Precision Repair Network

They have had my chair for over 2 months and they are unable to give me information on when it will be ready. They have stated they have no repair men to do the job. Apparently the company can not get people to repair it. They can not give me information on when it will be repaired and I have asked them to bring my chair back and they have been unable to bring it. I will be contacting my attorney. I am unable to walk and this is my only transportation!

Review: July 2014 Precision Repair Network repaired my power wheel chair for me. They brought me my chair back to me at first it seemed to be in good condition. However, in less then three weeks the seat that was used as a replacement broke. The batteries and wiring that was supposed to be repaired started giving me trouble once again. On 8/6/2014 while transferring from the power chair ( because the seat will do a complete circle with no effort ) I feel and broke my ankle and two toes. I have been faithfully calling three days a week. I have been dealing with [redacted] at ext. [redacted]. I could not get anywhere with him even after telling him over and over again that my life hangs in the balance because I have to transfer on and off all day. On 11/12/2014 I spoke to what was supposed to be [redacted]s boss, he was going to expedite my account. I called [redacted] once again on 11/14/2014 He tried evading all my questions asked if he could return my call. He did return the call two hours later and guaranteed me that my power chair would be picked up 11/17/2014 for repairs and I would have a loaner until mine was returned. Well 11/17/2014 has come and gone with no word. I have left several messages this morning to no avail. This company needs a very bad rating.

Product_Or_Service: 7/22/2014

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I want my power chair to be correctly repaired. I have no way of getting around my home, out to my doctors appointment or anything else while the chair is broken. I run a high risk of more injuries other then a broken ankle every time I go to the restroom or anything. This is uncalled for. They are taking advantage of the fact that I am disabled and no company or person has the right to do this to anyone.

Business

Response:

DECEMBER 2, 2014Hello [redacted], We deeply apologize for the inconvenience you have experienced with the repairs made on your power wheelchair. As you have requested we will be coming back out to your area to pick up your power wheelchair and leave you with a loaner chair while the appropriate repairs are made. You had previously spoken with [redacted] the branch manager for our [redacted], GA location on November 25, 2014 and had set up an appointment on the 3rd of December.Should you have any other concerns please contact me directly. Thank you,[redacted]Patient Advocate(619) 359-6910[redacted]

Review: Location: [redacted]

They picked up my power wheel chair July 2014 for an arm, seat and wheel repair. They contacted me three weeks ago and said they were going to deliver it on Sunday. No one showed up. I keep calling for two weeks asking where my wheel chair is and they don't know.Desired Settlement: Desired Settlement:

I want they to call me and let me know when they will be delivering my wheel chair. I can't use the one they loaned me. This has already been approved by Medicare.

Business

Response:

September 3, 2014

To: The RevDex.com,

We apologize for the delayed

response to this complaint. We were

moving our corporate office location, which unfortunately caused a delay.

In

response to complaint [redacted].

I was notified of this patient’s

complaint on August 20th, 2014 and we experienced a computer system

failure during our corporate office move which caused a bit of a delay with. I contacted the shop that is servicing this

patient and they already contacted the patient, repaired his mobility device

and scheduled him for a delivery on August 27th, 2014.

One of our Patient Advocates contacted

this patient on September 3, 2014 to apologize for the situation, lack of

communication and to follow up on the repair service we provided on. The patient confirmed that satisfied their

needs and there are no further complaints.

We informed the patient if anything else comes up to feel free to

contact us if he has any future repair needs.

Thank

you for your assistance

Sincerely,

Patient Advocate/

Customer Service Manger

Phone: [redacted]

Email: [redacted]

Review: I entered into a contract with these people in march to have them fix my pride mobility scooter. The agreement was I pay 49.95 a month for 3 years and they would fix my cart. So far they take my money but have not called me back to fix my cart. I have called both san diego,ca and Ocala,fl. and no luck. Each one blames the other one. I live on S.S.Disability and can not afford to lose money for nothing.Desired Settlement: Actually I want the cart fixed or the return of my money and cancel the contract.

