In response to complaint [redacted] we have resolved this issue with Ms [redacted] with an apology and a full refundlet it suffice to say that my employyes did not follow policy and I have taken measures to insure that this will never happen againI have personally spoken with Ms [redacted] and take full responsibility for our actions in this situationI thank you for this communication and look forward to upholding the level of excellence that has kept us in business for over years
In response to complaint [redacted] we have resolved this issue with Ms [redacted] with an apology and a full refundlet it suffice to say that my employyes did not follow policy and I have taken measures to insure that this will never happen againI have personally spoken with Ms [redacted] and take full responsibility for our actions in this situationI thank you for this communication and look forward to upholding the level of excellence that has kept us in business for over years