Precision Products

I had contacted the customer about an extra problem with his rebuild and was waiting for special tooling to come in to affect repairsIt took longer than I expected and the customer was anxiousI didn;t get back to him soon enough with updtaes and he became worried.I contacted the customer shortly thereafter because the pump was finished and ready to shipWe have talked on the phone, I explained the problem and solution, he gave me payment information and the part was sent out by Priority Mail and the customer should have his part back in the next day or two

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/09/19) */ In November, 2015, I entered into an agreement with [redacted] of Warsaw, Indiana to produce and distribute a series of flyers for PMG Associates InsuranceThe plan was to have six inserts produced and distributed in November, December, January and FebruaryThis insert included the both [redacted] local agency and [redacted] 's agency in SyracusePlease note that the same agreement was entered into in through [redacted] for both [redacted] and [redacted] with no issues or complaints whatsoever The first of the scheduled insertions occurred on Monday, November 9, with billing to PMG AssociatesThe second insertion was scheduled for Tuesday, November 17, Printing of this second insertion had been completed, when I received a call from the owner of PMG, [redacted] , explaining that [redacted] had left their agency and no other inserts should be distributedI explained to Mr [redacted] that I would cancel the second insertion, however I did not feel it should be our responsibility to absorb the cost of the printing that had been completedHe stated that PMG would pay for the printing costs I spoke with [redacted] upon receiving this phone call from Mr [redacted] and [redacted] stated he thought he and [redacted] would still run the insert, rather than PMG paying for the printingOn November 23, 2015, I received an email from [redacted] stating to run the flyer and to bill he and [redacted] each for halfThe insert was distributed on Thursday, December 1, [redacted] paid his portion on December 23, As he was the person who placed the advertisement, I mistakenly had sent the total billing for the insert to himOn April 11, 2016, we credited [redacted] account the portion that was to be paid by [redacted] and issued him a bill at that timeI sent the billing via email to [redacted] and he replied that PMG Associates was to pay his half [redacted] of PMG was copied on this email From that time, [redacted] received statements at the end of each monthHe also received past due notices starting in July I received an email from [redacted] on July 8, which was also copied to [redacted] of PMGUnfortunately, I was on vacation at that time and unable to follow-up, other than to respond to [redacted] that I thought, based on the April emails, that PMG was taking care of the balance due Finally, on August 19, I received an email from [redacted] stating that he would send the check that weekendHe asked that, after we received the check, would we send a copy of the agreement and all that transpired so he could understand "where it all went sideways"We never received the check, so nothing was sent back to him On August 31, we turned [redacted] over to collections Based on this timeline, I feel that payment should be madeUnfortunately, there have been too many different parties involved in this, which has made this more convoluted than it should have beenI entered into this agreement in good faith with [redacted] who I thought was speaking for both parties, as was the case in for the same arrangement

After receiving the first Revdex.com email, I checked into the parts sent in by the customer, determined what was the problem holding things up, then contacted and talked to the customer, explaining the situation He seemed understanding about the situation, and I am currently finishing up his work and expect to be getting his parts back to him in the next few daysNow that the weather has finally gotten warm enough I can consistently work in my shop again, I have been working a lot and hadn't gotten around to responding to the Revdex.com email yet

I contacted the customer a couple of days ago and got with him on the situation and problems I encountered with his partsHe was very understanding and we went over what I had found, had done, and what was left to do.I assured him that his parts were finally near completion and discussed a few details about the final appearance of the parts and went over information for when he is doing the final install.The parts are expected to be finished and go out in the next couple of days, at which time I will get with him on shipping and billing.The customer felt assured that his parts had not been lost or forgotten and that he was getting back his original parts after a thorough detailed rebuild that would please him[redacted] ***

I had contacted the customer about an extra problem with his rebuild and was waiting for special tooling to come in to affect repairsIt took longer than I expected and the customer was anxiousI didn;t get back to him soon enough with updtaes and he became worried.I contacted the customer
shortly thereafter because the pump was finished and ready to shipWe have talked on the phone, I explained the problem and solution, he gave me payment information and the part was sent out by Priority Mail and the customer should have his part back in the next day or two

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
-----Original Message-----
From:
href="mailto:pj***@cox.net">*** [mailto:***]
Sent: Wednesday, July 20, 2:PM
To: info
Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #***
This is *** ***, Phoenix AZ
I have spoken to *** ***s reference my steering gear box. Mr***s says the box has been repaired and will be shipped to me via UPS. At this point, I can say that the problem has been resolved. Thanks for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-----Original Message-----From: *** [mailto:***]Sent: Wednesday, July 20,
2:PMTo: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** This is *** ***, Phoenix AZ I have spoken to *** ***s reference my steering gear box. Mr***s says the box has been repaired and will be shipped to me via UPS. At this point, I can say that the problem has been resolved. Thanks for your help

