Precision Door Services serving Fredericksburg

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the companies response on offerI believe I was taken advantage of and ripped offPeriod! Dishonest and disappointing experience to say the leastI am from a school where the customer is always rightThis companies associates are rude, and their pricing and service absolutely lacking Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Precision Door Service has not proposed any action] For your reference, details of the offer I reviewed appear below Precision Door Service states "Fact: The technician did not touch the door or make any repairs." How did the Precision Door Service employee assess that the "bearings are seizing up" without touching the door? By Precision Door Service's own admission, their technician's evaluation was based on nothing more than speculation used to justify a $repair quote Precision Door Service states "Fact: This is a computer generated response." Customers do NOT give a damn that a message is "computer generated"! It is a message FROM Precision Door ServiceIt is YOUR message no matter how it was generated! Precision Door Service states "Fact: On the morning of 7/our office called the customer to confirm the technician would be coming out to perform the work that he recommended the previous evening and that someone would be there to greet himAt that time the customer advised that he did not want the work done that the technician had recommendedHe stated that he simply wanted the cables that had fallen off the door put back on I advised the customer that we could not simply put the cables back on as this would not correct the problem and his door would still be very unsafeHe advised he did not want our technician to perform any of the recommend repairsHis appointment was cancelled at that time." FACT: Precision Door Service called me at work on the morning of 7/to inform me that they would send a technician back out to my house that day between 3-6pmWe agreed to thisI made arrangements to change my work schedule that day to be home at the specified time periodI WAS AT HOME FROM 3-6pm! The Precision Door Service technician DID NOT ARRIVE AS AGREED that day! FACT: Precision Door Service's "professional" recommendation was incorrectBecause of their failure and refusal to do the work I requestedI ATTACHED THE GARAGE DOOR CABLE MYSELF! MY GARAGE DOOR IS WORKING, BETTER THAN BEFORE! Regards, [redacted] ***

Revdex.com Complaint # [redacted] To Whom It May Concern: On 9/11/@ 11:22am we received a call from [redacted] *** on our recorded RCF line requesting a technician come to her home because of a broken spring on her garage door which would not open and her car was trapped inside On 9/11/@ 12:10pm our technician went to the home of [redacted] as scheduled Upon arrival, the technician completed a 25-point inspection on the door and recommended they purchase a new door as their current sections are cracked, warped and weathered The customer advised that she did not want to purchase a new door at this time but wanted the springs replaced so that she could still use the door in the meantime as her car was trapped inside the garage The technician never recommended new springs on the garage door as the door needed to be replaced and that would only be a band-aid (temporary) repairThe technician noted on the invoice (Invoice #***, attached) that this would not fix their door and that their door was still unsafe to use in any way and would need to be replaced The technician replaced both of the springs on the door at the customer’s request; advising the customer again that this is only a band-aid repair to open the door if absolutely necessaryThe technician also noted on the customers invoice that the door is still unsafe to useHe disengaged the operator so that no further damage was done to their door and left them with an estimate for a new garage door On the morning of 9/12/ [redacted] called our technician advising that he did not think he needed a new door and that the technician misdiagnosed the problemHe called again later in the morning and spoke to the manager and advised he wanted us to pay for him to have a 2nd opinionWe advised him that is not our policy and the diagnosis from our certified technician standsThe door needs to be replaced; the springs are only offering a temporary solution to open the door Later in the day, at 12:04pm [redacted] called the office to advise she wanted a refund of the cost of the springs and that she was going to have another company come out in the afternoon to give a correct diagnosisShe was again told that our diagnosis stands [redacted] called our customer service center back at 2:02pm and spoke with [redacted] advising that another company had come out she now had a functional doorShe advised that she wanted a call back At 2:15pm the manager returned the call and [redacted] advised that she had purchased a new door from the other company as we had recommended She advised that since we would not refund her the cost of the springs she would have no choice but to leave bad reviews for us as well as a Revdex.com complaintIt was then explained to her again, on a recorded line, that we would credit the cost of the springs to the replacement of the door if she chose to have us do so We have made multiple attempts to satisfy the customerAt the time of the visit, the technician recommended that they not choose the springs but to instead order a new doorThe customer chose to have the springs installed knowing that this was a temporary fix to open the door and the door would still need to be replaced even though she didn’t want to do it this dayWe have also offered to replace the door and credit the cost of the springs to the door price even though this means that the inventory would not be able to be used again and would be a waste to our business Our invoice is very detailed so that the consumer has all the information they need to make informed decisions regarding their garage door I sincerely hope that this has answered any and all questions that you may haveAttached you will find the invoice which is required to be signed by the customer before any work is done Regards, [redacted] Precision Door

Regarding Revdex.com Case # To Whom It May Concern: On 7/29/at 8:10am [redacted] called into our Customer Service Center to schedule a technician to come to her homeShe advised on our recorded RCF recorded line that she understood and accepted the $Service Fee which we charge for every visit Customer States: July 29th, 6:09pm (from me to Pecision Door Service) Your tech left my garage door in worse conditionDid not make attempt to fix the door during service callJust happened to be in the area and collected the $fee without doing a *Word Rejected [redacted] thing Fact: The technician did not touch the door or make any repairsHe simply inspected the door as we do with every home we visitThis inspection is covered in the $service fee and was explained at the time the appointment was setIt is our policy that we do not make any repairs or adjustments without the signed approval of the consumerThe technician was not able to do any repairs during the visit because the husband was not home and the wife advised she would need him to approve any work to be doneOur technician advised that he would leave the information for the wife and could come back the next morning to complete the workThe 2nd appointment was booked at that time for the technician to return the next morning (7/30) to complete the repairsOur technician did not “just happen to be in the area”In fact, as this was the 1st call of the day, the technician was dispatched from Fredericksburg We collected the $service fee which included getting a certified technician on-site as well as the 25-point inspection on the door which the technician completed and made recommendationsThe customer’s signature on the attached invoice will advise this was completed Customer States: July 30th, 4:08pm (their response) Hi [redacted] - thank you for letting us knowWe see that the your local Precision Door Service was contacted, and a Technician will be out to see you today-thank you Fact: This is a computer generated responseWe have a Customer Service Center where there are employees answering our phones hours a day days a yearThis is the same phone number that the original call was booked on Customer States: July 30th, 6:53pm (from me to Precision Door Service) Got a call this morning that a tech would come by between 3-6pmI left work early to be at home, but NO tech or NO call! Fact: On the morning of 7/our office called the customer to confirm the technician would be coming out to perform the work that he recommended the previous evening and that someone would be there to greet himAt that time the customer advised that he did not want the work done that the technician had recommendedHe stated that he simply wanted the cables that had fallen off the door put back on I advised the customer that we could not simply put the cables back on as this would not correct the problem and his door would still be very unsafeHe advised he did not want our technician to perform any of the recommend repairsHis appointment was cancelled at that time Customer States: Precision Door Service collected $for doing nothingThey provided my wife with a $estimate and no other realistic optionOn July 30th, they called me at work and told me that they would send a technician between 3-6pmI made arrangements with my military superiors to leave work early so that I could be home when the Precision Door Service technician arrivedMy wife and I were both home during the time that Precision Door Service specified; however, no Precision Door Service ever showed up on July 30thThey indicate that they have telephone recordings of their callsI challenge them to produce evidence that my wife or I cancelled the July 30th appointmentPrecision Door Service's response is grossly inaccurate Fact: We went to the home, performed the 25-point inspection and made the recommendations for repairsThis is what is covered in the $service fee In Closing, If the customer had wanted us to perform the recommended repairs we would have gone out the next morning as planned and repaired the doorWe have given all the facts in both written form with signature and RCF recorded line conversation and are considering this matter closed Regards, ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Below is a copy of the correspondence I had with Precision Door Service through [redacted] : July 29th, 6:09pm (from me to Pecision Door Service) Your tech left my garage door in worse conditionDid not make attempt to fix the door during service callJust happened to be in the area and collected the $fee without doing a damn thing July 30th, 4:08pm (their response) Hi [redacted] - thank you for letting us knowWe see that the your local Precision Door Service was contacted, and a Technician will be out to see you today-thank you July 30th, 6:53pm (from me to Precision Door Service) Got a call this morning that a tech would come by between 3-6pmI left work early to be at home, but NO tech or NO call! July 31st, 10:50am (their response) Hi [redacted] - Thank you for the updateWe will be in touch with your local Precision Door Service ---------------- Precision Door Service collected $for doing nothingThey provided my wife with a $estimate and no other realistic optionOn July 30th, they called me at work and told me that they would send a technician between 3-6pmI made arrangements with my military superiors to leave work early so that I could be home when the Precision Door Service technician arrivedMy wife and I were both home during the time that Precision Door Service specified; however, no Precision Door Service ever showed up on July 30thThey indicate that they have telephone recordings of their callsI challenge them to produce evidence that my wife or I cancelled the July 30th appointmentPrecision Door Service's response is grossly inaccurate Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reply contains no offer at all, just more attempts to blame meThe company seems to willfully misunderstand that they changed the invoice after I signed itThen they claim that I had all the information required to make the decision from the startThis is shady business to say the least They also claim that they have made multiple attempts to satisfy me, but can cite only oneThey say that, in their attempt to satisfy me, if I chose to get the garage door from them, they would credit the cost of the springs towards to door, taking just over $off the cost of the doorOf course, I would also have to be willing to wait two weeks to have the door installedWhat I got was the same exact door, for $cheaper than the price they quoted, installed the very next day from another companyI am at a loss as to how this can be construed in any way as an attempt to satisfy meIf I had taken them up on their "offer" I would be out an additional $400! I am not interested in hearing anything further from this company unless and until they can make a legitimate offerIf they cannot be bothered, then they don't need to waste any more of my time; however, if that is the case, the company should have a negative mark on their record with the Revdex.com so that other consumers may have the information they need to make an informed decision before they find themselves with a big hole in their wallet and nothing to show for it Regards, [redacted] ***

