Precision Door Service OKC

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Contact Name and Title: [redacted] ***/Owner Contact Phone: XXXXXXXXXX Contact Email: ***@precisiondoor.net We have turned the case over to the manufacturer of the opener. They have tested opener and found no defect with the product. They are... supposed to contact Mr. [redacted] and let him know what their findings are. Customer said the product malfunctioned. Which is why we sent back to manufacturer. The opener did not come down on his car the door did. We replaced to opener and he has not had a problem since. I have contacted the manufacturer but have not heard back as to what steps they are taking to correct this. He is not complaining that our installation was at fault. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes garage door opener did malfunction allowing the garage door to come down onto the roof of my car. I have a check made out to Precision door opener for their charge of $379.10. I feel they are responsible for the damage to my car as I purchased the door opener from them with good faith whereas they installed it. I have not heard from any manufacture and it has been over a month since the occurrence. Precision is representing the opener as their product theretofore they are responsible. Their name is on the opener also manual which they provided to me, the customer. Final Business Response / [redacted] (4000, 10, 2015/05/30) */ Manufacturer of the opener sent consumer payment for repair of his vehicle. He received paynMent may 25, 2015.

Initial Business Response /* (1000, 5, 2015/05/20) */
Contact Name and Title: [redacted]/Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@precisiondoor.net
We have turned the case over to the manufacturer of the opener. They have tested opener and found no defect with the product. They are...

supposed to contact Mr. [redacted] and let him know what their findings are. Customer said the product malfunctioned. Which is why we sent back to manufacturer. The opener did not come down on his car the door did. We replaced to opener and he has not had a problem since. I have contacted the manufacturer but have not heard back as to what steps they are taking to correct this. He is not complaining that our installation was at fault.

Initial Consumer Rebuttal /* (3000, 7, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes garage door opener did malfunction allowing the garage door to come down onto the roof of my car. I have a check made out to Precision door opener for their charge of $379.10. I feel they are responsible for the damage to my car as I purchased the door opener from them with good faith whereas they installed it. I have not heard from any manufacture and it has been over a month since the occurrence. Precision is representing the opener as their product theretofore they are responsible. Their name is on the opener also manual which they provided to me, the customer.
Final Business Response /* (4000, 10, 2015/05/30) */
Manufacturer of the opener sent consumer payment for repair of his vehicle. He received paynMent may 25, 2015.