customer stated the car was shakingIn order to find out what is causing shaking on some vehicles an alignment is done to check over the steering parts on a car, and to reset them into factory spec to have the car in alignment and not shake After checking everything over and doing the alignment as asked to do, we noticed a failed Front Lower Control Arm on both sides** *** told us to complete the alignment because the customer did not want to replace the parts at that timeWe noted on the alignment of the work that needed to be doneThis work that needed to be done did not halt an alignment from being done, but it was work the car needed to be able to not have issues down the road from now in the future.We returned the car to ** *** with the alignment records stating that work was needed on the car for future maintenanceWe told ** about the work that was needed for the car, and that it needed to be replaced so the car would stay in alignmentWe also stated that the customer would need another alignment after the customer replaces the parts because it is a part of the steering function on the car and will affect alignment after that part is changedSince this was ** *** customer it was their responsibility to explain all of that to their customer** told the customer about the parts, and they could replace it and we at PCC could do an alignment after replaced** *** informed us that the customer decided he wanted to wait on doing the work and would come back in the future for the needed work. Alignments do not come with a warranty because a car can come out of alignment from hitting any bump in the road, taking a turn hard, replacing parts, or multiple other reasons that can cause a car to come out of alignment (Road Hazards)It is considered a wear and tear type feature on the car, and no warranty covers that. On September 18th, 2017, *** *** the owner of this *** *** came to us at Precision Collision Center (PCC), and asked us to do an alignment again because he had the parts replaced that were recommended to be replacedWe told him that we can do it and that there would be our alignment charge again because it was a separate job that needed to be done from the first timeWe had to do the full alignment all over again after the parts were changedThe customer agreed to the work and waited for us to complete the alignment on his *** *** After completing the alignment we talked to the customer and he told us that he did not get the parts replaced at ** ***, the original shop that he took the car to the first time on August 28th. We charged him our repeat customer fee of $even though the customer did not get the work done here at PCC or at the original shop he took it to (**), to give him a discount His charge normally would have been $for that service. After telling the customer the fee and giving him the alignment records he became irate and said that he shouldn’t have to pay for it because he replaced the parts we told him to do, and it should be a free alignmentHe then told us that ** was going to pay for the alignment because he took the car there first. We contacted ** and they were unaware that this customer even replaced the Front Lower Control Arms, and that they were not liable for any fees for alignment on the car because it was told to the customer the first time that he would have to pay for another alignment after replacing the parts because he told ** to have the alignment done the first time on August 28th even though parts were needed to be replaced to have a correct alignment. After telling the customer that ** was not covering the payment for the services and he needed to pay us at PCC the $for the work he asked us to doThe customer *** *** asked our Service writer to explain this to his Father on the phoneThe Father was cursing at our Service writer Axel because he felt that they should not have to pay for work to be done even though it was stated to his Son that the work had a fee to it because alignments do not come with a warranty or any free of charge re-alignments after parts are replacedThe Father continued to curse out our service writer about his frustrations that his Son had to pay for our servicesOur service writer asked the Father to stop cursing so he could explain the reasons of the fees and he did not stop, so the phone was given back to his son the customer because we do not tolerate that and the customer was the Son *** ***, not his Father. After that the customer *** *** called the Rockville City Police because he was unhappy that he still had to pay for our servicesTwo Rockville City Officers came to PCCThe customer told them his side of his concern, and our service writer explained everything to the Officers. After our Service writer told the police about what happened the Officers told *** *** that he was wrong and that he had to pay us at PCC the $fee for our alignment services*** *** complained about that because he paid $the first time to ** *** to have the first alignment doneWe at PCC decided to give the discount again to $to the customer in hopes that he would be satisfied with that decision and move on from this issueHe still complained about that, but the Officers instructed him that he had to pay the $fee for alignment and then leave the premises because of the scene he was causing at our business locationThe customer paid by a *** credit card for $after he was told that by the Police. When the customer paid we informed him again that there is no Warranty for alignment services due to road hazards that can cause the car to come out of alignment at any time, and it is considered a wear and tear feature on a car which no shop or car manufacture cover wear and tear items on a vehicle under a general warranty. Before leaving, the customer stated“I agree with your services and charges, but it’s my Father that did not want me to have to pay for the work”. We said Thank you and then the customer and Police left our location. For this claim we are not willing to give a refund or half chargeThis fee was a justified charge and explained to the customerWe cannot do free work and stay in businessWe told the customer about the charges and he only had an issue about them after the work was finished even though he agreed to them prior Thank you,Pablo A***Precision Collision Center Owner

