Precision Landscape

Recently Precision completed my spring clean up and mulching The did a great job and went beyond what I had asked them to do My property looks great and Daniel is so anxious to do what ever it takes to please Great job, I am proud of the work you did

Extremely positive experience working with Precision Landscape Professionalism and reasonable rates for quality work Isn't that what we are looking for? I will continue to have additional yard work completed with this company due to the professionalism on the part of the owner

I will try to address each statement in this patient's letter although it was difficult to decipherThispatient first came to us in September of When she called to make the appointment, she statedshe was referred by other employees from [redacted] who are patients of oursWhile it is true we saidwe would file her insurance, we would never tell a patient we were a participating provider if we werenotAt the time we were a participant of only one dental plan and it was not her planThe employeesfrom [redacted] that come to our office know that we are not a participating providerIt is our policy togive patients a copy of their treatment plan with feesIt is also our policy, as it is for most offices, forpatients to pay their deductible and co-pays at the time of appointmentTypically these charges do notapply to preventive, which was patient's first appointment, so contrary to her statement, she did notpay anything the first appointmentHer second appointment totaled 800.00, her co-pay and deductiblewould have been approximately for that day but she only paid Her third appointment copayshould have been approximately but again she only paid It was at this appointmentthat our office made an error in a codeBut contrary to what patient has stated we did not charge for aroot canal, as she did not have one doneThe discrepancy lay in the fact that we inadvertently selectedthe code for a procedure that involves or more teeth when it should have been the code that involves1- teethThis error only reduced bill by We did not know of this error for a very long timebecause patient had given us incorrect insurance information and the claims were going to wrongaddressWe were not paid for first claim until June of 2014, almost a year laterIn the meantime, thispatient had a large outstanding balance, which we explained would not be covered 100% by insurance.Even if we had been in network, patient would still have had a portion to pay out of pocket but shemade only one more payment in September before we sent her a delinquent account letter andthen ultimately sent her account to collectionsPatient called our office on 6/3/to complain aboutbill, was very argumentative and kept saying that [redacted] told her we were wrong, I tried asking herwho she spoke with at [redacted] that gave her this information but she wouldn't let me get a word in,then hung up on meI then called [redacted] and spoke to ***, explained the situation to her, and shesaid there were no notes regarding patient's conversation but that she would look at claims to seewhere the problem was, this is when l found out about discrepancy in codeShe said other than this,everything is correct and has been paid and that information that patient received saying that sheshould only have had to pay out of pocket is not correctI refiled claim with correct code anddeducted the difference from patient's accountI then called and left message for patient,explaining what had transpiredI told her since this corrected claim is years old, insurance may not payon it, and if that was the case, we would write off amount of that procedure (200.00)Patient calledback and wanted me to talk to Dr [redacted] and have him write off more of remaining balance because wewere too expensive and had scammed her and lied, etcI told her we did none of those things but that Iwould talk to Dr***Per Dr***, I called patient back and told her that after we received aresponse from insurance company for this one charge we would adjust her account accordingly, but theremaining balance would stand as isPatient also claims that she did not know we had referred heraccount to collection until weeks ago, but her account was turned over in November 2014, and thiswas after she had received numerous statements and a delinquent letter from our office.Sincerely, [redacted] ***, Office Manager

I have used Precision twice now and have had a great experience both timesThe owner is very fair and services/supplies are very reasonably pricedThe work is well done and the finished product looks greatI will use the service again and highly recommend it

Precision Landscaping is a young growing company based in Marion. The owner, Dillon S has an educational background in business and offers good value and guaranteed satisfaction, and believes in rewarding his employees for their hard work and pays them considerably more than minimum wage. Some of my new plantings didn't make it through this last harsh winter, and he has replaced them even though some of them did come up again but came back too small.

Extremely positive experience working with Precision Landscape. Professionalism and reasonable rates for quality work. Isn't that what we are looking for? I will continue to have additional yard work completed with this company due to the professionalism on the part of the owner.

Initial Business Response /* (1000, 6, 2017/06/14) */
Contact Name and Title: [redacted], Ecommerce Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doitbest.com
Customer issue:
Unacceptable delay of order delivery and inability to contact our customer service department.
Regarding...

delivery delay:
Customer chose a store location which unfortunately opted out of our Ship-to-Store program the same week items were ordered. This is very unusual, and systems were not in place to detect and handle such an occurrence. Until this complaint was lodged, we were unaware of the order's incomplete status.
Regarding attempts to contact our customer service department:
- We have confirmed that our toll-free number does work from customer's state, so we are not certain why customer was unable to connect. (It is possible that a short-term outage of our long distance service which took place on May 17 and 18 was the cause.)
- We are working with our IT department to refine the spam filtering which may have prevented customer's inquiry from making it to our customer service department.
Resolution:
Customer's credit card has been refunded for the full amount. Additionally, the items originally ordered are being delivered to the customer's home address free of charge, along with our sincere apologies for the difficult situation that the customer encountered as a result of this order.
(Attached files are proof of Visa refund, and the email sent to customer.)
Initial Consumer Rebuttal /* (2000, 8, 2017/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This writer was contacted by [redacted] by email, apologizing for what happened. Mr. [redacted] stated in the email that he would refund this writer's credit card the total amount of the original order, and also ship the items directly to this writer's residence free of charge. Mr. [redacted] also offered some explanations as to why things occurred as they did.
This writer's intended outcome was to be refunded and/or receive the items at a severely discounted rate. Mr. [redacted] did have the entire amount of the original order refunded and the items sent free of charge. The items were received in the mail today, 6/15/17, in good condition. Mr. [redacted] is to be commended for his prompt and courteous handling of this case.

Recently Precision completed my spring clean up and mulching. The did a great job and went beyond what I had asked them to do. My property looks great and Daniel is so anxious to do what ever it takes to please. Great job, I am proud of the work you did.

To Whom It May Concern: The check has been cut for $2,625 to BMO Harris to cancel Mr. [redacted] service contract. It will be in the mail no later than Tuesday March 8, 2016.  I truly apologize to Mr. [redacted] and also to the Revdex.com for having to get involved in this process at my dealership. I can...

assure you that it will not happen again and the employees involved are facing disciplanary action. Please contact me directly with any questions. Thank you. [redacted]

The dealership is required to send this letter to a consumer if their credit was pulled and we were not able to make a deal with the consumer. Though I definitely see the consumers frustration in receiving this letter we are only following the guidelines that are put on us as a dealer to stay...

compliant. I have attached the guidelines that explains that these letters must be sent out. It clearly states that we as a spot delivery dealer in our state need to send these Adverse Action Letters to the consumer. Please contact me with any questions.
Sincerely,
Rich D[redacted]
General Manager
Coulter Nissan ###-###-#### or [redacted]@coulternissan.com