Precision Relocation

Complaint: [redacted] I am rejecting this response because:I have made numerous attempts to contact the company via both phone and email, and they have refused to respond to either It is unnecessarily punitive to request that I supply copies of the contracts that they have on file as well as copies of the payments made; this is a stalling tactic as the company has records of both the transactions and the contracts, as well as the authorization that allowed them to charge my credit card for the deposit Additionally, the driver from [redacted] the company that the actual delivery was contracted out to, has attempted to go Precision Relocation's warehouse to attempt to locate missing items, but has not been granted access.I have paid for a large quantity of cubic footage that was not used, as the company did not provide the items that would have occupied the space An insurance claim for a portion of the value of the merchandise is not sufficient and a portion of the damage is not sufficient; I have paid for services that were not rendered and space that was not used The fact that the company is refusing to even contact me back about this is appallingly unprofessional, and it is absurd that I even had to resort to filing a complaint with the Revdex.com [redacted] ***

Our record shows that we sent you (Via email) our Claim Procedures Package on 09-24-To continue forward with your claims, you must follow the instruction within to insure a fair resolution to you issuesAs of today, our system shows we didn't received the Claim Procedures Package backPlease check your email account and let us know if we need to re send it to youPlease return completed Claim Procedures Package as ONE ATTACHMENT via email to: [redacted] You may send us the information via US Postal Mail to: [redacted] ***Customer Contact Information: Customer Claims / Complaints: Your Moving Company Legal Name: Precision Relocation Customer Name on Bill of Lading (Contract) [redacted] Customer FULL Current Address: [redacted] *** Phone Number: [redacted] Email Address: [redacted] *ob Number From Bill of Lading (Contract): [redacted] Moved From State: [redacted] Move To State: [redacted] Your Move Date: 09/28/Type of Claim: Loss, Damage, Delay, Overcharge, General Complaint Tell us About Your Claim/Complaint: Over charged for packing the was all ready donecharge for interior steps that were stated by salesperson was not chargeableItems not delivered in the time frame stated by personnel of the companyItems delivered on 09/03/2017, not all items on truck driver had to call dispatcher to see where items were( Not this was Not Whole House Move )Informed by driver he had other item for another move and had no room for my items and that they would be delivered mid week, they were notReceived call from drover on 09/08/that he was hours away, then he call and stated that he had delivery In [redacted] but was turned way and was heading back to New Jersey ,he had to pass Clermont Fl twice once to Miami and then back to NJWhen Finally the item arrived on 09/14/the box and rubber containers had damage and show signs of being openedA futon was damaged and bolts holding the frame were missing along with some boxesNote on the first deliver they delivered the lags for the dining table but not the Table the futon mattress was delivered but not the FutonThe delay was way past the time frame state by contractThe Hurricane had nothing to do with the delayDate: From: Descriptions: Sent Via: Rep09-20-Customer Customer contact the company - file a claim online email John 09-20-MC Claim Registration Acknowledgement Notice - sent via email email John 09-24-MC Company sent - Claim Procedures Package - sent via email email John We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standingVery Truly, ML [redacted] Customer Service Department – PRECISION RELOCATION

Company Response to Revdex.com Case # [redacted] – [redacted] July 18, The Revdex.com of New Jersey, IncWhitehorse-Hamilton Square Rd, Building A, Suite Hamilton, NJ Phone: (609) 588-Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] *Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesIt is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilitiesTo better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the companyWe respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concernsWe strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standingVery Truly, ML [redacted] Customer Service Department – PRECISION RELOCATION

