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Precision Fleet Service

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Precision Fleet Service Reviews (3)

We have received the copy of the complaint that [redacted] has filed with your agency and are happy to provide you with a brief overview and timeline of our transaction and efforts to help satisfy her.1. [redacted] responded to an online ad for a 2005 [redacted] that we were offering for sale.  A printed copy of the ad is attached.  After test driving the vehicle and negotiating a discounted sale price, she agreed to purchase the vehicle.2.  [redacted] had the opportunity to inspect and test drive the vehicle as well as have the vehicle inspected by an independent mechanic or service facility prior to  completing the purchase.3.  During the sales and delivery process, [redacted] was informed that the vehicle was being sold in As Is condition.  She was provided documentation as to some of the major defects that may occur in motor vehicles.  She signed four separate places indicating she understood that there was no warranty with the vehicle and that she was waiving the standard used car implied warranty of merchantability.  The implication that these documents were not disclosed or were somehow altered is both false and defamatory.  Copies of all four signatures are attached.  The original forms are available for review. 4. Several days later [redacted] informed us that she had an issue with the vehicle.  As a goodwill gesture we offered to inspect the vehicle.  After the inspection was finished, we informed [redacted] that we completed a service that was a follow up to a prior repair we had performed.  We also indicated that the service would probably need to be completed several more times after the vehicle was driven before the system was back to operating properly.  We offered to complete the follow up services at  no charge as a continuing goodwill gesture.  At this point [redacted] was in agreement with the plan of action. 5. After performing as it should for a short period of time the vehicle needed to have the follow up services as anticipated.  We again offered to complete the service at no charge.  At this point [redacted] changed her position and became aggressive and accusatory in her conversations and demanded that we return her vehicle and the money she paid to fulfill her purchase contract. 6. Again, as a goodwill gesture, we offered to exchange vehicles and return the balance of the money that she had paid less a charge of $1200.  At the time she agreed and we proceeded accordingly.  7. After confirming that the original credit card payment we received from [redacted] was completed and had not had a stop payment or dispute attached to it, we processed the refund of the balance as agreed. It is our position that we have done exactly what we agreed to do and have in fact gone above and beyond what is required to help satisfy [redacted].  We can appreciate that she may have been through some recent personal struggles and support her personal religious beliefs, however we believe we thoroughly disclosed all elements of the transaction, offered continued assistance to resolve her issues and have acted in a legal and moral manner throughout.Please feel welcome to contact me directly if I can provide any further information or documentation that is needed in your review.  I can be reached by phone at [redacted] or by email at [redacted].

Thank you for bringing this concern to our attention.  We have reviewed the correspondence and would like to respond with a more accurate review of the transaction for your file.  The client purchased a vehicle from the dealership that was marketed and sold "As Is".  She...

signed both a Car Purchase Agreement and Warranty Disclosure form indicating that she had read and understood the conditions of the sale.  Prior to purchasing the vehicle, she had the opportunity to test drive and inspect the vehicle and was free to have a mechanic check the vehicle out.  She negotiated a discounted price on the vehicle based on paying by check or cash agreed to the trade value on her vehicle.  At this point she chose to complete the purchase including trading in her vehicle and instead paid the balance by credit card.  After the purchase she contacted her salesperson with a concern about the vehicle.  We let her know it was related to a prior repair that we had completed on the vehicle and would address the issue.  After completing the repair we let her know that the we may need to repeat the process one or two more times before it would be complete.  She indicated that she understood and we confirmed that we would complete the process with no cost to her.  The vehicle did need to have the process completed again, however the client changed her mind and decided she didn't want to keep the vehicle.  At this point she started to become confrontational with her salesperson.  She repeated requests to get her vehicle back and wanted to make sure that the salesperson wouldn't be penalized or lose his compensation for selling the her the vehicle.  As a goodwill gesture, we offered to trade her original vehicle back with a balance due of $1000 to cover expenses and the salesperson's compensation plus $200 to cover a portion of the credit card charges we incurred after she changed he payment method.  At the time she agreed and we swapped the vehicles back.  The salesperson completed the vehicle exchange at the client's home.  At this time she as well as several other friends who were on site appeared to be intoxicated and she continued to be confrontational.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,[redacted]

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Address: 1941 E 3rd St, Tempe, Arizona, United States, 85281-0500

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