Precision Plumbing & Heating

Dear [redacted] , I apologize that we have not provided you with the quality experience that Precision is known forWe want you to know that we are not taking this lightly, and we will do what we can to make it rightWe installed the new compressor under warranty on Friday, and we have contacted the manufacturer in regards to the situation should anything else ariseYour satisfaction is our utmost priority in ensuring that the new system works as it is supposed to

Dear [redacted] , I apologize that we were unable to provide the service you were looking for at this timeIt sounds like our customer service representative may have miscommunicated the situation regarding our service areaDuring this busy time we are unable to take on new customers for service/repairs in a few neighborhoods that are further out of the metro area while our technicians are overbookedWe have been growing fast and are hiring new staff that are completing our in-depth training programs to ensure that they provide the quality experience that Precision is known forAgain, I am sorry that we disappointed you and caused any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Good Morning [redacted] ,I have received your concernI apologize for the lack of customer service that you received at your home and while on the phone with PrecisionThis is not how Precision Plumbing and Heating conducts businessI have personally got a check in the mail to you in the amount of $I have also called you and left a message with my cell phone number as I would like to apologize to you directlyWe will be using this situation as a training opportunityIf there is anything else that I may help with please feel free to get in touchBest Regards, [redacted]

Mr [redacted] ,We first would like to apologize for any inconvenience we have caused youI have confirmed with our accounting department that the monthly billings on your account as well as your Service Partner Plan have been cancelledUnfortunately, with the automatic payments we do not have the ability to reverse the charge so easilyWe are refunding the $19.90, and will have this to you by check as soon as possibleI will personally see that it is put in the mail todayAgain we apologize for the inconvenience, and want to make sure we have this resolvedPer your request we have also removed you from any marketing lists