Mr***,We would first like to apologize for any inconvenience we may have caused youAs you know, we do take our policy of working directly with the homeowner very seriouslyWe explained our pricing structure to you, and unfortunately this did not live up to your expectationsBecause of
this, we will be issuing you a full refund for the services providedWe stand strongly behind our work, and we hope that you remain satisfied by the work that was doneWe are sorry for any miscommunication that may have occurred
Dear [redacted], I apologize that we have not provided you with the quality experience that Precision is known for. We want you to know that we are not taking this lightly, and we will do what we can to make it right. We installed the new compressor under warranty on Friday, and we have contacted the...
manufacturer in regards to the situation should anything else arise. Your satisfaction is our utmost priority in ensuring that the new system works as it is supposed to.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mr. [redacted],We first would like to apologize for any inconvenience we have caused you. I have confirmed with our accounting department that the monthly billings on your account as well as your Service Partner Plan have been cancelled. Unfortunately, with the automatic payments we do not have the...
ability to reverse the charge so easily. We are refunding the $19.90, and will have this to you by check as soon as possible. I will personally see that it is put in the mail today. Again we apologize for the inconvenience, and want to make sure we have this resolved. Per your request we have also removed you from any marketing lists.
Good Morning [redacted],I have received your concern. I apologize for the lack of customer service that you received at your home and while on the phone with Precision. This is not how Precision Plumbing and Heating conducts business. I have personally got a check in the mail to you in the amount...
of $358.80. I have also called you and left a message with my cell phone number as I would like to apologize to you directly. We will be using this situation as a training opportunity. If there is anything else that I may help with please feel free to get in touch. Best Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], I apologize that we were unable to provide the service you were looking for at this time. It sounds like our customer service representative may have miscommunicated the situation regarding our service area. During this busy time we are unable to take on new customers for...
service/repairs in a few neighborhoods that are further out of the metro area while our technicians are overbooked. We have been growing fast and are hiring new staff that are completing our in-depth training programs to ensure that they provide the quality experience that Precision is known for. Again, I am sorry that we disappointed you and caused any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mr***,We would first like to apologize for any inconvenience we may have caused youAs you know, we do take our policy of working directly with the homeowner very seriouslyWe explained our pricing structure to you, and unfortunately this did not live up to your expectationsBecause of
this, we will be issuing you a full refund for the services providedWe stand strongly behind our work, and we hope that you remain satisfied by the work that was doneWe are sorry for any miscommunication that may have occurred
Dear [redacted], I apologize that we have not provided you with the quality experience that Precision is known for. We want you to know that we are not taking this lightly, and we will do what we can to make it right. We installed the new compressor under warranty on Friday, and we have contacted the...
manufacturer in regards to the situation should anything else arise. Your satisfaction is our utmost priority in ensuring that the new system works as it is supposed to.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mr. [redacted],We first would like to apologize for any inconvenience we have caused you. I have confirmed with our accounting department that the monthly billings on your account as well as your Service Partner Plan have been cancelled. Unfortunately, with the automatic payments we do not have the...
ability to reverse the charge so easily. We are refunding the $19.90, and will have this to you by check as soon as possible. I will personally see that it is put in the mail today. Again we apologize for the inconvenience, and want to make sure we have this resolved. Per your request we have also removed you from any marketing lists.
Good Morning [redacted],I have received your concern. I apologize for the lack of customer service that you received at your home and while on the phone with Precision. This is not how Precision Plumbing and Heating conducts business. I have personally got a check in the mail to you in the amount...
of $358.80. I have also called you and left a message with my cell phone number as I would like to apologize to you directly. We will be using this situation as a training opportunity. If there is anything else that I may help with please feel free to get in touch. Best Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], I apologize that we were unable to provide the service you were looking for at this time. It sounds like our customer service representative may have miscommunicated the situation regarding our service area. During this busy time we are unable to take on new customers for...
service/repairs in a few neighborhoods that are further out of the metro area while our technicians are overbooked. We have been growing fast and are hiring new staff that are completing our in-depth training programs to ensure that they provide the quality experience that Precision is known for. Again, I am sorry that we disappointed you and caused any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]