Precision Practice Management

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Contact Name and Title: [redacted] , President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @precisionpractice.com I have reviewed Mr [redacted] 's complaint and have spoken with Mr [redacted] by phone todayMr [redacted] 's patient balance was due and owing to a physician practice for medical services before the physician practice was a client of PrecisionAs Precision initially began to provide services to the physician practice, Precision did not have the requisite system access to make the corresponding change to Mr [redacted] 's insurance informationHowever, that quickly changed and the adjustment to reflect Mr [redacted] 's correct insurance information was madeAt the present time, all necessary changes have been made and [redacted] has received and correctly processed Mr [redacted] 's claimUpon receipt of the processed claim from ***, Precision will post the payment and take responsibility for the small balance that remainsMr [redacted] has no outstanding patient balance and no action has been taken on his accountPrecision will see this matter through to resolution and contact Mr [redacted] again once his claim has been fully processedPrecision will also send Mr [redacted] a statement reflecting a zero balanceWe now consider this matter closedThank you

A patient statement was generated for this patient on 02/13/in the amount of the outstanding patient balance at that time ($100.00) The discrepancy as to prior payment made by the patient was resolved and posted to her account a day after the patient statement was mailed, on 02/14/ A Precision account representative called the patient after the credit was applied and left a voicemail message to let the patient know that her account was currently reflecting a zero balance There was however, no way to prevent postal delivery of the patient statement that was mailed the day before the credit was posted The patient is acknowledging receipt of the patient statement but should ignore that statement as her account has been confirmed to have a zero balance

Complaint: [redacted] I am rejecting this response because: As late as 2/18/I am still receiving a bill for $My payment has not been credited to my account Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/09/18) */ Precision provides billing and account management services to medical practices but does not handle a practice's cash accounts, neither deposits nor refundsThe practice itself must issue any refund due to a patientThe explanation/complaint given by Ms [redacted] was conveyed to the practice and the practice has advised us that they have requested the practice's accounting firm to issue the refundThe refund would be sent directly to the patient from the practice, so Precision will not know precisely when that happensThe indication received from the practice is that the refund would be issued promptly, so I believe Ms [redacted] will receive her refund sometime next week