Dear Revdex.com,We understand [redacted] concerns with his response to our letter about the services provided. When the customer came in and told us he needed another alignment nothing was said about it being free of charge or having a warranty. When you come in to PCC and say that you need work done it’s to be expected that there will be a charge if nothing was set up prior about it being covered by another party or something we are covering for the customer. He told us he needed an alignment. There’s a charge for that. Nothing was said by [redacted] about expecting it to be free or having some type of warranty. [redacted] should of explained to him that there was another fee for the alignment after the parts were replaced because that was discussed with them about it since they told us to complete the first alignment even though parts were needed to be replaced.  I am not certain if ** told him, but we told ** that there would be another fee, and the customer should of known that coming in to PCC after replacing the parts. We told him he needed another alignment after he came in and told us he replaced the parts and needed an alignment. “Another alignment” is implied to be a charge. There was nothing said about being free of charge to this customer. We don’t offer “re service” “or “re-alignment” as the customer is stating. Alignments are a wear and tear item on a vehicle. It could lose the alignment specs if you hit a speed bump 100ft up the street from our location. That is not our fault that a vehicle loses alignment specs from road hazards, and cannot offer a re alignment type warranty service because we would have people all day long wanting free alignments. A Alignment is a service we provide to customers like many other places. The customer stated about [redacted] offering a warranty. They offer that warranty at an extra charge to the customer on top of the alignment service fee. It’s not given for free to anyone that gets an alignment there. They offer that for 1-5 years with different warranty plan coverages and fees on top of the first basic alignment fee. That is something they and other big service tire places offer, but again at an additional charge. If [redacted] went to [redacted] and paid their fee for a basic alignment $89.99 plus tax, which is more than our fee. And they told him he needed parts and the alignment service was completed just like we did at PCC, and the customer replaced the parts then went back to them. They as well would be charging $89.99 again “the second time” because he did not purchase a warranty that they offer. They as well wouldn’t be doing an alignment service for free without any additional plans purchased from them to cover alignments. We do not offer that type of warranty plan. Our final fee was $80 to [redacted] because parts were replaced like needed and he needed an alignment after replacing parts. This was told to him by ** that he would need an alignment after replacing parts. This would be the same for any car or customer, not just [redacted]  We have been doing alignments for over 5 years. It’s not a new service we offer to customers. Our machine is new, but not the service we offer to our customers. We are a customer driven business and work with our customers to take care of their bills or even offer discounts to customers, but the way Mr. [redacted] handled his concern at our location at PCC was not respectful to us and seemed like he wanted to bait and switch and not want to pay for a service that was told to him by ** that would be a charge after replacing parts. To use Mr. [redacted] analogy. You bring a computer to one company and they refer it to us and asked for it to be fixed. You were told that it needed parts. The company that brought the computer told us to do what can be done with the service (alignment in the car case), because the customer didn’t want to replace needed parts at that time. The service is completed and labor work is done. That first service is paid for. The customer is told that it can be fully fixed after replacing parts with a charge because it is another service and labor that is needed.The service doesn’t last, slows down in a computer case, so the customer replaces the parts. Comes back for the service to be done, The customer knows that it is needed to be done again and there is a service fee to that because it was never told to him that it would be free after replacing parts. The customer even replaced the parts at a totally different place than the first company he brought it to. Service is completed like needed, and the customer is charged a fee because labor was done and work was never said to be free of charge to him.Customer could of avoided needing two services if he decided to replace the parts at the first time or said don’t do the service, I will wait until the parts are replaced and then do it after that. Customer did not do that and the first company that referred for service told us to do the service as best as could because the customer wanted to wait to replace needed parts. There is a fee to do any service and since the customer wanted to wait it was said to do the best as possible. Which didn’t mean the customer might come back. There was never a mention of the customer going to come back to get the needed work done. We can’t do a service and not charge the customer until he comes back because he might not and then we would be out money to our techs for doing a service. We are very helpful to our customers and work with them if they are in financial hardship. Mr. [redacted] didn’t mention about having issues with being able to provide payment or with money. We treated this customer as a regular customer that wanted a service done. Even gave our regular customer fee for the service. We at PCC have worked payment concerns out with many of our customers and have offered payment plans, and types of discounts, but Mr. Al-Fifai was rude at our location and handled his concerns very poorly to us. We have never had any issues with police or customers paying for services at our location. Our services and mechanics are very trustworthy. If Mr. [redacted] asked to work with us at PCC for a payment plan, or told us about financial hardship we could of worked out a discount or something with this customer, but he was rude and his Father was rude and cursed and threatened on the phone. Something like this is not what I can offer a refund or discount to. If Mr. [redacted] handled his concern with me at the time in a respectful manner I could of worked with him regarding it, but this was not the case in this regard. In the future if Mr. [redacted] wants work done at PCC he is welcome to have work done and we can discuss then about any possible discounts. At this time his fee is still $80 for the alignment. Sincerely, Pablo A[redacted]Precision Collision Center Owner