Business

Response:

To: The RevDex.com,

My name is [redacted] and I am the Patient

Advocate with Precision Repair Network. As the Patient Advocate, I handle

patient complaints and concerns. I

received [redacted] complaint information the

morning of June 26th, 2014 and I have reviewed Ms. [redacted]’s information. Ms. [redacted] does in fact have a membership,

but unfortunately we have been having trouble receiving the parts. We also had some employment changes made in

our Ocala, FL location and this contributed to the problems with communication.

We apologize for not thoroughly communicating

with the patient; I left Ms.[redacted] a voice mail on June 30th,

2014 and spoke with her on July 1st and 2nd 2014. We have agreed to refund her money for the

membership. She has a contact where she

can get the part with a better price and will be able to receive them more

quickly. [redacted] thanked me

for helping her with this situation, I apologized for all the frustration and

informed her we will be mailing her copies receipts for the refund and a

letting confirming the contact has been canceled.

Thank you for your assistance.

Patient

Advocate

Phone:

###-###-####

Email:

[redacted]@precisionrepairnetwork.com

Review: MY HUSBAND [redacted] IS COMPLETELY DISABLED. HE CAN NOT WALK OR STAND. THIS COMPANY CAME INTO OUR HOME TO REPAIR HIS MOTORIZED CHAIR AND LEFT HIM WITH A LONER CHAIR,WHICH IS DEFECTED. THIS COMPANY HAS HAD MY HUSBAND'S CHAIR FOR OVER 3 MONTHS. THEY HAVE FAILED TO CONTACT ME OR MY HUSBAND IN WHICH I AM THE PRIMARY PERSON THEY SHOULD CONTACT DUE TO MY HUSBAND HAVING SPEECH ISSUES DUE TO HIS DISABLITY. I HAVE TRIED TO CONTACT THIS COMPANY OVER 300 TIMES WITH NO RESPONSE AND THE VOICEMAIL WILL NOT ALLOW YOU TO LEAVE A MESSAGE DUE TO IT BEING FULL.Desired Settlement: I WOULD LIKE FOR MY HUSBAND TO HAVE HIS ORIGINAL MOTORIZED CHAIR RETURNED TO HIM IN WORKING CONDITION. ALSO I THINK THAT I SHOULD BE COMPENSATED FOR HAVING TO PAY SOMEONE TO COME INTO MY HOME WHEN HIS MEDICAL AIDE IS NOT THERE TO SIT WITH HIM BECAUSE AGAIN THE LONER CHAIR IS IN POOR SHAPE FOR HIS CONDITION.

Review: My motorized wheelchair was taken for repair and never returned for three months. The temporary wheelchair I was given to use broke down and I am left without mobility. I have left several messages which have not been returned both in Pembroke and San Diego, CA. For two months the Pembroke number, 781-209-5694 mailbox has been full.Desired Settlement: Please contact me and return my fixed wheelchair as soon as possible.

Review: I have a 4 year old Jazzy Select electric mobility chair in which I use to get around. I have COPD and Diabetes and cannot walk any more. I depend on that chair to be able to be mobile at all. I had problems with the batteries and called the Precision Repair Network in March of this year. They repair the chairs and advertise on the internet and on TV. They have been to my home to repair my Jazzy power chair four times and each time the problems I had with the chair transforms itself into another problem. Granted, I am not personally paying them to work on it, actually you all are paying for it through Medicare. They had great intentions, and the technicians are very respectful, but I still have a chair that I cannot use and I feel it is unsafe because the brakes do not work properly, it stops by itself and throws me off the chair and will not turn properly. The last time I complained to them I received a letter dated July 1, 2014, that stated " we are unable to continue to repair your power wheelchair blah, blah, blah,", and then it states "we cannot find the source of the problem, We recommend that you speak to Medicare and your doctor to work towards getting you a new mobility device". This is after they replaced both drive motors, both batteries (twice), the joystick and other assorted items and charged my Insurance and Medicare. I am sure they charged them several thousand dollars for the parts and labor. If I go to Medicare and my insurance do you think for a minute they will pay another couple grand for another chair? And if I go to my insurance company and complain to them then they do not pay them for the parts and labor and Precision comes after me for the money. I am between the rock and a hard place.

I am a Senior Citizen, and a Viet Nam Veteran! I do not have the money to repair it or replace it, I am asking the Revdex.com to please help me to have my chair repaired.

