Precision Siding & Construction Co

To Whom It May Concern:With respect to the additional communication from our previous customerWe sincerely understand their frustration in the way their insurance carrier has handled their claimIn our response to their first communication we said we were more than happy to help them in any way we couldTheir response to that offer was to slander our company, which we find extremely concerningAgain, if our customer would like our help and support through this process, please feel free to contact ***.Respectfully,Precision Siding & Construction

Complaint: [redacted] I am rejecting this response because: There was no slanderEverything I said was the absolute truthThis is a very shady company that I regret doing business withOne example is their website claim "With great assurance, we continue to offer a Lifetime Transferrable Warranty for all of our vinyl replacement windows and vinyl siding."If a person takes the time to read the very small,print on the reverse side of the pink copy of the sales contract, it states, in essence, that all warranties are only for two years and does not cover damage that homeowners insurance will normally cover anywayBy putting this barely legible fine print on the backs of their sales contracts, they have a way to weasel out of ever doing any honest warranty repairIt might be legal but certainly not the way that reputable company does businessThe reality of the warranty is that it has no value because it covers almost nothing, and for a very short timeThis year warranty is not what is advertised on the companys website or part of the sales pitchIf Precision Siding & Construction would train their sales personnel to not stray from the facts, their customers such as myself, would not become upset when promises made are not kept By the way, my insurance company has agreed verbally to pay for the flimsy windowsI am putting my house up for sale and moving Sincerely, [redacted]

To Whom It May Concern: In reference to this communication from a very difficult consumerWe have settled the bill in question for $13,070.27,which is less than their requested resolution amountThis consumer should feel very grateful for all of the work we supplied them, not only construction related, but also all of the work we provided on their behalf with their insurance companyWe thank them for their business Respectfully Submitted, Precision Siding & Construction