[[redacted]
 [redacted]
 [redacted] 
I am rejecting this response because:
 
            The first part of the response is valid because I
understand that communicating through a business was a mistake. Unfortunately,
** failed to explain the whole situation to me because they expected me to
return to them for the control arms. After the first paragraph, the business
owner, Pablo, begins to become dishonest about matters he was not involved in
personally and that is why I am rejecting this response. 
 
"We told him that
we can do it and that there would be our alignment charge again because it was
a separate job"
            This is the first part of the response I have a big issue
with. I was not informed about the charge prior to commencement of service. I
was simply told, and I quote, "So you need an alignment?" This was
after telling him the car was shaking and that I replaced the problem parts.
There was no mention of any charge until Axel came out and told me that they
will require $90 for the work. I also did not state that ** automotive. would
pay for the alignment and did not require for PCC to contact them on my behalf.
I told Axel and Pablo that I was simply going to walk over to ** and see if
they can help me with the matter because they are the ones who referred me to
PCC for alignment, I was originally going to do it at [redacted] After
talking to Serkan, the owner of **, we came to the agreement that ** is not
involved with this second transaction and that I should most likely pay the
bill. I left ** and came back to PCC to find Axel asking Serkan if they would
pay my bill, which was not necessary and I did not expect ** to pay the bill at
all. 
 
 
"The customer [redacted] asked our Service writer to explain this to his Father on the
phone. The Father was cursing at our Service writer Axel" 
            For this, I am humbly sorry. I am not my father and did
not say a single curse word to anybody in the business. I tried to remain as
calm as possible throughout the situation, I was only irritated because I felt
like I was being cheated and was trying to find a way to resolve my problem
because I trusted the business and planned to come back to get my check engine
light fixed. I did not want to lose them as a reputable mechanic that I can
return to later. Unfortunately, I will not be returning or recommending the
business to any friends and family. Again, I am sorry for the way my father
treated you, Axel, and I did not expect it. My father told me to give Axel the
phone and I was not going to go against my father.
 
 
"After our Service
writer told the police about what happened the Officers told [redacted] that he was wrong..." 
            After receiving one external opinion (**), I wanted
one more to be sure because mechanics are not trustworthy. So, I called a
neutral party to assess the situation: Rockville City Police. This quote
is the first big distortion of the truth that caused me to decline this
response. I am not going to accept misleading information as a response to a
customer, it is very unprofessional. Pablo was very nice to me and I explained
to him that I was simply calling the Rockville police to confirm what to do. I
was to state for the record that Pablo left the premises after I told him this
and went on to do something unrelated. He was not present when the officers
arrived. When the officers
arrived at the premises, I told them my side of the story then Axel told them
his side of the story. The officers determined that both stories match up and
determined that there was a misunderstanding. Nobody was declared to be wrong. The officer
believed that Axel should have told me about the fee before beginning service
and that it was simply a misunderstanding from both parties because when I came
in, I expected PCC to take care of me as a customer. Axel was not afraid of
misleading my father that he mentioned the charge, but he was honest to the
officers. I agreed with the officers that I should pay and they told me I can
file a complaint with the Revdex.com if I wish. I then asked
the officer to witness my payment so he and his partner walked in while I paid.
They did not say much, mostly walked around looking at the front office.
 
"...and that he had to pay us at PCC the $90 fee for
our alignment services. [redacted] complained about that because he paid
$80 the first time to ** Automotive to have the first alignment done."
            There was zero
further complaining after the officers arrived. Axel and I were completely
honest with them and they did not have to do much. The $80 price tag for the
alignment was offered after I complained about being charged for the
realignment after the service was done. I never mentioned that I was
disappointed I had to pay $90, I was irritated that I had to pay for a
re-service I just had done nearly two weeks ago. 
 
