Precision Painting

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12205301, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.From: [redacted] < [redacted] >Date: Fri, Jul 14, at 8:PMSubject: complaint filed against Dwyer construstionTo: [email protected] Revdex.com,My name is [redacted] and I contacted you on 06/13/regarding a complaint I wanted to file against Dwyer Construction for foundation work done on my home.This email is to update the status on this complaintAfter speaking with the owner of the company Dave Jacob on 06/13/though he stated that my original warrenty was with Dwyer Concrete (a company he purchased and renamed Dwyer Construction ) he would agree to send out Wes M***, a manager in the Lexington area to look at the foundation issues I am having.MrM [redacted] arrived promptly at my home on 06/21/to look at the cracks in my foundationHe took pictures and said he would let MrJacob see them and get back with meMrM [redacted] called me days later and stated MrJacob agreed there was an issue and would agree to send out a crew to drive the supports down deeper as it is customary to place them feet in the ground in LexingtonDwyer has already done this times prior and my foundation still movesPlus I was ask to sign a waiver releasing Dwyer of any further obligation on the lifetime warrenty I was promised when I purchased the workI have had a third party come in ( [redacted] ) to give me an estimate on fixing the corner of my home in questionThey put their supports directly under the footer of the houseThe estimate is for $Also while they were here I had them benchmark the side of the house that is in question to monitor the movement of the houseAt present I do know from that benchmarking, Dwyer’s original measurements were off.I made a call to MrM [redacted] a couple of days later to give a counter offer to DwyerI do not want Dwyer to push the support deeperI do not feel that will solve my issue as I have stated before my home continues to move, also Dwyer Construction did the same type of support work to my neighbor [redacted] ’s home and his home continues to move like mineI ask for Dwyer to refund me $of the original $7,so that I can use that to pay [redacted] to fix that corner of the houseIn return I would sign a waiver releasing Dwyer from any further obligationMy offer was rejected by Dave Jacob, owner of Dwyer Construction.I have contacted an attorney, [redacted] , and have been advised to go ahead with [redacted] to repair my homeMy husband and I will be scheduling that work next weekAs it is being done pictures and documentation will be done to find out the true issue of the movementIf it is determined Dwyer’s work is at fault, I will be retaining Ms [redacted] and going forward with this matter legally.I am not sure if anything else can be done in this matter regarding the Revdex.comI do thank you for your time and attention in this matter, and if you feel this information needs to be passed onto Dwyer Construction I have no problem with thatIn my last conversation with Wes M [redacted] I let him know that an agreement was not reached and I would be in touchWhen I find out specific details of my home’s foundation issues and if it is determined that Dwyer is at fault, again I will be pursuing this matter legallyI have enclosed the company in question business address Dwyer Construction Schumcher Park Drive, West Chester, OHPhone # 513-777- Sincerely, [redacted]

***DOCUMENT ATTACHED [redacted] JUL Precision PaintingE15th Ave.Spokane Valley, WA 99037509-270-1560Regarding Revdex.com ID: [redacted] ( [redacted] )Dear [redacted] /Revdex.com Resolutions Consultant,Precision Painting did an outstanding job on [redacted] and [redacted] ***'s home, completely exceeding industry standards Precision Painting followed industry standards, and the contract that was written[redacted] stated we were doing a great job and that they were grateful for our exceptional workHowever, once Precision Painting finished the job and it was time to pay, they changed their tuneOnly a few minor touch up items were left to complete [redacted] made it clear she was unwilling to pay the entire amount unless several extra's were completed and items completely redoneSeveral certified letters were sent between both Precision Painting and the ***'s to resolve the disagreementIn each letter that the ***'s sent to Precision Painting they added additional complaints and accusationsPrecision Painting has been nothing but fair, patient, and understanding with this family in this matterThis is clearly a family that will riot be pleased with Precision Paintings work no matter what is offered to them and unwilling to pay the full remainder of their hillInfact, this family has a significant pattern and history of doing this to several contractors Precision Painting finds it laughable that the ***'s stated in their Revdex.com complaint that ideally they would like Precision Painting to come and finish their job after they have falsely accused him of horrible work, charging them for things that were not completed, and finally of stealing paint from them The fact is that Precision Paintings work is exceptional, this family knows it, and that is why they want him to come back The problem is they don't want to pay for the job and want extra work completed free of charge.In response to the ***'s complaints to the Revdex.com :Precision Painting primed all wallsCeilings were never primedAs the contracts states all walls are to be primed, not ceilingsThe job was completed as stated on the contractPrecision Painting only took paint that belonged to themAll touch up paint was left, and paint that was personally purchased by the ***s was also leftPrecision Painting offered to toudoors, re-caulk the windows they complained about, have a professional company clean windows, and tiled floors This is all minor touwork that could be completed in a dayOne closet was not painted because they had it full of their personal storage items I offered to paint it when I do the touch-upThe one wall they are talking about flashing is from the drywalling and this has been explained to them several timesShelving in the closets was not part of the bidIt is an extra charge if the family wants it painted as they are well aware o( They want it done for free as well as a number of other items.Thank you for your time and attention to this matterPlease contact me with any other concerns or questionsMike B***/ Precision Painting (509)270-

