Precision Mini Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]To Whom It May Concern, The statement given by Precision Movers in their document, “The customer wascharged the additional $as part of the deposit required when moving longdistance%of the balance must be paid before shipping for deliveryThebreakdown of the move was explained to [redacted] over the phone which wasfollowed by an email confirmation of the balance including an invoice with thebreakdown and showing complete deposit provided to our company which was brokenup into two payments: $and $(amount in question)” is completelyfalse Precision Movers made us aware of the deposit which would be due at the time of pickup,$2,500.00, which was paid in full by ***The $1,that was charged tothe [redacted] during the time the company had our belongings was never discussed viaphone or e-mail prior to the chargeIf we had not looked over our accountstatement the $1,charge would have not been noticedOnce the charge wasverified through electronic statement Precision Movers was notified immediately.We received an e-mail stating that the charge was made; there was nointerpretation regarding the charge at that timeOnce we were able to get intouch with [redacted] we were told that the extra charge of $1,wasfor an unknown “handling fee”According to the original contract through thebroker all handling fees were included in the original quoteWhen [redacted] was asked about said handling fee he claimed the fee was an added depositwhich was never discussed nor agreed uponWe have obtained several recordedphone calls to [redacted] who goes around in circles in regards to thecharge in question I have attached a breakdown of the charges as well as the one included inPrecision Movers’ documents that were never included in our paperwork ore-mailed to us which DO NOT include the$1,that was fraudulently charged to our ***I have also included the$2,deposit receipt that was paid to the movers at the time of pickupalong with the original contract received from the broker at the time servicewas set upI also included the missing e-mails that were not included with theone Precision Movers included with their documents Precision Movers also charged us for weight that was never recorded and refuses to send aweight ticket for the items in questionDue to this discrepancy we were unableto give the US Navy household goods department accurate documentation which hascost us money out of pocket due to inaccurate weight tickets Please feel free to contact me with any further questions or to obtain the recordedphone conversations with information that was not documented[redacted] & [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I am currently trying to help *** *** get a repair estimate for her items so that we can continue her claimWe are working together to try and get this resolvedI told her that the people she was dealing with do not seem to be acting reasonably and that I would do my best to help resolve that situationWe are only asking for one estimate at this time even though three are requiredThe goal is to get this done as quickly as possible at this point I promised *** *** that I will do all I can to assist, and will continue to do so