"He still
complained about that, but the Officers instructed him that he had to pay the
$80 fee for alignment and then leave the premises because of the scene he was
causing at our business location"
            I am very
irritated by all this dishonesty from someone who was not even present. Axel
was very okay with misleading to my father, so I have no doubt he mislead Pablo
to paint himself as the victim and put the situation behind him. Again, I did
not raise any further complaints after I went in to pay with the
officers. I felt much safer with the officers present and was more calm because
Axel was being very indifferent about the situation and I did not feel
understood by the business at all. After paying the $80 via [redacted] Credit Card, I
took my keys and walked out with the officers. The officers did not say
anything about scenes or anything of the likes. I walked out with them and
drove off with them. 
"Before leaving,
the customer stated. 'I agree with your services and charges, but it’s my
Father that did not want me to have to pay for the work.' "
            I stated that,
"I get your reasons for making me pay, but my father is the one making me
do this." I said this because Axel told me, "Do not file anything
[With Revdex.com]. It's a waste of time." After thinking about what he said, I
decided to actually file because this is almost an insult to the fact that the
customer has no power against a business. I want people to know how I was
misled by PCC and if I want to file a complaint, I will.
"We told the customer about the charges and he only had an
issue about them after the work was finished even though he agreed to them
prior."
 
            This conclusion
is the exact reason I am making a complaint. I was not told about the charged
prior and I did not agree to them. If I had, I would not have made a big deal
out of being charged. I was irritated because I was being charged for something
I did not know I was going to be charged for, not because I was trying to trick
the mechanic into doing the work then walking out. 
            Now that all the
misconceptions are out of the way, which I do not blame Pablo for because he
got all his information from Axel. I want to raise a few more points for the
business in general.
"no shop or car
manufacture cover wear and tear items on a vehicle under a general
warranty."
            As stated
earlier, I was going to take the car to [redacted] who was going to do the
alignment for $90 with a one-year warranty (The location gave
me a special offer). The alignment with warranty can be viewed
here: [redacted] This same
warranty with wheel alignment is also offered at [redacted] and many others. So
do not try to say that wheel alignment is something that cannot be covered. I
admit it was a big mistake going to PCC for my alignment and it will not happen
again. Although I cannot prevent others from making the same mistake because
the company is so large on [redacted] and does good work (why I did not want to lose
them as a business), I can prevent my friends and family from doing so along
with anybody who reviews this Revdex.com complaint. I understand that wheel alignment
is a new thing the business offers because they just got the new machine, but
please understand that wheel alignment is something that can be warranted and
should be. The business clearly does not understand how much a customer is
worth since I was going to come back to do service worth over $1000. Saying
"We cannot do free work and stay in business." is true, but that is
completely different from doing free work to satisfy a customer's complaint
because a customer should be the most important person to a business, but
clearly PCC only cares about the money. I am not saying do work for free for
everybody, one dissatisfied customer that comes occasionally ([redacted] reviews very positive) being turned into a satisfied customer is
worth far more than what it pays to make that customer satisfied. 
 
            To put what the
business did to me in different terms, say I fixed your computer, but could not
fix it fully. All you were told is, "the computer can be fixed, but not
fully until you replace the hard drive." So you replace the hard drive and
come back to me 2 weeks later and I charge you again for the same work as
before. I tell you, "I had to do all the work again" although it took
me a fraction of the time that the first repair took. I did not tell you that I
would charge you before taking the computers from your hands and finishing the
work. After you refuse the payment you were not informed of, I take your laptop
and put it in a vault until you pay. It is very unfair and I cannot find
anybody who would agree to this. Although ** is not involved in this metaphor,
it is the same because ** simply connected me to you, I was still your customer
and should be treated as one. You clearly felt the same because the first price
you offered me is $90 (repeat customer price).
 
            Concluding, I am
a student. I have a lot of student debt to pay and I do not have much money for
myself. $80 may not be a lot to a business like PCC, but it is to me. I had to
pay the same $80 a week ago and you can see how I felt like I was taken
advantage of. All I ask is Revdex.com to help me resolve this dispute or for PCC to
again, refund the $80 or half charge. This business treated me unfairly and refuses to admit that they made a mistake by not informing me of the charge prior. Axel and Pablo could clearly see I was frantic trying to find a solution to the misunderstanding I was having with the business. Axel also knew I was a student because I was studying for a Calculus test I had on that day while waiting, making more reason for me to feel nervous as to not getting my car. I also had my school backpack with me, they understood my situation and felt indifferent. I was the only person trying to resolve the dispute in a matter that won't leave one party at a complete loss, they just kept threatening, "You pay or no keys." I completely lost in this situation and the business got $160 from me in two weeks time for finishing work they did themselves. 
Regards,
[redacted]