Precision Granite

Revdex.com,We have reviewed the case matter.? We went there and tried to solve the matter for the customerThe customer began cursing and becoming aggressiveOur field agent then left feeling for his safetyThe countertops were installed and we have pictures confirming they were beautiful customer paid and was satisfiedWe will consider a partial refund because the countertops needed to be resealed according to the customerWe were unable to complete this due to the aggressive nature of the customer.?

Revdex.com,We have reviewed the case matter. We went there and tried to solve the matter for the customerThe customer began cursing and becoming aggressiveOur field agent then left feeling for his safetyThe countertops were installed and we have pictures confirming they were beautiful customer
paid and was satisfiedWe will consider a partial refund because the countertops needed to be resealed according to the customerWe were unable to complete this due to the aggressive nature of the customer.

I am rejecting this response because: 1. There was no cussing at or aggression toward the field representative. He was worried about his safety from a year old woman?????? 2. The field representative admitted that the reason the stains appeared was due to the fact that the countertops were not adequately sealed in the first place. His recommendation was to remove the stains and reseal correctly. 3. The work did not get completed the last time the field representative was at my house, he did not even have all the tools, equipment or materials necessary to finish the repair. 4. Representative was to be at my house at 2:PM and showed up at 8:PMtotally unprepared to perform the necessary work. 5. Representative was originally notified that the stains appeared on or before 11/7/2017. Representative has repeatedly not shown up or postponed work several times. 6. The stains were not on the countertops at the time of installation but after continual use cooking and cleaning the stains appeared and would not go away All the broken edges were not discovered until removal of the refrigerator and stove to get ready for a new floor. 7. The field representative was told the last day at my house that he needed to either fix all these problems or just refund the purchase price for inferior workmanship. He stated that he would consider the total refund