March 30, Revdex.com Serving Central Indiana NDelaware Street # Indianapolis, IN 46204-Re: Case ID: [redacted] - [redacted] Dear Sir/Madam, I am in receipt of your letter regarding a complaint filed by [redacted] ***As a result of your letter, Express Scripts reviewed Mr***'s concern and would like to take this opportunity to respond By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsorsExpress Scripts provides plan sponsors with "core" pharmacy benefit management services, including third-party claims processing, fonnulary administration, benefit plan communications, and other similar activitiesExpress Scripts' home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clientsThese services, contracted by the plan sponsors, satisfy the plan sponsors' goals of providing a cost-effective, seamless and clinically appropriate benefit for its patients Mr [redacted] expressed concern regarding a medication he received from Express Scripts, for his son, which he indicated was not orderedAs a result, Mr [redacted] is requesting a credit for the co payment for the medication in question The medication in question was enrolled in the Express Scripts Automatic Refill program in June The Express Scripts Automatic Refill program provides members with automatic refillsThe medication will be automatically mailed prior to the next refill dateExpress Scripts received a new prescription from the prescriber on January 4, and the medication was mailed on January 6, Upon receipt of the medication, Mr [redacted] contacted Express Scripts customer service and was provided this information, as well as, a courtesy credit in the amount of $which was applied to the balance on the mail order account on January 13, To satisfy Mr***'s concem, the amount of $was also credited as a one-time courtesy and applied to the credit card on file I trust this letter has been responsive to your request for information regarding this complaint If you have any questions regarding this matter, or desire any further explanation or information, ple
March 30, 2017 Revdex.com Serving Central Indiana 151 N. Delaware Street # 2020 Indianapolis, IN 46204-2599 Re: Case ID: [redacted] -[redacted] Dear Sir/Madam, I am in receipt of your letter regarding a complaint filed by [redacted]. As a result of your...
letter, Express Scripts reviewed Mr. [redacted]'s concern and would like to take this opportunity to respond. By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsors. Express Scripts provides plan sponsors with "core" pharmacy benefit management services, including third-party claims processing, fonnulary administration, benefit plan communications, and other similar activities. Express Scripts' home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clients. These services, contracted by the plan sponsors, satisfy the plan sponsors' goals of providing a cost-effective, seamless and clinically appropriate benefit for its patients. Mr. [redacted] expressed concern regarding a medication he received from Express Scripts, for his son, which he indicated was not ordered. As a result, Mr. [redacted] is requesting a credit for the co payment for the medication in question. The medication in question was enrolled in the Express Scripts Automatic Refill program in June 2016. The Express Scripts Automatic Refill program provides members with automatic refills. The medication will be automatically mailed prior to the next refill date. Express Scripts received a new prescription from the prescriber on January 4, 2016 and the medication was mailed on January 6, 2016. Upon receipt of the medication, Mr. [redacted] contacted Express Scripts customer service and was provided this information, as well as, a courtesy credit in the amount of $100.00 which was applied to the balance on the mail order account on January 13, 2017. To satisfy Mr. [redacted]'s concem, the amount of $74.70 was also credited as a one-time courtesy and applied to the credit card on file. I trust this letter has been responsive to your request for information regarding this complaint If you have any questions regarding this matter, or desire any further explanation or information, ple<'! ·contact me directly at (800) 871-4663. Sincerely, H[redacted] Senior Manager, Executive Correspondenc
March 30, Revdex.com Serving Central Indiana NDelaware Street # Indianapolis, IN 46204-Re: Case ID: [redacted] - [redacted] Dear Sir/Madam, I am in receipt of your letter regarding a complaint filed by [redacted] ***As a result of your letter, Express Scripts reviewed Mr***'s concern and would like to take this opportunity to respond By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsorsExpress Scripts provides plan sponsors with "core" pharmacy benefit management services, including third-party claims processing, fonnulary administration, benefit plan communications, and other similar activitiesExpress Scripts' home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clientsThese services, contracted by the plan sponsors, satisfy the plan sponsors' goals of providing a cost-effective, seamless and clinically appropriate benefit for its patients Mr [redacted] expressed concern regarding a medication he received from Express Scripts, for his son, which he indicated was not orderedAs a result, Mr [redacted] is requesting a credit for the co payment for the medication in question The medication in question was enrolled in the Express Scripts Automatic Refill program in June The Express Scripts Automatic Refill program provides members with automatic refillsThe medication will be automatically mailed prior to the next refill dateExpress Scripts received a new prescription from the prescriber on January 4, and the medication was mailed on January 6, Upon receipt of the medication, Mr [redacted] contacted Express Scripts customer service and was provided this information, as well as, a courtesy credit in the amount of $which was applied to the balance on the mail order account on January 13, To satisfy Mr***'s concem, the amount of $was also credited as a one-time courtesy and applied to the credit card on file I trust this letter has been responsive to your request for information regarding this complaint If you have any questions regarding this matter, or desire any further explanation or information, ple
March 30, 2017 Revdex.com Serving Central Indiana 151 N. Delaware Street # 2020 Indianapolis, IN 46204-2599 Re: Case ID: [redacted] -[redacted] Dear Sir/Madam, I am in receipt of your letter regarding a complaint filed by [redacted]. As a result of your...
letter, Express Scripts reviewed Mr. [redacted]'s concern and would like to take this opportunity to respond. By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsors. Express Scripts provides plan sponsors with "core" pharmacy benefit management services, including third-party claims processing, fonnulary administration, benefit plan communications, and other similar activities. Express Scripts' home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clients. These services, contracted by the plan sponsors, satisfy the plan sponsors' goals of providing a cost-effective, seamless and clinically appropriate benefit for its patients. Mr. [redacted] expressed concern regarding a medication he received from Express Scripts, for his son, which he indicated was not ordered. As a result, Mr. [redacted] is requesting a credit for the co payment for the medication in question. The medication in question was enrolled in the Express Scripts Automatic Refill program in June 2016. The Express Scripts Automatic Refill program provides members with automatic refills. The medication will be automatically mailed prior to the next refill date. Express Scripts received a new prescription from the prescriber on January 4, 2016 and the medication was mailed on January 6, 2016. Upon receipt of the medication, Mr. [redacted] contacted Express Scripts customer service and was provided this information, as well as, a courtesy credit in the amount of $100.00 which was applied to the balance on the mail order account on January 13, 2017. To satisfy Mr. [redacted]'s concem, the amount of $74.70 was also credited as a one-time courtesy and applied to the credit card on file. I trust this letter has been responsive to your request for information regarding this complaint If you have any questions regarding this matter, or desire any further explanation or information, ple<'! ·contact me directly at (800) 871-4663. Sincerely, H[redacted] Senior Manager, Executive Correspondenc