Precision Landscape Services

Review: [redacted] is the owner of Precision Lawn & Landscape and one of his employees hit my parked truck while snowplowing. I called Mr. [redacted] several times explaining the situation and he was very rude and rushed to get off the phone. All I was trying to do was get his insurance information because the driver said he didn't have it at the time and get things taken care of in as timely manner. Days go past and Mr. [redacted] still avoids the situation and doesn't want to cooperate with me nor return my phone calls. That's not the proper way to run a business especially if you're the owner and you're worker admitted to hitting my truck. Eventually he gave me his information and the problem is being taken care of. Of course when I spoke to his insurance company Mr. [redacted] never filed a claim even after days went by and I don't think he had the intentions to. I would just like the Revdex.com as well as customers who receive service from this company to be aware of the lack of responsibility & communication this owner has and failed to take part in and if it happened to me it could happen to anyone.Desired Settlement: Repairs are being taken care of now.

Business

Response:

My driver had hit this person's vehicle during the major storm we had on Dec 28th, 2015. The incident occurred around 11:00at night. My driver did not look in the glove box at first to find the insurance card which was in the vehicle, so he had called me and I let him know where to find it. He then provided this information to the police officer. Prior to finding the card my driver had given my personal number to the complainant. This person then called me three times at 11:00pm while I was trying to get the 2 hours of sleep I was going to get that night. I told him that I would like to interview my driver about the situation to find out the details and I would then report to the insurance company. He called again in the morning right away while I was in the middle of working a 22 hour shift, and I told him again I would talk to my driver as soon as I could and would have it reported by the morning of Dec 30, 2015. On the morning of Dec. 30th I finally had the opportunity to interview my driver and concluded that it was indeed our fault and then proceeded to call United Fire Group (my insurance carrier) to report my findings. They had told me they already received a call from Michael (they had my insurance info the whole time) and asked me if I accept fault, at which time I did. They informed me they would process the claim. As noted in the complaint the repairs are paid for, resolved less that 36 hours after the incident. I handled the situation the best and quickest I could considering the work environment I was involved in during that time. I am not only the owner, but the only office personnel and full time field duties during snow storms. I do not think that a 36 hour turn around is unprofessional by any means.

Consumer

Response: