Precision Restoration Solutions Inc

Please see RED responses to each complaint below:
 
Company was hired by our insurance company to repair a water damage issue, work was started and items torn out of house before repairs authorized by...

insurance. 
 
Insurance company did not hire PRS to perform work. Please find attached 'Work Authorization' where customer authorizes PRS to perform work, both water damage and restoration.
 
Contractor does not have license to perform water restoration services as claimed. 
 
I am a Licensed, Bonded and Insured General Contractor, please find attached documentation.
Work was performed unprofessionally, items were invoiced and not done.
 
All repairs were performed professionally, I only billed customer for the items completed. Please see attached documentation. Highlighted items are items we performed
 Contractor threatened tenant to give him extra cash because he was short and he would pay her back - she is living there alone and he took keys to the house without authorization and never gave them back. He refused to complete the job without payment and then threatened us for payment which we didn't receive from the insurance company yet. 
 
I never threatened the tenant. Please see attached text conversation photos for details. I was supposed to go out and take video of the job but Marina told me there was no need for me to come out that she was going to inspect herself. I have key safely put away and drop into mail today.
 
Once inspection of his work was done the custom closet was completely ripped out and removed (valued at $2K) insurance only authorized 10 inches on bottom to be removed. 
 
Insurance did only authorize me to do any removal. Customer signed work authorization authorizing me to perform the work necessary to properly mitigate damages to her property. The was no way what so ever to only remove the bottom 10" of the closet package. I was a built-in particle board covered in laminate skin. These parts do not come apart since they are stapled and glued into place. Panels that were cut were installed in 8' pieces to the wall. This is not a custom, all wood closet package, which in that case you could remove the parts. See attached photographs for details.
Contractor could not explain where the closet unit was and refused to reinstall it.
 
The closet package was disposed of. You cannot install items that are swolled due to water damage and have been cut with a saw. See attached photographs and YouTube video link.
 
 There was also numerous other items not completed per his invoice, items damaged and not completed correctly per the invoice. 
 
I did not bill for work not performed. Never have done it in the past 4.5 years I have been in business, as my record indicates.
 
He had agreed with our insurance to accept their price in writing and now is threatening us for the amount he billed to include the damaged, incomplete and incorrectly competed items. 
 
Yes I have agreed to the insurance price in writing, I am the one who wrote the report that the insurance used as a blueprint to write their own report.
He is sending us email threats and has come to the house and threatened our tenant.
 
I HAVE NEVER WENT OUT TO THREATEN THEIR TENANT. Ask tenant.
 We have paid him for the work complete and he he cashed the check and wants payment for items not completed and all items at a price not agreed on by our insurance. 
 
Check was not cashed, it was deposited in company corporate account. Please request bank statement if needed.
 
We never agreed on anything he worked directly with our insurance on all items and now we have a house that is still damaged
 
See attached work authorization, as it is called, 'Agreement To Proceed With Work'
, we found he isn't licensed for water restoration work 
 
See attached CSLB documentation and CleanTrust Certifications.
 
and we have items incomplete that we are going to have to pay over $5000 to have completed or repaired from his work being under par. 
 
Items not completed were items that were not billed for. See attached report. Insurance paid customer for these items but we did not perform them and thus did not bill for them.
 
We looked him up on yelp and he has had this problem with many clients and all have said he threatens them for payment for items not completed. Our insurance has already payed him in full for the water restoration work he did which was not done correctly and he was not licensed to do.
 
See attached CSLB documentation and CleanTrust Certifications.
Revdex.com complaint manager, what we have here is a customer that is committing fraud and perjury, and attempted grand theft since what they are attempting to do is steal over $2,500.00 from my company. Every once in a great, great while I run into a customer with this nature and it is very depressing to me since I take great care to take care of my customer as my record indicates.
 
 
Please feel free to call me if you have any questions.
 
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Review: Company was hired by our insurance company to repair a water damage issue, work was started and items torn out of house before repairs authorized by insurance. Contractor does not have license to perform water restoration services as claimed. Work was performed unprofessionally, items were invoiced and not done. Contractor threatened tenant to give him extra cash because he was short and he would pay her back - she is living there alone and he took keys to the house without authorization and never gave them back. He refused to complete the job without payment and then threatened us for payment which we didn't receive from the insurance company yet. Once inspection of his work was done the custom closet was completely ripped out and removed (valued at $2K) insurance only authorized 10 inches on bottom to be removed. Contractor could not explain where the closet unit was and refused to reinstall it. There was also numerous other items not completed per his invoice, items damaged and not completed correctly per the invoice. He had agreed with our insurance to accept their price in writing and now is threatening us for the amount he billed to include the damaged, incomplete and incorrectly competed items. He is sending us email threats and has come to the house and threatened our tenant. We have paid him for the work complete and he he cashed the check and wants payment for items not completed and all items at a price not agreed on by our insurance. We never agreed on anything he worked directly with our insurance on all items and now we have a house that is still damaged, we found he isn't licensed for water restoration work and we have items incomplete that we are going to have to pay over $5000 to have completed or repaired from his work being under par. We looked him up on yelp and he has had this problem with many clients and all have said he threatens them for payment for items not completed. Our insurance has already payed him in full for the water restoration work he did which was not done correctly and he was not licensed to do.Desired Settlement: For him to issue a full refund for all work because he was not licensed to do the work he did do on the restoration of the house as he claimed. For him to no longer be able to advertise he can do this work but isn't licensed to do it.

Business

Response:

Please see RED responses to each complaint below: