HORRIBLE EXPERIENCE! BEWARE OF VW PLUS! A week after our vehicle was worked on here and we were charged 600+ dollars for simple work (like switching ONE fuse), our car began having additional problems that were NOT an issue beforeWhen we went back to talk to these people about the new problems our car was SUDDENLY having, their response was far from professional and downright shocking! The lady at the front desk began to curse and scream in front of our small children and then the mechanic/owner that REFUSED to talk to us about our vehicle suddenly comes from the back shop to yell horrific obscenities to us in front of our kids (our kids can be heard on video saying "I'm scared!", they frightened our CHILDREN)The shop owner got up in mine and my husbands face (I'm guessing he was TRYING to intimidate us, it was just weird and very uncomfortable how close he kept getting), he took our vehicle keys and began ripping fuses out from under our car hoodI began to video how they were treating us and the desk lady snatched my phone out of my hands, refusing to give it back, then throwing it!! She the grabbed my arm leaving marks (I STILL HAVE THE VIDEO AND PHOTOS AS PROOF)!! The police had to be called because of how out of control the situation was! I mean seriously what kind of establishment calls the police all because a hard working and PAYING family wants to know why their vehicle is having more issues after spending over half a grand to get it fixed!? Im guess they treated us like this because we figured out we had been seriously ripped off and they hated being caught and called out for it!! I'm going to post about this on every site letting people know our experience in hopes that it doesn't happen to anyone elseNO FAMILY OR PERSON should be cussed at, grabbed or there personal items snatched from them! We PAID them to fix our car and still got treated so horribly!! How low can someone be to treat people this way that put 600+ dollars in their pockets?!? I will continue to warn others of this place in hopes that they don't get away with treating another family like this!! DON'T SAY I DIDN'T WARN YOU!!!
HORRIBLE EXPERIENCE! BEWARE OF VW PLUS! A week after our vehicle was worked on here and we were charged 600+ dollars for simple work (like switching ONE fuse), our car began having additional problems that were NOT an issue beforeWhen we went back to talk to these people about the new problems our car was SUDDENLY having, their response was far from professional and downright shocking! The lady at the front desk began to curse and scream in front of our small children and then the mechanic/owner that REFUSED to talk to us about our vehicle suddenly comes from the back shop to yell horrific obscenities to us in front of our kids (our kids can be heard on video saying "I'm scared!", they frightened our CHILDREN)The shop owner got up in mine and my husbands face (I'm guessing he was TRYING to intimidate us, it was just weird and very uncomfortable how close he kept getting), he took our vehicle keys and began ripping fuses out from under our car hoodI began to video how they were treating us and the desk lady snatched my phone out of my hands, refusing to give it back, then throwing it!! She the grabbed my arm leaving marks (I STILL HAVE THE VIDEO AND PHOTOS AS PROOF)!! The police had to be called because of how out of control the situation was! I mean seriously what kind of establishment calls the police all because a hard working and PAYING family wants to know why their vehicle is having more issues after spending over half a grand to get it fixed!? Im guess they treated us like this because we figured out we had been seriously ripped off and they hated being caught and called out for it!! I'm going to post about this on every site letting people know our experience in hopes that it doesn't happen to anyone elseNO FAMILY OR PERSON should be cussed at, grabbed or there personal items snatched from them! We PAID them to fix our car and still got treated so horribly!! How low can someone be to treat people this way that put 600+ dollars in their pockets?!? I will continue to warn others of this place in hopes that they don't get away with treating another family like this!! DON'T SAY I DIDN'T WARN YOU!!!