The above statement made is truthful to the best of my knowledge, [redacted]Desired Settlement: I need them to fix the chair, and if they cannot, then supply me a new chair of equal value at no charge to me.

Business

Response:

September 5, 2014

To: The RevDex.com,

We

apologize for the delayed response to this complaint. We were moving our corporate office location,

which unfortunately caused a delay.

In

response to complaint [redacted].

I received the information of this complaint

on August 27th 2014 and we experienced a computer system failure

during out corporate office move which caused a bit of a delay with

responding. We have first worked on this

patient’s power wheelchair in October 2013. We returned in December 2013 for warranty work

and additional repairs. We have gone out

to this patients home to help with repairs even though he is past his warranty

timeframe. This patient has had concerns

about the speed of his unit and we have been out to address that on several

occasions. This patient has spoken to our

technicians, the Regional Manager, and myself (Patient Advocate/ Customer

Service Manager.) We have supplied this

patient with a letter, which he mentioned in his complaint. In the letter, we recommended he should

contact his doctor and Medicare in regards to getting a new mobility

device. We have done everything we can

with fixing his power wheelchair and we cannot do anything further.

It is not Precision Repair Networks

responsibility to provide patients with replacement mobility devices if their

device is not repairable. If he would

like a mobility device that is covered by his insurance he will have to speak

to Medicare and his doctor like we recommended.

We

apologize we cannot be any more help for this patient. We regret that we have not satisfied him, but

we have repaired his device the best it can be repaired.

Sincerely,

Patient Advocate/Customer

Service Manger

Phone: (619)

359-6933

Email: [redacted]@precisionrepairnetwork.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What kind of a company that guarantees 100% satisfaction on their web site, would respond to a unhappy customer that way? In writing! Unbelievable! With that statement they have lost all credibility with all their customers. Not just me.

Review: On Wed. July 30, 2014 at 11:14 AM I called Precision Repair Network at ###-###-#### after seeing their advertisement on a few of the television stations here in New York State (Long Island) and spoke with "[redacted]" who asked Me for My Medicare ID# (also My Soc. Sec. #) so He could check to see if Medicare would "approve" their service to Me. [redacted] assured Me He would call Me back as soon as He got the "approval" and within a short period of time (that same day) [redacted] called Me back to tell Me I was indeed approved. He then informed Me that someone from Precision Repair Network (PRN) would be calling Me to set up a date for repairing My "Scooter Chair". I waited approximately two days and called PRN again (8/1/14) and spoke to "[redacted]" in San Diego who told Me that their Cohoes, NY Facility would be handling My order of service and gave Me their telephone # (###-###-####). I called the Cohoes Facility located at 67 Oliver St., Cohoes, NY after hanging up with "[redacted]" and got their "voicemail" so I left a message. On Aug. 8, 2014 to check on the "status" of My inquiry and got the "voicemail" so I left a message to return My call. I waited approximately a week and called the Cohoes Facility "once again" and got the "voicemail"... "once again". That same day I received a call back from PRC ([redacted] sp.?) who explained to Me that "they haven't forgotten about" Me and that they are trying to "set up a crew" for My area. I asked for an approximate date as to when I would hear from them and She ([redacted]) said She "could not give Me one but it would be "soon". Today is Fri. Sept. 26, 2014 and PRN is still running their advertisements on television (I videoed two of them) and according to "[redacted]" (who I called today at approximately 12:51 PM) My wait would most likely be longer as they (PRN) have many orders that have come in before MY order (which was July 30, 2014) and that they are extremely busy with calls and orders from My area.Desired Settlement: As I told "[redacted]" at PRN, it seems that Precision Repair Network should "not start vast projects with half vast ideas". I am a Type 1 Diabetic who underwent quadruple by-pass heart surgery, have peripheral artery disease, poor circulation, COPD, emphysema among other medical problems and I rely on My Scooter Chair to get out of the house, shop for groceries, pick up medications as well as for around the apartment on bad days. Had I known that PRN was unable to "handle" the task at hand I would never have called them in the first place only to be led on and I would have contacted a more reputable company which was closer to "My area" and due to My medical problems "time" is of essence as My income is VERY limited and calling a cab is something only a "Rich Man" can do today. I NOT ONLY want Precision Repair Network to purge from their and their Associates records My Medicare ID# and ALL information on Me I ALSO want proof and written confirmation that it has been done.

