Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The response from the business owner is untrueHis son installed a 1/hp instead of a 1/hp - see attached pictureI had originally objected to this but he told me if there were ever any issues, he would fix itWhen I spoke with the business owners wife, she basically called me a liar and said her stepson would never do anything like thatThe truth is, the business owners son installed a 1/hp disposal and then charged my home warranty company for a 1/hpThat is the truthI was not rude, I explained to the business owner that after being lied to and then called a liar, he was not welcome in my homeI was hoping for a positive outcome but it is obvious this business owner operates an unethical business based on fraud and liesIt is unethical practices like this that increase home warranty premiumsI would be very surprised if my home warranty company continues to use this contractorPlease see attached picture Regards,
We received a service request from [redacted] warranty company on 11-18- We call and had tenant on schedule for 11-20- Our service tech determined that the WH in attic needed a new thermo couple, we had to order and told them we would return when part came in On 11-28-14, tech went back out and replaced thermocouple, that did not solve the WH issues Tech recommended we replace the unitrol valve, part was ordered On 12-5-14, we returned again to install unitriol valve At was at this point that tech said the stairs broke He said it was wear and tear, nothing he did intentionally 12-8-14: mrs h/o called wanting something done about ladder to attic, explained that tech did not break intentionally, she said he went up the stairs like if he was in a hurry...offered to reimburse her s/f, she is upset, wants to speak to owner, tt [redacted] at OG, explained what happened, she will call contractor relations mgr & have them call us back(AM) That was the last communication we had with homeowner and or warranty company Our tech did not intentionally break the steps to the stairs and we offered to reimburse her service fee (that ranges w/ [redacted] from $60-$75) but she did not want that done There would be no reason for our tech to break intentionally, he said they were weak and old to begin with
From: [redacted] Sent: Friday, December 18, 1:PMTo: drteamSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] we installed a water heater for this h/oAllegedly we cracked his ceiling while doing the installwe sent out a remodeling technician to check repairs, at which point he reported that the cracks were not from a dropped water heaterThey were from wear and tear of the house settlingWe will reimburse the service fee that the h/o paid as a deductible for their warranty Precision Plumbing Service, Inc Ph: 281-373-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The response from the business owner is untrueHis son installed a 1/hp instead of a 1/hp - see attached pictureI had originally objected to this but he told me if there were ever any issues, he would fix itWhen I spoke with the business owners wife, she basically called me a liar and said her stepson would never do anything like thatThe truth is, the business owners son installed a 1/hp disposal and then charged my home warranty company for a 1/hpThat is the truthI was not rude, I explained to the business owner that after being lied to and then called a liar, he was not welcome in my homeI was hoping for a positive outcome but it is obvious this business owner operates an unethical business based on fraud and liesIt is unethical practices like this that increase home warranty premiumsI would be very surprised if my home warranty company continues to use this contractorPlease see attached picture Regards,
We received a service request from [redacted] warranty company on 11-18- We call and had tenant on schedule for 11-20- Our service tech determined that the WH in attic needed a new thermo couple, we had to order and told them we would return when part came in On 11-28-14, tech went back out and replaced thermocouple, that did not solve the WH issues Tech recommended we replace the unitrol valve, part was ordered On 12-5-14, we returned again to install unitriol valve At was at this point that tech said the stairs broke He said it was wear and tear, nothing he did intentionally 12-8-14: mrs h/o called wanting something done about ladder to attic, explained that tech did not break intentionally, she said he went up the stairs like if he was in a hurry...offered to reimburse her s/f, she is upset, wants to speak to owner, tt [redacted] at OG, explained what happened, she will call contractor relations mgr & have them call us back(AM) That was the last communication we had with homeowner and or warranty company Our tech did not intentionally break the steps to the stairs and we offered to reimburse her service fee (that ranges w/ [redacted] from $60-$75) but she did not want that done There would be no reason for our tech to break intentionally, he said they were weak and old to begin with
From: [redacted] Sent: Friday, December 18, 1:PMTo: drteamSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] we installed a water heater for this h/oAllegedly we cracked his ceiling while doing the installwe sent out a remodeling technician to check repairs, at which point he reported that the cracks were not from a dropped water heaterThey were from wear and tear of the house settlingWe will reimburse the service fee that the h/o paid as a deductible for their warranty Precision Plumbing Service, Inc Ph: 281-373-