Initial Business Response /* (1000, 5, 2016/09/19) */
In November, 2015, I entered into an agreement with *** *** of Warsaw, Indiana to produce and distribute a series of flyers for PMG Associates InsuranceThe plan was to have six inserts produced and distributed in November, December,
January and FebruaryThis insert included the both *** *** local agency and *** ***'s agency in SyracusePlease note that the same agreement was entered into in through *** *** for both *** *** and *** *** with no issues or complaints whatsoever
The first of the scheduled insertions occurred on Monday, November 9, with billing to PMG AssociatesThe second insertion was scheduled for Tuesday, November 17, Printing of this second insertion had been completed, when I received a call from the owner of PMG, *** ***, explaining that *** *** had left their agency and no other inserts should be distributedI explained to Mr*** that I would cancel the second insertion, however I did not feel it should be our responsibility to absorb the cost of the printing that had been completedHe stated that PMG would pay for the printing costs
I spoke with *** *** upon receiving this phone call from Mr*** and *** *** stated he thought he and *** *** would still run the insert, rather than PMG paying for the printingOn November 23, 2015, I received an email from *** *** stating to run the flyer and to bill he and *** *** each for halfThe insert was distributed on Thursday, December 1,
*** *** paid his portion on December 23, As he was the person who placed the advertisement, I mistakenly had sent the total billing for the insert to himOn April 11, 2016, we credited *** *** account the portion that was to be paid by *** *** and issued him a bill at that timeI sent the billing via email to *** *** and he replied that PMG Associates was to pay his half* *** of PMG was copied on this email
From that time, *** *** received statements at the end of each monthHe also received past due notices starting in July
I received an email from *** *** on July 8, which was also copied to *** *** of PMGUnfortunately, I was on vacation at that time and unable to follow-up, other than to respond to *** *** that I thought, based on the April emails, that PMG was taking care of the balance due
Finally, on August 19, I received an email from *** *** stating that he would send the check that weekendHe asked that, after we received the check, would we send a copy of the agreement and all that transpired so he could understand "where it all went sideways"We never received the check, so nothing was sent back to him
On August 31, we turned *** *** over to collections
Based on this timeline, I feel that payment should be madeUnfortunately, there have been too many different parties involved in this, which has made this more convoluted than it should have beenI entered into this agreement in good faith with *** *** who I thought was speaking for both parties, as was the case in for the same arrangement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just wanted the Revdex.com to know that I have received my steering box back from Precision Products and I am satisfied with the job that [redacted] performed on my part. He responded immediately to the complaint and returned my part as soon as it was received. [redacted] was very apologetic about the delay and did everything he promised he would in remedying the situation. Thank you for your help in this matter.
Regards
[redacted]

I am in the process of finishing up several customers rebuilds at this time, including this particular set of parts. I am trying to get these parts and others done and shipped before the holidays, and so hope to have them back on their way before Christmas, or at least certainly shortly...

after.I am sorry about the long delay in getting these parts out. All I can offer is that I have had reoccurring health problems over the last couple of months, and I have not been able to work full time for quite a while. I have gotten some help and am doing better now and intend to get my backlog of work out before the end of the year and put 2015 behind me.

I contacted the customer a couple of days ago and got with him on the situation and problems I encountered with his parts. He was very understanding and we went over what I had found, had done, and what was left to do.
I assured him that his parts were finally near completion and...

discussed a few details about the final appearance of the parts and went over information for when he is doing the final install.The parts are expected to be finished and go out in the next couple of days, at which time I will get with him on shipping and billing.
The customer felt assured that his parts had not been lost or forgotten and that he was getting back his original parts after a thorough detailed rebuild that would please him.
[redacted]

I had contacted the customer about an extra problem with his rebuild and was waiting for special tooling to come in to affect repairs. It took longer than I expected and the customer was anxious. I didn;t get back to him soon enough with updtaes and he became worried.I contacted the customer shortly...

thereafter because the pump was finished and ready to ship. We have talked on the phone, I explained the problem and solution, he gave me payment information and the part was sent out by Priority Mail and the customer should have his part back in the next day or two.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]      I also tried on Monday 7/7/2015 to alert the Revdex.com about this development but was unable to find a respond icon anywhere. Thank you for your help. [redacted]

I am in the process of finishing up several customers rebuilds at this time, including this particular set of parts. I am trying to get these parts and others done and shipped before the holidays, and so hope to have them back on their way before Christmas, or at least certainly shortly after.I am...

sorry about the long delay in getting these parts out. All I can offer is that I have had reoccurring health problems over the last couple of months, and I have not been able to work full time for quite a while. I have gotten some help and am doing better now and intend to get my backlog of work out before the end of the year and put 2015 behind me.