Business

Response:

October 2, 2014

Review: I called Precision Repair saying that I needed to get new motors for my wheelchair. When the mechanic came to my home and replaced the motors and batteries, I thought they were new and stated to the mechanic that I was happy to get new motors. I did not ask for batteries. When I asked what the guarantee was, I never got an answer. Since I thought that I was getting new motors, I asked to keep the old ones. I was told that they refurbished them. I assumed that they gave some kind of discount to Medicare if the motors could be rebuilt. I was wrong. After the work I started to have an electrical problem and the brakes would lose power and lock up. Precision worked on the chair several times and kept swapping motors and other parts but never replaced the wiring harness. This went on for several weeks and the problem persisted while they kept putting old often noisy used motors on my chair. The chair now has a worn out and weak set of slow motors. The last time they brought me my chair, both wheels were loose. I never needed used motors as the chair had reliable working used motors. I called to get new motors. December 23rd, 2014, the chair became completely unresponsive with the brakes locking and the battery indicator light blinking. At first my calls were ignored and then I was told they would repair it under warranty. Then I was told to call other companies. I did and the other companies will not touch it because it has been less than a year since Medicare paid for the work. Now Precision has told me they are no longer servicing this area although the Ocala number still answers. My chair has been cannibalized and I believe the parts resold and billed to Medicare. Precision will not bring me a loaner or repair my chair. No way they are A+. I have probably have been scammed. My chair was reliable before Precision worked on it. Why replace working used with often noisy and now weak and slow.Desired Settlement: Refund the money to Medicare so that another company can fix Precision's mistakes and get paid. Also stop reselling junk from other chairs as "refurbished". Wiping the dust .off is not "refurbishing" Bring me a loaner until another company can repair the chair. Stop billing Medicare for rental for parts on my chair that your people have destroyed and I am not able to use.

Review: I am a paraplegic depending on my w motorized wheelchair I recently found precision repair network online I signed up for a their platinum membership they sent me a contract I called the company to request repairs on my wheelchair not to be told that I have a rehabilitation wheelchair which don't repair I was assured that my credit card would not be billed the fee of 74.99 unless my chair was serviced.But to my surprise they billed my credit card twice once 3/14 and 4/14. for 74.99 my attempts to reach out to the company has been futile to say the least I have canceled my credit card .The contract they sent me says nothing about rehabilitation chairs an what they will not repair I questioned one of their technicians about and he agreed and said he would forward that to customer service . So in closing they knew their advertising was but did not change their policyDesired Settlement: Refund my money and change their contract and advertising to reflect what they can and cannot Repair!

Business

Response:

To The Revdex.com

My name is [redacted] and I am the Patient Advocate with Precision Repair Network (PRN). As Patient Advocate, I

handle patient complaints and concerns. I received information about the letter you sent to us on May 9th

regards to [redacted]’s complaint. We are currently doing our research on the charges that [redacted]

mentioned in his complaint. We do not have any of his credit card information on file, we may have to contact

[redacted]’s bank and our bank to track the specific transaction that [redacted] is saying we charged him. If we

find the charges that [redacted] is stating we charged him then we will be more than happy to provide a full refund.

PRN does not repair rehabilitation power wheelchairs currently; we have apologized to [redacted] about this.

Unfortunately, rehab repairs require a licensed rehab technician and we are not staffed with one in his area at the

time. We have standard question at the intake process to determine what type of power wheelchair (PWC) they

have. That is usually when we notify the patient/customer if we are going to be able to work on their PWC. We

are having selected PRN employees to review our online information, policies, and information the intake

department is giving patients to help avoid this in the future.

We apologize for this situation of dissatisfying [redacted]. We will continue to do our research and

contact [redacted] to give him an update and possibly to gather more information so we can refund his money.

Thank you for your assistance.

Patient Advocate

Phone: (619) 359-6933

Email: [redacted]@precisionrepairnetwork.com

Review: I contact this business on 5/2/14 to inform them that I need service on my scooter. The young lady took all the information and said she needed to check with my insurance to see if I still was under warranty. She said I was warranted and that she was going to email my request to the service office in WA. I have called on many occasions and as of 6/11/14, I have not heard from anyone in regards to servicing my scooter.

