Precision Practice Management, Inc.

Precision provided billing services for *** *** *** *** during the time of this issue, although the practice is now closed. This patient was seen by the practice before it closed, and then subsequently transferred to another *** *** Medical Group practice.
In our records we show no past contact with the patient by Precision's staff at any time, so we believe that the patient’s contact was in fact with the former practice’s staff and not Precision’s staff (as Precision’s staff posts notes to the patient’s account documenting all patient contact). Nevertheless, we investigated copay transactions for the relevant date of service and have determined that the former practice staff did not report (post) this patient’s co-payment. A records request was made and the patient payment record was located, which corresponded to the credit card receipt provided by the patient. The balance that remained in the patient’s account has therefore been credited and there should now be no more issue for the patient. We placed several calls to the patient to advise of this determination but did not (yet) receive a call back. The patient does not need to call Precision back is she is satisfied with this outcome. We apologize for the inconvenience that was caused due to non-receipt by Precision of patient’s payment information from the former clinic's office staff

Complaint: [redacted]
I am rejecting this response because: As late as 2/18/2017 I am still receiving a bill for $100.00. My payment has not been credited to my account.
Sincerely,
[redacted]

The doctor covering this patient retired from private practice with the patient changing to a new doctor.   The patient provided conflicting insurance coverage information over the course of multiple office visits over time which complicated the claim filing process with the proper...

carrier.   There is self-pay authorization on file, prior to submission of coverage with [redacted].   The confusion as to insurance coverage for specific dates of service was resolved by the office as of July 27.   Our records were updated accordingly.   This is not the patient's fault but not anyone else's fault either.  This is an example of the complicated nature of today's healthcare payment system.   There should be no further issue for the patient with respect to the subject claims.  As much detail as possible has been provided subject to privacy constraints.

Initial Business Response /* (1000, 9, 2015/09/18) */
Precision provides billing and account management services to medical practices but does not handle a practice's cash accounts, neither deposits nor refunds. The practice itself must issue any refund due to a patient. The...

explanation/complaint given by Ms. [redacted] was conveyed to the practice and the practice has advised us that they have requested the practice's accounting firm to issue the refund. The refund would be sent directly to the patient from the practice, so Precision will not know precisely when that happens. The indication received from the practice is that the refund would be issued promptly, so I believe Ms. [redacted] will receive her refund sometime next week.

A patient statement was generated for this patient on 02/13/17 in the amount of the outstanding patient balance at that time ($100.00).   The discrepancy as to prior payment made by the patient was resolved and posted to her account a day after the patient statement was mailed, on 02/14/17.    A Precision account representative called the patient after the credit was applied and left a voicemail message to let the patient know that her account was currently reflecting a zero balance.   There was however, no way to prevent postal delivery of the patient statement that was mailed the day before the credit was posted.   The patient is acknowledging receipt of the patient statement but should ignore that statement as her account has been confirmed to have a zero balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@precisionpractice.com
I have reviewed Mr. [redacted]'s complaint and have spoken with Mr. [redacted] by phone today. Mr. [redacted]'s patient balance...

was due and owing to a physician practice for medical services before the physician practice was a client of Precision. As Precision initially began to provide services to the physician practice, Precision did not have the requisite system access to make the corresponding change to Mr. [redacted]'s insurance information. However, that quickly changed and the adjustment to reflect Mr. [redacted]'s correct insurance information was made. At the present time, all necessary changes have been made and [redacted] has received and correctly processed Mr. [redacted]'s claim. Upon receipt of the processed claim from [redacted], Precision will post the payment and take responsibility for the small balance that remains. Mr. [redacted] has no outstanding patient balance and no action has been taken on his account. Precision will see this matter through to resolution and contact Mr. [redacted] again once his claim has been fully processed. Precision will also send Mr. [redacted] a statement reflecting a zero balance. We now consider this matter closed. Thank you.