Precision Collision

*** had close to 10k of damages to his carIt took two days less then a month to repair*** was not happy with the cleanliness under his hood , spoke to me about his steering wheel shaking when he applied his brakes and the water leak in the trunk*** brought the vehicle
back to PCI to take care of the shake .That was not related to the accident.The car needed brake rotors with a cost of about I paid for this in the name of customer serviceWe then looked for the leak in the trunk We honestly thought we had it repaired after testing it for several hours ** *** picked his car up and said he was satisfied .We shook hands and he leftThis past Monday he contacted me saying the trunk still had a water leakI told him I was sorry and that I will do whatever I can to look at the leak again ASAP and fix it .I offered a rental,I offered pick up and delivery,whatever he felt he needed to resolve the leak** *** said that he let me try to repair the leak once and he had no trust in my abilityI told him were only human and the years I have been in business things do not always work out the way we wantHe said Thanks but no thanks I will contact my insurance company and let them deal with this, and hung up
I understand That *** is frustrated,my offer still standsI do not want any of my customers upset with me, or upset about the repairs to their car.That is why we have a Life Time Warranty
Please let me know how to proceedI want to resolve this concern,and will do my best not to add any more anxiety to ** ***
Sincerely Robert P***,owner PCI

*** had close to 10k of damages to his carIt took two days less then a month to repair*** was not happy with the cleanliness under his hood , spoke to me about his steering wheel shaking when he applied his brakes and the water leak in the trunk*** brought the vehicle
back to PCI to take care of the shake .That was not related to the accident.The car needed brake rotors with a cost of about I paid for this in the name of customer serviceWe then looked for the leak in the trunk We honestly thought we had it repaired after testing it for several hours ** *** picked his car up and said he was satisfied .We shook hands and he left.This past Monday he contacted me saying the trunk still had a water leakI told him I was sorry and that I will do whatever I can to look at the leak again ASAP and fix it .I offered a rental,I offered pick up and delivery,whatever he felt he needed to resolve the leak.** *** said that he let me try to repair the leak once and he had no trust in my abilityI told him were only human and the years I have been in business things do not always work out the way we want.He said Thanks but no thanks I will contact my insurance company and let them deal with this, and hung upI understand That *** is frustrated,my offer still standsI do not want any of my customers upset with me, or upset about the repairs to their car.That is why we have a Life Time Warranty Please let me know how to proceedI want to resolve this concern,and will do my best not to add any more anxiety to ** *** Sincerely Robert P***,owner PCI

This is the last time I give them one more chance to fix my car I am tired of ***'s promises about his people did outstanding job to repaired my car I will bring my car on Friday 1/23/early morning and I will wait
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***