Business

Response:

To: The RevDex.com,

My name is [redacted] and I am the Patient

Advocate with Precision Repair Network. As the Patient Advocate, I handle

patient complaints and concerns. I

received [redacted] complaint information

the morning of June 16, 2014 and I am reviewing [redacted] information and

she is still pending authorization for insurance. She was ready to be scheduled by the intake

department, but unfortunately there was a delay placing her on our contact list

because we are still waiting to see if her insurance will cover her repairs or

if it will be an out of pocket expense.

We are trying to get the insurance information and we will be contacting [redacted] to give her an update.

We apologize for not thoroughly communicating

the insurance verification process with [redacted]. We will be following up with her to give her

an update on what we are needing to process payments. Once we have that cleared up, we can schedule [redacted] and get her scooter repaired.

Thank you for your assistance.

Patient

Advocate

Phone:

(619)[redacted]

Email:[redacted]@precisionrepairnetwork.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

They did a good job and did it fast. I couldn't have asked for any better customer service--they really paid attention, and they followed up. Great folks.

Review: I AM UNABLE TO GET ANY SERVICE FROM THIS COMPANY. WHEN I CALL I GET THE VOICE MAIL BOX WHICH IS ALWAYS FULL. I HAVE CALLED THE MAIN OFFICE AND THE SAY THEY WILL HAVE THE SERVICE DEPT.CALL, THAT NEVER HAPPENS.THEY ARE VERY POOR WHEN IT COMES TO SERVICE. IT TOOK OVER 75DAYS THE FIRST TIME THEY CAME AND THEY DIDN'T HAVE ALL OF THE PARTS. THIS TIME I HAVE BEEN CALLING 3XS A WEEK FOR MORE THEN 5 MONTHS.Desired Settlement: DesiredSettlementID: Other (requires explanation)

JUST SERVICE MY POWER CHAIR

Business

Response:

October

14, 2014

In response to complaint # [redacted]

Dear Sir,

I

have tried contacting you earlier today in regards to possible solutions to

this dilemma. However, I was only able to reach your voicemail box. We do unfortunately

have a heavy call volume and a large quantity of patients ahead of you in the

scheduling process. With that being said we would be more than happy to service

your mobility repair needs once we are able to have a technician get to you.

If

you are unable to wait anymore we recommend you contact 1-800-Medicare for

another repair company that may better suit your time sensitive needs. We at

Precision Repair Network deep apologize for any inconvenience.

Sincerely,

Patient Advocate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please note the reply from Precision Repair Network, the if you don't like it go somewhere else. They called on Tuesday 10/14/2014 and left a voice mail. On Wednesday and Thursday I called back

and left a voice message. As of this writing I have not heard from them.

Regards,

Business

Response:

October

21, 2014

In response to complaint # [redacted]

Dear Sir,

In

response to your most recent rejection of our resolution, I would like to

apologize for the way you felt we responded. We at Precision Repair Network

never intended to send the message of “if you don’t like it go somewhere else.”

We simply stated that we do have longer than usual wait times, and that if this

is a time sensitive we recommend contacting your insurance provider.

As

you are aware, we were able to have a technician in your area who will be

servicing you today, the 21st, of October.

Again,

we at Precision Repair Network apologize for any inconveniences you may have

felt. Please feel free to contact me directly if I may be of more assistance to

you.

Sincerely,

Patient Advocate

Review: On 04/23/2014 I hade a repair done to my Powerchair

The repairs Were battery and a charger and a loner chair.then again on 06/13/2014 they had the chair again on that time they replaced 2 motor gear boxes,a joystick(used)and a controller.Spence the begging of Sept I been trying to reach the choices by office left several messages but got no resoponce.I tried again at the middle of Oct left a message again no response. I finally talked to someone and told her my complaint she told me the warranty was only 90 days I told her they put a used part in not a new one.she told me they could not service me because I was in maine.but they came twice before but not anymore she stated they have a Boston ma office to service me but again no calls. I been without my chair for 1 month I need my chair for mobility no chair no mobility please help me get my chair fixed the right way. Thank youDesired Settlement: I would like my chair repaired with a brand new parts ASAP. I think I deserve that much I been very patient.