Per ***: Took care of the issue that was in the complaint by the customer on 8/7/All issues should be satisfied

NOT RELIABLEWaited over a month for them to call back regarding a timeline for the work I wanted doneNo call backI contacted them and they told me they could not commit to any timelineThey suggested I might want to look for someone else!!!
I would not recommend them EVER!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please note the complaint was resolvedI will not need your interventionThanks.Regards,
*** ***

Attached is a copy of our response to Mr***'s complaint.July 10, 2017Mr*** *** *** ***Lexington, KY 40517RE: Re-pressure Three (3) Piers at Front Right Corner of the ResidenceOn September 20, 2006, MrSteve W*** with Dwyer Concrete Lifting arrived at *** *** ***,
Lexington, KY and met with MrAdam *** At that appointment, MrW*** sold Mr*** a total of seven (7) steel push piers Four (4) of the piers were located at the back left corner of the house and three (3) of the piers were located on the front right corner of the house On November 13, 2006, Dwyer Concrete Lifting arrived on-site to install the seven (7) steel push piers On November 14, all seven (7) of the piers were installed and the project completed On February 15, 2008, Dwyer Concrete Lifting arrived back on-site to check the pressure of two piers installed in November The piers had lost pressure during this time The piers were re-pressured and Dwyer Concrete Lifting added two (2) additional piers at no cost to Mr*** The two additional piers were added to the left front corner of the house, next to the garage.On November 19, 2012, MrMike M*** with Dwyer Concrete Lifting met with Mr*** to look at the back of the residence this time At that time MrM*** wrote an estimate for seven (7) piers along the back of the residence The estimate stated that the customer would remove the deck boards and Dwyer Concrete Lifting would remove joists as needed and tuckpoint in the working area Dwyer has not performed any work on this residence since 2008.On June 13, 2017, Mrs*** *** contacted The Dwyer Company to notify us that the front right corner of the house had moved again Mrs*** spoke with MrDave Jacob, President of The Dwyer Company On June 21, 2017, MrWesley M***, Regional Manager with The Dwyer Company met Mrs*** to observe the front right corner of her residence MrM*** observed a crack in the working area at the front right corner MrM*** explained to Mrs*** that The Dwyer Company would service her piers at no cost to them While on-site, MrM*** observed the other piers on the left side of the house The other piers looked to be doing what they were designed to do Page #2Adam *** Mrs*** contacted MrM*** back on June 23, 2017, and stated that she had no confidence in Dwyer and that she wanted to go with another Foundation Company Mrs*** asked The Dwyer Company to pay her $2,towards the bill of the other Foundation Company MrM*** told Mrs*** that The Dwyer Company was still willing to come out and re-pressure the three (3) piers on the front right corner of her residence Mrs*** declined to let The Dwyer Company re-pressure the three (3) piers on the front right corner of her residence at no cost to Mrs***.The Dwyer Company’s goal is to be professional and hard working I hope that all parties involved find that our company is willing to stand by our contractual agreement made with our clients Thank You,Wesley M***The Dwyer Company Kentucky Regional ManagerContract StreetSuite 200Lexington, Kentucky

