Precision Construction

I have reviewed the file in question and while there would be negative equity, it appears that it would be significantly less than $22,Perhaps a meeting with our New Car Manager would be helpful?If so, please feel free to call J [redacted] at ###-###-####.Or if you would prefer to follow up with myself, I can be emailed at [redacted] @gmail.comRegards,A [redacted] Tell us why here

Complaint: I am rejecting this response because:Shaver Dodge has REFUSED to believe that THEIR DEALERSHIP damaged our NEW vehicleWhen we received the notification to bring our Dodge Grand Caravan into their dealership for a faulty factory transmission, we did thatThey took to days to fix the vehicleBut, they did not fix it..and we told them soand they know itWhen they had our NEW vehicle in their garage to fix the faulty factory transmission, they made things worse!! Right after we got it off the lot, we had problems with the car leaking transmission fluid and engine oilSo much in fact, that when you turn on the vent, you smell oil!! We did not purchase the car that way.......THEY DID THATNow, they want to avoid fixing their mistake! I told them that I am a Mom of three, and take care of an elderly mother...that I could not again be without a car(we had a rental that we had to fight them on the first time!!)I told them that we could not afford the COMPREHENSIVE COVERAGE they demanded, for us to use their vehicleBelieve me when I tell you that they DID NOTHING TO HELP US!!! I GET NOTHING for telling my story.....NOTHING! I want any buyer of Shaver to know EXACTLY HOW THEY TREAT THEIR CUSTOMERS!! Just this week alone, I again tried to work something out with the dealership to simply fix the damage THEY did to my vehicle........THEY TOLD ME TO GO POUND SAND (not quite in those words, but you get the meaning) and to FIND ANOTHER DEALERSHIP TO FIX MY CARI FEEL THAT IF YOU DAMAMAGE someones car, it is YOUR obligation to fix it,.......as good as you found itAnd as for my vehicle being years old, yo are right.......THAT IS HOW LONG I HAVE BEEN TRYING TO GET SHAVER DODGE TO DO THE RIGHT THING AND FIX THEIR MISTAKES!!!!!!! Regards, [redacted]

We would like to assist the customer but the M [redacted] 's request is entirely unreasonable because:The car is nearly five years old and is unable to be in the same condition as when sold brand newThe car has only been into our service department twice in the nearly five years since purchasedWe were also willing to provide a loaner, so long as the M [redacted] 's supply their own vehicle insurance, as per our loaner policyAccording to my research, the M [redacted] 's were unable/unwilling to provide such insurance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11112395, and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: I am rejecting this response because: I had called spal prior to speaking with brassworks and again they stated that I need to contact brassworks to handle the returnThe fan does not have enough cfms to cool my motor, which brassworks told me it would, as the attached emails that brassworks had FWD to youBrassworks also informed me that they would allow me to return the wireharness that I purchased if it was not neededSo I am confused as to way the fan does not qualifyFor the sameI feel I am being punished due to the fact that I had returned a fan shroud that was defective Regards, A [redacted]

The part in question is an electric automotive fan The part functions but the customer's engine is running hotter than the customer expected We have no idea of the cause of the heat or the degree but I was informed the part did (and does) function The company does not warrant functioning parts and does not warrant fans Customer did not want to speak to the fan manufacturer or have us speak to the fan manufacturer

We are happy to work with the customer to ensure full protection under California Lemon Law. Please feel free to contact Service Manager M [redacted] at ###-###-#### or Chris Shaver, Dealership Vice President at ###-###-#### if you are unable to receive a call back from our Service Department.

I am happy to fully refund the customerPlease email me personally at ***[email protected] and/or call my cell ###-###-####A*** ***President

The customer states the product works but he has no use for it. We have no warranty process or procedure for functioning parts that the customer determines later that he has no use for. I contacted the manufacturer, SPAL. The person who processes returns is named Eric and he can be reached at 800-345-0327. He is not aware of a phone call from the customer, did not recommend a call to Revdex.com for resolution and could not imagine anyone else recommending thatI have attached the email thread regarding this fan. We have acted and good faith in this transaction and consider the matter closed

I am conducting a review of the customer transaction with my Service Manager

I have reviewed the file in question and while there would be negative equity, it appears that it would be significantly less than $22,Perhaps a meeting with our New Car Manager would be helpful?If so, please feel free to call J*** *** at ###-###-####.Or if you would prefer to follow up with
myself, I can be emailed at ***@gmail.com. Regards,A*** ***Tell us why here

