Precision Siding & Construction

Window installation was supposed to have a lifetime warranty & include a total of $I received $No one came back to seal windows properly My total job was $for approximately windowsI INITIALLY PAID $and the balance was due upon completion When the called to get the balance I paid as requested days later they inform me that they charged me the incorrect amount this was days prior to a major surgery I informed Joel that I would take care of it after surgery however he harassed me and my family daily before and after surgeryThis was their errorHe demanded I pay for their error immediatelyI made every effort to take care of itHe spoke very loud to me and would not let me get a word in I have satisfied my end of the contractI informed Joel that I would need someone to come back and re-seal some windows because the seal had already crackedI also requested my warranty and the $I have not received anything sinse they got

Final Consumer Response / [redacted] (2000, 7, 2015/06/30) */ From: [redacted] (mailto: [redacted] @yahoo.com) Sent: Wednesday, June 24, XXXX XX:XX PM To: [redacted] Subject: Fw: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX) Hello, Can you please give me information on how to remove a complaint? I believe the business and I have come to resolution and I have agreed to remove the complaint and the business will release me from my contract Thank you, [redacted] ***

To Whom It May Concern: We appreciate the communication from our customerWe have been in consistent contact with them on the final scheduling of the work in questionThis work will be completed by December 21, We apologize for the delay in scheduling, it was do to special order material on the sidingThe manufacturers have been extremely slow to process special ordersThank you for your patience

To Whom It May Concern:We appreciate the additional communication from our customerAll of the work in question was completed in December, Our sincere apologies that our sales representative misquoted construction scheduling time framesRespectfully,Precision Siding & Construction

Initial Business Response / [redacted] (1000, 14, 2015/07/21) */ It appears that there has been a complaint filed with both the Denver Revdex.com and the Dallas Revdex.comI have been responding to the Dallas Revdex.com exclusively, not realizing that both needed to be addressedMy apologiesI am attaching copies of everything that I have sent and responded to with the Dallas Revdex.com However, I would like to make one more offer to [redacted] and [redacted] in an attempt to satisfy this case one last time I would be willing to offer one of the choices: 1) Send them back a check for $as previously stated for maintaining good customer relations 2) Custom build and install additional window of equal size at no additional cost 3) Replace all double pane window sashes with Triple Pane window sashes without Tint, as that is not an option in Triple Pane as previously stated We look forward to hearing from you or the customer and hope that we can finalize an agreement Please feel free to contact me with any questions, concerns or necessary additional information Sincerely, [redacted] Attachment Copies: June 9, Revdex.com Dispute Resolution Department RE: Case #XXXXXXXX To Whom it May Concern: This letter is to inform any parties that are involved in the processing and resolving of the above referenced matter Precision received a message from [redacted] on May 26, requesting a return phone callI spoke with [redacted] on May 27, at which time he proceeded to inform me that he had gotten 1-other window replacement estimates offering to replace the same (3) windows for a cheaper priceIn speaking with [redacted] , I informed him that there is not a shortage of companies offering lesser quality windows for cheaper prices, in addition to companies offering high quality windows similar to ours for a much higher price The actual facts surrounding this transaction are as follows: [redacted] and [redacted] signed an agreement with our company on March 14, 2015, agreeing to purchase of our Premium Double Hung Windows with our Triple Pane Glass Package with Tempered Bottom Sashes to meet today's code requirementsOn March 23, we informed [redacted] , who requested to have the windows "Tinted" due to the sun/glare, that there was an additional charge for tinting (which Precision would waive), however we could "ONLY" tint our Double Pane Windows, not the Triple Pane Window [redacted] was given the choice of either of the windows without additional cost and he chose the Double Pane Tinted Windows Per the written agreement and at the request of [redacted] , the windows were custom built and installed on April 21, [redacted] signed off on Precision's Completion Certificate and, in addition, completed our Customer Contact Survey over the telephone validating his complete satisfaction with his purchase and complete satisfaction with the window installation [redacted] ' only concern at the time of the window installation completion was the remaining $gift card and $ [redacted] - [redacted] gift card which Precision provide after the initial installation was completed, along with the warranties sent to him through the [redacted] mailI have not confirmed at this time, but can only assume that those remaining items have been received by [redacted] and [redacted] Upon speaking with the President of our company, the decision was made to offer [redacted] and [redacted] a check for $to maintain good customer relations and to show our good faith, in addition to having fulfilled our agreementThis gesture of good will does not in any way acknowledge or accept neglect on behalf of PrecisionThe products purchased come with a lifetime warranty which is also transferrable to the next home purchaserPrecision would still like to keep our good faith offer open to [redacted] and [redacted] , if that would help to resolve this matter Enclosed is a copy of the change order showing the change from Triple Pane to Double Pane with Tint, in addition to the Completion Certificate which were both acknowledged and accepted by [redacted] Thank you in advance for your time and attention in resolving this claim quicklyPrecision appreciates the opportunity to give our response to this matterI look forward to solving the issue at hand as quickly as is possible Should you have any questions or need any additional information, please feel free to contact me directly Sincerely, [redacted] (XXX) XXX-XXXX - Cell Phone PSI was unable to upload the additional attachments to this siteI would be happy to provide them through any other means available Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) We will accept 1-of-options, 1st is to replace all windows with three pane tempered glass, with seal on glass and good strong frame insulatedThe 2nd is to keep the double pane windows and add three bedroom windows 2-pane picture windows with tempered glass and privacy tent on oneI look forward to steeling this Final Business Response / [redacted] (4000, 18, 2015/08/03) */ Attached is the agreement that both Precision Siding and Construction Coand [redacted] & [redacted] have agreed to in order to settle this case We will make arrangements within the next week to re-measure the windows and have them custom built as indicatedAfter installation, we will send a completion to show that all was installed and satisfied accordingly Please feel free to contact me with any other questions or concerns

