Brown Plumbing installed the plumbing in my house in so I called them when I had a water heater failing to light in November The service man did a terrible job of troubleshooting the problem, assuming it was a bad ignitor Making that assumption that was the only part he brought to the house After making the repair he came upstairs to tell me that wasn't the problem and he'd have to go back to the shop to get another part About minutes later he arrives with a gas valve to replace Once that was replaced I had a working water heater again I asked if he put the old ignitor back in, which he hadn't, claiming it was going to fail eventually anyway and it would be more of an expense to put the old one back I told him I didn't want to pay for parts that weren't bad He said he would talk to his supervisor about it I finally got the bill on 5-2-with an invoice date of 12-2- They charged me full amount for the ignitor and gas valve and charged me labor for both, for a total of just shy of $ A couple hundred more could have bought me a new installed water heater Terrible service, terrible troubleshooting, terrible craftsmanship
Brown Plumbing installed the plumbing in my house in 2008 so I called them when I had a water heater failing to light in November 2015. The service man did a terrible job of troubleshooting the problem, assuming it was a bad ignitor. Making that assumption that was the only part he brought to the house. After making the repair he came upstairs to tell me that wasn't the problem and he'd have to go back to the shop to get another part. About 45 minutes later he arrives with a gas valve to replace. Once that was replaced I had a working water heater again. I asked if he put the old ignitor back in, which he hadn't, claiming it was going to fail eventually anyway and it would be more of an expense to put the old one back. I told him I didn't want to pay for parts that weren't bad. He said he would talk to his supervisor about it.
I finally got the bill on 5-2-2016 with an invoice date of 12-2-2015. They charged me full amount for the ignitor and gas valve and charged me labor for both, for a total of just shy of $500. A couple hundred more could have bought me a new installed water heater. Terrible service, terrible troubleshooting, terrible craftsmanship.
Brown Plumbing installed the plumbing in my house in so I called them when I had a water heater failing to light in November The service man did a terrible job of troubleshooting the problem, assuming it was a bad ignitor Making that assumption that was the only part he brought to the house After making the repair he came upstairs to tell me that wasn't the problem and he'd have to go back to the shop to get another part About minutes later he arrives with a gas valve to replace Once that was replaced I had a working water heater again I asked if he put the old ignitor back in, which he hadn't, claiming it was going to fail eventually anyway and it would be more of an expense to put the old one back I told him I didn't want to pay for parts that weren't bad He said he would talk to his supervisor about it I finally got the bill on 5-2-with an invoice date of 12-2- They charged me full amount for the ignitor and gas valve and charged me labor for both, for a total of just shy of $ A couple hundred more could have bought me a new installed water heater Terrible service, terrible troubleshooting, terrible craftsmanship
Brown Plumbing installed the plumbing in my house in 2008 so I called them when I had a water heater failing to light in November 2015. The service man did a terrible job of troubleshooting the problem, assuming it was a bad ignitor. Making that assumption that was the only part he brought to the house. After making the repair he came upstairs to tell me that wasn't the problem and he'd have to go back to the shop to get another part. About 45 minutes later he arrives with a gas valve to replace. Once that was replaced I had a working water heater again. I asked if he put the old ignitor back in, which he hadn't, claiming it was going to fail eventually anyway and it would be more of an expense to put the old one back. I told him I didn't want to pay for parts that weren't bad. He said he would talk to his supervisor about it.
I finally got the bill on 5-2-2016 with an invoice date of 12-2-2015. They charged me full amount for the ignitor and gas valve and charged me labor for both, for a total of just shy of $500. A couple hundred more could have bought me a new installed water heater. Terrible service, terrible troubleshooting, terrible craftsmanship.