Precision Plumbing Sewer Drain Cleaning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me but I would like to leave the complaint open until I receive the full refund as promised Sincerely, [redacted]

Thank you for your messageWe will be happy to arrange for a technician to visit your home to assess your concern at no chargePlease confirm and we will call you to schedule

The company regrets that this client does not feel he was treated fairly, as this was not the intent
Upon arrival, the client’s main drain was flowing properly as viewed from the exterior cleanout accessThe original blockage was confined to just the drain in the laundry room, unaffected by use
of other drains in the homeThe original technician restored flow to this drain and ran water to test and water flowed through, exiting the building through the exterior cleanout access
Upon arrival of the second technician, the exterior main drain was still flowing properly, but discovered the interior main drain was clogged-causing back up in floor drain with use of other drains in home
The second technician provided an additional rodding option since the culprit for the backup appeared different than that of the original visit
The second technician should have sought clarification from the original technician or a supervisor and work to find a more amicable solution for the client
For this reason the company will provide, upon approval of the client, a 100% refund for services described in this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I'm available today for a technician to service the thermostat/furnace under warranty
Sincerely, *** ***

The agreed upon refund of $was processed and mailed to *** *** on 9/18/Check number ***A text was sent 9/19/confirming such

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me but I would like to leave the complaint open until I receive the full refund as promised
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Precision Plumbing Services will never be allowed in
my home againNo one I know will be using themIt took them three hours to figure out they broke my faucet, and who knows how long it would take them to figure it out this time
Sincerely,
*** ***

While there was no charge for this attempted repair on faucet, Precision is willing to obtain rebuild kit for faucet and return to repair at no charge to client per client's approval

The client contacted the company to resolve their plumbing needs, not to add frustration or concernFor this we are truly sorryWe are grateful they shared their experience in this forum as well as with the owner today on the phoneOnce the company receives the client's approval on the resolution
form, the company will issue the client the agreed refund

The company would like to resolve the issue with your faucetThe client has been pleased with the company in the past and would like to send a different? senior tech out who has serviced client's home in the past to either repair faucet at no cost to homeowner, provide the installation? of a? new customer-supplied faucet of customers' choosing at no cost to homeowner, or credit the client $to his account to service call, per client's original request

The client called and emailed Precision on 1/20/to say that he misread the company's initial rebuttal to this Revdex.com complaint, and he would accept (as seen in email correspondence below)
From: [redacted] Sent: Wednesday, January 20, 10:AMTo: [redacted]Subject: Re: Revdex.com Message
?
OK when you see the message from Revdex.com come through reply again and I will mark it as accepted pending receipt of check
Regards [redacted]
?
[redacted]e
?
Refund Check is in the mail?
On Jan 20, 2016, at 8:AM, [redacted] wrote:
For [redacted]
I misread your message last night-please reply and I will accept your response as soon as I receive my refund
Regards [redacted]

I have been in contact with a [redacted]Left voice messages on 4/2517, 4/27/17, & 4/28/[redacted] claimed to have another pluming company complete work for the same problemI offered to refund $on 4/28/17? when? he sends me a copy of the invoice from the other company