Business

Response:

Hello Mr. J[redacted] To recap our phone conversation from earlier, we are working diligently to service Maine patients, we sincerely apologize for the delays and misinformation given to you by an employee. We will be opening an investigation into this matter. We can in fact service Maine out of out Pembroke, MA office, and Joysticks are covered for 13 months, not 90 days. Like I said I will be sitting down with the Operations Manager for that location to work on getting approval for out technicians to go on an over night trip and service your chair with brand new parts.I have also given you my direct office line and cell phone number should you have any further issues you would like addressed immediately. I will be calling you myself tomorrow the 3rd of December to give you more information Thank you,[redacted]Patient Advocate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like to wait until they actually come and do the repairs I did talk to someone and was somewhat satisfied will his response.

Regards,

They never answer and or return calls/mssg/emails. The same issue has plagued my scooter and it has never worked right since the made a supposed fix. I have been trying to request service for 3 months with no help what so ever. I need my chair as I am a fall precaution and am now unable to get around safely w/o my chair.

Review: I have several health issues that make it hard for me to get around normally so that is why I have my Pride Mobility Model 1650. I also weigh about 500 pounds and the 1650 is duty rated for 600 pounds with dual motors and batteries. It quit working in December of 2013 but I was lighter then and feeling okay so I tried to do without. By March I realized I needed it and call Precision Repair after seeing its ads about nationwide service and repairs. I called and did not hear back till the end of the month when I was told they had Medicare Prior Authorization for repairs. They sent a man to pick it up on April 3,2014 and I was left with a loaner that was duty rated for 450 pounds max. but I assumed by what was implied that it would be a quick repair. After 3-4 months I called and they said they were having problems getting parts because Pride no longer makes the 1650. Pride replaced the 1650 with the 1450, same machine, different model number. The part needed was assumed at that time to be the joystick controller. They said they would call me back after I told them some more info and let me know when it would be fixed. Months went by and no call, so I called again and the secretary in Indianapolis said I needed to call when the Technician would be in the office since they were having to deliver chairs because they could not find a delivery guy. So I started calling to check up and soon was told the number was disconnected. I posted a complaint on [redacted] and got a man in San Diego who told me they had closed Indianapolis and moved it to Chicago. Last time I got a straight answer, I was told that the connections to the batteries (4) needed replacing. Since then I get nothing but answering machines and voicemail. Even when I do get to the operator in San Diego and was supposedly connected to a senior VP which turned out to be her voicemail message. I continue to call daily now and have told them that I would post to [redacted], News Outlets, and the Revdex.com till I get a straight answer.Desired Settlement: I want my chair fixed. Precision lied about having Medicare approval in April because I received notification of the denial from Medicare/Humana on January 5, 2015 that they had applied Dec. 31 of 2014. Humana confirmed by phone with me that the only request they had got from Precision was Dec. 31 and they could not do anything because my insurance carrier was changing Jan. 1. So since they lied and did not seek payment authorization then they should foot the bill for the repairs. New parts too!

Review: I bought a jet 3 ultra power chair. so, I called precision repair network. The guy on the phone said,"they only service power chairs through insurance companies. So I told him about what it says on their site. Here is what it says: (here was the site question)

"What type of payments do you accept?

To meet our members' needs, we accept a diverse array of payment options, including Medicare, Medicaid, private health insurance, major credit cards (including VISA, MasterCard and American Express), eChecks, and paid membership dues."

The guy on the phone said he was not aware of what the site said. I want to know what's going on! I need my power chair repaired and precision repair network will not help. They said they accept medicaid and credit cards. This is false advertising. Then then emailed me and told me to contact them-which I did. The lady on the phone said,she'd have someone call me tomorrow. Well, that day came and went and no one contacted me.

I believe this is false adverting. My credit card is considered legal tender.Desired Settlement: To have it serviced and fixed.

Business

Response:

September 23rd, 2014

To: The RevDex.com,

In

response to complaint [redacted].

We apologize for the late response

for this patient’s complaint. Our

Patient Advocate reached out to the patient on September 11th, 2014 to

hear this patient’s complaint/concern. We

are have someone looking into the communication this patient had with us in

regards to what we informed him about payment methods. We are going to help this patient with his

power chair repairs, but the patient requested that we wait until the beginning

of October 2014 because that is when he will be able to pay for his

repairs. This patient does not have

insurance that covers the cost of his repairs so the patient has to pay out of

pocket. After we repair his power chair

we will follow up with him to see how his power chair is working for him after

the repairs we completed.

