Precision Roofing

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Contact Name and Title: [redacted] GSM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We have been in contact with this customer prior to the complaint having been filed and had agreed to replace one tire at no cost and sell the customer a second tire at our dealer costThe customer was pleased with this resolution, but then proceeded to file this complaint and post negative reviews onlineWe have, in good faith, attempted to contact this customer repeatedly and have been unable to leave a message at one number and have received no response from messages left at a second number We are in possession of the tires and will honor our agreement as outlined above, so long as the customer returns our calls within a reasonable timeOtherwise, we will consider this matter resolved without further consideration Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Last week when I went to the dealership (Mon 12th) to discuss the tire situation I had mentioned that I would be traveling for work and would be out of pocket early this week - just came back from a business trip at 10pm last night and am getting up to date on messagesA negative review was left of [redacted] as the following happened (also mentioned in my complaint): I spoke with a manager (***) on Weds 14th about the issueWas definitely open to their resolution of the 50/split of costThe manager said they would call me on Thurs 14th to confirm my appointment for Saturday 16h Thurs 14th - no call Friday 15th no call - I called the dealership Saturday - my wife called the dealer around 10am [redacted] was in and his colleague ( [redacted] took a message)No call back on Saturday Sunday 17th - left my negative review and filed a complaint as our calls were not returned Monday 18th - Traveling on business and a call was received saying my tires were inCoincidentally, this was the same day my Revdex.com complaint was sent to the dealership This wasn't mentioned in my complaint (as the goal was to keep things short) but in addition to implying that I probably switched out good tires with rotten tires, I spent around hours at the dealership on Monday 12th before the manager in charge told me that I would just have to buy some new tires (i.e., no resolution) At this stage, I would prefer to pay for the tires elsewhere and then have Al Piemonte cut me a check for whatever they were going to pay from their initial quoteThe dealership should not act like they have been wronged here - a complaint was left around days after the initial solution was proposed and I hadn't heard backLet's not forget that no one was willing to help me out until I had mentioned that the second car that I was in the market for wouldn't be purchased from Al [redacted] Remember, I was the person who should have bought a new car if I didn't want to run into these types of issues It is good to know that consumers do have rights and through the Revdex.com and other forms of communication (online reviews) businesses can be held accountable before and after their transactions with customers Ball is back in their court - if the folks from Al Piemonte can tell me what the cost of the tire was and cost of installation would be, that would be greatAt this stage, it would probably be smart for me to have the tires replaced elsewhere (where there is no negative history on both sides) and then I can just use whatever portion of the money Al Piemonte sends me to cover the cost

I spoke to [redacted] and we came to the agreement that he is buying the key from VW and I will reimbursed him 50% of the costconsider this matter solved

We contacted Mr [redacted] to discuss his concerns with the purchase of his Buick Lacrosse vehicle identification number [redacted] on January 14th, It was agreed that he would take his vehicle to his repair facility in Wisconsin for his convenience and we would reimburse him for the billCheck number [redacted] for $will be placed in the mail to [redacted] at [redacted] Janesville, WI This amount covers the repair bill for $464.78, rental car for $125.79, and a full tank of gas $Tell us why here

The roof was completed in August The roof was inspected by the City of [redacted] and there was a mbetween the City of [redacted] and the inspection company that was sub-contracted by the City of [redacted] to do the inspection There were four different inspectors involved (and the reports were different from each one); also, bad weather complicated the situation and caused delays The roof has passed inspection; there was not any leaks during the entire process and the roof has been paid in full[redacted] ***Precision Roofing, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Customer addressed the dealership with problem of tires and rimsAt the time of the complaint customer drove over 5,miles in a month on the vehicleTo insure good faith and to make sure the customer is satisfied, Al Piemonte Nissan has replaced all rims and tiresCustomer has been notified
and hasn't pick up vehicle

Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: ***/ srv director
Contact Phone: XXXXXXXXXX
Contact Email: ***@apnissan.com
spoke with customer about the service of the vehicleexplained with air conditioning repairs you must start with what is seen wrong
firsttalked about doing further repairs on the vehicle but there is a possibility even after evaporator is replaced that something else could show a leak in near future based on high mileage (185,miles)Al Piemonte Nissan has been in business for years plus and is a respectable companyTherefore we have come to a mutual agreement with customer to return labor for installation for any misunderstanding and the parts installed in the vehicle will still carry a year or 12,mile guarantee on the parts & laborlabor amount was $and we sent a check in the amount of $hoping we may still be able to do business in he futureclose file
Initial Consumer Rebuttal /* (2000, 12, 2015/07/24) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:

I spoke to [redacted] and we came to the agreement that he is buying the key from VW and I will reimbursed him 50% of the cost. consider this matter solved

Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We have been in contact with this customer prior to the complaint having been filed and had agreed to replace one tire at no cost and...

sell the customer a second tire at our dealer cost. The customer was pleased with this resolution, but then proceeded to file this complaint and post negative reviews online. We have, in good faith, attempted to contact this customer repeatedly and have been unable to leave a message at one number and have received no response from messages left at a second number.
We are in possession of the tires and will honor our agreement as outlined above, so long as the customer returns our calls within a reasonable time. Otherwise, we will consider this matter resolved without further consideration.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Last week when I went to the dealership (Mon 12th) to discuss the tire situation I had mentioned that I would be traveling for work and would be out of pocket early this week - just came back from a business trip at 10pm last night and am getting up to date on messages. A negative review was left of [redacted] as the following happened (also mentioned in my complaint):
I spoke with a manager ([redacted]) on Weds 14th about the issue. Was definitely open to their resolution of the 50/50 split of cost. The manager said they would call me on Thurs 14th to confirm my appointment for Saturday 16h
Thurs 14th - no call
Friday 15th no call - I called the dealership
Saturday - my wife called the dealer around 10am. [redacted] was in and his colleague ([redacted] took a message). No call back on Saturday
Sunday 17th - left my negative review and filed a complaint as our calls were not returned
Monday 18th - Traveling on business and a call was received saying my tires were in. Coincidentally, this was the same day my Revdex.com complaint was sent to the dealership
This wasn't mentioned in my complaint (as the goal was to keep things short) but in addition to implying that I probably switched out good tires with rotten tires, I spent around 2 hours at the dealership on Monday 12th before the manager in charge told me that I would just have to buy some new tires (i.e., no resolution)
At this stage, I would prefer to pay for the tires elsewhere and then have Al Piemonte cut me a check for whatever they were going to pay from their initial quote. The dealership should not act like they have been wronged here - a complaint was left around 5 days after the initial solution was proposed and I hadn't heard back. Let's not forget that no one was willing to help me out until I had mentioned that the second car that I was in the market for wouldn't be purchased from Al [redacted]. Remember, I was the person who should have bought a new car if I didn't want to run into these types of issues.
It is good to know that consumers do have rights and through the Revdex.com and other forms of communication (online reviews) businesses can be held accountable before and after their transactions with customers.
Ball is back in their court - if the folks from Al Piemonte can tell me what the cost of the tire was and cost of installation would be, that would be great. At this stage, it would probably be smart for me to have the tires replaced elsewhere (where there is no negative history on both sides) and then I can just use whatever portion of the money Al Piemonte sends me to cover the cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We contacted Mr. [redacted] to discuss his concerns with the purchase of his 2005 Buick Lacrosse vehicle identification number [redacted] on January 14th, 2017. It was agreed that he would take his vehicle to his repair facility in Wisconsin for his convenience and we would reimburse him...

for the bill. Check number [redacted] for $635.76 will be placed in the mail to [redacted] at [redacted] Janesville, WI 53546. This amount covers the repair bill for $464.78, rental car for $125.79, and a full tank of gas $45.19. Tell us why here...