Complaint: ***
I am rejecting this response because:
Regarding the claim, it was filed today because I just resivived the form a few days ago. As for your answer sir, I didnt know I was going to take up more room then what was originally giving to me, and I did not complain about paying more. With that said, I payed for a service that you didnt provided when you only shipped a portion of my things. Regardless if I took more room, you are telling me that you couldnt store my stuff together and ship it together and if that was the case why wasnt I informed of this? Also, why I filed a claim here is if you have great customer service why cant I get a hold of a rep when I call? Today I called times with no answer. This is how its been sinces the 12th of December. When I actually get a hold of someone, no one can tell me anything about my things except that they are on the tuck, and dont know when they will be delivered. The rep I book this with Tim has never called me or returned any calls from me since the 11th of December. since this file was claim was reported the first time, I was told that my things were going to be delivered on December or 24th, but they never show up and no one every called to check. I called yesterday about this and got an answer of "sorry I don't know and call me tomorrow and I will get you an answer" . So I called the times and no one ever answered the phone. Sir, since I think you missed the point the first time, I only want my stuff. I i can get a real answer about this would be great, whether you lost it or if it is actually on a truck. If you actually care about customer service and your customer please dont what for me to call, actually call me and at least try to make it right, instead of write a long statement about customer service and talk about extra storage space. Thank you Al K***
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I have made numerous attempts to contact the company via both phone and email, and they have refused to respond to either.  It is unnecessarily punitive to request that I supply copies of the contracts that they have on file as well as copies of the payments made; this is a stalling tactic as the company has records of both the transactions and the contracts, as well as the authorization that allowed them to charge my credit card for the deposit.  Additionally, the driver from [redacted] the company that the actual delivery was contracted out to, has attempted to go Precision Relocation's warehouse to attempt to locate missing items, but has not been granted access.I have paid for a large quantity of cubic footage that was not used, as the company did not provide the items that would have occupied the space.  An insurance claim for a portion of the value of the merchandise is not sufficient and a portion of the damage is not sufficient; I have paid for services that were not rendered and space that was not used.  The fact that the company is refusing to even contact me back about this is appallingly unprofessional, and it is absurd that I even had to resort to filing a complaint with the Revdex.com.
[redacted]

Company Response to Revdex.com Case # [redacted] – [redacted] August 14, 2017 The Revdex.com of New Jersey, Inc. 1262 Whitehorse-Hamilton Square Rd, Building A, Suite 202 Hamilton, NJ 08690 Phone: (609) 588-0808 Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted]...

[redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, M. L[redacted] Customer Service Department – PRECISION RELOCATION.

Our record shows that we sent you (Via email) our Claim Procedures Package on 09-24-17. To continue forward with your claims, you must follow the instruction within to insure a fair resolution to you issues. As of today, our system shows we didn't received the Claim Procedures Package back. Please...

check your email account and let us know if we need to re send it to you. Please return completed Claim Procedures Package as ONE ATTACHMENT via email to: [redacted] . You may send us the information via US Postal Mail to: [redacted]. Customer Contact Information: Customer Claims / Complaints: Your Moving Company Legal Name: Precision Relocation Customer Name on Bill of Lading (Contract)[redacted] Customer FULL Current Address: [redacted] Phone Number: [redacted] Email Address: [redacted] *ob Number From Bill of Lading (Contract): [redacted] Moved From State: [redacted] Move To State: [redacted] Your Move Date: 09/28/2017 Type of Claim: Loss, Damage, Delay, Overcharge, General Complaint Tell us About Your Claim/Complaint: Over charged for packing the was all ready done. charge for interior steps that were stated by salesperson was not chargeable. Items not delivered in the time frame stated by personnel of the company. Items delivered on 09/03/2017, not all items on truck driver had to call dispatcher to see where items were. ( Not this was Not Whole House Move ). Informed by driver he had other item for another move and had no room for my items and that they would be delivered mid week, they were not. Received call from drover on 09/08/2017 that he was hours away, then he call and stated that he had delivery In [redacted] but was turned way and was heading back to New Jersey ,he had to pass Clermont Fl . twice once to Miami and then back to NJ. When Finally the item arrived on 09/14/2017 the box and rubber containers had damage and show signs of being opened. A futon was damaged and bolts holding the frame were missing along with some boxes. Note on the first deliver they delivered the lags for the dining table but not the Table . the futon mattress was delivered but not the Futon. The delay was way past the time frame state by contract. The Hurricane had nothing to do with the delay. Date: From: Descriptions: Sent Via: Rep. 09-20-17 Customer Customer contact the company - file a claim online email John 09-20-17 MC Claim Registration Acknowledgement Notice - sent via email email John 09-24-17 MC Company sent - Claim Procedures Package - sent via email email John We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, M. L[redacted] Customer Service Department – PRECISION RELOCATION.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have attached the documents that show my claim is true and they have tried to get more money for somethings that were not agreed upon they gave us acontract stating that for every75 feet they have to walk we have to pay 75$  which we agreed to because we knew it was not more than 5-80 feet from her front door to where the truck would park.  when they got there after they loaded everything they had my daughter sign several things  (which by the way she was not the contract holder a call to my husband should have been the first thing  but in that stuff was a new agreement of 100$ for every 50 feet  no that is fraud they dont get to change that with out prior written approval I am sorry but this is just trying to rip off familys that have college students.  We want our money back except for the 1495that we agreed upon  we asked them to go look at what she had prior to them loading it and they said no it pretty standard and it would be fine.