Thank

you for your assistance

Sincerely,

Patient Advocate/

Customer Service Manger

Phone: (619)

359-6933

Email:

Consumer

Response:

As of Wed. Sept 23,2014. At this point I am still waiting for someone to contact me to make an appointment for around Oct 1 2014. As of right now, The Power Chair is still not working and no repair date has been set. I spoke with a person named [redacted] and he said he'll look into it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

?On thursday,Sept 25,precision Repart Net work call me and a lady said, that she has MY bill for the repairs and batteries... I said, WHAT BILL? No one has come to my house to fix my Mobile Chair. I'm still waiting for the guy from Ocala to call me and make an appointment to come and fix it. Then I also told her that [redacted] (head of the business in San Diego) was trying to get a hold of the Ocala Guy. She then told me, she'll speak to [redacted] and get back with me. As of now, no one from precision repair has contacted me or the guy in Ocala.

I think there is something fishy going on here. If the guy in Ocala is telling the people in San diego that things are fixed. Then Precision Repair Network may be making 'bogus' insurance claims. As far as I'm concerned, the communication between San Diego and Ocala is terrible if not, NON-EXISTANT. Please help me with this problem.

I assure you I did not accept anything with them yet. I'm still waiting for my chair to be fixed.

Thank you for your time

Mr [redacted]

Business

Response:

October 3, 2014

Review: I was searching web trying to find a company that worked on repairing electric wheelchairs that was also affiliated with Medicare...after calling Precision Repair Network I was asked for Medicr and D.O.B. to verify Medicare enrollment...about ten minutes later received call from company saying everything was verified and repair request would be forwarded...this happened on Monday, Nov. 25, 2013...after not hearing anything I made call on Wednesday, Dec. 4th and was once again told my repair request was being forwarded...Desired Settlement: would just like to know if company is bogus and if so if somehow possible for others not to be duped...

Business

Response:

To: The Revdex.com.

My name is [redacted] and I am the Patient Advocate with Precision Repair Network. As the Patient Advocate, I handle patient complaints and concerns. I received Mr. [redacted]’s complaint on April 3rd 2014, the complaint that he had submitted to you 12/5/13 12:35:05 PM with the ID of [redacted]. I called the phone number provided on the complaint letter that you (the Revdex.com) sent us to speak with Mr. [redacted] directly, like you encouraged in your letter. Mr. [redacted] did not answer the phone so I left a voicemail stating who I am and what my role is with Precision Repair Network. I informed Mr. [redacted] in the voicemail that I received his complaint from December and from my understanding this complaint was about scheduling delays on our part, for his needed repairs on his power wheelchair or scooter. I apologized for the inconvenience of this situation and I am calling so Precision Repair Network can make it right. In the voicemail, I gave him my contact information, in hopes he will call me back so we can handle this complaint appropriately and move towards a resolution for this complaint that he has placed.

We are sorry that we did not contact Mr. [redacted] in the past; I b[redacted]eve that his information was dropped during a patient computer system upgrade. Precision Repair Network is prepared to schedule Mr. [redacted] for any repair need he may have for his power wheelchair or scooter, if Mr. [redacted] has not yet been serviced with a repair from another company already.

Thank you for your assistance.

Patient Advocate

Phone: ([redacted]

Review: Precision network picked up my power chair in late April 2014. They left a loaner chair while they 'repaired' mine. My chair was returned early May and 'seemed' to be working correctly for a couple weeks. The 'repaired' problem returned only much worse than the original reason for the repair request. A simple bolt that had stripped out needed to be replaced, it's called a castor bolt. Upon inspection after the problem returned, we found that bolt was not in fact replaced. We had rigged a bolt with nuts that would work temporarily, that engineered bolt remains in the castor. We have been unable to replace that part with a factory part. Now the entire castor assembly with the bolt and bearings needs replacing.