Upon entering into an agreement with the business, we agreed that I would pay approximately 80% of the total charges at the conclusion of the job, with the remaining (approximate) 20% being paid after I had time to review/inspect the craftsmanship in detail. This arrangement was recommended by my insurance company. In fact, they issued two separate checks, with the second check to be provided after inspection of the job. During the third day of the job, the crew damaged a gutter in the front of our home; sufficient enough damage was done to warrant a replacement gutter. During the final day of the job (day four), I provided the initial 80% payment in accordance with our agreement. Upon paying the owner the initial payment, he said everyone was paying him the full amount and was frustrated about "needing to pay his workers." I reiterated our agreement, said I wasn't everyone else, and asked if the damaged gutter had been replaced, to which he said it was "fixed." Later that day (same day of initial payment), after returning home from the office, I saw that the gutter had been hammered numerous times in an attempt to fix the damage, which resulted in further damage to the gutter. After several back-and-forth conversations, the owner said the gutter was $300 and I could deduct that from the remaining balance. As the owner of the company and the one responsible for the damage, the onus was on the owner to fix the damage or sub the work out, which he refused to do. He also refused to provide any kind of written quote, so the figure he provided via text wasn't verifiable. After speaking with my insurance about the situation, and after he has refused to have the damages fixed (transferring the onus to me - the customer) or provide a written estimate until, according to his phone text, "I'll hand you that document when you hand me the check," my insurance company is removing him from the approved list of roofers. Additionally, I am now having to spend my time finding a company to fix the damage. Once the damage is fixed, the owner will receive his remaining payment minus parts and labor for the damage caused by his company.

For those of you looking to utilize this company's services: 1) I would look elsewhere. If you decide to utilize him: 2) I would reserve full payment at the conclusion of the job in case property damage occurs. If the job results in damage: 3) realize he may not fix it himself or sub it out and will transfer the responsibility of fixing the damage to you (no respect for your personal time). And 4), any quote of damage he provides verbally or in text is meaningless if he isn't willing to provide a written quote with a detailed itemization of parts and labor.

According to Revdex.com website, he's been a Revdex.com Accredited Business since May of 2016 (four months). There are two documented complaints and one dissatisfied review, which I'm not filing as a documented complaint because I'm in control of the situation due to holding the final payment. Read the reviews and decide for yourself.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I chose Kent, out of 6 different contractors, because he gave a detailed bid. His price range was comparable to my other bids.

The job was coming to an end and I asked Kent for my left over shingles and he said there were none left. My direct response was, "Really, you used every last shingle?" He looked me in the eye and said, "Yes.". I found his answer very hard to believe and truly felt he lied to me since I had seen extra supplies on the roof prior to him removing it. Also, I have done enough home improvement projects to know I either do not have enough or I have left overs. I have never walked away from a completed project and used every single piece of my supplies. He did give me a partial roll of felt and said that is all he had left.

I had requested the cost of the roofing supplies in writing for my taxes since I used energy efficient white roofing. It is my understanding I can deduct this on my taxes. After several requests I finally got my request by email.

On to my next complaint. I had requested gutter leaf guards on one short section of my new gutters. In his bid there was not a break down for the cost of the gutters, down spouts and leaf guards or any of the other supplies. When all my neighbor's trees started loosing their leaves I had realized I was going to need gutter leaf guards on all my gutters. I emailed Kent requesting the brand name of the gutter guards because I was going to have to install the rest of the gutter guards myself. I also told him I talked to my tax man and I needed the break down of my supplies. I really didn't talk to my tax man, I said that to see how he would respond since he had left doubt in my mind regarding using all the supplies. He left a phone message stating he couldn't give me a break down and my tax man should not need a break down and he would have to get me someone's phone number for the gutter guards. I emailed him back stating I don't know what number he would have to get me, it was my understanding he purchased the gutter guard at Home Depot and he installed it and I should not have to call anyone. Again, I requested a break down of the cost of all the supplies including the gutters and the gutter guards and if he could not give me a break down could I have a copy of the receipts because he did not honor my first request plus I wanted to estimate my cost for more gutter guards. Also, when I climbed up on a ladder to look at the gutter guards I did not find what I was expecting to find. When I found wire mesh, then I really wanted a break down of the supplies because I had a feeling that he over charged me for the gutter guards and installation. I have yet to hear from him.

He did what appears to be a pretty good job on the roof, though I found a couple places where the shingles are puckering when I was installing a different gutter guard. So far no leaks with the couple of rain storms. I will be contacting Kent regarding the puckering and I will see if he shows up to take care of the problem. If he doesn't, I will just write up another complaint.

I am very disappointed in Kent's dishonesty. I paid for all the supplies and I should have gotten what did not get used or I should have gotten a discount. I know he did not use every last nail and shingle and to look me straight in the eye and tell me there were no shingles left was a lie.

I can not refer anyone to him because he took what I paid for and he lied about it when I asked him and he will not respond to my request for a breakdown of the supply costs which leads me to believe he wasn't honest there.