At this time, I have been contacted directly by Precision Mini Storage regarding complaint ID ***, however my complaint has NOT been resolved because:
The company's customer service representative , *** ***, has been attempting to resolve the issue by contacting the furniture repair companyI, however, have not heard anything from the moving company in several weeks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer states that we are refusing to continue with her claim because the estimates are not on company letter heads The claim form clearly states that we must receive an original repair estimate
The customer does not want to pay for estimates because there is no reimbursement
for it, so she sent pictures and received the estimates via email, and because they are via email, obtaining an original is the problem. Instead denying the claim completely, we are still waiting for the estimatesthe customer states that she cannot reach us via email, however she is the only one having this issueWe have attached a copy of the claim form so that you can see what documentation is needed for this we are more than willing to complete the process, but the original repair estimate is necessaryAlso, it is required that she obtain three, but we are accepting only one as a courtesy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am able to contact the company via [redacted] email alone. The fact that I have a means of communicating with them, now, does not negate the additional requirements the company has requested in order to process the claim (the estimate on letterhead) and subsequently does not resolve my complaint.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]To Whom It May Concern,            The statement given by Precision Movers in their document, “The customer wascharged the additional $1000 as part of the deposit required when moving longdistance. %50 of the balance must be paid before shipping for delivery. Thebreakdown of the move was explained to [redacted] over the phone which wasfollowed by an email confirmation of the balance including an invoice with thebreakdown and showing complete deposit provided to our company which was brokenup into two payments: $2500 and $1000 (amount in question)” is completelyfalse.             Precision Movers made us aware of the deposit which would be due at the time of pickup,$2,500.00, which was paid in full by [redacted]. The $1,000.00 that was charged tothe [redacted] during the time the company had our belongings was never discussed viaphone or e-mail prior to the charge. If we had not looked over our accountstatement the $1,000.00 charge would have not been noticed. Once the charge wasverified through electronic statement Precision Movers was notified immediately.We received an e-mail stating that the charge was made; there was nointerpretation regarding the charge at that time. Once we were able to get intouch with [redacted] we were told that the extra charge of $1,000.00 wasfor an unknown “handling fee”. According to the original contract through thebroker all handling fees were included in the original quote. When [redacted]
[redacted] was asked about said handling fee he claimed the fee was an added depositwhich was never discussed nor agreed upon. We have obtained several recordedphone calls to [redacted] who goes around in circles in regards to thecharge in question.             I have attached a breakdown of the charges as well as the one included inPrecision Movers’ documents that were never included in our paperwork ore-mailed to us  which DO NOT include the$1,000.00 that was fraudulently charged to our [redacted]. I have also included the$2,500.00 deposit receipt that was paid to the movers at the time of pickupalong with the original contract received from the broker at the time servicewas set up. I also included the missing e-mails that were not included with theone Precision Movers included with their documents.             Precision Movers also charged us for weight that was never recorded and refuses to send aweight ticket for the items in question. Due to this discrepancy we were unableto give the US Navy household goods department accurate documentation which hascost us money out of pocket due to inaccurate weight tickets.             Please feel free to contact me with any further questions or to obtain the recordedphone conversations with information that was not documented.[redacted] & [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Precision Moving misrepresented their costs and schedule. They said my belongings would be picked up on Monday morning 9/** and mostly likely arrive on Thursday of that week and no later than Friday. They arrived on Monday afternoon with a full truck that had to be partly unloaded in a storage facility. The crew told me that I had not been on their schedule until they had received a call that morning. They did not unload enough of their truck to accommodate my belongings because the space estimate was incorrect. Although I had correctly listed my furniture and had explicitly hired them to pack boxes, including 3 wardrobe boxes and 8 smaller boxes which they knew to bring because I was being charged for the materials as well as the labor, my space estimate was radically incorrect. The driver told me that my listed furniture alone would have exceeded the space estimate; the boxes pushed it far over. My quoted price was $1,658. I was forced to pay $2,739. Although I was told my belongings would be packed and leave from Pittsburgh on Monday, the packing did not start until Tuesday morning, after which the first truck departed with only some of my belongings. A second truck was sent on Wednesday to pick up the rest. The two trucks were supposedly to meet up in transit and transfer all of my belongings into one. When a truck arrived Saturday evening (not Friday as I had been told), it contained only those of my belongings from the Wednesday truck. I was assured that as soon as the rest was located, it would be rushed to my destination. After I called repeatedly on Sunday, Monday and Tuesday, the second truck was finally sent on Wednesday. I had already paid for everything, so the company felt no need to juggle their schedule to accommodate for their multiple errors. In addition to schedule and cost problems, they also damaged several of my belongings including: a granite table top (shattered), lampshade (crushed), 2 stacking shelves (broken), coffee table (gouged), and night table (leg snapped off). I did not plan adequately for this level of incompetence, and so the $.60/lb per article insurance is largely worthless. But I do question how the granite table top mysteriously disappeared. I literally watched it shatter in Pittsburgh. I told the movers to pack it up and deliver it with everything else, and I would deal with insurance claims later. The evidence of their damage did not arrive at the destination. I am not suggesting this company is criminal, just criminally incompetent. I suspect their mistreatment of me was perfectly legal, although not ethical. I chose this company for two reasons: great price and fast schedule. Had they represented either accurately, I would have contracted with a different company.Desired Settlement: I would love to have some of my money back.

Business

Response:

Dear [redacted],

First we have never received notification of this complaint, we were updated by a customer who checked our reviews on line. No email notification was ever received by our company, which is what resulted in the case to be closed initially.

To address the issues stated by the customer, I will outline the facts and explain how the situation arose and our attempts to satisfy the customer.

The date in which we picked up the move is inaccurate. We performed this pickup on 8/**/2013. When the movers arrived, we made sure that we made space for the customer’s belongings. Per the estimate (see attached) he only had 286 cubic feet to be moved based on the inventory provided, this is considered a small job. When the movers arrived, the customer had 30 additional items on top of the estimate. At no time before pickup did the customer indicate there was a change in the inventory, so the movers did not have enough space for the additional items.

Due to the additional items that had to be picked up, his priced increased to $2739.00, which he was provided a revised estimate for, and informed of and agreed to the price before the movers proceeded to do anything. Since the customer agreed to pay the additional money for the additional items and packing services per his request, we dispatched a second truck to the area to complete the pickup of the additional items. The second truck arrived the very next day despite the short notice of knowing a second truck was needed to complete the pickup. We changed our entire schedule to accommodate this. The customer received delivery 4 days after the initial pick up and the second delivery 5 days after the first delivery. Based on the time frame of 0-7 business days for delivery, he received his entire shipment on time.