November 17, 2015Revdex.comRE: Mr*** *** ** *** *** *** ** ***Revdex.com ID# ***Dear Revdex.com / MR***The Dwyer Company received your letter of concern regarding tuckpointing the area of your brick where foundation repair was previously completed in March 2013.Let
me begin with my sincere apology for the miscommunicationTwo technicians were given two work orders for October 9, One of the work orders were for your residenceThe proposed repairs punchlist item was scheduled to take an hourThe lead technician phoned the office at their arrival and stated no one was home so they were going to the 2nd job of the day and would return to you after lunchObviously, the crew did not return to your residenceRegardless of the excuse, I did not follow up with you and did not know the service was incompleteIt was not brought to my attention that the punchlist was not completed until I received your letter of concern.I will send our Louisville Production Manager to complete the punchlist as soon as possible (within day) and I will personally follow up with him to confirm the work has been completed.Again, please accept my apologyI look forward to satisfying your concern.Thank you for contacting our office.*** *** Office Manager

[redacted]DOCUMENT ATTACHED[redacted]
JUL 15 2016 Precision Painting14804 E. 15th Ave.Spokane Valley, WA 99037509-270-1560Regarding Revdex.com ID: [redacted] ([redacted])Dear [redacted] /Revdex.com Resolutions Consultant,Precision Painting did an outstanding job on [redacted] and [redacted]'s home, completely exceeding industry...

standards.  Precision Painting followed industry standards, and the contract that was written.[redacted] stated we were doing a great job and that they were grateful for our exceptional work. However, once Precision Painting finished the job and it was time to pay, they changed their tune. Only a few minor touch up items were left to complete. [redacted] made it clear she was unwilling to pay the entire amount unless several extra's were completed and items completely redone. Several certified letters were sent between both Precision Painting and the [redacted]'s to resolve the disagreement. In each letter that the [redacted]'s sent to Precision Painting they added additional complaints and accusations. Precision Painting has been nothing but fair, patient, and understanding with this family in this matter. This is clearly a family that will riot be pleased with Precision Paintings work no matter what is offered to them and unwilling to pay the full remainder of their hill. Infact, this family has a significant pattern and history of doing this to several contractors.
Precision Painting finds it laughable that the [redacted]'s stated in their Revdex.com complaint that ideally they would like Precision Painting to come and finish their job after they have falsely accused him of horrible work, charging them for things that were not completed, and finally of stealing paint from them.   The fact is that Precision Paintings work is exceptional, this family knows it, and that is why they want him to come back.  The problem is they don't want to pay for the job and want extra work completed free of charge.In response to the [redacted]'s complaints to the Revdex.com :1. Precision Painting primed all walls. Ceilings were never primed. As the contracts states all walls are to be primed, not ceilings. The job was completed as stated on the contract.2. Precision Painting only took paint that belonged to them. All touch up paint was left, and paint that was personally purchased by the [redacted]s was also left.3. Precision Painting offered to touch-up doors, re-caulk the windows they complained about, have a professional company clean windows, and tiled floors.  This is all minor touch-up work that could be completed in a day.4. One closet was not painted because they had it full of their personal storage items.  I offered to paint it when I do the touch-up.5. The one wall they are talking about flashing is from the drywalling and this has been explained to them several times.6. Shelving in the closets was not part of the bid. It is an extra charge if the family wants it painted as they are well aware o( They want it done for free as well as a number of other items.Thank you for your time and attention to this matter. Please contact me with any other concerns or questions. Mike B[redacted]/ Precision Painting (509)270-1560