Company Response to Revdex.com Case # [redacted] – [redacted] July 18, 2017 The Revdex.com of New Jersey, Inc. 1262 Whitehorse-Hamilton Square Rd, Building A, Suite 202 Hamilton, NJ 08690 Phone: (609) 588-0808 Email: [email protected] Re: Revdex.com CASE ID #: [redacted]...

– [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted]Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, M. L[redacted] Customer Service Department – PRECISION RELOCATION.

Complaint: [redacted]
I am rejecting this response because:  1. The business states that I did not contact them.  I clearly noted on my original claim (filed with Moving Claims) in October that I called the business on the day of delivery that I had two items missing.  They advised me to call the business and let them know.  I did that by phone immediately.  No one called me back.  I then email the sales rep, who never replied.  And I also copied Kia, the service rep, who never replied.   I finally emailed the Sales Rep and they sent me a "form" email that gave me directions to file the claim with Moving Claims.   I spent a good week putting together an 84 page document and included the emails  proving my contacts with this company on my damaged and missing items when I filed the Moving Claims complaint.   I am shocked that I have been working with Moving Claims since October and Precision does not seem to know that!!   They came back with an offer of $64.  I immediately contacted Moving Claims and they advised me that I had to seek other means if I was not satisfied. So once again this business is putting forth untrue facts.  I did their process of Moving Claims and I have the documentation to prove that.   2. When I first started to get quotes I was told by this business to have another company come in and take an inventory and get the information.  This business does not do home visit but they would honor another moving company's inventory.  I did that and produced the inventory list that Allied provided (a very reputable company).  This business took that information and told me what the volume was from that inventory list.  So I did follow their advise and in the end this business calculation was off, not mine.  3.  Prior to the move, I asked about the insurance on the quote and I was told "that part of the form is incorrect.  That section should be removed as you cannot purchase additional insurance, it is all done weight."   This seemed unfair to me, and unfortunately this was a phone conversation, so I have no proof that I did express some concerns at that time.4.  I also called the US State Dept of Transportation after I received the claim settlement offer from Moving Claims and they advised me to take this approach.  5.  The final charge for the move was more than 100% of the quote given to me.  And again, the quote was provided to me based on the instructions given to me to have another company come and produce and inventory list.  I trusted this salesman and this company's guidance.  And I find it fraudulent, that this company continues to speak untruths (even in this response which can now be easily proven otherwise).    THERE SEEMS TO BE NO BURDEN OF PROOF FROM THE BUSINESS, ONLY FROM THE CONSUMER.  We are the ones held hostage, after all of our items are in their possession.   They damaged my items.  I was charged over 100% of the quote to complete the move, given poor service from on the storage and delivery side, lost over $1900 in missing and damage items.  And the offer presented to me was $64.   How can anyone see that as fair.   I find no proof in this business statement that customer satisfaction is critically important to them.  They simply do not care.  Every step of the way, I have followed the procedures set down my this business.  I called them about the insurance options.  I paid the extra amount on the day of the move as I had no other option but I did advise them I would be appealing that once the move was completed.  I called at least four times after the move to express my concerns on missing items, broken items, and NO ONE from that business called me back.  I got the email to file a claim with Moving Claims and I did that, so this business' response is a lie.  I have the documentation and emails to prove that.  Frankly, those items and the facts I just presented were in the email to the Revdex.com, so obviously, this business' response is a "formed" response.  It is my opinion that they didn't even read it.Why else would they say that I need to contact Moving Claims when I already had, and my purpose to contact the Revdex.com what that I felt the Moving Claims settlement offer was unacceptable. Regards,
[redacted]