Please also note that we did not charge the customer for additional packing for the additional items that he added to the move. The customer ended up having an additional 179 cubic feet.

The customer was told to give our office a call after the final delivery to report any damages that may have occurred to his shipment. To date, there have been no emails, no calls or letters indicating that there has been damage to his shipment. If [redacted] would like to file a claim for reimbursement for the damaged items, he is still within the time frame to do so and should contact out office directly. If necessary, we will give him an extension to file a claim for the damaged items, although the time frame to file a claim is 9 months after receipt of delivery.

Please see the attached documents for the customer regarding this move supporting the facts of the move, the details of the price and what the customer originally provided to the sales representative over the phone. We will be more than happy to help the customer in any way that we can. Please have the customer contact us directly for any assistance that may be needed.

Thank you,

Precision Mini Storage & Moving, Inc.

Business

Response:

The customer is not going to find our response satisfactory because our only response is that the customer file a claim for the damaged items Which he is refusing to do. He has already stated that his requests will not be met and to close the complaint as unresolved. Unfortunately our response will remain the same. If he chooses to file a claim, please contact the office for a form to be sent. Until the customer is willing to cooperate, there will be no satisfaction whatsoever for him.

Review: I moved from [redacted] to [redacted], I hired Precision Mini Storage to complete the move. When my furniture and belongings were finally delivered on 12/**/13, several pieces were damaged and some were broken beyond repair. I submitted a notarized claim for the damages in February 2014. I received no response from them for several weeks. The company at that point requested an estimate from a furniture repair shop to complete the claim. I then had a furniture repair shop send me estimates , which I forwarded to the moving company. I then heard nothing from the company for several months. When I reached out to them they stated that they needed estimates on company letterhead. The furniture repair company attempted to email the estimates directly to the moving company, but ( as I had repeatedly experienced previously) was unable to email the company directly. I tried to speak directly with "[redacted]" ( who I was now being informed was [redacted]) he was insistent that the estimates be submitted on a company letterhead, even though I pointed out that this was not specified in the instructions for claims submission. They are now refusing to complete my claim for damages.Desired Settlement: I want Precision Mini Storage to pay for the damage and destruction of my belongings and property that they moved from [redacted] to [redacted].

Business

Response:

The customer states that we are refusing to continue with her claim because the estimates are not on company letter heads. The claim form clearly states that we must receive an original repair estimate.

The customer does not want to pay for estimates because there is no reimbursement for it, so she sent pictures and received the estimates via email, and because they are via email, obtaining an original is the problem. Instead denying the claim completely, we are still waiting for the estimates. the customer states that she cannot reach us via email, however she is the only one having this issue. We have attached a copy of the claim form so that you can see what documentation is needed for this. we are more than willing to complete the process, but the original repair estimate is necessary. Also, it is required that she obtain three, but we are accepting only one as a courtesy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am able to contact the company via [redacted] email alone. The fact that I have a means of communicating with them, now, does not negate the additional requirements the company has requested in order to process the claim (the estimate on letterhead) and subsequently does not resolve my complaint.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am currently trying to help [redacted] get a repair estimate for her items so that we can continue her claim. We are working together to try and get this resolved. I told her that the people she was dealing with do not seem to be acting reasonably and that I would do my best to help resolve that situation. We are only asking for one estimate at this time even though three are required. The goal is to get this done as quickly as possible at this point. I promised [redacted] that I will do all I can to assist, and will continue to do so.

Consumer

Response:

At this time, I have been contacted directly by Precision Mini Storage regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The company's customer service representative , [redacted], has been attempting to resolve the issue by contacting the furniture repair company. I, however, have not heard anything from the moving company in several weeks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Precision Movers were hired by my family to process a military move. The negotiated price was much lower than the amount we had to pay on the day of delivery. Precision Movers also charged my credit card for $1,000 without authorization for a fee that was stated as included on the contract. My family was charged for a weight of 10,200 pounds, but when we received the weight ticket upon delivery it stated the weight as being 9,250 pounds.Desired Settlement: I would like Precision Movers to refund my family for all of the charges that were either not discussed or agreed to and for the overpayment listed on the weight ticket.