Hello, I would like to discuss further; I have had the opportunity to review the facts on the technical side of our operationI apologize for the delay, but my research required more time due to its technical nature. Please email me at s@gmail.com with your contact
information. Regards,A*** ***Owner

In California, sales tax is computed on the gross sales priceThe advertised price is the net after rebate price.Please contact the dealerships New Car Manager J*** *** to discussHe can be reached at ext118.If you require immediate attention, or you are not satisfied with your
experience with MrM***, please email me at ***@gmail.com. Regards,*** ***

We would like to assist the customer but the M***'s request is entirely unreasonable because:The car is nearly five years old and is unable to be in the same condition as when sold brand newThe car has only been into our service department twice in the nearly five years since
purchased. We were also willing to provide a loaner, so long as the M***'s supply their own vehicle insurance, as per our loaner policy. According to my research, the M***'s were unable/unwilling to provide such insurance

Complaint: 11503123
I am rejecting this response because:Shaver Dodge has REFUSED to believe that THEIR DEALERSHIP damaged our NEW vehicle. When we received the notification to bring our Dodge Grand Caravan into their dealership for a faulty factory transmission, we did that. They took 9 to 10 days to fix the vehicle. But, they did not fix it..and we told them so.... and they know it. When they had our NEW vehicle in their garage to fix the faulty factory transmission, they made things worse!! Right after we got it off the lot, we had problems with the car leaking transmission fluid and engine oil. So much in fact, that when you turn on the vent, you smell oil!! We did not purchase the car that way.......THEY DID THAT. Now, they want to avoid fixing their mistake! I told them that I am a Mom of three, and take care of an elderly mother...that I could not again be without a car. (we had a rental that we had to fight them on the first time!!). I told them that we could not afford the COMPREHENSIVE COVERAGE they demanded, for us to use their vehicle. Believe me when I tell you that they DID NOTHING TO HELP US!!!  I GET NOTHING for telling my story.....NOTHING! I want any buyer of Shaver to know EXACTLY HOW THEY TREAT THEIR CUSTOMERS!! Just this week alone, I again tried to work something out with the dealership to simply fix the damage THEY did to my vehicle........THEY TOLD ME TO GO POUND SAND (not quite in those words, but you get the meaning) and to FIND ANOTHER DEALERSHIP TO FIX MY CAR. I FEEL THAT IF YOU DAMAMAGE someones car, it is YOUR obligation to fix it,.......as good as you found it. And as for my vehicle being 5 years old, yo are right.......THAT IS HOW LONG I HAVE BEEN TRYING TO GET SHAVER DODGE TO DO THE RIGHT THING AND FIX THEIR MISTAKES!!!!!!!
Regards,
[redacted]

Complaint: 11900878
I am rejecting this response because:I reject this response for a few reasons; the part in question did work for my needs, I have no use for the product, I had already advised the manufacturer of the issue and they instructed me to contact the Revdex.com. They advised that I would have to handle the return through brassworks. This is not a custom part specifically made for my car. I purchased the part based on brassworks recommendation and expertise in the field. 
Regards,
A[redacted]

The part in question is an electric automotive fan.  The part functions but the customer's engine is running hotter than the customer expected.  We have no idea of the cause of the heat or the degree but I was informed the part did (and does) function.  The company does not warrant...

functioning parts and does not warrant fans.  Customer did not want to speak to the fan manufacturer or have us speak to the fan manufacturer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11112395, and find that this resolution is satisfactory to me.
Regards,
[redacted]

In light of the customer’s concerns, we can offer up to $350 in reimbursement to cover the repair of the window at the repair facility of the customer’s choice. I will need a copy of a paid invoice via email. Thank you for your personal attention to this concern. Regards, A[redacted]...

[redacted]President

Complaint: 11900878
I am rejecting this response because:
I had called spal prior to speaking with brassworks and again they stated that I need to contact brassworks to handle the return. The fan does not have enough cfms to cool my motor, which brassworks told me it would, as the attached emails that brassworks had FWD to you. Brassworks also informed me that they would allow me to return the wireharness that I purchased if it was not needed. So I am confused as to way the fan does not qualify. For the same. I feel I am being punished due to the fact that I had returned a fan shroud that was defective. 
Regards,
A[redacted]