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12205301, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.From: [redacted] <[redacted]>Date: Fri, Jul 14, 2017 at 8:20 PMSubject: complaint filed against Dwyer construstionTo: [email protected] Revdex.com,My name is [redacted] and I contacted you on 06/13/17 regarding a complaint I wanted to file against Dwyer Construction for foundation work done on my home.This email is to update the status on this complaint. After speaking with the owner of the company Dave Jacob on 06/13/17 though he stated that my original warrenty was with Dwyer Concrete (a company he purchased and renamed Dwyer Construction ) he would agree to send out Wes M[redacted], a manager in the Lexington area to look at the foundation issues I am having.Mr. M[redacted] arrived promptly at my home on 06/21/17 to look at the cracks in my foundation. He took pictures and said he would let Mr. Jacob see them and get back with me. Mr. M[redacted] called me 2 days later and stated Mr. Jacob agreed there was an issue and would agree to send out a crew to drive the supports down deeper as it is customary to place them 9 feet in the ground in Lexington. Dwyer has already done this 3 times prior and my foundation still moves. Plus I was ask to sign a waiver releasing Dwyer of any further obligation on the lifetime warrenty I was promised when I purchased the work. I have had a third party come in ([redacted]) to give me an estimate on fixing the corner of my home in question. They put their supports directly under the footer of the house. The estimate is for $3600.00. Also while they were here I had them benchmark the side of the house that is in question to monitor the movement of the house. At present I do know from that benchmarking, Dwyer’s original measurements were off.I made a call to Mr. M[redacted] a couple of days later to give a  counter offer to Dwyer. I do not want Dwyer to push the support deeper. I do not feel that will solve my issue as I have stated before my home continues to move, also Dwyer Construction did the same type of support work to my neighbor [redacted]’s home and his home continues to move like mine. I ask for Dwyer to refund me $2000.00 of the original $7,000.00 so that I can use that to pay [redacted] to fix that corner of the house. In return I would sign a waiver releasing Dwyer from any further obligation. My offer was rejected by Dave Jacob, owner of Dwyer Construction.I have contacted an attorney, [redacted], and have been advised to go ahead with [redacted] to repair my home. My husband and I will be scheduling that work next week. As it is being done pictures and documentation will be done to find out the true issue of the movement. If it is determined Dwyer’s work is at fault, I will be retaining Ms. [redacted] and going forward with this matter legally.I am not sure if anything else can be done in this matter regarding the Revdex.com. I do thank you for your time and attention in this matter, and if you feel this information needs to be passed onto Dwyer Construction I have no problem with that. In my last conversation with Wes M[redacted]  I let him know that an agreement was not reached and I would be in touch. When I find out  specific details of my home’s foundation issues and if it is determined that Dwyer is at fault, again I will be pursuing this matter legally. I have enclosed the company in question business address.  Dwyer Construction 6083 Schumcher Park Drive, West Chester, OH. 45069. Phone # 513-777-0998.  Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]We are rejecting this response because: What Mike B[redacted] of Precision Painting is stating are manufactured lies. 
   First of all, His Painting job was not up to PDCA Painters Industry standards (Painters Standards of practice) which clearly state; "PDCA P1 2.3 The painting and decorating contractor will produce a "properly painted surface." A properly painted surface is defined as uniform in appearance, color, texture, hiding and sheen. It is also free of foreign material, lumps, skins, runs, sags, holidays, misses, or insufficient coverage. It is also a surface free of drips, spatters, spills, or overspray caused by the painting and decorating contractor's workforce." Mike's bid / contract clearly states that with the "Painted wood work - caulk all gaps & cracks, fill all holes and sand smooth, prime all wood work and doors with oil, put 2 coats of ProClassic oil, or waterborne ALkyd on all trim & doors (semigloss)".  When Mike contracted with us for the WHOLE HOUSE, he stated that his bid was complete to provide these services to restore our home after a flood had occurred to our custom home.  There were no EXTRAS requested from the original work as Mike B[redacted] is stating. However, when the job was nearly completed, and the problem areas were pointed out to him, he packed up his equipment, stated that he would have to return on a weekend to finish up and walked out with 2 gallons of Arora Benjamin Moore paint that were CUSTOM mixed for our custom home in addition to all of his equipment. However after a month of no contact with him, we wrote him a letter asking for a date that we could expect his return. His reply sent was a bill. 