Upon receiving the Revdex.com complaint we immediately sent our installer *** to the client's home to complete the service identified in the complaintIt is our deep desire to maintain a happy and professional relationship with each and every clientWe appreciate the *** family and look forward to
helping them in any way when neededThank you, Management

Precision siding and windows installed windows in my home and did a very terrible job, incorrect sizing strips along frames are peeling off
Windows were installed in my home paid in full for 17,and the strips were not intact the whole job is a complete messThe company was aware of the problemNever sent anyone back to fix the jobIt will cost me a substantial amount of money to have this job fixed

Very pleased with the productInstallation was professional and timely They cleaned the area thoroughly and were extremely friendly through the whole processI would recommend them to anyoneWindows are beautiful

Was told repairs to work done would be taken care ofTo this date no work has been completed
Contracted in Octfor siding and storm doorsWork completed in Jan Work appeared fine, there was a gap in the storm doorsInstaller stated he would return to correct in Feb 2016, no one showedMar contacted company by phone and was told to send photos by texted.Two weeks later contacted company again, they stated someone *** *** would be outApril 7, worker *** showed up and stated he would be back on Sat the 9th, stated they should have sent someone for the doors back in FebNo one showed up on Sat the 9th and have not heard from anyone to this daySent a courtesy letter on Apr 26.Paid off the balance with check

Window installation was supposed to have a lifetime warranty & include a total of $I received
$No one came back to seal windows properly
My total job was $for approximately windowsI INITIALLY PAID $and the balance was due upon completion When the called to get the balance I paid as requested days later they inform me that they charged me the incorrect amount
this was days prior to a major surgery
I informed Joel that I would take care of it after surgery however he harassed me and my family daily before and after surgeryThis was their errorHe demanded I pay for their error immediatelyI made every effort to take care of itHe spoke very loud to me and would not let me get a word in
I have satisfied my end of the contractI informed Joel that I would need someone to come back and re-seal some windows because the seal had already crackedI also requested my warranty and the $I have not received anything sinse they got

When you decide to do such a big project you always expect hiccups that day but with Precision everything went smooth without any issues Keenan and his crew arrived on time and explained everything that would happen that day and he answered any questions I asked him The cleanup they did was excellent and putting everything back took me no time at all Our new windows are beautiful and exactly as we picked them, they make our home look so much more beautiful and to me like a different home now I cant stop looking at the windows everytime I walk past one and comment on how beautiful they are Thanks so much Precision for improving our home and making it look new and fresh again I cant wait til it's time to update my entrance door with yall Five stars all the way from us