To Whom It May Concern: [redacted] called our company on Tuesday July 29, to advise on a recorded line that she had a broken spring and broken cables on her Garage DoorDuring that call she was made aware that we charge an $service fee to get the technician on-site and would also include a 25-point inspection on the door as well as any labor should they choose to have the work performed on their doorWe scheduled the call for about an hour later and the technician was dispatched to their home The technician arrived at the home and performed the 25-point inspection on the doorHe diagnosed that the door was racked, which means the door was off the trackHe also noted that the bearings were seizing and the mechanical lift system was worn [redacted] advised the technician that her husband wasn’t home and she would need to speak with him before any work could be approvedThe technician noted on the invoice that he would complete the work the next day and they would not be charged an additional fee for coming outThe customer then signed the invoice and scheduled the appointment for the next dayOn July 30, we received a call that the customer wanted to cancel the appointmentThe next day followed suit, another cancellationThey have not called back to reschedule and we have not been back out since the initial inspection on July 29, The technician did not simply replace the cables on the door because that would not have made the door work properly and would have been very unsafe Attached you will find the signed work order from [redacted] advising the acceptance of work completed In closing, Precision Garage Door is a Service companyWe dispatch our certified technicians with their trucks stocked to fix any door problemsOur Service Fee is to cover Fuel, General Liability, Labor, Workers Comp, etcWe charge the lowest service fee in Northern Virginia for our industry Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I already hired another vendor that resolved the sensor problem. I had used Precision last year when they fixed my garage doorI called them again and thought I was their customerI was treated like nothing by the manager that handled my call and all she had to offer was to cancel my appointment when I informed her that the issue continuedNow they respond to the Revdex.com with a lie stating that they did an inspection. I don't want to work with a company with no concern for the customers other than to take the money. I want a refund to my credit cardJust the fact that I have to go to the Revdex.com for a resolution says a lot of the company for a $bill. They lied, they did NOT inspect my garage door during this visit and their managers appear to have specific instructions that only benefit the company (short term)The technician just looked at the sensor and nothing more. I would appreciate my money be refunded to my credit card so I can end this transaction properly
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the companies response on offer. I believe I was taken advantage of and ripped off. Period! Dishonest and disappointing experience to say the least. I am from a school where the customer is always right. This companies associates are rude, and their pricing and service absolutely lacking.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint [Precision Door Service has not proposed any action].  For your reference, details of the offer I reviewed appear below.
Precision Door Service states "Fact: The technician did not touch the door or make any repairs."
How did the Precision Door Service employee assess that the "bearings are seizing up" without touching the door? By Precision Door Service's own admission, their technician's evaluation was based on nothing more than speculation used to justify a $999.00 repair quote.
Precision Door Service states "Fact: This is a computer generated response."
Customers do NOT give a damn that a message is "computer generated"! It is a message FROM Precision Door Service. It is YOUR message no matter how it was generated!
Precision Door Service states "Fact: On the morning of 7/30 our office called the customer to confirm the technician would be coming out to perform the work that he recommended the previous evening and that someone would be there to greet him. At that time the customer advised that he did not want the work done that the technician had recommended. He stated that he simply wanted the cables that had fallen off the door put back on.  I advised the customer that we could not simply put the cables back on as this would not correct the problem and his door would still be very unsafe. He advised he did not want our technician to
perform any of the recommend repairs. His appointment was cancelled at that time."
FACT: Precision Door Service called me at work on the morning of 7/30 to inform me that they would send a technician back out to my house that day between 3-6pm. We agreed to this. I made arrangements to change my work schedule that day to be home at the specified time period. I WAS AT HOME FROM 3-6pm! The Precision Door Service technician DID NOT ARRIVE AS AGREED that day!
FACT: Precision Door Service's "professional" recommendation was incorrect. Because of their failure and refusal to do the work I requested. I ATTACHED THE GARAGE DOOR CABLE MYSELF! MY GARAGE DOOR IS WORKING, BETTER THAN BEFORE!
Regards,
[redacted]