   Prior to his walking out, there were several areas of concern brought to his attention, namely, visible and palpable nailholes and pulled up painted areas on windowsills throughout the main floor that were not fully filled but were painted over, cracked caulking around several windows, a ceiling medallion with visible lumps, flashing on at least 2 major walls, thin coats of paint in a couple of rooms which did not fully cover the undercoating, overspray on all windows and mirrors throughout the house (estimated to clean approximately $800.00) as well as overspray on walls, overspray on tile floors under closet builtin's, all outlets over sprayed that now have to be replaced (a bid for replacement which can be provided), he refused to paint an empty closet that just had the gallon of paint in it required to finish it, he did not paint the shelf trims in the closets (that we had a conversation about, because at one time he had stated that he was going to paint the shelves as well as the woodwork and we requested that he not paint the shelves because they are Melamine and we didn't want them painted, just the woodwork rails), most of the 21 doors that he painted have raw skint marks on most corners of the brand new two panel arched doors and poor coverage on many. He also only stained but did not Marine grade finish the NEW replacement Mahogany front and side doors per contract. There were at least 2 areas of heavily dripped runs that we, the homeowners, called him on to correct and he did not return. Due to his word of returning on a weekend, we paid over half of the remaining bill and put a hold on the rest until the job was completed. His contract clearly states that payment is due upon COMPLETION (reference the contract he provided in his Revdex.com response). The job is not satisfactory, nor is it complete. NO WHERE in his contract does it state that the BRAND NEW ceilings with Brand new texture were not to be primed as per contract and as per previously discussed. This is one of many examples of false statements that Mike is submitting to the Revdex.com regarding this situation. Pictures can be provided upon request.
   We have given Mike B[redacted] over 4 months time, exchanging certified letters in an attempt to rectify this situation and although we have been Very Lenient with him in an attempt to allow him to correct the errors he provided, we now feel that we are forced to hire someone else to finish his job. The first bid we got was for $8449.65 from a local contractor to come in and finish up on the workmanship listed above and repair the doors and windowsills and respray them to give them the new quality that they should be given, since they are all replacement, brand new doors of a reputable company. We have given Mike the opportunity to come in and shorten the list of projects to correct, giving someone else a smaller list of the things that Mike is REFUSING to do, like repair the window sills and doors up to standard (which up until this response, per the certified letters, he was going to charge us more to repair the errors he made), which would have given him more funds to receive in the end, after paying the person who is willing to come in and clean up after Mike.
   There is no founded facts regarding his allegation that we have a history of not making payment to contractors. He is more than welcome to provide proof of names and services if he is so willing to make such false allegations.
   Initially, when we asked him to come look at the issues, he stated in writing (certified mail) that he "does not do walk throughs", that the homeowners do that. We did and invited him to come address the issues and it wasn't until we gave notice that we would have to be forced to hire someone else, that he finally conceded to come look at the issues. Since then,, he has been given every opportunity and ample time to correct these issues. Instead he has resorted to liable. He is not providing a solution to the issues so we are rejecting his response. Per our conversation on the phone with him in our final attempt to rectify these issues on July 13, 2016, he stated that if we paid him $2,500.00 without further repairs, that he would "just disappear and we would never see him again".  Due to the financial burden this would cause us based on the bid that we have received, we are unable and unwilling to do this and NONE of the problems would be rectified.
Sincerely,[redacted]

Per [redacted]: Took care of the issue that was in the complaint by the customer on 8/7/15. All issues should be satisfied.

Hello. I did talk with Mr [redacted] about his concerns. I let him know that we could not lightly pressure wash the gutter fronts because the paint would peel off. My foreman informed me that the crew did not use the hose on the back of the Home or left the water running. We did tell him the roof cap...

needed some repair as a courtesy for him. I talked with him and he held $ 100.00 of the total for not washing the gutter fronts. He did pay us and this has been resolved. We strive for Customer satisfaction and do achieve this goal with all of our Customers.Thank You.