Warranty is still in effect for product and workI cannot get response from PSC to get repairs done
I had siding and trim installed by Precision Siding and Construction on Feb 18, In September my brother came to visit and showed me where the caulking job had not been finished around all the windows and water was getting inThe workers were supposed to use caulking tinted to match the color of trim (olive green) to seal the windowsMy brother filled in the gaps with white caulking to keep water out until I could get Precision to come out and finish with the greenI called at that time and was informed that someone would contact meI did not receive a callThen in mid March a wind storm blew off one of the gable ventsI have made at least calls over the last three weeks trying to get the piece reinstalledI get nothing but an answering machine and no returned calls

The representative and the installers were both very professional and extremely knowledgeable The windows work as advertised Noise is reduced and most importantly, our energy bill's are lowerThe heating and cooling system are work less and the house keeps its temperature The window mechanics (opening and closing) work flawlessly Huge recommendation from us

Initial Business Response /* (1000, 6, 2015/07/23) */
After speaking with *** *** on the phone and hearing his concerns, Both myself and my Production Manager ** *** met with *** and *** *** on Tuesday July 21st at 10:amWe have resolved all their issues by thoroughly cleaning both the
floors and windowsIn addition, we agreed to reimburse them for their furniture cleaning bill as well as compensation for their broken window coveringsWe feel that they are satisfied with our resolution and will be available to them should they have any other concerns moving forward
Please feel free to contact me if there is any other information needed to close this case
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/07/24) */
From: *** *** [mailto:***@sbcglobal.net]
Sent: Tuesday, July 21, XXXX XX:XX PM
To: *** ***
Subject: Revdex.com complaint on Precision siding & construction co
To: *** thanks for handling my complaint with Precision siding & construction coAll issues with them have been resolvedthey were outstanding in correcting problemsplease remove complaintThank you *** ***

Cannot say enough good things about this companyThey arrived on time & did an amazing job! We were thinking it would take days for them to install our windows and to our surprise they finished in one day and only a few hoursThey were very professional & had great customer serviceThe workers were very informative & not only did they do an awesome job installing beautiful windows for us they did a great job cleaning up after themselvesI am very pleased with a job well done!

Complaint: [redacted]
I am rejecting this response because:  This is the first I've heard that it's the fault of the sales representative!  Hahaha!  So, either the sales rep was not trained properly, or he was being dishonest.  But we did not have a contract with the sales rep.  We had a contract with Precision Siding & Construction Company.  Does the "Approximate Date of Roof Completion" date on the contract mean nothing?  And the "changes in this contract" section which included: "approximate start date 9/16/15 - 9/20/15, 9/22/15 for roof completion + add 1 additional week to complete siding and remainder of work, based upon weather."  If these dates were not reasonable, someone should have immediately informed us.  We chose Precision over other companies based on how quickly the work would get done.  In addition, we have informed Precision that there is a minor repair that needs to be done to the siding that was not installed properly, and that has not been taken care of.
Sincerely,
[redacted]

To Whom It May Concern:With respect to the additional communication from our previous customer. We sincerely understand their frustration in the way their insurance carrier has handled their claim. In our response to their first communication we said we were more than happy to help them in any way we could. Their response to that offer was to slander our company, which we find extremely concerning. Again, if our customer would like our help and support through this process, please feel free to contact [redacted].Respectfully,Precision Siding & Construction

To Whom It May Concern:We appreciate the additional communication from our customer. All of the work in question was completed in December, 2015. Our sincere apologies that our sales representative misquoted construction scheduling time frames. Respectfully,Precision Siding & Construction

Final Consumer Response /* (2000, 7, 2015/06/30) */
From: [redacted] (mailto:[redacted]@yahoo.com)
Sent: Wednesday, June 24, XXXX XX:XX PM
To: [redacted]
Subject: Fw: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
Hello,
Can you please give me information on how to remove a...

complaint? I believe the business and I have come to resolution and I have agreed to remove the complaint and the business will release me from my contract.
Thank you,
[redacted]

To Whom It May Concern:
We appreciate the communication from our customer. We have been in consistent contact with them on the final scheduling of the work in question. This work will be completed by December 21, 2015. We apologize for the delay in scheduling, it was do to special order material...

on the siding. The manufacturers have been extremely slow to process special orders. Thank you for your patience.