Mr.[redacted], We charge a Service Fee to come to your home which covers a 25-point inspection onyour door and opener and also covers all the labor should you choose to haveany repairs done on this day.We apologize that you are disappointed in your experience and would like to offera...

solution.If your safety sensors are still a concern, we recommend again that you have themreplaced ($136.95) as well as install the Surge Protector ($25) that thetechnician previously recommended.Because we want you to be happy with your service, we have made a note on youraccount to waive the Service Fee of $125 on your next visit. Please call540-310-4710 to schedule your appointment. Thanks,Management

Regarding Revdex.com Case # 10182129
To Whom It May Concern:
On 7/29/14 at 8:10am [redacted] called into our Customer Service Center to schedule a technician to come to her home. She advised on our recorded RCF recorded line that she understood and accepted the $85 Service Fee which we charge for every visit.
Customer States:
July 29th, 6:09pm (from me to Pecision Door Service)
Your tech left my garage door in worse condition. Did not make attempt to fix the door during service call. Just happened to be in the area and collected the $85 fee without doing a *Word Rejected* thing.
Fact: The technician did not touch the door or make any repairs. He simply inspected the door as we do with every home we visit. This inspection is covered in the $85 service fee and was explained at the time the appointment was set. It is our policy that we do not make any repairs or adjustments without the signed approval of the consumer. The technician was not able to do any repairs during the visit because the husband was not home and the wife advised she would need him to approve any work to be done. Our technician advised that he would leave the information for the wife and could come back the next morning to complete the work. The 2nd appointment was booked at that time for the technician to return the next morning (7/30) to complete the repairs. Our technician did not “just happen to be in the area”. In fact, as this was the 1st call of the day, the technician was dispatched from Fredericksburg.
We collected the $85 service fee which included getting a certified technician on-site as well as the 25-point inspection on the door which the technician completed and made recommendations. The customer’s signature on the attached invoice will advise this was completed. 
Customer States:
July 30th, 4:08pm (their response)
Hi [redacted] - thank you for letting us know. We see that the your local Precision Door Service was contacted, and a Technician will be out to see you today. -thank you
Fact: This is a computer generated response. We have a Customer Service Center where there are employees answering our phones 24 hours a day 365 days a year. This is the same phone number that the original call was booked on. 
Customer States:
July 30th, 6:53pm (from me to Precision Door Service)
Got a call this morning that a tech would come by between 3-6pm. I left work early to be at home, but NO tech or NO call!
Fact: On the morning of 7/30 our office called the customer to confirm the technician would be coming out to perform the work that he recommended the previous evening and that someone would be there to greet him. At that time the customer advised that he did not want the work done that the technician had recommended. He stated that he simply wanted the cables that had fallen off the door put back on.  I advised the customer that we could not simply put the cables back on as this would not correct the problem and his door would still be very unsafe. He advised he did not want our technician to perform any of the recommend repairs. His appointment was cancelled at that time. 
Customer States:
Precision Door Service collected $85 for doing nothing. They provided my wife with a $999.00 estimate and no other realistic option. On July 30th, they called me at work and told me that they would send a technician between 3-6pm. I made arrangements with my military superiors to leave work early so that I could be home when the Precision Door Service technician arrived. My wife and I were both home during the time that Precision Door Service specified; however, no Precision Door Service ever showed up on July 30th. They indicate that they have telephone recordings of their calls. I challenge them to produce evidence that my wife or I cancelled the July 30th appointment. Precision Door Service's response is grossly inaccurate.
Fact: We went to the home, performed the 25-point inspection and made the recommendations for repairs. This is what is covered in the $85 service fee.
In Closing, If the customer had wanted us to perform the recommended repairs we would have gone out the next morning as planned and repaired the
door. We have given all the facts in both written form with signature and RCF recorded line conversation and are considering this matter closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Below is a copy of the correspondence I had with Precision Door Service through [redacted]:
July 29th, 6:09pm (from me to Pecision Door Service)
Your tech left my garage door in worse condition. Did not make attempt to fix the door during service call. Just happened to be in the area and collected the $85 fee without doing a damn thing.
July 30th, 4:08pm (their response)
Hi [redacted] - thank you for letting us know. We see that the your local Precision Door Service was contacted, and a Technician will be out to see you today. -thank you
July 30th, 6:53pm (from me to Precision Door Service)
Got a call this morning that a tech would come by between 3-6pm. I left work early to be at home, but NO tech or NO call!
July 31st, 10:50am (their response)
Hi [redacted] - Thank you for the update. We will be in touch with your local Precision Door Service.
----------------
Precision Door Service collected $85 for doing nothing. They provided my wife with a $999.00 estimate and no other realistic option. On July 30th, they called me at work and told me that they would send a technician between 3-6pm. I made arrangements with my military superiors to leave work early so that I could be home when the Precision Door Service technician arrived. My wife and I were both home during the time that Precision Door Service specified; however, no Precision Door Service ever showed up on July 30th. They indicate that they have telephone recordings of their calls. I challenge them to produce evidence that my wife or I cancelled the July 30th appointment. Precision Door Service's response is grossly inaccurate.
Regards,
[redacted]

To Whom It May Concern:
 
[redacted] called our company on Tuesday July 29, 2014 to advise on a recorded line that she had a  broken spring and broken cables on her Garage Door. During that call she was made aware that we charge an $85 service fee to get the technician on-site and...

would also include a 25-point inspection on the door as well as any labor should they choose to have the work performed on their door. We scheduled the call for about an hour later and the technician was dispatched to their home.
 
The technician arrived at the home and performed the 25-point inspection on the door. He diagnosed that the door was racked, which means the door was off the track. He also noted that the bearings were seizing and the mechanical lift system was worn. [redacted] advised the technician that her husband wasn’t home and she would need to speak with him before any work could be approved. The technician noted on the invoice that he would complete the work the next day and they would not be charged an additional fee for coming out. The customer then signed the invoice and scheduled the appointment for the next day. On July 30, 2014 we received a call that the customer wanted to cancel the appointment. The next day followed suit, another cancellation. They have not called back to reschedule and we have not been back out since the initial inspection on July 29, 2014.
 
The technician did not simply replace the cables on the door because that would not have made the door work properly and would have been very unsafe.
 
Attached you will find the signed work order from [redacted] advising the acceptance of work completed.
 