After receiving the complaint, I checked on the customers parts and found that part of the delay was due to approval of extra work needed, and partly because I have been backed up in my shop. I explained to the customer the situation, and discussed the extra work that I would have to do, and he...

understood and was cordial about it.
I have since been finishing up the parts and have one last piece that needs the most repair to finish, then I can complete and ship his parts.
He has been aware of this situation, but I forgot to follow through to the Revdex.com request for response, so I am doing so now.

I received the parts for rebuild, and indicated later that I didn't expect any great delays, though I did have to send a part out for machine work.
I got back the machined part, but for some reason, I set the parts off to the side while the machining was done, and the repair got out...

of the loop. The customer did contact me about the parts by email, but I either forgot to check or to get back to him on the situation.
After receiving this complaint, I looked for the parts in question, and found I had everything to finish the job. I contacted the customer by phone, apologized for my poor follow through, and told him I could finish up his rebuild over the coming weekend and ship early the next week. This was acceptable to the customer, so I completed the work, contacted the customer again by phone, and went over details and payment information. I apologized again for the delay, and throughout he was polite about the matter.
His part has been rebuilt quite nicely, has been shipped back to him, and I have provided him a tracking number so he can follow it.
I am a one-man shop, and have been running behind for quite some time, but I should have followed through on his inquiries about his parts. It is something I need to work on.
Even after the delay, he should be happy with the results, and I hope he is satisfied about this matter.

I contacted the customer a couple of days ago and got with him on the situation and problems I encountered with his parts. He was very understanding and we went over what I had found, had done, and what was left to do.I assured him that his parts were finally near completion and discussed a few...

details about the final appearance of the parts and went over information for when he is doing the final install.The parts are expected to be finished and go out in the next couple of days, at which time I will get with him on shipping and billing.The customer felt assured that his parts had not been lost or forgotten and that he was getting back his original parts after a thorough detailed rebuild that would please him.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/09/19) */
In November, 2015, I entered into an agreement with [redacted] of Warsaw, Indiana to produce and distribute a series of flyers for PMG Associates Insurance. The plan was to have six inserts produced and distributed in November, December,...

January and February. This insert included the both [redacted] local agency and [redacted]'s agency in Syracuse. Please note that the same agreement was entered into in 2014 through [redacted] for both [redacted] and [redacted] with no issues or complaints whatsoever.
The first of the 2015 scheduled insertions occurred on Monday, November 9, 2015 with billing to PMG Associates. The second insertion was scheduled for Tuesday, November 17, 2015. Printing of this second insertion had been completed, when I received a call from the owner of PMG, [redacted], explaining that [redacted] had left their agency and no other inserts should be distributed. I explained to Mr. [redacted] that I would cancel the second insertion, however I did not feel it should be our responsibility to absorb the cost of the printing that had been completed. He stated that PMG would pay for the printing costs.
I spoke with [redacted] upon receiving this phone call from Mr. [redacted] and [redacted] stated he thought he and [redacted] would still run the insert, rather than PMG paying for the printing. On November 23, 2015, I received an email from [redacted] stating to run the flyer and to bill he and [redacted] each for half. The insert was distributed on Thursday, December 1, 2015.
[redacted] paid his portion on December 23, 2015. As he was the person who placed the advertisement, I mistakenly had sent the total billing for the insert to him. On April 11, 2016, we credited [redacted] account the portion that was to be paid by [redacted] and issued him a bill at that time. I sent the billing via email to [redacted] and he replied that PMG Associates was to pay his half. [redacted] of PMG was copied on this email.
From that time, [redacted] received statements at the end of each month. He also received past due notices starting in July.
I received an email from [redacted] on July 8, which was also copied to [redacted] of PMG. Unfortunately, I was on vacation at that time and unable to follow-up, other than to respond to [redacted] that I thought, based on the April 11 emails, that PMG was taking care of the balance due.
Finally, on August 19, I received an email from [redacted] stating that he would send the check that weekend. He asked that, after we received the check, would we send a copy of the agreement and all that transpired so he could understand "where it all went sideways". We never received the check, so nothing was sent back to him.
On August 31, we turned [redacted] over to collections.
Based on this timeline, I feel that payment should be made. Unfortunately, there have been too many different parties involved in this, which has made this more convoluted than it should have been. I entered into this agreement in good faith with [redacted] who I thought was speaking for both parties, as was the case in 2014 for the same arrangement.