Business

Response:

The customer was charged the additional $1000 as part of the deposit required when moving long distance. %50 of the balance must be paid before shipping for delivery. The breakdown of the move was explained to [redacted] over the phone which was followed by an email confirmation of the balance including an invoice with the breakdown and showing complete deposit provided to our company which was broken up into two payments: $2500 and $1000 (amount in question)The breakdown of the charges are listed in the attached invoice.This breakdown was provided to the customer on two separate occasions. If there are any further questions regarding this, please contact our office. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]To Whom It May Concern, The statement given by Precision Movers in their document, “The customer wascharged the additional $1000 as part of the deposit required when moving longdistance. %50 of the balance must be paid before shipping for delivery. Thebreakdown of the move was explained to [redacted] over the phone which wasfollowed by an email confirmation of the balance including an invoice with thebreakdown and showing complete deposit provided to our company which was brokenup into two payments: $2500 and $1000 (amount in question)” is completelyfalse. Precision Movers made us aware of the deposit which would be due at the time of pickup,$2,500.00, which was paid in full by [redacted]. The $1,000.00 that was charged tothe [redacted] during the time the company had our belongings was never discussed viaphone or e-mail prior to the charge. If we had not looked over our accountstatement the $1,000.00 charge would have not been noticed. Once the charge wasverified through electronic statement Precision Movers was notified immediately.We received an e-mail stating that the charge was made; there was nointerpretation regarding the charge at that time. Once we were able to get intouch with [redacted] we were told that the extra charge of $1,000.00 wasfor an unknown “handling fee”. According to the original contract through thebroker all handling fees were included in the original quote. When [redacted] was asked about said handling fee he claimed the fee was an added depositwhich was never discussed nor agreed upon. We have obtained several recordedphone calls to [redacted] who goes around in circles in regards to thecharge in question. I have attached a breakdown of the charges as well as the one included inPrecision Movers’ documents that were never included in our paperwork ore-mailed to us which DO NOT include the$1,000.00 that was fraudulently charged to our [redacted]. I have also included the$2,500.00 deposit receipt that was paid to the movers at the time of pickupalong with the original contract received from the broker at the time servicewas set up. I also included the missing e-mails that were not included with theone Precision Movers included with their documents. Precision Movers also charged us for weight that was never recorded and refuses to send aweight ticket for the items in question. Due to this discrepancy we were unableto give the US Navy household goods department accurate documentation which hascost us money out of pocket due to inaccurate weight tickets. Please feel free to contact me with any further questions or to obtain the recordedphone conversations with information that was not documented.[redacted] & [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern: The customer said that we have neglected to include information in our response to him. However, all attachments in regards to this case have been submitted. The $1000 which the customer claims was not deducted from his balance was in fact counted towards the balance, and there is email confirmation of this which was a direct response to an email he sent to our office, time and date stamped. To address the issues of the handling fee, that fee was to load and unload the items from storage. First this charge was added to the account because the customer stated he was ready for delivery and was confirmed to be loaded to go to Texas. Afterwards when the items were already loaded, he called back and stated that he was not ready for delivery. The initial charge for this based on the size of the load was $1,000. After discussion with Sam on the telephone, they agreed to $660.00 for the unloading and unlading. The difference from this fee was then applied to the remainder of the move. The invoice and emails support this fact. The customer states that there were missing emails, but there are no missing emails from the customer. The issues that were brought up by the customer, were answered with the proof that we did provide information requested via email. The card was not fraudulently charged and the weight was properly recorded. Attached is the weight slip for the move that was done. Please let us know if there are any more questions, or if more information is needed. Thank you, Stephanie P[redacted] Stephanie P[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseTo Whom It May Concern, The $1,000 being disputed was never agreed upon through email, phone call, or authorization. Precision Movers stated in their response that this charge was made to cover a deposit, but now is stating it was for a loading fee. The contract stated there was to be no handling fee as well as storage fee. I contacted Precision Movers once a move in date was set and delivery was to be made. It took Precision Movers over two weeks to return our belongings. When contacting Precision Movers on this matter they would always assure us that our belongings would arrive in 2 to 3 business days, which never occurred. The weight ticket provided upon delivery was understated by 1,000 pounds. When Sam D[redacted] was contacted on this matter he told us that our lawn mower was weighed separately and would provide a second weight ticket, this never happened. I have disputed the charge with my credit card company and they have also come to the conclusion that Precision Movers fraudulently charged my card and refunded me the $1,000 in question. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,