In closing, Precision Garage Door is a Service company. We dispatch our certified technicians with their trucks stocked to fix any door problems. Our Service Fee is to cover Fuel, General Liability, Labor, Workers Comp, etc. We charge the lowest  service fee in Northern Virginia for our industry.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reply contains no offer at all, just more attempts to blame me. The company seems to willfully misunderstand that they changed the invoice after I signed it. Then they claim that I had all the information required to make the decision from the start. This is shady business to say the least.
They also claim that they have made multiple attempts to satisfy me, but can cite only one. They say that, in their attempt to satisfy me, if I chose to get the garage door from them, they would credit the cost of the springs towards to door, taking just over $300 off the cost of the door. Of course, I would also have to be willing to wait two weeks to have the door installed. What I got was the same exact door, for $700 cheaper than the price they quoted, installed the very next day from another company. I am at a loss as to how this can be construed in any way as an attempt to satisfy me. If I had taken them up on their "offer" I would be out an additional $400! 
I am not interested in hearing anything further from this company unless and until they can make a legitimate offer. If they cannot be bothered, then they don't need to waste any more of my time; however, if that is the case, the company should have a negative mark on their record with the Revdex.com so that other consumers may have the information they need to make an informed decision before they find themselves with a big hole in their wallet and nothing to show for it.
Regards,
[redacted]

Revdex.com Complaint # [redacted]
To Whom It May Concern:
On 9/11/14 @ 11:22am  we received a call from [redacted] on our recorded RCF line requesting a  technician come to her home because of a broken spring on her garage door which  would not open and her car was trapped...

 inside.
On 9/11/14 @ 12:10pm  our technician went to the home of [redacted] as scheduled.
Upon arrival, the technician completed a 25-point inspection on the door and recommended they  purchase a new door as their current sections are cracked, warped and weathered.
The customer advised that she did not want to purchase a new door at this time but wanted the springs replaced so that she could still use the door in the meantime as her car was trapped inside the garage.
The technician never recommended new springs on the garage door as the door needed to be replaced and that would only be a band-aid (temporary) repair. The technician noted on the invoice (Invoice #[redacted], attached) that this would not fix their door and that their door was still unsafe to use in any way and would need to be replaced.
The technician replaced both of the springs on the door at the customer’s request; advising the customer again that this is only a band-aid repair to open the door if absolutely necessary. The technician also noted on the customers invoice that the door is still unsafe to use. He disengaged the operator so that no further damage was done to their door and left them with an estimate for a new garage door.
On the morning of 9/12/14 [redacted] called our technician advising that he did not think he needed a new door and that the technician misdiagnosed the problem. He called again later in the morning and spoke to the manager and advised he wanted us to pay for him to have a 2nd opinion. We advised him that is not our policy and the diagnosis from our certified technician stands. The door needs to be replaced; the springs are only offering a temporary solution to open the door.
Later in the day, at 12:04pm [redacted] called the office to advise she wanted a refund of the cost of the springs and that she was going to have another company come out in the afternoon to give a correct diagnosis. She was again told that our diagnosis stands.
[redacted] called our customer service center back at 2:02pm and spoke with [redacted] advising that another company had come out she now had a functional door. She advised that she wanted a call back.
At 2:15pm the manager returned the call and [redacted] advised that she had purchased a new door from the other company as we had recommended.
She advised that since we would not refund her the cost of the springs she would have no choice but to leave bad reviews for us as well as a Revdex.com complaint. It was then explained to her again, on a recorded line, that we would credit the cost of the springs to the replacement of the door if she chose to have us do so.
We have made multiple attempts to satisfy the customer. At the time of the visit, the technician recommended that they not choose the springs but to instead order a new door. The customer chose to have the springs installed knowing that this was a temporary fix to open the door and the door would still need to be replaced even though she didn’t want to do it this day. We have also offered to replace the door and credit the cost of the springs to the door price even though this means that the inventory would not be able to be used again and would be a waste to our business.
Our invoice is very detailed so that the consumer has all the information they need to make informed decisions regarding their garage door.
I sincerely hope that this has answered any and all questions that you may have. Attached you will find the invoice which is required to be signed by the customer before any work is done.
Regards,
[redacted]
Precision Door