Sean is very experienced, thorough, and works well with clients I have used him many times for home inspections and will continue to recommend him to my clients
Sorry for the delay in responding to the complaint from a previous customer of mine that I did an inspection last year, July 27, 2015.
I have never yet received a complaint to the Revdex.com in all of my years of membershipI somehow over looked that this is something that I need to respond to
As you should have been aware I called in last week and talked with Tom, the branch manager or supervisor of your office to get a better understanding that I need to respond to the complaintHe was kind enough to give me an extension
I would like to start off with response to both MsY*** & MrH*** that I felt that they were very pleased with my services when I concluded after the inspectionI even came back to an did a no charge re-inspection because the gas was off a time of the original inspection for them
I then followed up with a courtesy call that I provide for all of my clients to check back with them two days later to find out if there is any other questions that may haveIf I can remember since it has been over one year since the inspection that they were appreciative of my call and they did not have any other questionsThis call is to follow up and see if I can answer any other questions or concerns that they may have after the time spent at the property
I would like to point out that I do not recall voiding or ignoring any phone callsI honestly don’t recall receiving any calls regarding their concerns on asbestos or gas issuesThis is not the kind of business I have ran over years I also never received any emails or letter by mail
After reviewing the report, I do not see any comments that I made about asbestos in the closets or ventsI however did identify that the duct suppling air flow to the house from the HVAC unit that the ducts may contain asbestos type material and one may consult with an abatement expert if desiredI explained to the clients which I do on every inspection that there are three areas in a house build before that may contain asbestos type material, duct work in the attic, vent piping called transite which is clay material and popcorn or acoustic type ceilings We also let clients know in our standard residential inspection agreement that we do not do any environmental evaluations regarding the presence of asbestos
As far as gas is concerned, when we did the original inspection the gas was off to the hot water heater and furnace. When I came back to do a courtesy re-inspection, only the hot water heater was turned on so I was only able to re-inspect all of the fixtures within the house to make sure that hot water was presentIt was noted in the addendum that I send out to all parties after the re-inspection that was done on the 1st of August that the furnace was not tested because the gas was still off to the unit and to still have it rechecked by seller as soon as possible before the close of escrow or contingency period
I would like Phanita and Matei give me a call at their soonest convenienceAgain I never want void or ignore my clientsThis is not the way I do businessI pride myself on good communication with the clients because this is something that goes with looking after their investment
S*** ** ***
Precision Inspection Srvc, Inc
We paid for a home inspection and was given a report that helped us to decide to purchase the homeWithin a month we found problems that should have been noticed via the inspectionsClearly visible asbestos (very obvious to a trained inspector) in the closet and the ventsThere were issues with the gas as well as the ACThere were other problems but these would not have been detected by a home inspection of the type we paid forHowever the asbestos and gas leak were and should have been detectedif we had known about them than we would have negotiated these problems before purchaseNo one would willingly move two small children into a home with a gas leak and asbestos without trying to get them fixed and removed! Have tried to contact the inspector and he just ignores usIncredibly disappointed and shocked at his work and lack of response/caring
Sean is very experienced, thorough, and works well with clients I have used him many times for home inspections and will continue to recommend him to my clients
Sorry for the delay in responding to the complaint from a previous customer of mine that I did an inspection last year, July 27, 2015.
I have never yet received a complaint to the Revdex.com in all of my years of membershipI somehow over looked that this is something that I need to respond to
As you should have been aware I called in last week and talked with Tom, the branch manager or supervisor of your office to get a better understanding that I need to respond to the complaintHe was kind enough to give me an extension
I would like to start off with response to both MsY*** & MrH*** that I felt that they were very pleased with my services when I concluded after the inspectionI even came back to an did a no charge re-inspection because the gas was off a time of the original inspection for them
I then followed up with a courtesy call that I provide for all of my clients to check back with them two days later to find out if there is any other questions that may haveIf I can remember since it has been over one year since the inspection that they were appreciative of my call and they did not have any other questionsThis call is to follow up and see if I can answer any other questions or concerns that they may have after the time spent at the property
I would like to point out that I do not recall voiding or ignoring any phone callsI honestly don’t recall receiving any calls regarding their concerns on asbestos or gas issuesThis is not the kind of business I have ran over years I also never received any emails or letter by mail
After reviewing the report, I do not see any comments that I made about asbestos in the closets or ventsI however did identify that the duct suppling air flow to the house from the HVAC unit that the ducts may contain asbestos type material and one may consult with an abatement expert if desiredI explained to the clients which I do on every inspection that there are three areas in a house build before that may contain asbestos type material, duct work in the attic, vent piping called transite which is clay material and popcorn or acoustic type ceilings We also let clients know in our standard residential inspection agreement that we do not do any environmental evaluations regarding the presence of asbestos
As far as gas is concerned, when we did the original inspection the gas was off to the hot water heater and furnace. When I came back to do a courtesy re-inspection, only the hot water heater was turned on so I was only able to re-inspect all of the fixtures within the house to make sure that hot water was presentIt was noted in the addendum that I send out to all parties after the re-inspection that was done on the 1st of August that the furnace was not tested because the gas was still off to the unit and to still have it rechecked by seller as soon as possible before the close of escrow or contingency period
I would like Phanita and Matei give me a call at their soonest convenienceAgain I never want void or ignore my clientsThis is not the way I do businessI pride myself on good communication with the clients because this is something that goes with looking after their investment
S*** ** ***
Precision Inspection Srvc, Inc
We paid for a home inspection and was given a report that helped us to decide to purchase the homeWithin a month we found problems that should have been noticed via the inspectionsClearly visible asbestos (very obvious to a trained inspector) in the closet and the ventsThere were issues with the gas as well as the ACThere were other problems but these would not have been detected by a home inspection of the type we paid forHowever the asbestos and gas leak were and should have been detectedif we had known about them than we would have negotiated these problems before purchaseNo one would willingly move two small children into a home with a gas leak and asbestos without trying to get them fixed and removed! Have tried to contact the inspector and he just ignores usIncredibly disappointed and shocked at his work and lack of response/caring