The chair is almost unmanageable. This castor 'hangs up' and turns sideways causing the chair to make unexpected turns and damage to floors. I just want my chair fixed so it doesn't throw me into solid objects or traffic or tear up floors. I depend on this chair to maintain my independence, it's a shame what was a $10 fix has now cost much much more. Yes, it's dangerous but it's necessary that I continue to use the chair, as is.

Precision network has 'promised' to fix the problem since late May or early June 2014. A man known only as [redacted] finally called from my area, that was about Nov 20, 2014. Mr. [redacted] promised to come to my home before Thanksgiving. Several phone calls later, Mr. [redacted] still has not come to look at the chair.

This network charged someone for repairs that did not 'fix' the original problem to the tune of nearly $4000Desired Settlement: Just fix the chair. That's all. It shouldn't take months to get it completed. I was told I'm a priority since I'm a warranty. Those poor folks that aren't a priority, could take years.

We've now been 6 months and $100 out of my pocket to try to repair this problem. The parts needed cannot be ordered by individuals, only jobbers, so I am told.

Business

Response:

Hello [redacted],As [redacted] had explained the out of pocket price of $400 was incorrect information. The batteries, charger, and seat will be covered under warrant work and there will be no charge sent to either you or your insurance company. As of our conversation today over the phone the Warner Robins, GA shop has gone out to you home and picked up your power wheelchair for the repairs mentioned earlier as warranty and they have left you with a loaner chair to utilize while repairs are being done on your chair. Should anything arise in the future please do not hesitate to contact me directly at the number I have left you.Thank you for displaying great patience while we came to a resolution to this issue. Sincerely,[redacted]Patient Advocate###-###-####Precision Repair Network

Consumer

Response:

Original complaint dated 12/16/2014 was closed without my being able to respond to the business The chair was picked up again, kept for a couple of weeks and returned. Again it seemed to be repaired but after a day or two, the same problem returned. The rear castor wheel sticks and causes the chair to turn unexpectedly or roll erratically. I was told by the tech that the parts supplied to fix the chair were used, which really wouldn't matter if in fact the chair was fixed. I have been trying to reach PRN this time since 12/19/2014. I actually spoke with a person about the end of December 2014, she said someone would contact me after the first of the year (ambiguous). Every other time I've called (telephone records to support many calls have been made), the VM is full and they can't take my message. The chair is still not fixed and batteries they put in back in May 2014 with the original repair, are junk. Since my chair came back 12/17/2014 the battery won't hold a charge for more than 2-3 days, no matter how long they are plugged in (up to 18 hrs). The batteries I purchased in Sept 2012 had a 2 yr warranty but were removed by PRN. "The batteries, charger, and seat will be covered under warrant work and there will be no charge sent to either you or your insurance company." PRN stated Those things were not the cause of the original problem and I was unaware of the battery problem until more recently. And if that's what we got for nearly $4000, well that says a lot right there. I would be more than happy if this chair simply worked without the dangers of erratic rolling and unexpected turning. Unfortunately, this chair is a necessity so scraping a wall sometimes has to be tolerated. Slamming into something at full speed is a real possibility. PRN, at the very least should answer their phones and keep their appointments. Neither of which they do consistently. The chair is 5 years old. If it can't be fixed, a letter from PRN stating such would allow me to get another chair.

Review: I contacted Precision Repair Network in Oct 2014 to repair my husband's chair. After given all necessary insurance information a scheduled date for pick-up was made and chair was picked up Nov 3 2014. After a few weeks, I called to find out the status of the chair. Have been given various different answers. First, I was told that they were waiting for insurance authorization, then I was told there was a dispute with workman's comp and no deliveries could be made. Called and spoke to Mgr [redacted] several times. Each time was given the same story again. He is no longer with the company and given another name [redacted] - Patient Advocate. Mr. [redacted] never provided him with the problem and he proceeded to tell me the chair was located at the Tupelo office and given another name to contact - [redacted]. Again, that they were working on it and trying to get chairs back to customers. All I want was is my husband's chair back. What can you do for me or who do I contact to get help with this matter. Contact phone numbers [redacted] @ [redacted] cell, and finally [redacted] who in turn gave me corporate's number (855)854-9667. To date, no answer on the chair and when it will be returned.Desired Settlement: Desperately need his chair back. The loaner chair is now inoperable, charger and batteries not working.